Fairfield City Council
Job Description
Job Details
Job Title: Facility Supervisor - Safety & Maintenance (Leisure Centres)
Department: Community Life & Information Management
Division: Showground and Leisure Centres
Branch: Operations
Reports to: Operations Manager
Date: 2012
Position Purpose/Job Summary
This position’s primary responsibilities are to assist the branch heads with the
implementation/maintenance of WHSMS within the workplace, co-ordinate and carryout
maintenance along with the supervision of staff and contractors.
1. Actions include assisting in the development of operational processes including Risk
Assessments, Safe Work Method Statements, Currency of OHS information (acting as WHS
Document Controller), Work Health and Safety Consultation and Communication,
partaking in incident investigation and raising and monitoring progress of corrective actions.
The occupant of this position undertakes the day-to-day identification, prioritisation and
disposition of general Work Health Safety & Wellness operational requirements in
consultation with their Branch Head. The position also assists the branch Heads to ensure
the currency of training qualifications within the unit.
2.
The incumbent is required to plan, coordinate, monitor and carry out preventative/corrective
maintenance work, including plant, undertaken on all facilities to ensure the protection and
enhancement of Council’s assets and to ensure a high standard of presentation.
3.
This position is responsible for the efficient and effective leadership of the work team to
ensure the provision of excellent service to the community and customers for the centre as a
central contact for all day to day operations.
NAME OF INCUMBENT: _________________ NAME OF MANAGER: _______________
SIGNATURE OF INCUMBENT: ___________ SIGNATURE OF MANAGER: _________
DATE: _________________
2012
DATE: _______________
Knowledge, Skills, Qualifications and Experience required
Manage daily operations of the facilities within the Leisure Centre, including the day to day
supervision of lifeguard services, to ensure the health and safety of patrons
5. Coordinate with representatives from a range of community clubs/organisations using the
facilities at the complex to ensure that needs of user groups are identified and addressed.
4.
The position requires the following knowledge, skills, qualifications and experience:
-
Class 1A drivers licence
Senior First Aid Certificate
Trade Certificate (building trade preferably Carpentry/Electrical)
Pool Lifeguard Certificate (Lifeguard licence) or enrolled in course to be completed within
8 weeks of commencement.
Comprehensive experience in the delivery of quality Customer Service.
Negotiation skills for managing behaviour issues with patrons
Team Leadership with experience and the ability to identify and overcome barriers to
achieving high standard of service while providing direct and open feedback to staff.
Advanced communication (written and oral) skills, with the ability to negotiate desired
outcomes and influence behaviour.
Ability to work under pressure, deal with high volumes of work efficiently and within
timeframes
Ability to demonstrate flexibility, diplomacy and confidentiality.
Ability to analyse options, make decisions and exercise sound judgment.
Good ability to work unsupervised
Ability to implement EEO principles
Experience in Work Health Safety & Wellbeing.
It would be desirable for the position to have:
- Certificate 1V Workplace Training and Assessment or equivalent
- Statement of attainment in Aquatic Management
- Front Line Management, TAFE Supervisory certificate or equivalent
- Experience within the Leisure Centre environment.
- Certificate III in Pool Operations
NB The incumbent must ensure that certificates and qualifications are maintained on an ongoing
basis to ensure current accreditation
Key responsibilities
1. WHS - Review Hazards/Incidents Report forms and noncommunication reports in order to ensure the smooth operation of
improvement processes.
Conduct and coordinate safety training for staff, including inductions,
risk assessments, safe work methods statements, and processes in
order to ensure high levels of workplace safety knowledge amongst
staff.
Programming and conduct of continual improvement inspections and
workplace safety inspections in order to identify issues and generate
2012
% of time
20%
corrective actions.
Act as the unit’s WHS document controller in order to identify issues
and generate corrective actions.
2. Manage the daily operations of the complex including supervision of
security, maintenance, lifeguards and cleaning staff to contribute to
the safe, efficient and effective operation of the facility and the health
and safety of patrons. Signing of timesheets, rostering of staff and
managing individual development & performance against skills and
competency criteria.
3. Coordinate day-to-day operations to ensure plant and equipment is
operated and maintained in a continuous operational state. Apply
skills to complete general, planned and emergency maintenance
required standards. Arrange repairs for plant and equipment to
ensure good working order and availability for use as required
4. Conduct and review water testing, basic plant maintenance and the
recording and retaining of such records to ensure the highest quality
water treatment at all times
5. Implement Facility’s opening and closing procedures to ensure
procedures are undertaken in accordance to the Facilities’ Operating
Procedures
6. Liaise with representatives from a range of community groups using
the facilities at the complex to ensure that user groups needs are
identified and addressed Assist with the set up/layout and storage of
equipment & furniture used for activities or functions within the
Leisure centres to ensure requirements of user groups are addressed
7. Manage small and large projects as required. Co ordinate staff,
materials and supervise contract work undertaken on behalf of
Council to ensure work is effectively coordinated and completed
8. Promote and enforce appropriate behaviour standards in to assist in
providing an enjoyable and safe recreation experience for all patrons
– crowd control
9. Maintain, clean and repair grounds including fences, gates, garden
borders, car park surfaces etc to contribute to a high standard of
presentation for the complex and to ensure the cleanliness and
maintenance of facilities for use including grounds and car park.
10. Oversee the completion of accountable documents (timesheets,
