September 2014
Dear Applicant
Vacancy for Domiciliary Care Branch Manager - Gloucestershire
Thank you for your interest in this post.
Heritage Care is a thriving and expanding national UK Charity providing social
care services across the Southern and Midlands regions of England. We have a
strong value base driven by the people we support and an underlying belief in
person centred services. There is a positive culture of staff support and
development which underpins our drive for quality and competitiveness in all the
services we provide.
We are a leading organisation in the provision of support for people with learning
disabilities, older people (with specialist services in dementia) and mental health
services. Our income is derived from contracts with statutory services, selffunders or people with individual budgets.
This is an unusual and exciting new position which will set up and manage a
Domiciliary Care Branch based in Coleford in the Forest of Dean. Initially the
Branch will provide care and support services to tenants in an adjoining new
development of housing with care accommodation for older people and supported
living services for people with learning disabilities. Longer term the branch will
extend its services to other locations in the Forest of Dean and surrounding areas.
Included in this pack is a detailed job description and person specification. To
apply please email your CV with a covering letter to me at
stephen.lenton@heritagecare.co.uk.
You can find more information about Heritage Care and this exciting development
on our website www.heritagecare.co.uk. The closing date is Friday 3rd October
2014
If you have any queries regarding the position please contact me. In the meantime
thank you for your interest in Heritage Care and I very much look forward to your
application.
Yours sincerely
Stephen Lenton
Director of HR and Organisational Development
-2-
JOB DESCRIPTION
JOB TITLE:
Domiciliary
Care Team Care
Leader
Manager - Gloucestershire
ACCOUNTABLE TO:
Regional Manager
RESPONSIBLE FOR:
All staff employed or based at the service
GRADE:
AM22
LOCATION:
Based at 16 Bank Street, Coleford, Forest of Dean
DISCLOSURE LEVEL:
Enhanced with check against the barred list
JOB PURPOSE:

The post holder will be responsible for the planning and
delivery of care and support and for the selection,
management and development of staff working within
the Gloucestershire Domically Care Branch.

The service will be based initially around the tenants of
Dora Matthews house and Bank Close, Coleford

