Dr Lough, Jarvie & Yip
Dr's Lough, Jarvie & Yip
Airdrie Community Health Centre
86-88 Graham Street
Airdrie, ML6 6DB
Telephone: 01236 748488
01236 772295
Fax:
Website
www.DrsLoughJarvieYip.co.uk
When the surgery is closed call 111
Welcome to Dr's Lough, Jarvie & Yip
The doctors and staff at Dr's Lough, Jarvie & Yip surgery in Airdrie are proud to offer the
highest standard of patient-centred healthcare. We run many clinics for the management of
chronic diseases such as asthma and diabetes and offer a wide variety of other medical services
including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person
check-ups.
In addition to everything you need to know about the practice you will also find a wealth of
health-related information in the menu on the right hand side. Please have a look around and do
send us some feedback if you like.
We are contracted by NHS Lanarkshire to provide general medical services.
Details of primary medical services in the area can be obtained from:
Primary Care Department
Kirklands Hospital
Fallside Road
BOTHWELL G71 8BB
01698 855500
Out of Hours
If we are closed, non-emergency calls should be made to the NHS 111 service.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Disabled Access
Airdrie Community Health Centre is a 3 floor level building with disabled access via the the
main entrance.
Disabled car parking is available adjacent to the health centre at the side of the main car park.
FLU CLINICS
NOW AVAILABLE FROM 22ND SEPTEMBER.
PLEASE CALL THE SURGERY TO ARRANGE AN
APPOINTMENT
CARERS TOGETHER
DO YOU LOOK AFTER SOMEONE ?
Wednesday mornings
9.30am - 12.00pm
for an informal chat, carer information
and / or assistance with your caring role.
Click here for Marie Curie cancer care information (www.mariecurie.org.uk/)
NEW NHS 24 PHONE NUMBER
The NHS 24 new telephone number is 111
NEW SCOTTISH BOWEL SCREENING PROGRAMME
All information relating to the Bowel Screening Programme can be found in the Further
Information section of our website
Opening Times
Monday
8.00am - 6.00pm
Tuesday
8.00am - 6.00pm
Wednesday
8.00am - 6.00pm
Thursday
8.00am - 6.00pm
Friday
8.00am - 6.00pm
Weekend
closed
Consulting Times
Morning
Afternoon
Monday
8.30 - 12.00
2.00 - 6.00
Tuesday
8.30 - 12.00
2.00 - 6.00
Wednesday
8.30 - 12.00
2.00 - 6.00
Thursday
8.30 - 12.00
2.00 - 6.00
Friday
8.30 - 12.00
2.00 - 6.00
Weekend
closed
closed
When We Are Closed
When the surgery is closed contact NHS 111 service.
Night and weekend calls are dealt with by the NHS 111 service.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
NHS Direct
The NHS provides a nurse led scheme which can be contacted at any time on 08454 24 24 24 or
online at www.nhs24.com This is a valuable source of advice and assistance particularly for
emergencies when the surgery may be closed.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
All surgeries are by appointment and appointments are available each day although some will be
pre-booked.
Urgent cases will be seen the same day.
If you are unable to attend your appointment please let us know as soon as possible, this allows
the appointment to be offered to someone else who may need it.
The Practice can lose a number of appointments due to failure of attendance or cancellation.
Patients who fail to attend and do not notify the Practice are at risk of being removed from our
list.
If you arrive to see a doctor without an appointment you may not be able to see a doctor unless it
is an emergency.
If you arrive late for an appointment it may not always be possible to fit you in and an alternative
appointment may be offered.
Home Visits
If you are too ill to attend the surgery, a Home Visit can be arranged by telephone.
Please try to phone before 10.00 am. When you call to request a home visit the reception staff
will initially ask you some details to allow us to record the relevant information.
The Doctor may telephone you prior to the home visit to discuss your condition.
Telephone Consultations
The surgery is able to offer pre bookable and on the day telephone consultations. Please contact
the surgery for further details if you require to speak with the Doctor or Practice Nurse.
Late Surgery Appointments
The Practice provides an additional late surgery outwith our core opening times each week.
Please contact the surgery if you would like to arrange an appointment for our late surgery.
Repeat Prescriptions
If you are taking regular medication we will give you a computer slip listing your medication.
When you next require a prescription, hand in your slip at reception or pharmacy. You can
also phone the surgery with the items you require or order your medications online.
Alternatively send your prescription with a stamped addressed envelope to the surgery and we
will post your prescription to you.
Please give the practice a minimum of 48 hours notice prior to collecting your repeat
prescription.
The Doctor will request that you attend for an appointment before prescribing medication for the
first time or where a course of medication has expired or requires review.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
Family Planning & Contraceptive Advice
We offer a complete family planning service including advice on contraception and emergency
contraception (sometimes called the morning after pill).
Smoking Cessation Advice
We provide advice on how patients may stop smoking. We actively encourage patients to have a
programme for stopping smoking and adopting a lifestyle for reducing the risk of heart disease.
