Chest Heart & Stroke Scotland
Heart Failure/COPD Support Service
Local Co-ordinator (Glasgow)
Job Description
Position:
Heart Failure/COPD Support Service Local Co-ordinator
Location:
Mainly home-based in Glasgow
Responsible to:
Heart Failure Support Service Lead
Contacts:
(internal)
Deputy Director of Advice & Support
Director of Advice & Support
Volunteer Development Manager
Advice & Support Department
Community Stroke Services Department
Contacts:
(external)
Greater Glasgow & Clyde HD MCN (Heart Managed Clinical Network)
GG & C Respiratory MCN
GG & C Heart Failure Liaison Nurse Service
GG & C Respiratory Specialist Nurse Service
Befriending Networks
Volunteer centres
Local statutory and voluntary organisations
Patients, carers and the general public
Main purpose of job:
Chest Heart & Stroke Scotland improves the quality of life for people in Scotland affected by
chest, heart and stroke illness, through medical research, influencing public policy, advice
and information and support in the community.
The Heart Failure/COPD Support Service was formed in 2004 and was recommended for
national roll-out in the Scottish Government Better Heart Disease & Stroke Care Action Plan
2009. The Service provides a package of support for people diagnosed with heart failure
and/or chronic obstructive pulmonary disease.
Current project sites are Lothian,
Lanarkshire, Western Isles, Highland and Glasgow.
The main role of the Heart Failure/COPD Support Service Local Co-ordinator is to directly
co-ordinate service provision and manage a volunteer and client caseload across Glasgow;
working in partnership with NHS Greater Glasgow & Clyde.
Most challenging part of the post:

Recruitment and retention of volunteers
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Key responsibilities:
To lead the delivery of the Heart Failure/COPD Support Service within Glasgow, in
collaboration with the Heart Failure Support Service (HFSS) Lead
To ensure links are developed and maintained with local public/voluntary sector
organisations, Glasgow Heart Disease and Respiratory Managed Clinical Networks (and
associated sub-groups) and volunteer centres, across Glasgow.
To lead the promotion of the Glasgow Heart Failure/COPD Support Service, in collaboration
with the HFSS Lead
To contribute to the updating of relevant sections of the CHSS website, in collaboration with
the HFSS Lead
To ensure the maintenance of up-to-date records across the Glasgow service and provide
monitoring and evaluation/annual reports as required, in collaboration with the HFSS Lead
Volunteers
To share information with the CHSS Volunteer Development Manager via the HFSS Lead
To recruit, manage and develop a team of up to 30-35 volunteers within the Glasgow service
To undertake a matching process with volunteers and clients in a befriending relationship
and monitor standards across the Glasgow service
To provide direct training and support to a defined team of volunteers and uphold our high
standards of volunteer management and Investing in Volunteers standards, across the
Glasgow service
To deliver training packages as devised by Befriending Networks and CHSS and contribute
to the development and review of training across the services, in collaboration with the
HFSS Lead
To coordinate and monitor the CHSS system of reimbursing volunteer expenses, across the
Glasgow service
To provide both formal and informal support to volunteers as directed by CHSS policies and
ensure that policies are adhered to across the Glasgow service
To ensure that monthly reporting and statistics information, with respect to volunteers, for all
Heart Failure/COPD Support Services and associated services is collated and submitted on
time for the appropriate internal reporting procedures
Clients
To co-ordinate referrals from healthcare staff and ensure appropriate matching and support
and monitor the effectiveness of referral systems across the Glasgow service
To maintain confidentiality of clients’ personal and medical information and ensure that
protection of sensitive data is maintained across the Glasgow service
To support the needs of clients and their families in providing the service within Glasgow
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Forum meetings/Newsletter
To plan, organise and deliver patient/carer Forum Meetings in partnership with local NHS
staff within Glasgow:
- To secure speakers and presenters for Forum meetings
- To co-ordinate venue bookings
- To co-ordinate the Forum meeting on the day
- To undertake a process of continual review and evaluation
To co-ordinate the production of the West of Scotland edition of the ‘Take Heart’ newsletter
for patients/carers, produced four times a year in partnership with NHS Greater Glasgow &
Clyde, NHS Lanarkshire and the HFSS team
