YOUNG ADULT SERVICES
A. SCOPE OF WORK
Required maintenance of service levels must be based on the demographics and
documented living conditions of the teen and young adult population of Santa Ana.
Young people in the city face many challenges: language and cultural isolation from
the mainstream society; pressures to leave school and work in support of the family;
poverty and a sense of powerlessness. The Santa Ana Public Library’s approach to
Young Adult Services is based on the Circle of Mentoring, a system of supportive
relationships between teens and caring adults, and between teens and younger
children whom they mentor. All Young Adult programs and services proceed from
this base, and its maintenance is essential to their continued effectiveness. At SAPL,
each teen is important to himself, to the library and to his community.
(7270 hrs annually)
B. ROUTINE SERVICES – TEEN/YOUNG ADULT SERVICES
The Santa Ana Public Library Young Adult “TeenSpace “programs provides free
programs in arts, college and career planning, financial literacy, digital media
production, lifeskills development and subject tutoring for teens (ages 12-18) under
the guidance of professional tutors. We also provide volunteer opportunities for teens
and young adults (ages 18-24) as well as adults to explore mentorship, civic
engagement and cultivation of professional work ethic. Teens volunteer as “ Big
Buddies” to mentor younger “Little Buddies” in reading, math aand arts programs.
Teens also volunteer at various community and library events. Additionally, we
provide free tutoring in all subject for students grades 6-12 at our Main Library, and
Jerome Center TeenSpace Programs. We have a limited TeenSpace program at the
Newhope Learning Center as well. Teen volunteers who demonstrate responsibility
and an interest in the library profession will be eligible to be hired as paid library page
interns via a Laura Bush 21st Century Librarian grant. Additionally TeenSpace tutors
also, provide hands-on tutoring assistance for students in all subjects (6th grade – 12
grade). Access to computers is available at both TeenSpace sites. The TeenSpace
Tutor program is funded by a CDBG (Community Development Block Grant).
1. Public Desk Services
TeenSpace Hours of Operations
Central Library: Regular Hours: (3-8 M, T, Th) (1-8 W) (2-6 Fri), (10-6 Sat)
Winter Break and Spring Break Hours: (12-8 M-Th) (12-6 Fri) (10-6-Sat)
Summer Hours: (10-8 M-Th) (10-6 – Fri -Sat)
Jerome TeenSpace: Regular Hours: TeenSpace Hours (3-8 M-Th), (3-6 Fri)
Computer Lab Hours (3-8 M-Th), (3-6 Fri) (10-1 Sat)
Winter, Spring & Summer Hours: TeenSpace Hours (1:00-8:00 M-Th) (12:001
6:00 Fri)
Computer Lab Hours (1:00-8:00 M-Th) (12:00-6:00 Fri) (10-1 Sat)
Newhope TeenSpace Program: Regular Hours: (3-7 Thursdays) , Summer
Hours: (2-7 M-Th) (10-2 Sat)
Central Library TeenSpace:
Central Library: Regular Hours: 34 hours per week x 37 weeks = 1360
hours per year ;Winter & Spring Break Hours: 46 hours per week x 3
weeks = 138 hours per year; Summer Hours: 56 hours per week x 10 weeks
= 560
2,058 hrs/yr
Total staff hours needed to cover one Public Desk per year.
Staff assigned to desk perform the following duties:
 Answer reference questions
 Reader advisory
 Answer informational and directional questions
 Log in and log out patrons to computers in the TeenSpace area.
 Assist with printing
 Assist with computer related questions
 Answer volunteer inquiries
 Sign-up Patrons for programs
 Back-up tutoring assistance as needed
 Teen Mentoring
Jerome TeenSpace Computer Lab
Jerome TeenSpace: Regular Hours: Computer Lab Hours : 26 hrs per
week x 37 wks = 962 hours per year; Winter, Spring & Summer
Hours: Computer Lab Hours : 37 hrs per week x 13 wks = 481 hours
per year
1,443 hrs/yr
Total staff hours needed to cover one Computer lab Public
Desk per year.
Staff assigned to desk perform the following duties:
 Answer reference questions
 Answer informational and directional questions
 Log in and log out patrons to computers in the TeenSpace area.
 Assist with computer related questions
 Answer volunteer inquiries
 Sign-up Patrons for programs
 Back-up tutoring assistance as needed
 Teen Mentoring
Newhope Library: Young Adult services does not serve reference desk at
the Newhope Library.