Well Woman and Well Man Clinic
By appointment with the Practice Nurse.
Minor Surgery
We provide a Wart Clinic at the surgery. Please contact Reception for advice on this service.
Asthma Clinic
This clinic is co-ordinated by the Practice Nurse for any child or adult with asthma. In addition to
regular check-ups and dealing with problems as they arise, we also instruct on proper use of
inhalers and other services.
Diabetes
A clinic is provided for diabetes patients. Appointments are available on Wednesday afternoons.
We conduct regular checks on control & screen for complications. You will be referred to the
Dietician & Chiropodist by the Practice nurse if required.
Flu Vaccine
If you suffer from a heart or lung problem, asthma, diabetes or are in frail health you are advised
to have a flu injection annually. Clinics are held in Sept – March when the vaccine becomes
available. If you are eligable for the flu vaccination, please contact the Surgery to arrange an
appointment.
Cervical Smears
We recommend that all women up to the age of 60 have a smear every 3 years. You may make
an appointment for a smear with the Practice Nurse or alternatively attend local Family Planning
clinics. Please contact Reception for details.
Test Results
Test Results
Results usually take at least 3 working days to come back to the Surgery.
Smear results take approx 4 weeks and you should receive a letter from the Health Board.
Please phone, or call at Reception after 10.00am.
Minor Ailment Service
Minor Ailment Service
The Minor Ailment Service (MAS) allow patients to register with and use a community
pharmacy as the 1st port of call for the treatment of common illnesses on the NHS.
The pharmacist advises, treats or refers there patient according to their needs. This service is
presently for those who are exempt from prescription charges and are registered with a GP
surgery in Scotland.
Treatment Room Services
Treatment Room Services
As from 1st May 2012 the Treatment Room will move to an Appointment System. Please
contact the Treatment Room Reception on 01236 772202 to arrange a suitable appointment date
& time.
Registration
New Patient Registration
All new patients are required to complete registration forms and are offered an appointment with
the Practice Nurse which enables the surgery to make full assessment of your medical needs.
Please contact reception for details.
Practice Area
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Airdrie Coatbridge (East of Whifflet St & Dunbeth Rd only)
Glenmavis
Plains
Gartness
Chapelhall
Calderbank
Online Registration
Online 'Pre-Registration' With The Practice
If you wish to pre-register click on the link below to open the form. When you have completed
all of the details, click on the "Send" button to mail your form to us. When you visit the surgery
for the first time you will be asked to sign the form to confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version of
this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your
first visit to the practice.
Registration Form
Confidentiality
Confidentiality
We ask for information about you so that you can receive the best possible care & treatment.
We keep this information together with details of your care, to ensure that the doctor, nurse or
health care professional (who have access to your health records) have accurate up to date
information.
There are times when we have to pass on information to other people such as Hospitals, the
Health Agency or Primary Care Trust.
All staff working in the NHS has a professional and legal duty to maintain confidentiality and
safeguard your personal health information
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
We aim to provide a personal, friendly and efficient service.
If you have any comments or suggestions regarding the service we provide, we would be happy
to hear from you either in person or by letter.
Sometimes a patient may have cause for a complaint.
Please contact our Practice Manager who will outline our compliant procedure and endeavour to
solve the problem.
The Scottish Public Services Ombudsman
The procedure for making a complaint against the NHS is described in the leaflet Making a
Complaint about the NHS (www.hris.org.uk/resources/complaint-pdf-/) .
The Ombudsman has published a booklet
(www.spso.org.uk/files/webfm/Publications/Leaflets/SPSO%20Inform%20leaflet%201%20(Maki
ng%20a%20complaint).pdf) that describes the process behind making a complaint about a
health-related service.
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman and there are instructions for doing
this on the SPSO website (www.spso.org.uk/how-complain) .
Rights & Responsibilities
Rights & Responsibilities
We do not accept rudeness, threats or aggressive behaviour directed towards our staff and
other health care professionals who work with us.
We may ask that violent abusive patients be removed from our list
Patients at this practice are entitled to:
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Be treated in a courteous, civil and co-operative manner.
A clear explanation of, and advice on, their medical condition and any proposed
treatment.
Absolute confidentiality of medical records maintained by the practice subject to any
provisions for disclosures imposed or allowed by law.
Access their own medical records, in accordance with the Data Protection Act - please
ask the Practice Manager for details.
Have any informal complaints against the practice investigated and dealt with fairly in
accordance with our complaints procedure.
Patients aged 16-74 may have a health check every 3 years by request.
Patients over 75 may have an annual health check, at home if necessary.
Patient’s Responsibilities:
All patients are asked to be co-operative and act in a civil manner.
We ask that all patients:
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Inform the practice if they have changed address or phone number.
Only make appointments you know you can keep.
Read the Practice leaflet that provides details of all our services.
Be patient if the surgery is running behind schedule.
Don’t ask another member of family to be seen at your appointment without making prior
arrangements
Scottish Bowel Screening Programme
Scottish Bowel Screening Programme
Bowel cancer is the third most common cancer in Scotland after breast and lung cancer.
