ANNUAL REPORT
2011-12
Department Name:
TRIO Student Support Services
Location:
Davidson Hall, Room 106
Phone Number:
502-852-1406
Web Site:
www.louisville.edu/trio
Director’s Name:
Nadine Petty
Number of Staff:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
Staff Diversity:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
GENDER
FEMALE
A/PI
Staff Type
No.
Full-time Professional/Classified Staff:
Part-time Professional/Classified Staff:
Graduate Assistants:
Student Staff on Payroll:
Student Interns:
Practicum Students:
Volunteers:
TOTAL:
4
0
0
3
1
0
0
7
AI/AN
BLACK
HISPANIC
WHITE
3
1
2
OTHER
TOTAL:
1
MALE
TOTAL:
Staff with Disabilities:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
A. Mission:
GENDER
No. of Staff
FEMALE
0
MALE
0
TOTAL:
0
Please include the most recent version of your department’s mission statement.
The University of Louisville’s Student Support Services program is designed to assist first-generation,
low-income, and or students with disabilities towards the successful completion of their postsecondary
education, while promoting a supportive institutional climate.
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B. Department Overview:
Please include a three to six sentence narrative that captures the essence of your
department’s services, programs and activities.
TRIO Student Support Services is a Title IV academic retention program designed to assist firstgeneration, low-income, and/or students with disabilities toward the successful completion of their
postsecondary education. Our staff provides one-on-one personal and academic assistance and
advocacy for students on their caseload. Our services include free tutoring (and/or referrals for tutoring),
mentoring, leadership opportunities, cultural enrichment activities and events, graduate school visits and
application assistance, financial support to help reduce educational loan burdens, and a variety of
workshops and seminars that address study skills, financial literacy, goal setting, and personal
development. We monitor student GPA’s and implement individualized academic improvement plans
when needed, provide access to GRE, PRAXIS, MCAT, LSAT, GMAT and other graduate school
resource materials. We also provide opportunities for students to volunteer within the community and
assist them with writing their resumes, finding employment, crisis intervention and serve as a referral
source for support services outside of our scope of operation. All of our services are provided free to
participants.
C. Strategic Goals (11-12) &
Major Accomplishments:
Please list your department’s strategic goals from this past year and address the
progress towards achieving each goal and/or major accomplishments and activities with
respect to each goal.
GOALS
MAJOR ACCOMPLISHMENTS & ACTIVITIES
GOAL #1: Function at capacity by serving at least 140

Currently functioning at full capacity plus serving a
handful of additional students.
GOAL #2:

In-house tutoring program was developed in fall of
2011 and implemented in spring of 2012. We had 1
tutor in our employ in the spring, and anticipate at
least 3 in our employ for the upcoming academic
year.

Our program was a visible part of the RSO
presentation at Orientation multiple days per week
as well as during Family Orientation at MITC.

I have advertised our program and services through
the College of Arts and Sciences faculty listserv and
included a flier for distribution to students at faculty
discretion, which resulted in a collaboration of a
Writing Workshop between SSS and an English
Professor planned for the fall 2012 semester.

SSS has collaborated with Health Promotions,
REACH, the Graduate School of Interdisciplinary
Studies, Counseling Services, CLASS ACT, Ekstrom
Library, the Financial Aid Office, History Department,
Psychology Department, Art Therapy Program,
KHEAA and the City of Louisville offices of Planned
Parenthood and Connect Immunity to provide
programming and services delivered by experts in
their fields.
students
Develop an in-house tutoring program that
specifically meets the needs of our individual
students
GOAL #3: Take part in Orientation as a recruiting tool for
incoming students
GOAL #4:
Market our services with Academic Affairs
GOAL #5:
Collaborate with other offices to ensure quality
programming and services
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
Our “intrusive” and individualized academic advising
and monitoring, Summer Bridge Program, financial
accountability sessions, mentoring, leadership
development, financial support, career guidance,
goal setting and other services and our partnerships
with various offices and units are set up to facilitate
our meeting Goals #6 - #8.
GOAL #7: be in good academic standing at the end of each