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2. Collection Development
Young Adult Staff selects only YA fiction, paperback and audiovisual
materials for the Central Library TeenSpace. Nonfiction and curriculum
related materials for young adults are selected and purchased by Adult
Services librarians as part of their own collections. The fiction ordering
includes a monthly selection from McNaughton Books, which is part of the
library’s contract with that service. The YA principal Librarian, the YA Youth
Technician, and Senior Tutors perform this function.
Young Adult staff selects all Young Adult materials for the Newhope library.
500 hrs/yr Total staff hours needed for Young Adult Collection
Development per year at the Central library TeenSpace and the Newhope
Library Learning Center young adult collection.
 Ordering
 Weeding
 Mending
 Donations
3. Tutoring – funded by a CDBG grant
Central Library
Provides Hands-On Tutoring Assistance for Grades 9-12
Tutor Hours: Regular Hours: 34 hours per week x 37 weeks = 1360
hours per year; Winter & Spring Break Hours: 46 hours per week x 3
weeks = 138 hours per year; Summer Hours: 56 hours per week x 10
weeks = 560
2,058 hrs/yr
Total tutor hours for hands-on Tutoring help.
Jerome TeenSpace
Provides Hands-On Tutoring Assistance for Grades 6-12
Tutor Hours: Regular Hours: TeenSpace Hours : 26 hrs per week x 37
wks = 962 hours per year; Winter, Spring & Summer Hours: TeenSpace
Hours : 37 hrs per week x 13 wks = 481 hours per year
1,443 hrs/yr
Total tutor hours for hands-on Tutoring help
4. Young Adult Services Outreach
300 hrs/yr Total staff hours needed to attend meetings and special events, make
presentations and maintain contact with the following community partner
groups:
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Foster Youth Outcomes Educational Committee
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Eliminating Racial Disparity and Disproportionality Advisory Group
Santa Ana Building Healthy Community- Youth Service Organization
Group
WIA Youth Service Network Provider Group and Youth Council
Meetings
Orange County Hispanic Chamber of Commerce Youth Roundtable
40 hrs/yr Staff attends community events and provide presentations
or information booths several times a year to introduce the
community to the library.
5. Young Adult Services Programming
Young Adult Services library programs can be defined as a specific
educational, informational, recreational or cultural group event or activity
sponsored by the Library. Programs may be ongoing, a series, or a one-time
event. Programming will introduce library collections, provide a resource for
cultural awareness, introduce patrons to lifelong library use, and serve as
gathering site for events on topics of community interest.
Cultural and Special Events
Central Library:
300 hrs/yr
Organize, prepare, publicize and implement quarterly programs
for the community providing opportunities for cultural exploration and
growth. Examples in the last year:
 Annual TeenSpace Birthday Party
 Annual Un-Valentine’s Day
 Annual Alice in Wonderland Tea Party @ Dia De Los Ninos
 Annual Haunted House
 Annual Santa’s Corner
 Estado de mi Corazon, an exhibit of the art of the 32 states of Mexico with
VIP reception
 Defenders of Liberty, a presentation of memorabilia and photos of Santa
Ana veterans from the Civil War through Vietnam, with refreshments
 Fiestas Patrias Parade Float Project
 Cine de Oro, an exhibit of original posters and memorabilia of the golden
era of Mexican film, with VIP reception.
Newhope Learning Center TeenSpace Program:
30 hrs/yr Organize, prepare, publicize and implement the yearly Santa’s
Corner program for the community.
Jerome TeenSpace:
200 hrs/yr Organize, prepare, publicize and implement the following annual
programs for the community:
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Valentine’s Day Celebration
Jerome TeenSpace Birthday and Recycling Fair Celebration
Jerome Haunted House
Santa’s Corner at Jerome
Teen Get Creative! Skills Development Programs
568 hrs/yr Total staff hours needed for planning, staffing, coordination and
implementation of teen programs that focus on building and teaching various
skills at Central, Jerome and at a limited basis at the Newhope TeenSpace
sites.
 Cooking/Baking
 Crafty Teens Arts, Crafts and Scrapbooking
 Teen Improv and Acting
 Teen Readers and Writers
Teen Computer Software and/or Digital Media Technology Workshops
200 hrs/yr Total staff hours needed to plan, staff, prepare and conduct
Computer software and/or Digital Media Technology Workshops at Central
and Jerome TeenSpace locations and on a limited basis at the Newhope
TeenSpace site. Among the computer software/digital media technology
workshops offered and planned for fiscal year 2011-2012 are:
 Teen Independent Film-making
 Video Production and Editing
 Digital Graphics and Web Design
 Digital Music Production
 Digital Photography
Teen Get A Job! Workshops
40 hrs/yr Total staff hours needed to plan, staff, prepare and conduct job
preparation and career discovery workshops at Central and Jerome
TeenSpace locations and on a limited basis at the Newhope TeenSpace site.