Every year approximately 4000 people are newly diagnosed with the condition. 1 in
every 18 men over the age of a 50 will develop bowel cancer, whilst 1 in every 22
women over the age of 50 are at risk.
The following symptoms may be present in bowel cancer (and other conditions), however should warrant
further investigation by making an appointment with one of the GP’s:
 Bleeding from your bottom or blood in your bowel motions.
 A change in the consistency of your bowel motions for over 6 weeks.
 Abdominal pains.
 Weight loss when not trying.
 Increasing tiredness, looking paler than usual.
The Scottish Bowel Screening Programme has been developed to increase the number of people who
can be diagnosed at an early stage. The earlier bowel cancer is detected the more successful treatment
will be. All men and women between the ages of 50 and 74 will be invited to participate in screening. A
letter will be sent to your home soon after your 50th birthday and then every two years until you are 75.
Screening is performed by a test that detects blood in your bowel motions (poo) that may not be visible to
the eye. A testing kit will be sent to your home with instructions of how to use it. It should then be returned
in the Freepost envelope included in the pack. You should receive the results of this test in two weeks.
Most people’s tests will be negative; however should the test detect blood in your bowel motions, further
investigations will be organised as an outpatient for you.
No screening test is 100% effective so even if you have a negative screening test please do not ignore
the above symptoms and seek advice from one of our GP’s.
If you have lost your kit, wonder if you may be eligible
for screening or wish further information please
contact the
Scottish Bowel Screening Helpline: 0800 0121 833.
Further information
http://www.bowelscreeningtest.org/ (www.bowelscreeningtest.org/)
Further information regarding the Screening Programme and also has information in several
different languages.
http://www.nhsinform.co.uk/Cancer/scotland/dce/bowelcancer
(www.nhsinform.co.uk/Cancer/scotland/dce/bowelcancer)
Patient information resources.
NHS Scotland and Scottish Government Healthier Scotland initiative videos.
http://www.healthscotland.com/uploads/documents/20560TheBowelScreeningTest_1.pdf
(www.healthscotland.com/uploads/documents/20560TheBowelScreeningTest_1.pdf )
The above link is a leaflet with step-by-step instructions of how to complete the
screening test.
This leaflet is also available in other languages at the following link:
http://www.healthscotland.com/documents/20560.aspx
(www.healthscotland.com/documents/20560.aspx )
Below are some short Bowel Screening videos which you may find helpful.
The Poo Song
Cancer Awareness
How to do the Bowel Cancer Test
For more information please visit: The Scottish Bowel Screen Programme
(www.bowelscreening.scot.nhs.uk)
Organ Donation
The rate of organ donation registration in Lanarkshire is lower compared to other areas in
Scotland.
To help raise awareness and try to increase numbers, Staff from the Organ Donation Register are
available to help. Ring 0300 123 23 23 or visit www.organdonation.nhs.uk
(www.organdonation.nhs.uk) to add your name to the NHS Donor Register.
For more information about organ donation in Lanarkshire email NHS Lanarkshire specialist
nurse - organ donation. morag.vickers@nhsbt.nhs.uk
Change of Personal Details
If you move home, please advice the administrator of your new address as soon as possible to
help keep our record up to date.
If you move outside the area it will be necessary to re-register with a practice in that area.
Please contact the Practice to update any changes to your home / mobile contact number.
Carers
If you are providing unpaid care (whether or not the person you care for is a patient in this
practice), please let us know.
Being aware of your caring responsibilities helps us to provide a better service to you as a patient
and to the person you care for.
Please ask at Reception for your Carers Pack or visit www.carerstogether.org
(www.carerstogether.org/) for further information.
Local Hospitals
Monklands General Hospital
Wishaw General Hospital
Hairmyres Hospital
Glasgow Royal Infirmary
Yorkhill Hospital
01236 748748
01698 361100
01355 585000
0141 211 4000
0141 201 0000
Staff Details
Doctors
Dr M Lough
MD, FRCGP
Dr F Jarvie
MB ChB
Dr K Yip
MB ChB
Nurses
Sister Wendy
MacArthur
RGN, SPQ The Practice Nurse co-ordinates various clinics
(Asthma, Diabetes, Coronary Heart, Hypertension and COPD)
Available in the surgery by appointment.
Practice Management
Lesley
Hendry
The Practice Manager is responsible for the day to day organisation and
smooth running of the Practice.
Administration
Our team of Administrators arrange appointments, home visits, handle
repeat prescriptions, type patient referrals/letters and advice on services
available.
Their job can be very demanding so please give them the courtesy they
deserve.
Patricia
Bogan
Irene
Connelly
Fiona
Paterson
Lindsey
Kennedy
Anne
Murray
Linda
Tippen
Attached Staff
The following staff works with us in the Health Centre and Community – Treatment
Room Nurses, District Nurses, Health Visitors, Counsellor, and Midwife.