(see explanation for Goal #6)
GOAL #8: Graduation Rate: 55% of our participants will

(see explanation for Goal #6)
GOAL #6:
Persistence: 75% of our participants will remain
enrolled from fall to fall.
Academic Standing: 80% of our participants will
academic year.
graduate within 6 years.
Please add more space for goals as your department’s activities warrant.
D. Points of Pride (2011-12):
Short Title
Please list three to five ‘points of pride’ for your department from the past year. This can
include initiatives, programs or recognitions.
Description
KAEOPP Scholarships
First Annual Student Awards
Ceremony
In-House Tutoring Program
KAEOPP, our state TRIO chapter, awards annual scholarships. We
submitted 3 student applications for various KAEOPP scholarships for
the 2011-2012 academic year. Of the 3 students who we submitted, 2
were awarded scholarships.
We hosted an Awards Ceremony recognizing academic performance of
our TRIO students. All TRIO students were invited to attend and some
were awarded certificates, medallions or plaques as appropriate. Our
first Awards Ceremony was a huge success and we plan on continuing
the tradition and inviting Student Affairs and Academic Affairs personnel
in the future, including the President and Provost.
SSS has established a tutoring program to meet the individual needs of
our participants. We first successfully implemented the program in
spring 2012 with one math tutor. Student feedback about the program
and about our tutor was extremely encouraging. We plan to continue
offering one-on-one tutoring in-house as long as the need exists.
Please add more space for additional points of pride as warranted. .
E. Collaborative Efforts:
Short Title
Please describe any initiatives, programs or activities that your department has
collaborated with one or more other University and/or community partners.
Description
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Summer Bridge Workshops
Outreach Program
Collaboration
Kosair Children’s Hospital
Volunteer Activity
Tornado Relief Collection
Self-Love
Metacognition: Thinking
About Your Thinking
How to Pass History 101
Young, Fabulous, and Broke
FAFSA Seminar
Stress Management through
Art Therapy
Graduate School Preparation
SSS held a Summer Bridge Program for incoming freshmen in August
2011. Summer Bridge spanned three days and included various
workshops. We collaborated with the Career Center, Ekstrom Library,
REACH, Class Act Federal Credit Union and Health Promotions to
facilitate the following workshops: Considering Careers, U of L
Information Literacy, Learning Styles, Financial Literacy and Health and
Wellness respectively.
Upward Bound refers graduates of their program to us once they have
established that they will be attending the U of L. SSS collaborates with
Upward Bound in using the Student Clearinghouse for Outreach
Programs in order to track SSS students who are no longer attending
the university.
SSS staff and students volunteered their time to make Valentine’s Day
cards for the children of Kosair in collaboration with the Cultural Center’s
Porter Scholars and students from the Commuter Student Services.
SSS collaborated with the Pan African Studies Department to collect
and deliver donation items for the victims of the Henryville, Indiana
tornado.
SSS collaborated with the U of L Office of Health Promotions and the
City of Louisville’s Planned Parenthood and Connect Immunity to offer a
seminar and panel discussion on self-esteem, relationships, sexual
health, and love and acceptance of self. The seminar was open to all
female U of L students 18 or older and provided a way for non-TRIO
students to interact with TRIO students in an informal setting.
SSS collaborated with Dr. Edna Ross from the Department of
Psychological and Brain Sciences to facilitate a critical thinking
workshop.
SSS collaborated with the History Department to facilitate a workshop
that targeted specific study skills and techniques for passing History
101, a traditionally challenging course for incoming freshmen who are
not used to heavy” reading specific” coursework.
SSS collaborated with Class Act Federal Credit Union to facilitate a
financial literacy seminar that targeted banking, saving, budgeting, and
money management issues.
SSS Collaborated with the Kentucky Higher Education Assistance
Authority (KHEAA) to provide a financial aid FAFSA seminar for TRIO
students. We also collaborated with Michael Abboud in the Financial Aid
office to offer a second FAFSA and financial aid seminar. Students
attending both seminars received information about completing their
FAFSA and had their financial aid questions answered by experts in the
field.
SSS collaborated with U of L’s Art Therapy program to facilitate a stress
management workshop that involved managing midterm stress through
art therapy. Students attending the workshop were taught stress relief
techniques through canvass painting and created their own canvass
artwork by the end of the workshop.
Most of our 2010-2011 TRIO cohort were transfer students from JCTC
who transferred in as Juniors. As such, it was important for us to have a
workshop in 2011-2012 that addressed the process of graduate school