Among the job preparation workshops offered and planned for fiscal year
2011-2012 are:
 Job and Internship Search Assistance
 Job Application Assistance
 Resume Creation
 Interviewing Skills
Teen College Success! Workshops
100 hrs/yr Total staff hours needed to plan, staff, prepare and conduct
college preparation workshops at Central and Jerome TeenSpace locations
and on a limited basis at the Newhope TeenSpace site. Among the college
preparation workshops offered and planned for fiscal year 2011-2012 are:
 College Search
 College Application
 Personal Statement
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Scholarship Club and Funding College
College Life
Teen Healthy Living Workshops
40 hrs/yr Total staff hours needed to plan, staff, prepare and conduct
healthy living programs at Central and Jerome TeenSpace locations and on a
limited basis at the Newhope TeenSpace site. Among the healthy living
programs offered and planned for fiscal year 2011-2012 are:
 Physical Health
 Mental and Spiritual Health
 Relational Health
 Emotional Health
Teen Issues of Interest Workshops
120 hrs/yr Total staff hours needed to plan, staff, prepare and conduct
workshops addressing various teen issues of interest at Central and Jerome
TeenSpace locations and on a limited basis at the Newhope TeenSpace site.
Among the teen issues programs offered and planned for fiscal year 20112012 are:
 Money Management
 Child Abuse Prevention and Awareness
 Negative Peer Pressure and Criticism
 Substance Abuse
 Teen Pregnancy and Teen Parents
 Youth Crime
 Youth Obesity
 High School Drop-Out Prevention
 GED Completion
 College Drop-Out Prevention
6.
Young Adult Services Miscellaneous Duties
Office Management – 5 hrs
200 hrs/yr Total staff hours needed
 Maintaining supplies – ordering and restocking
 Records Management
 Maintaining printer and other office equipment
 Submitting Building Maintenance Requests
 Liaison to Administration and other agencies
Ordering - Lawson:
200 hrs/yr Total staff hours needed
 Enter supply orders into Lawson
 Enter performer check requests into Lawson
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Request DPVs
Request Material Releases
Receive supplies
Organize supplies
Order photo copies
Staff are assigned a variety of duties within the department. There are
additional duties as assigned that are not listed on their official job
descriptions but are crucial to running the department. A detailed
individualized job list is listed after each of the official job descriptions
that are attached in this section.
C.
ROUTINE SERVICES – VOLUNTEER PROGRAM COORDINATION
1,400 Hours/ year - Total Staff time needed to coordinate volunteer programs at
the library at the Central, Newhope and Jerome TeenSpace locations
Average Number of Volunteers Annually: 1, 010 Volunteers
Average Number of Hours of Volunteer Service Annually: 18,000 hrs
Volunteer Coordination Staff: Principal Librarian, Library Clerk, Youth
Services Technician-Young Adult & Sr. Tutors
1.
Teen (12-18) Volunteer Programs
Teen Library Club (Central, Newhope and Jerome): Plans teen special
programs and takes part in educational and career related programs and
fieldtrips like the Teen Club sleepover, College Discovery Fieldtrips, Career
Discovery Fieldtrips, Cultural Literacy Fieldtrips, Christmagiving-Thankmas
Luncheon, participate in education forums ( Latino Education Gap, Highschool drop-out prevention, YMCA Men’s Health).
Library Special Programs: Special Library programs that are require large
numbers of volunteer coordination. Among events are: Haunted House
(Central & Jerome), Santa’s Corner (Central, Jerome & Newhope), TeenSpace
Anniversary (Central), Un-Valentine’s Day (Jerome and Central) ,Alice in
Wonderland Tea Party @ Dia De Los Ninos (Central), and Summer
Recycling Carnival (Jerome)
Community Outreach Volunteer Service Programs (min 6 a year):
Volunteer programs that take place in the community. Among this year’s
events thus far are: Santiago Creek Clean-up, Adobe Brick Project at Heritage
House OC, Tree Planting at UCI, Bristol Corridor Fair, Fiestas Patrias Parade
Project, Orange County Courthouse Docent Project, Santa Ana Earth Day and
Bike Fest, Heritage House Fall Festival, Noche de Altares
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Big Buddy Volunteer Program: A Volunteer program where teen “Big
Buddy” volunteers (12-18) mentor youth “Little Buddies” in a variety of
subjects. Held as part of the Central, Jerome, and Newhope TeenSpace
programs. Various staff have lead on different Buddy programs
Teen Special Interest Volunteer Groups: Teen volunteers who participate in
several different special interest groups based on their interest. These special
interest volunteer groups specialize in informing the public on their issues of
interest via presentations, websites, and video programming that they
broadcast on CTV3 (video programming is currently being funded by an
LSTA pitch grant). These groups are led by Sr. Tutor mentors, as well as
other staff mentors. Among the current Teen Special Interest Volunteer
Groups are:
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Green Teens Green Living and Sustainability Group
Youth Health Ambassadors
Teen Nature Explorers and Conservation Group
Teen Actors Guild
Teen Engineers and Citizen Scientist Corps
Teen Aquaponic and Gardening Society
Teen Social and Political Issues Discussion Group
Crafty Teens Group
Tea and Literature Society
TeenSpace Across Cultures Club
Teen Community Historians
TeenSpace Dance Crew
TeenSpace Video Production Crew
TeenSpace Cooks Cooking Show Team
Probation Youth Volunteer Intervention Program: a volunteer program
whereby youth fulfilling community service obligations for probation develop
literacy, job preparation and mentoring skills as part of their community
service.
