E Learning Service Support
E Learning Service
Support to Primary Schools
2011/12
CONTENTS
PAGE
Section 1: Introduction
1. Purpose
2. Services Offered
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Section 2: Service Definitions
1. Service Provision
2
Section 3: Pricing
3
Section 4: Contact Details
4
APPENDICES
 Roles and Responsibilities
Appendix A
 Service Requirements
Appendix B
E Learning Curriculum Support
Service Level Agreement 2011/12
E Learning Curriculum Support Service
Section 1: Introduction
1.
Purpose
This document contains service descriptions and service level agreements (SLAs) for the E
Learning Service Curriculum and Consultancy Support available from Blackburn with
Darwen Borough Council to schools and nurseries within the borough.
2.
Services Offered
The range of services offered to schools is summarised below:
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Support for individual schools and across schools
Support for groups of schools within SLA
Staff training within schools or at the CLC
Advice relating to national requirements
Advice, support and documentation for subject leaders and senior leadership teams
Access to training advertised by ELS for all school staff
Collaborative work with other LA colleagues for the benefit of BwD schools
Sharing across LA where this has benefit to our schools
Access to resources
Access to the BwD CLC site
Regular newsletters
Access to loan equipment.
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E Learning Curriculum Support
Service Level Agreement 2011/12
Section 2: Service Definitions
1.
Service Provision
Service Summary
The LA E Learning Service provides access to:
 E Learning consultancy and support
 Training courses and workshops
 ICT Network meetings
 LP resources
 BwD school email
 Short term loan of E Learning equipment
 Discounts for some software and ICT equipment
 Curriculum use of the CLC resources and facilities
Service Scope
This service provides support for schools within BwD SLA staff, pupils,
parents and governors of SLA schools. Only activities requiring the
consultant to be present will be included as consultant time, unless this
has been specifically agreed with the school headteacher or their
appointed representative. All other activities and support detailed below
that do not involve the consultant being present are categorised as core
offering.
The service includes 2.5 days consultant time per school (15 hours when
taken in shorter sessions) annually – September 2011 - March 2012
1.75 days (10 hours) to support the following areas:
 Esafety and ICT security
 ICT as a curriculum subject
 Use of ICT to enhance or enable teaching and learning across the
school curriculum
 How to use ICT resources and equipment
 Supporting schools in fulfilling the statutory requirements relating to
the ICT curriculum
 Effective use of technology to support whole school priorities
 Learning Platform support
 Policy and documentation to support national and local requirements
and initiatives relating to ICT, esafety and E Learning
 Training in the use of SIMs to support whole school priorities
(details to be confirmed)
 Access to CLC resources and equipment for use with pupils
 Access to CLC resources and equipment for use with staff when
working with a consultant
 Access to a shared pool of resources
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E Learning Curriculum Support
Service Level Agreement 2011/12
*Allocation of time
As the consultant time available is limited, it is essential that support is
provided over the full financial year. It is hoped that requirements of all
the schools will be naturally distributed across the year, however should
support be underused, the ELS reserve the right to subtract an allocation
of one half day at the end of each term from each school should their
allocation remain significantly underused.




Exclusions
Where a school specifically requires the majority of support to take
place in one term, it should be prebooked with the consultant to
guarantee availability.
time spent travelling is included in core time and will not be
subtracted from time allocation
time spent preparing resources and recording visits is included in
core time and will not be subtracted from time allocation
Time provision is based on actual time spend working directly with
the school at any location, however a minimum of one hour may be
recorded for SLA management purposes.
The service does not cover:
 Hire of CLC for non pupil activities
 Additional hours of support above those stated
 Technical support or advice
 Delivery of, and or setting up of loan equipment and or resources
 Creating or locating new resources unrelated to specific consultant
work with SLA schools.
Section 3: Pricing
The transitional arrangement for 2011/12 is as agreed with the schools forum to top slice
grant funding for the equivalent of one full time consultant. Future arrangements for the SLA
2012/13 will be subject to further consultation.
Additional charges for consultancy above the SLA allocation.
One day in-school
consultancy



Blackburn with Darwen
Schools
£350
£200 half day
Non-Blackburn with
Darwen Schools
£400
£250 half day
Consultancy support up to three hours are deemed as half day and are charged pro rata
Short attendances at staff meetings will be charged at £85.00 per hour
Half days and other times are charged pro rata
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E Learning Curriculum Support
Service Level Agreement 2011/12
Blackburn with Darwen Schools
3 days
4 days
6 days
8 days
Individual cost
£1050
£1400
£2100
£2800
Package costs
£1000 (5%)
£1300 (7%)
£1890 (10%)
£2464(12%)
Non-Blackburn with Darwen
Schools
Individual cost
Package costs
£1200
£1140 (5%)
£1600
£1488 (7%)
£2400
£2160 (10%)
£3200
£2816 (12%)
Section 4: Contact Details
General SLA
Enquires and
support
including
telephone
and email
Katie John
E Learning consultant
Tel : 01254 685551
Mob. 07736 029122
Katie.john@blackburn.gov.uk
LP specific
support
including by
telephone
and email
Graham Dean
E Learning consultant
Tel: 01254 244567/685550
Mob. 07971 308920
Graham.dean@blackburn.gov.uk
Please note that Graham is part time. If you need support urgently, please
use the telephone numbers above. If Graham is not available, another
member of staff will deal with your request.
Equipment
loan,
discounts and
course/CLC
bookings
Jenna Berry
Jenny Bibby
Susan Atkinson
Tel: 01254 244377 / 01254 685550
elearningteam@blackburn.gov.uk
Contact for Further Information about the E Learning Service
For enquires about the E Learning Service please contact:
Charlotte Hesketh
E Learning Manager
Tel: 01254 244561
charlotte.hesketh@blackburn.gov.uk
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E Learning Curriculum Support
Service Level Agreement 2011/12
Appendix A
Roles and Responsibilities
A.
School Responsibilities
Managing
SLA
Schools are responsible for:
 Providing a contact for the service who is able to channel work
appropriately
 Ensuring that school staff are aware of agreed protocol relating to
use of hours
 Providing sufficient notice to the E Learning Consultant to enable
her to respond appropriately
 Informing the ELS of any cancellation or staff absences in good
time
 Ensuring evaluations are returned in the agreed format
Access to
resources
Schools are responsible for:
 Notifying the ELS of additional staff and governors needing
access to password protected resources.
Equipment
Loan
Schools are responsible for:
 Collecting and returning loan equipment within the agreed time
scale
 Ensuring equip is cared for and stored in a safe place
 Reporting any losses, damage or not working.
B.
LA Responsibilities
Managing
SLA
The LA is responsible for:
 Recording service support
 Reporting twice yearly to the headteacher
 Sharing evaluation of consultant work with headteachers
 Management of the Internet Filtering Solution.
Responding
to requests
The LA is responsible for:
 Ensuring all email and telephone calls are responded at the earliest
possible convenience
 Ensuring all appointment bookings are recorded in the calendar in the
order they are requested.
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E Learning Curriculum Support
Service Level Agreement 2011/12
Appendix B
Service Requirements 2011/2012
E Learning Service Curriculum and Consultancy Support
We have read the appropriate statements of service and our intentions for the year
commencing 1st April 2011 is to purchase into the following service:
Please refer to accompanying letter for pricing details for individual schools.
2011/12
Service Level
Tick
E Learning Service Curriculum and Consultancy
Support
Name of School:
Headteacher:
Date:
Chair of Governors:
Date:
Please return to:
Helen Olive, Estates and FM Manager based in The Exchange, Floor 1 – East.
By: 4th March 2011
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Price