The post holder will be subject to registration as the
Branch Manager with the Care Quality Commission.
1
Support to Tenants:
1.1
Ensure tenants’ needs, rights, responsibilities and aspirations are met and
supported. This includes leisure and social activities according to their wishes.
Ensure tenants are supported in all aspects to retain social and domestic skills.
Ensure the requirements of individual care and support plans are met by the
service.
Ensure tenants receive support when they may be facing risk and ensure
appropriate risk assessments are in place alongside individual care plans.
Ensure the Branch is fully complaint at all times with CQC Essential Standards
Manage relationships and excellent communication arrangements with other
services, agencies, professionals, carers and advocates
Ensure empowerment and participation of staff and tenants with all aspects of
service planning and delivery.
Maintain quality and standards within the service in line with the Heritage Care
Quality strategy and Local Authority contract standards and ensure the service is
fully compliant with the requirements of all contract specifications.
Ensure the safety of tenants is maintained at all times and the service is compliant
with the Local Authority Safeguarding Procedures.
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
2
Managing Staff
2.1
Recruit and support staff in conjunction with the HR Department in line with the
Employment strategy agreed for the Branch
Deploy staff on a rota basis according to the needs of tenants.
Ensure compliance with health and safety policies and procedures.
Ensure all the requirements with regard to fire regulations are adhered to and that
there is a staff member designated as fire officer at all times.
2.2
2.3
2.4
-3-
2.5
2.10
2.11
Arrange for all members of the staff team to receive formal supervision in
accordance with Heritage Care policy.
Arrange team meetings on a monthly basis and participate in organisation wide
communication events.
Assess staff competence in the giving of care/ support and medication.
Identify training and development needs to form the service training plan in
according with the Charity’s training policy.
Work with the Learning and Development department to ensure the service
training and development plan is delivered, monitored, reviewed and evaluated.
This includes supporting the Charity’s QCF qualifications programme where
appropriate.
Deliver internal training as required by the Regional Manager.
Ensure all staff have an annual appraisal.
3
Managing Finances
3.1
3.2
Manage the branch budgets.
Ensure completion of all payroll documentation and associated information for
staff.
Support tenants with managing their own finances and benefits.
Comply with specific requirements of contracts, including keeping of records and
reporting of incidences as required.
Assist with the efficient filling of all void flats in Dora Mathews and Bank Close
following the agreed assessment procedures with the local authority and landlord.
Carry out housing management functions specific to the service in agreement with
the Landlord.
2.6
2.7
2.8
2.9
3.3
3.4
3.5
3.6
4
Record keeping
4.1
Ensure all records are kept and updated in accordance with the CQC Essential
Standards and operational policy.
Manage all record systems for staff and tenants within the principles of the Data
Protection Act and the Charity’s Information, Communication and Technology
strategy.
Ensure systems are in place to record and gather contract and performance
monitoring data and report internally and externally
4.2
4.3
5
Other duties
5.1
Act as the Heritage Care representative on the nominations panel for Dora
Matthews House and Bank Close.
Foster positive links and relationships with Rooftop Housing association and carry
our housing functions in accordance with the service level agreement.
In conjunction with the Regional Manager agree and implement growth plans for
the Branch to include services outside of Dora Matthews/ Bank Close.
Ensure own continued professional development.
Act as a good role model, embodying the values of Heritage Care and the
organisation’s management ethos and acting as a professional manager.
Promote the professional image of the Charity.
Ensure corporate policy and local procedures are applied within the service.
Contribute to corporate planning and policy development.
Act as a member of the regional management team
Participate in Managers On-Call systems as required
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
This job description is not exhaustive and the post holder may be required to carry out
other duties as from time to time may be deemed appropriate.
-4-
MAIN TERMS AND CONDITIONS
Post
Domiciliary Care Manager – Gloucestershire
Location:
16 Bank Street, Coleford, Forest of Dean
Salary Range £34,103 to £35,480 pa
Hours of
Work
38 per week and such additional hours on occasion as necessary for proper
performance of duties of the post.
Reports to:
Regional Manager – West Midlands
Probationary
Period:
6 Months
Annual Leave 29 Days Plus Bank Holidays
Sick pay
Occupational Sick Pay Scheme
Pensions
Scheme
There is a Heritage Care pension scheme which may be joined after three months
service, of which there are employer/employee contributions.
Notice Period Three Months
Employee
Benefits
Scheme
Heritage Care operate an employee benefits scheme, giving employees preferential
discounts on a large number of high street shops, as well as a variety of other services,
childcare vouchers and cycle to work scheme.
-5-
PERSON SPECIFICATION
Domiciliary Care Manager - Gloucestershire
ESSENTIAL
Qualifications

Experience
 At least 2 years’ experience of
caring for older people at a
senior level either in Domiciliary
or Residential Care
Level 3 QCF Diploma in Health
and Social care or equivalent.
 Supervising, training and
mentoring care and non-care
staff
DESIRABLE
 Level 5 Diploma in Leadership
for Health and Social Care or
equivalent (e.g. Registered
Managers’ Award)
 Managing non care functions
(e.g. catering )
 Developing user centred service
 Working with people in
transition (e.g. moving from
home or hospital)
 Working with people with a
Learning Disability
Knowledge
& Skills
 An understanding of the needs
of older people with a learning
difficulty or mental health needs
and how to support them to live
valued lives
 CQC Fundamental standards
and associated regulatory
framework
 Good communication skills
including verbal and written for
use within and external to the
service
 Ability to deliver local training
events for staff
 Understanding of “Supporting
People” policy and
administration
 Knowledge of welfare benefits
appropriate to older people
 Knowledge of specific illnesses
that affect older people
 Knowledge of trends in care for
older people
 Competent approach to budgets  Knowledge of supporting people
and petty cash procedures
with a dementia
 Good practise in adult
protection procedures
 Current Health and Safety
legislation applicable to social
care services
 Understanding of discrimination
experienced by minority groups
 Ability to identify and evaluate
training and development needs
 Ability to work within a team
environment and develop an
effective team
 IT skills using Microsoft Office
-6-
ESSENTIAL
tools
Circumstances
 Able to travel within defined
geographical area
(Gloucestershire)
 Able to work across all
necessary shifts, as required, to
ensure 24 hour staff cover, 365
days of the year
 Car driver with own transport
DESIRABLE