admittance. We collaborated with the School of Interdisciplinary and
Graduate Studies to deliver a workshop that addressed the
requirements of graduate school acceptance in general, but specifically
about U of L, the GRE and GRE preparation resources, goal statements,
application deadlines, etc.
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Job Search, Resume Writing,
Networking/Elevator Speech,
Mock Interviews and
Interviewing Skills
Over the 2011-2012 academic year, SSS collaborated with the Career
Center to offer workshops to TRIO students on various career related
endeavors.
Please add more space for collaborative efforts as your department’s activities warrant.
F. Continuous Improvement:
Please list areas which have been cited (either through formal or informal assessment
and evaluation) as requiring additional attention.
1. Cite a SINGLE area,
program, service or function
that was identified through a
formal assessment (i.e.:
focus group, survey,
tracking, etc.) as needing
improvement or warranting
additional attention.
Appearance of TRIO Student Support Services Suite
2. Which assessment
mechanism(s) (i.e.: focus
group, survey, tracking, etc.)
assisted your department in
identifying the need for
improvement?
End of year evaluation through Survey Monkey
3. Specifically, what did the
assessment’s findings reflect
that resulted in
enhancements to this area,
program, service or
function?
The findings indicated that students were not pleased with the
general appearance of the common area/computer lab and of the
staff offices.
4. What has your department
done/plan to do to address
this area, program, service
or function? Please be as
specific as possible.
G. Diversity & Inclusion:
Our department was helped with this issue through renovations
funded by the VP office of Student Affairs. A new coat of paint, the
windowed door, and additions of door stops and door knob rests
have given the office a more professional appearance. In addition,
staff has worked on developing a new system of disbursing fliers
and information to students to avoid cluttering the study tables.
For example, we have purchased magnetic clips to put mass fliers
and brochures for distribution on the magnetized chalkboard and
plan to invest in a brochure holder/display that can be hung on the
wall for a neater presentation of information pamphlets. Keeping
these off the tables gives the students more room to study and
gives the office a less haphazard appearance. Staff became
mindful of not taping fliers to the walls and previously handwritten
signs were redone via the computer for a more professional
appearance. We plan on further enhancing the office suite by
adding paintings, plants, and decorations in the suite to make the
space more inviting to students and more professional overall.
Some of the areas of concern such as cramped computer lab
space can’t be addressed due to physical limitations in square
footage, but we plan to suggest students use the computers in the
adjoining Commuter Lounge if the SSS lab becomes too cramped.
Please describe any initiatives, programs or activities that your department undertook
that supported diversity and inclusion
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Short Title
National Acrobats of the
People’s Republic of China
Blue Man Group
Dive into Diversity
Description
As a cultural activity, SSS purchased tickets for students to see a
performance of the National Acrobats of the People’s Republic of China
for their first US performance at the Brown Theatre.
SSS facilitated and financed a cultural activity for students to see a
production of Blue Man Group at the Kentucky Center for the Arts in
order to expose them to an interactive multimedia theatrical performance
outside of their cultural norm.
This was a workshop session during our Summer Bridge program
facilitated by two of our interns. Participants developed personal insight
on the meanings of culture, stereotypes, and bias through activities that
challenged the limits of the way they think about themselves and other
people. Interns used activities like True Colors to facilitate the workshop.
Please add more space as needed.
H. Professional Development:
Please describe professional development activities your staff participated during
2011/12 (i.e.: committee work, recognition, leadership roles, conference attendance
and/or presenting at a conference).
Committee Memberships/Work: Assessment Committee, Professional Development Committee, Student Awards Committee,
Gehring Academy Host Committee, CPAK, Commuter Services, Black Faculty and Staff Association, African American Alumni
Council, Higher One, and ACPA.
Conference Attendance: Kentucky Association for Educational Opportunity Program Personnel
Annual Conference (KAEOPP) – Lexington, KY (October 30 – November 2); Southern
Association for Educational Opportunity Program Personnel Annual Conference (SAEOPP)–
Jacksonville, FL (February 25-29); American College Personnel Association Annual Conference
(ACPA) – Louisville, KY (March 24-28); KAEOPP Spring Meeting – Dale Hollow State Resort
Park in Burkesville, KY(April 11-12) and 2012 Alliance Institute for a College-Going Culture –
Louisville, KY (June 7 – June 8).