Volunteer In-Lieu-of –Fines Program: a volunteer program where teens
perform volunteer service in payment of library fines.
Junior Teen Friends of The Library: This program is a teen group of the
Friends of the Library. They primarily fundraise for TeenSpace programs
via a snack counter and sponsorship of nacho sales and trading-card
tournaments.
Summer Volunteer Institute: A special 10 week long Summer Volunteer
Program, held at three TeenSpace sites at Central, Jerome and Newhope
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2.
Young Adult (18-24) Volunteer Program
Teen Mentor Volunteer Program: College age young adults volunteer as
mentors/ leaders for several of the teen volunteer programs.
Santa Ana College Service Learning Internship Program: Students from
Santa Ana College, serve a minimum of 100 hours of internship volunteer
hours at various library departments.
Americorp Intern Program: Library is a host site for an Americorps intern
who is a volunteer mentor with an official case load of 25 students for 10
months (the academic year of 2011-2012) but currently have 30 and a wait list
of about 5 students that are interested. Eligibility is determined by free lunch
status along with a recorded disciplinary action from the last academic school
year (2010-2011). Purpose of this program is to reduce and retain students by
having a mentor to provide support in the academic, personal, social, and
emotional aspect of development.
3.
All-Ages Volunteer Program: Coordinate, assign, track and maintain
statistics of volunteers at various departments in the library
 TeenSpace Volunteers
 Youth Services Volunteers
 Adult Services Volunteers
 Technical and Circulation Services Volunteers
 Santa Ana History Room Volunteers
4.
Special Needs Volunteer Program:
Each group is assigned a job coach and 1-4 clients. On their initial visit, the
job coach and clients are given a department orientation and a tour. The tour
gives them a general understanding of the library layout essential for
emergency purposes. Each agency is scheduled to work 1-2 days per week,
volunteering 1-2 hours per day. Approximately these groups volunteer a total
of 90 hours per month
Volunteers are assigned tasks that are not complex but essential to the daily
operations of the library.
Goodwill
Every person has the opportunity to achieve his/her fullest potential and
participate in and contribute to all aspects of life.
Began working for Circulation in April 2010 and are assigned to work on
Thursdays from 10-11 a.m. During this hour, Goodwill volunteers shelve and
straighten approximately 250 items including DVD’s paperbacks and
magazines per volunteer time with the assistance of 1 job coach and 3 clients.
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Easter Seals
Easter Seals is a non-profit organization that provides innovative service to
adults with disabilities.
Started working for the Library in December 2007. Currently, we have two
groups coming to volunteer. Each group retrieves books from shelves. These
books are thoroughly cleaned (one by one) and returned back to the shelves.
Easter Seals are assigned to volunteer on Tuesdays, 10-11 a.m. The group
cleans approximately 220 books. Currently, Group 1 is working in our
children’s collection; Group 2 is working in the Adult collection. Group 1
consists of 1 job coach and 3 clients; Group 2 consists of 1 job coach and 4
clients.
Project Independence – started August 2005, assigned to Wednesday
mornings 10:00am to 11:00am. This group cleans books 1 job coach and 4
clients; this group is assigned currently to the Reference department also
cleaning books
IABA
IABA is committed to providing the most advanced and highest possible
quality services in support of people with challenging behavior. Our goal is to
assure the highest quality of life possible for the people we serve by enabling
them to live regular lives in natural settings with full, positive and valued
community presence and participation.
Started in March 2010 and is our newest agency to volunteer with us. They
are assigned Mondays and Tuesday from 10-11 a.m. IABA consists of 1 job
coach and 1 client. They are assigned to complete any tasks from the
Volunteer List.
