Venue Administrator – Information Pack
Contract Description
1. Job Title
Venue Administrator
2. Place of Work
Riverside Live, 1 Mowbray Street, Sheffield S3 8EN
3. Terms and Conditions
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The Post is at entry level but there is the opportunity to move rapidly up the pay scale for the
right candidate with salary starting at £14,000 - £16,500 p.a. depending on experience.
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Core hours: 37.5 hrs per week
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28 days holiday including statutory public holidays
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This post is a fixed term 12 months contract with extension to be reviewed in light of longer
term reorganisation of the company. The post is subject to a 3-6 month probationary period.
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The post holder will be responsible to the Creative Director
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The post is currently funded for only 1 year. The longer term position will be clarified midway
through the contract.
Purpose of the Post
To ensure the smooth operation of the office and operational systems; dealing with general enquires;
basic finances; bookings, hires and events programming and marketing. The administrator is the
central point of communications for the venue and its external relationships with clients and
partners.
The post has the potential to grow into a managerial position as the company aims to grow
significantly in the coming years.
Background:
The Riverside is a licensed venue owned by arts charity, Point Blank and runs as a social enterprise
model whereby profits go to supporting artists and creative projects.
Architect plans and early planning enquires have been made for a new art studio theatre on site and
it is expected that the Venue Administrator will help develop the arts and entertainment programme
in readiness for this new venture. Meanwhile Point Blank is establishing a South Yorkshire Performing
Arts Touring Scheme for small scale venues with low technical capacity with Riverside to serve as a
showcase for new small scale touring work.
Requirements of the Post
Working alongside the Creative Director and Venue Manager the Venue Administrator will
administer the office and day to day finances; deal with general enquires and correspondence;
ensure venue is up to date on its operational compliance and ensure events are effectively organized
and promoted providing an excellent administrative foundation.
Riverside Live is seeking a highly organised and efficient individual to work within a small dedicated
team. We are looking for someone who can balance people skills with a systematic and organised
approach to office environment and the management of activity. The post would suit someone who
would enjoy working in an informal office environment at the centre of a small and committed team.
The right candidate will be industrious, driven and self-motivated with a can-do attitude, a positive
approach to problem solving and the willingness and initiative to go the extra mile to achieve success.
This post would suit someone early career, exceptionally hard working and loyal who would like to
make a big impact in a growing arts/social enterprise environment. There are good prospects for the
role to grow into a management position.
General Responsibilities:
Main Duties and Responsibilities:
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To oversee the day to day running of the office including post, emails, telephone enquiries,
maintaining records and information systems, stationary and supplies.
To administrate company finances and complete relevant monthly reports and annual returns
To co-ordinate, programme and promote events at the venue
To oversee publicity, promotion and marketing of events producing and disseminating
content for websites, social media channels, newsletters and other resources.
To ensure maintenance and building issues are logged and appropriate actions are
implemented.
To help identify cost savings and efficiencies in suppliers such as utilities, equipment and
resources.
To ensure data relating to events such as attendance figures and customer satisfaction is
captured and monitored
To co-ordinate communications, organising and ensuring records are kept for internal and
external meetings, including management meetings and work plans.
To support the manager in maximizing revenue from hire and bookings of the venue
To assist with record keeping as relates to personnel; contracts, staff holidays; stock reports;
security; health and safety and other areas of the business
To help identify areas of training and development for yourself and the staff team.
Other:
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To provide the highest level of customer care and service at all times
To ensure that all visitors including artists & volunteers feel welcome in the building and
receive the highest level of support at all times
To facilitate partnerships and consultation with local artists, promoters, audiences and other
venues
To research, consult on and monitor content and best practices appropriate for the venue
tracking information on competitors and similar venues, promoters etc
To co-ordinate volunteer and relevant staffing support around events programme
To fulfil any other reasonable duties that arise to ensure that requirements of the venue are
met, both on a day to day basis and longer term.
Deadline for applications: Friday August 30th, 2013
venue admin pack aug 2013.doc
Person Specification
Personal Skills and Characteristics
1. Personal Qualities & Skills
Systematic, methodical and thorough
Excellent communication skills
Ability to prioritise across a constantly shifting
workload
Can-do attitude to new and challenging Issues
Self confident, self motivated, resilient
Able to work flexibly, independently & under
pressure
2. Key Experience / Knowledge
Administration experience
IT Skills
Basic finances, budgets and spreadsheets
Project Management experience
Live events organisation
Knowledge or Working in arts/social enterprise
sector
3. Special Skills and knowledge
Strong Literacy skills
Organisational and logistical skills
Office systems
Publicity Design/ Desk Top Publishing
Client Management Systems / Databases
Web content, social media, e-bulletins
Events programming and operation
Marketing and audience development
Supervision experience
4. Qualifications and Training
Education to degree level
Relevant Administration training
5. Personal Circumstances
Current driving licence and car available for
occasional business use
The ability to work flexible hours if required,
including evenings/ weekends
6. Physical Requirements
Good sickness/attendance record
7. Good recent work references
Post: Venue Administrator
Essential
Desirable
Method of
Assessment
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