To evaluate patient/carer experience of Forum Meetings/newsletter and compile reports as
required by the HFSS Lead
CHSS
To work to agreed targets and personal objectives
To participate in departmental, regional, organisational meetings and associated groups, as
required
To represent CHSS at Managed Clinical Network meetings and associated groups, as
required by the HFSS Lead and/or Deputy Director/Director of Advice & Support
To contribute to the work of the CHSS Public Relations and Health Information Departments
as required
To ensure the well being, health & safety of people visiting CHSS
To comply fully with CHSS Policies and Procedures
To participate in the CHSS appraisal and support and development process
To undertake training as and when required
To liaise regularly with the HFSS Lead and Deputy Director of Advice & Support
To undertake additional duties as directed by the HFSS Lead and the Deputy Director of
Advice & Support
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Director of
Advice &
Support
Deputy Director of
Advice & Support
HFSS Lead
(Includes Lothian
HFSS)
Heart Failure/COPD
Support Service Coordinator
Lanarkshire
Heart Failure/COPD
Support Service
Co-ordinator
Glasgow
THIS POST
HFSS Co-ordinator
Highland
HFSS Co-ordinator
Western Isles
The holder of this position will have unsupervised one-to-one contact as part of their
normal duties with adults at risk; therefore this position is subject to membership of
the Protection of Vulnerable Groups Scheme.
The above job description is not exhaustive and is clarified to include broad duties inherent
in the post. Evaluation and development of this post may, in time, indicate a need to revise
duties herein.
July 2013
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Chest Heart & Stroke Scotland
Heart Failure/COPD Support Service Local
Co-ordinator (Glasgow)
Person Specification
Essential
Aptitudes
Abilities
Skills
Desirable
Excellent communication skills
(written and verbal)
Interest in health related
issues
Good organisational skills
Newsletter composition
Good time management skills
Ability to work on own initiative
and as part of a team
Ability to maintain confidentiality
Education and
Knowledge
Computer literate; confident with
Word/Internet/E-mail
Full Driving Licence – access to a
car
Previous
Experience
Management of volunteers in a
community setting
Confident with Excel,
Publisher and Access
programmes
Understanding of the social
issues encountered by
those living with a longterm condition
Knowledge of the Glasgow
area
Event organisation
Project evaluation
Training delivery
Values/
Attitudes
Commitment to the values of the
voluntary sector
Commitment to equal
opportunities
Belief in the potential
positive impacts that
befriending can have on
quality of life
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Chest Heart & Stroke Scotland
HFSS Local Co-ordinator (Glasgow)
Further Details
Chest Heart & Stroke Scotland comprises several departments: Finance including Accounting and IT,
Administration, Public Relations, Fundraising, Advice & Support and Community Stroke Services.
Summary of Terms and Conditions of Employment
Location:
The HFSS Local Co-ordinator will be primarily home-based within the
Glasgow area. Occasional travel to CHSS Head Office (Edinburgh)
will be required.
Term:
Permanent
Salary:
On a scale of £19,674 - £23,395 per annum
Grade 4, NJC Scale Points 20 - 26
New appointments are normally placed at the base of the salary
scale unless there are exceptional circumstances.
Hours of work:
32.5 hours per week (CHSS full-time). The working hours are Monday
to Friday with some flexibility. Evening/weekend work will be required
on occasion.
Flexible working under a system of managed time will be required.
Review of Work:
The postholder is subject to the CHSS objective setting, supervision
and appraisal process.
Annual Leave:
24-30 days per annum, dependent on length of service, plus 12 public
and local holidays.
Travel:
You will be required to use your own car on CHSS business which is
reimbursed at a rate of 45p per mile. All other reasonable travel,
subsistence and other necessary expenses are reimbursed.
Pension scheme:
CHSS operates a contributory Group Personal Pension scheme,
which all employees are eligible to join; contributions are on an agerelated scale of 1% to 5%. There are also schemes which provide
death-in-service benefit and permanent health insurance.
Equal
opportunities:
CHSS is committed to equality of opportunity and to non
discrimination on the grounds of race, religion or belief, age, sex,
marital or civil partnership status, disability, sexual orientation,
transgender status, pregnancy or maternity.
Closing date for
applications:
12 noon on Friday 2 August 2013
Interviews: TBC
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