OH&S inspection forms, testing results, logsheets etc.) to ensure that
accurate records are kept and delivered to appropriate staff within
agreed time constraints
11. Monitor hygiene, cleaning stock and equipment and order as required
to ensure adequate inventory of stock required to undertake duties
10%
20%
5%
5%
5%
5%
5%
5%
5%
5%
12. Leadership – Coach, train and mentor team members, providing
5%
direction and motivation ensuring effective service is maintained,
manage individual and collective performance, conduct skills and
competency assessments and assist with recruitment of staff under the
direction of the Operations Manager.
13. Continuous Improvement – encourage innovation and continuous
5%
improvement to achieve quality. Identify any barriers to service,
systems & procedures etc and in consultation with Operations
Supervisor, Operations Manager and team, implement improvement
2012
process through project management.
14. Take on the duties of the Operations Supervisor and Operations
Manager as required.
15. Comply with the requirements of council’s Work Health Safety
Management System (WHSMS) and fulfil relevant WHS
responsibilities as per WHS-01.1.2 Responsibilities, Authority and
Accountability Matrix whilst employed by or acting of on behalf of
the council.
16. Comply with the reasonable requests and directions of management
whilst employed by or acting on behalf of the council. This includes
undertaking other task or duties that may be allocated from time to
time.
17. Comply with council’s code of conduct, policy and procedures whist
employed by or acting on behalf of council.
18. To be aware of sustainability and demonstrate that social
environmental, economic and governance issues have been
considered and adequately addressed in all planning, decision making
and operational procedures.
As required
Reporting Relationships
Refer to organisational chart on intranet site
Direct: Up to 4 – 5 Senior Lifeguards (AFS), and up to 20 Lifeguards (FT, PPT and casual)
Security Guards and up to 4 Safety Advocates.
No. of Indirect: Contractors
Key Relationships
Internal
Communicating with
Centre Management
FCC WHS team
Team Members
Stores and maintenance
Trades
Security
Key Relationships
External
Communicating with
Customers
Emergency Services
Service Contractors
Nature of Communication
- Daily to ensure security, safety, maintenance and cleanliness
of Leisure Centre is maintained
- Train, Mentor, Coach, provide feedback, conduct skills
assessments
- Daily to communicate around materials required or
repairs/maintenance needed
- Pass on information and direct Security, as required
Nature of Communication
- As required to respond to enquiries or direct pool behaviour,
conflict resolution and problem solving.
- As required to provide information and respond to situation
- As required to provide information / directives and inductions
Position Dimensions
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2012
Check and sign team member timesheets
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Create and approve maintenance requests/repairs
Raise orders and authorize payment for the value of $5,000
Accountable for services delivered by the Operations team, managing resources, adherence
to service, policy, procedural, legislative and performance standards.
Sign for petty cash voucher to limit $100.
Take on the duties of the Senior on Duty or direct report as required.
Strategic or high level decisions are made in consultation with the Operations Manager.
This position may involve working weekend shifts.
Spread of hours of work between 5.00a.m. - 11.00p.m. Monday-Sunday as per roster
demands.
Actively involved in pool surveillance to a minimum of 7 hours per week.
Decision making Authority & Accountability
The position is accountable for services delivered by the operations area and is responsible for
decisions affecting the operation of that area eg service priorities, allocation of staff etc.
The Facility and Safety Supervisor determines work priorities and assigns work to other members
of the team to ensure the efficient operation of the team. Decision making is general and issues or
problems are dealt with independently. Decisions will be made by the position include identifying
the best approach to work issues and in applying skills to the projects and areas of responsibility
assigned to the team.
When obtaining quotes the position refers information to its manager and then decides in
consultation with the manager on course of action.
The position is responsible for the safe evacuation of patrons from the pool/facility in the event of
an emergency situation and responds to and determines an appropriate course of action in the event
of an emergency situation e.g. crowd control, emergency situations.
Policy and procedures are readily available however this position is required to choose the
appropriate process. Unusual problems may be referred for clarity of direction.
Frequently the occupant will be required to determine priorities, make decisions and resolve issues
without reference to Managers or specialist staff.
The position is accountable for:
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Delivery of high quality customer service.
Advice given to customers.
Observance of policies and procedures.
Keeping the Operations team informed of current policies.
Problem Solving
2012
Challenges facing this position include:

This position is expected to solve problems relating to its functional area by conducting
analysis and consideration of options before determining a solution.

Maintaining pool and patron safety given the range of activity occurring within the
complex.

Ensuring the behaviour of all patrons is conducive to the provision of a safe and enjoyable
leisure experience given the difficulties in enforcing appropriate behaviour standards.

Maintaining the quality and condition of the facility and environs given the impact of users
and weather conditions on the complex.

Ensuring the complex facilities meet the needs of users given the number and diversity of
users and their requirements

Overseeing the currency of maintenance work on the complex given the large numbers of
users on a regular basis and resulting wear and tear.

This position will have a high level of independence in solving problems and using
judgement. Problems can be multi-faceted requiring detailed analysis of available options
to solve service problems.
Competencies
This role will incorporate appropriate & relevant competency standards. (Appendix to be attached)
2012