12443 version 4
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Support industrial and commercial gas customers with training,
maintenance programmes and service
Level
6
Credits
6
Purpose
People credited with this unit standard are able to: support industrial and
commercial customers with training programmes in a gas distribution
network; support industrial and commercial customers with maintenance
programmes and service; and support industrial and commercial customers
by the preparation of reports and making recommendations for improved
efficiency of operation.
Subfield
Gas Industry
Domain
Gas Utilisation Engineering
Status
Registered
Status date
25 September 1997
Date version published
20 November 2006
Planned review date
31 December 2008
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
(MITO)
Accreditation and Moderation Action Plan (AMAP) reference
0114
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard is intended for, but not restricted to, workplace assessment. The
range statements across the unit standard can be applied according to enterprise
specific equipment, procedures, and processes.
2
The current version of the following documents must be complied with:
Health and Safety in Employment Act 1992;
Resource Management Act 1991;
NZS 5258:2003 Gas distribution networks available at http://www.standards.co.nz/;
NZS 5259:2004 Gas measurement available at http://www.standards.co.nz/.
 New Zealand Qualifications Authority 2016
12443 version 4
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3
All work practices must comply with regulations and codes of practice pertaining to
the gas industry. A full list of applicable regulations and codes is available from the
NZ Motor Industry Training Organisation (Incorporated) (MITO).
4
Definition
Company procedures means the documented methods for performing work activities
and include health and safety, environmental, and quality management requirements.
They may refer to manuals, codes of practice, or policy statements.
Elements and performance criteria
Element 1
Support industrial and commercial customers with training programmes in a gas
distribution network.
Performance criteria
1.1
The need to provide training to industrial and commercial customers is identified
in consultation with the customer to establish extent of training programme.
1.2
Learning outcomes are specified, documented and agreed with customer in
relation to identified needs.
1.3
Training documentation and resources are collated to meet the identified
training needs of the customer.
1.4
Training programme is planned to meet the customer requirements.
Range
1.5
Course design includes a variety of training methods which encourages trainee
participation and recognise a variety of individual learning styles.
Range
1.6
role-plays, lecture, group activities, skill practice, simulations, self
paced learning, computer based.
Permanent training and operational resources for ongoing trainee support are
supplied in a format appropriate to the programme in relation to identified
needs.
Range
1.7
time and date, venue.
operating manuals, training manuals, video, computer based
materials.
Skill, knowledge and understanding of the equipment and processes for which
the training has been given are assessed and monitored during workplace
performance in accordance with company procedures.
 New Zealand Qualifications Authority 2016
12443 version 4
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Element 2
Support industrial and commercial customers with maintenance programmes and service.
Performance criteria
2.1
The need to provide maintenance programme and support to industrial and
commercial customers is identified in consultation with the customer to establish
extent of maintenance and support requirements.
2.2
Maintenance documentation is prepared and collated to meet the requirements
of the customer.
2.3
Support and service agreements are negotiated and agreed with the customer
to meet both customers and suppliers requirements.
Element 3
Support industrial and commercial customers by preparing reports and making
recommendations for improved efficiency of operation.
Performance criteria
3.1
Data relating to the operation of the industrial and commercial customers
equipment are collated and analysed against expected performance.
3.2
Data are compared to specifications and equivalent installations to identify
areas in which recommendations for improved performance can be made.
3.3
New products and technological improvements in existing products are
identified and reported to industrial and commercial customers to identify areas
in which improvements in operational efficiency can be made.
Please note
Providers must be accredited by the Qualifications Authority, or an inter-institutional body
with delegated authority for quality assurance, before they can report credits from
assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016