Exercise Evaluation Guide
Disaster Operations Center Management
I respectfully submit this completed Exercise Evaluation Guide for the Great Flood Tabletop Exercise conducted March 6
2010 among the Greater Palm Beach Area, Martin County and the North Treasure Coast Chapters of the American Red
Cross.
Print Name
E-Mail Address
Phone Number
Date
Signature
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
1
Disaster Resistant Communities Group – www.drc-group.com
Disaster Operations Center Management
Capability Description: Disaster Operations Center (DOC) management is the capability to provide multi-activity coordination for incident management by
activating and operating a DOC for a pre-planned or no-notice event. DOC management includes: DOC activation, notification, staffing and deactivation;
management, direction, control and coordination of response and recovery activities; coordination of efforts among neighboring American Red Cross (ARC)
chapters and local Emergency Operation Centers (EOC); coordination of public information; and maintenance of the information and communication necessary
for coordinating response and recovery activities.
Capability Outcome: The event is effectively managed through multi-activity coordination and partnership collaboration for a pre-planned or no-notice event.
Activity 1: Activate DOC
Activity Description: In response to activation, perform incident notifications, recall essential personnel and stand-up DOC systems to provide a fully staffed
and operational DOC.
Task / Observation Keys
Performance
Brief incoming personnel.
1.1

Staff are assigned to appropriate Group / Activity area

Situation briefings and assignments are based upon mission tasking and Group / Activity area
activation
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Observations:
Improvement Recommendations:
1.2
Activate DOC.
Facility is equipped and secure to meet operational needs


All DOC equipment is operational and fully functioning
Observations:
Improvement Recommendations:
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
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Disaster Resistant Communities Group – www.drc-group.com
Activity 2: Direct DOC Operations
Activity Description: Following activation of the DOC staff and organize the DOC in accordance with the chapter and regional disaster response plans.
Task / Observation Keys
Performance
Establish organization / operation of DOC.
Groups / Activities are identified and implemented as appropriate

2.1

Communications with appropriate external partners is implemented by appropriate Groups / Activities

DOC situational reporting requirements established and implemented

Initiate logs of actions and messages sent and received


Forms, logs and reports are created in accordance with plan requirements
Documentation library is established
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Observations:
Improvement Recommendations:
2.2
Ensure that all required Groups / Activities are staffed.
Staff have access to materials that support operations (e.g., plans, procedures and resources

directories)
Observations:
Improvement Recommendations:
2.3
Ensure safety and security measures are included in DOC management activities.
Personnel accountability is established and maintained


Personal is rotated and released, as needed

Relief personal is scheduled, as appropriate
Observations:
Improvement Recommendations:
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
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Disaster Resistant Communities Group – www.drc-group.com
2.4
Coordinate management of DOC with other ARC chapters and external partner organizations.
Ensure that partner faith and community based organizations are notified and integrated into the DOC

as appropriate.
Ensure that incident Action Plans (IAP) prepared by partner faith and community based organizations

are incorporated into the DOCs Service Delivery Plan (SDP)

Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Regional ARC chapter is contacted for as appropriate
Observations:
Improvement Recommendations:
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
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Disaster Resistant Communities Group – www.drc-group.com
Activity 3: Gather and Provide Information
Activity Description: Upon establishing DOC operations, gather, organize, and document incident situation and resource information from all sources to
maintain situational awareness within the DOC, and horizontally and vertically within the National Incident Management System (NIMS).
Task / Observation Keys
3.1
Performance
Verify that all participating response related governmental agencies and / or non-governmental
organizations interfacing with the DOC directly or indirectly, have established communication links with the
DOC.
Voice


Data / Video support via internet

Backup systems are evaluated for possible activation
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Observations:
Improvement Recommendations:
3.2
Ensure appropriate notifications are made.
Appropriate governmental agencies and / or non-governmental organizations are contacted as per

plans
Appropriate senior leadership and others are notified and briefed


Public Affairs is implemented, coordinated and maintained
Observations:
Improvement Recommendations:
3.3
Coordinate with governmental agencies along with faith and community based organizations and the private
sector to collect / share data on incident situation.
Various external partners are integrated into the command structure, as appropriate


Subject Matter Experts (SMEs) from external partners who may be able to assist are contacted,
mobilized, and integrated into the command structure, as appropriate
Observations:
Improvement Recommendations:
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
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Disaster Resistant Communities Group – www.drc-group.com
3.4
Monitor communications and information systems.
Communication and information systems (television, radio, print and internet) are monitored for public

reaction to response efforts and integrated into situational reports
Information analyzed for purpose of identifying additional response-related issues that need to be

addressed and forwarded through the command structure for feedback
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Observations:
Improvement Recommendations:
Collect, analyze and disseminate information.
Situation information collected to assess response level

3.5

Situational status and operational concerns solicited at all levels

Information gathered from the field is analyzed and consolidated


DOC Service Delivery Plans (SDP) and Situation Reports (SITREP) are developed and disseminated
including status and contingency plans to all levels
Inputs for SDP are coordinated from all levels

SITREPs are distributed on a regular schedule to all levels
Observations:
Improvement Recommendations:
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
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Disaster Resistant Communities Group – www.drc-group.com
Activity 4: Identify and Address Issues
Activity Description: Upon receiving information, assess and identify current and anticipated resource shortages, technical support issues, community / public
affairs, and key policy decisions needed across all capabilities, and provide to the applicable agency, jurisdiction, organization and / or Group / Activity
coordination entity for resolution.
Task / Observation Keys
4.1
Performance
Identify and elevate needs / issues up the chain of command as needed, while tracking status.
Personnel and equipment challenges


Policy issues

Supply challenges
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Observations:
Improvement Recommendations:
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
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Disaster Resistant Communities Group – www.drc-group.com
Activity 5: Prioritize and Provide Services
Activity Description: Upon identification of needs / issues, establish priorities, provide strategic direction, coordinate and resolve resource issues and provide
services.
Task / Observation Keys
5.1
Performance
Facilitate resolution to policy, political, social and economic sensitivities of the affected jurisdiction as they
impact response operations.
Goods and services are allocated to minimize / address sensitivity issues


Resolution facilitated among affected parties


Issues are identified for elevation to a higher level for decision, if needed
Strong
Adequate
Unsure
Non-Existent
Not Applicable
Weak
Resolution of issue implemented, communicated, monitored, at all levels
Observations:
Improvement Recommendations:
HSEEP Exercise Evaluation Guide: Disaster Operations Center Management
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Disaster Resistant Communities Group – www.drc-group.com