D.
ROUTINE SERVICES – SANTA ANA HISTORY ROOM
The Santa Ana History Room is committed to fostering an interest in local history
by collecting, preserving and making available materials of enduring historical
value relating to the development of the City of Santa Ana and Orange County
1. History Room Coverage
History Room Hours of Operations
Central Library: (12-6 M- Th), Evening Hours, Fridays and Saturdays By
Appointment
1200 hrs/yr - Total staff hours needed to cover the History Room Desk per
year. Staffs assigned to desk perform the following duties:
 Answer reference questions
 Research advisory
 Answer informational and directional questions
 Maintain access to electronic devices stored in History Room cabinets.
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 Supervise volunteers and interns in completion of History Room tasks
 Establish and maintain community partnerships. Heritage House, Orange
County Mexican American Historical Society, Santa Ana Building a Healthy
Community, Heritage Coordinating Council, & MOTAL - Orange County
Courthouse.
 Locate and collect archival collections from institutional and private
donors.
 Conduct oral history interviews
 Lead weekly 'Teen Community Historian' program
2. Santa Ana History Room Collection Development
The principles which guide the selection of materials for the Santa Ana
History Room is carefully chosen to emphasize items of enduring historical
and research value to members of the public interested in Santa Ana & Orange
County History.
Donations from Private and institutional donors make up the bulk of the
collection. Therefore it is vital that SAHR staff attend local historical events
and network with individuals that could potentially donate unique collections
to the Santa Ana Public Library.
Long term considerations of space limitation necessitate a thorough evaluation
of the underutilized California reference collection. The SAHR should focus
on the history of Santa Ana and Orange County. Materials related to other
parts of the California region should only be added if they add significant
resources on Orange County and Santa Ana that cannot be found in other parts
of the collection.
200 hrs/yrs Total staff hours needed for Collection Development per year:
 Archival -The collection is carefully maintained with emphasis on unique
materials which are likely to not be located anywhere else. The
perseveration of archival collections requires additional maintenance
efforts to preserve materials in long term storage. Materials are evaluated
for reading potential research value and uniqueness. Sources of particular
emphasis include records on city administration, local business and
personal directories, along with audio visual material. Future materials
should seek to address the gap in collections of post 1975 material.
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Non-Archival - The book portion of the collection favors the purchasing
of primary source materials including memoirs, high school yearbooks,
and old directories. Academic journals and scholarly studies on Orange
County and Santa Ana will continue to make up the majority of the book
portion of the collection. The SAHR aims to be responsive to patron
requests and will do what it can to find purchase relevant items for
researchers.
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3. Santa Ana History Room Programming
The Santa Ana History Room provides educational, historical, and cultural
group events sponsored by the Library. Programs may be ongoing, a series, or
a one-time event. Programming will introduce archival collections, provide
resources for cultural awareness, and serve as gathering site for events on
topics of community interest
200 Staff hrs/yr - Provide historical researches, graphic reproductions
Organize, prepare, publicize and implement quarterly programs for the
community. Previous examples include:
1.) Estado de mi Corazon' (State of My Heart), an exhibit of the art of the
32 states of Mexico.
2.) Defenders of Liberty, a presentation of memorabilia and photos of
Santa Ana Veterans from the Civil War through Vietnam
3.) Cine de Oro, an exhibit of original posters and memorabilia of the
golden era of Mexican film.
4.) Fiestas Patrias float: Along with the Teenspace, created the lead float
in the annual Sept 16th parade.
E.
SPECIAL SERVICES – YOUNG ADULT SERVICES GRANT
PROJECTS
The Young Adult Services staff has project management lead on several large
grant projects that the library currently runs. For more information on the
specifics of these grants, please refer to the Appendix on grants.
IMLS Laura Bush 21st Century Librarian Grant: “Seed to Trees:
Growing the Bilingual Librarians of Tomorrow from High School Diploma to
MLIS with the Santa Ana Public Library and Orange County Reforma” (June
2010-June 2013)
1500 hrs/yr
Total Staff Hours needed for grant project management
WIA Youth Service Provider Grant: “Seeds to Trees Digital Media Technology
Academy” (June 2011-June 2012; Potential for June 2012-June 2013)
3000 hrs/yr Total Staff Hours needed for grant project management and
Coordination
LSTA Pitch-an-Idea Grant: "For Your Information Santa Ana/ Para su información
Santa Ana" Youth Media Ambassadors Digital Media Production Project” (September 2011August 2012)
700 hrs/yr Total Staff Hours needed for grant project management and
coordination
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