Conference Presentations: The Power of Positive Self-Talk: Presented at the annual SAEOPP
meeting and at the KAEOPP spring meeting.

Professional Development/Trainings: The Successful Supervisor, U of L (March 1- May 3);TRIO
Student Assessment and Retention, Priority 3 – Miami, FL (January 2012); NASPA New
Professional Institute – Durham, NC (June 2012); 2012 Annual Ideas to Action Institute:
Critical Thinking Innovation – U of L (May 21 – 23)

Leadership Roles: CPAK – Member at Large for Public Institutions; BFSA- Recording Secretary; SOAR Women’s
Leadership - Logistics Coordinator; Professional Development Committee – Summer Academy Coordinator
J. Strategic Goals (2012-13):
Please list your department’s strategic goals for the coming year and address efforts to
be made towards achieving each goal. NOTE: Goals should be specific, measurable,
attainable, realistic and timely.
Secure sponsorship to send students to a TRIO Student Leadership Conference in the
spring of 2013.
Collaborate on a service or civic engagement project with another Kentucky SSS program
GOAL #2:
by summer 2013.
Inform faculty and academic staff of our services through classroom presentations in the
GOAL #3: fall 2012 as a means of developing further recognition and support from the Division of
Academic Affairs.
GOAL #1:
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GOAL #4:
GOAL #5:
Please add more space for goals as your department’s activities warrant.
K. Learning Outcomes:
List your department’s 2011-12 programs, activities or initiatives that were designed to
support the Divisional Learning Outcomes listed below.
1.
1. Division of Student Affairs
Learning Outcomes
2.
3.
4.
2. Identify programs, services
and activities planned to
address these outcomes:
Students will learn to be responsible global citizens. This will be
demonstrated through service to campus, community, and others.
Students will learn about campus services and activities supporting
their retention and graduation. This will be demonstrated through
student's knowledge of campus services, personal development
opportunities, and increased utilization of campus services and
activities.
Students will learn Cardinal traditions and develop a sense of purpose.
This will be demonstrated by familiarity of campus traditions and
increased participation in campus signature events and ceremonies.
Students will learn critical thinking skills. This will be demonstrated
through RSO training, SGA retreats, leadership skills training, and
Engage Lead Serve Board etc.
1…Summer Bridge (U of L Information Workshops), SSS Orientation, and
various repeated workshops and/or one-on-one advising where we partner with
university offices or provide information about university services are how we
increase student knowledge of campus services and encourage them to utilize
the resources available to them. For example, we encourage the use of the
Writing Center, REACH, the Disability Resource Center, the Career Center and
other campus services when appropriate.
2…We encourage our students to be responsible global citizens by offering
service opportunities throughout the academic year as indicated by Section L
(Community Service and Civic Engagement Activities) or by disseminating
information about available volunteer opportunities in Louisville.
3…Part of our one-on-one advising is to help students to learn how to think
critically about the decision they make and how those decisions might impact
their retention. In particular, we hosted a Thinking About your Thinking
Metacognition Workshop to directly address critical thinking skills for our
students.
4…We help students participate in campus signature events by providing the
financial sponsorship for such attendance, which is generally in the form of
paying for tickets for students to attend the events. We also disseminate
campus activity information through our listserv and on our Facebook page and
advertise via fliers posted in the SSS office.
3. How did you plan to
measure attainment towards
the outcomes listed above?
1…Through ongoing student feedback from surveys and evaluations.
2…By monitoring the increase/decrease of TRIO student participation in
volunteer opportunities, campus services and campus signature events. We
can do this by tracking them in our Blumen software as “in kind” contacts.
3…
L. Community Service and
Civic Engagement Activities:
List community service or civic engagement initiatives, programs or activities your
department undertook during 2011-12
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Short Title
Hearts for Children: Kosiar
Children’s Hospital
Tornado Relief Drive
Berea Kentucky Food Bank
M. Assessment Planning:
List assessment activities
planned for 2012-13.
Description
Students volunteered to make cards for Valentine’s Day for children at
Kosair Children’s Hospital.
We collected personal hygiene items donated by students and delivered
the collected items to WHAS (a designated drop off point for the Indiana
Tornado Relief). WHAS loaded the donated items on a semi bound for
Henryville, Indiana.
TRIO SSS students attending TRIO Day in Berea, KY donated nonperishable food items to the Berea Food Bank.
1…We will continue to utilize an online end of year multi-format assessment to
determine if our SSS program services are meeting the needs of our students
and to identify areas for improvement, if any. Students responding to the survey
rate the quality of our services as well as provide suggestions on workshops,
cultural events, activities, etc. they would like to see occur in the upcoming
academic year. They also provide feedback on our communication media
(Facebook page, listserv, newsletter, etc.) and on our professionalism,
tolerance, and knowledge. We consider their responses when planning for the
new academic year and adjustments to be made to one-on-one advising.
2…We will continue to utilize a formative assessments after each activity and
workshop to measure attainment of instructional goals and objectives. Students
identify the ways that a workshop or activity in question foster their academic
understanding, enriches them personally, or helps them better prepare for their
academic or career goals.
3…The Annual Performance Report we submit to the Department of Education is a
built- in assessment of whether our program is meeting the assurances and retention,
graduation and academic standing objectives outlined in Section C (Strategic Goals).
N. Issues and Challenges:
List issues or challenges you
anticipate your department
addressing in 2012-13.
1…Operating our program with the same level of services in light of anticipated
level funding and increases in benefits and general operating expenses will be
a challenge. Additionally, managing the program on a 3.1% decrease in federal
funding which may occur in the 2012-2013 academic year if level funding is not
implemented will be challenging.
2…Issues with the logistics of student transportation to and from cultural events
and graduate school visits proved challenging at times in 2011-2012. I
anticipate this to be a continued challenge for 2012-2013 for trips and activities
that occur on weekends or after hours due to conflicts with Enterprise’s hours of
operation with the availability of staff to return or pick up the van as needed and
also due to the nature of needing a second staff person available to transport
the first staff person back to campus once the van is returned. Our program will
come up with a better way of addressing this issue for future off campus
activities.
3…Developing a system to effectively track “in kind” signature campus events
and campus services through Blumen; however, I anticipate that U of L’s new
Student Engagement Tracker may alleviate this issue for the upcoming
academic year.
O. Department Scholarships
1…Spring 2012 Supplemental Grant Aid
Please list any student
scholarships provided by your
department during 2011/2012
2… Summer 2012 Supplemental Grant Aid
3…
Page 8 of 9
Please Attached These Additional Materials to Your Report
P. Performance Metrics
Please attach your updated Performance Metrics for 2011-12. Additions welcome.
Q. Organizational Chart
Please provide an up to date organizational chart for your department (electronically in
whatever form you prefer).
S. Staff List
Please provide an electronic list of student staff who were employed by your department
this year that includes their UofL ID number. This can be generated by PeopleSoft.
Please submit this annual report by Tuesday, July 31, 2012.
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