GETTING STARTED WITH THE SBL ELECTRONIC DELIVERY SYSTEM
Dear student of the SBL,
Welcome to the SBL, we hope you will have a very enriching learning experience. The SBL
electronic delivery system, or eds online, is your access to a wealth of information and this is
our primary communication medium. This document was written to help you to get started
with the eds online.
What is the eds online?
The EDS online is a collaborative e-learning environment, that is used for communication
purposes by the SBL. Participants use this environment to obtain programme and course
material, submit assignments, etc. This system is available 24 hours, seven days per week.
The eds online will launch early in January 2006. You should receive the invitation email to
register on the eds during this period. The eds online registration process allows you access
to eds online, and is in addition to your formal application process.
To register on the EDS online, you need a computer that complies to the minimum
requirements, such as a working Internet connection, Internet Explorer, etc. On your internet
browser, go to http://www.sbleds.ac.za and click on the “New Registrations (Students)” link,
and follow the relevant steps as indicated on the website. You will require a student number
to complete the registration process. At the end of the registration process, an indication of
your username and password will be displayed. Please write the username and password
down. Please note that usernames and passwords are case sensitive.
Once you have registered, you should receive an eds online confirmation email, indicating
your username and password. Return back to the eds online site, and select “Access eds
online”, which will prompt you for your username and password. In the event that you do not
receive the registration confirmation email, try to access the eds online environment, since the
email might not have been delivered to you.
If you still cannot login, please contact the Eds support staff. (See contact numbers below)
If you require assistance at any stage (during registration or using the eds online),
please click on the green “Help” button, which is located on the top right hand corner
of the web page displayed in the Internet Explorer window. The Help facility is context
sensitive, in the sense that each page has its own help section, and it differs from page to
page. It is necessary that participants read the help sections to get familiarized with the
functions and general usage of the eds online.
The following table represents the most common problems encountered during the
registration process and the potential solutions:
Problem
I did not receive an email invitation to register
on the eds online
Solution
Contact your programme administrator to
confirm your email address. This email will
not be resent, since it covers the basic
registration process covered in this letter.
You will still be able to register, by following
the above indicated process regarding the
registration on the eds online.
My computer does not comply to the
minimum hardware requirements
I cannot see the eds online web site
You need to upgrade your computer
Ensure that you are accessing
www.sbleds.ac.za. Some companies do not
allow their employees to access the eds web
site during office hours. Furthermore your
I am prompted for a username and
password, when trying to access the web site
(http://www.sbleds.ac.za)
I do not have my student number to be able
to register
I have registered but did not receive my
confirmation after 6 hours
I did receive my username and password, but
it does not work
My username and password works fine, but
what am I supposed to do now?
Can I register over the weekend and from
any computer?
I keep on getting prompted to change my
resolution, web browser and been prompted
to accept a certificate?
I only see some sections of the web pages
on the screen.
I am not sure or do not have a “Java
Runtime” environment
I do not have a navigator on the left hand
side of the screen
Internet connection might be down. It also
might be that the page seems slow. You may
also need to require permission from your IT
department or ISP.
Your organization has a firewall that requires
authentication. Refer this problem to the IT
Department within your organisation.
Contact the relevant programme
administrator at the SBL
The confirmation email was most likely
blocked, or the email address that you
indicated was incorrect. If you have written
down the username and password, during
the registration process, first try to access the
eds online, before calling the eds online
Support Desk.
Make sure that you are typing the username
and password exactly as indicated. The
username and password are case sensitive.
If this still does not work, use the functions on
the web site to obtain your authentication
information. You may also call the eds online
Support Desk for assistance.
Click on the “Help” link, on the top right hand
side of the Internet Explorer Window, to
familiarize yourself with the web site.
Yes, the registration process is automated,
and you will be able to register at any time, or
any day. You may register from one
computer, and use any other computer to
access the eds online.
It is highly recommended that you do change
your screen resolution and web browser, as
indicated. You must accept the IBM
certification, by clicking on “Yes” to be able to
utilize the full functionality of this system.
You must “Maximize” your Internet Explorer
screen
In any case, use the links after authentication
that relates to the “Non Java” system. The
same information is displayed, but only
differently.
You are trying to access the programme
information in the Java enable environment,
while you do not have a Java runtime
environment installed. Use the “Non Java”
links.
SBL CONTACT NUMBERS
NATURE OF
QUERY
General SBL
queries
PERSON
TELEPHONE
EMAIL
SBL Switch board
+27 11 652 000
Sbl@unisa.ac.za
Programme
Administrators
General
Administrative
queries or
problems of an
administrative
nature (Group
Formation,
registration,
changing of
contact details, ,
etc)
APM
APMP
DPLR
EDP
FMP
MBA
MBL1
MBL2
MBL3
MDP
PMP
PPM
DBL
+27 11 652 0330
+27 11 652 0361
+27 11 652 0316
+27 11 652 0206
+27 11 652 0211
+27 11 652 0218
+27 11 652 0239
+27 11 652 0202
+27 11 652 0352
+27 11 652 0211
+27 11 652 0361
+27 11 652 0330
+27 11 652 0210
Mogokme@unisa.ac.za
Holzhmjb@unisa.ac.za
Mahloe@unisa.ac.za
Booysrf@unisa.ac.za
Steynpj@unisa.ac.za
Henniml@unisa.ac.za
Wepenac@unisa.ac.za
Snymaml@unisa.ac.za
Broodje@unisa.ac.za
Steynpj@unisa.ac.za
Holzhmjb@unisa.ac.za
Mogokme@unisa.ac.za
Smithld@unisa.ac.za
Academic
Administration
queries (Credits,
Programme
acceptance, etc)
Academic subject
content queries
Academic Director
+27 11 652 0324
Rallpj@unisa.ac.za
Relevant lecturer
This information is
available on the eds
online, under the heading
“SBL Staff”
Finance Clerk
+27 11 652 0313
Passasj@unisa.ac.za
Unisa Library
+27 12 429 4164
Bib-pin@unisa.ac.za
SBL Reference and
Information Center
+27 11 652 0341
+27 11 652 0342
sblref@unisa.ac.za
Eds support staff
+27 11 652 0288
+27 11 652 0350
+27 11 6520368
Edssupport@sbleds.ac.za
AGMarrian@sbleds.ac.za
Financial queries
(Payments,
invoices, etc)
Unisa Library
access PIN
(please provide
your student
number)
Library Access
Queries (Broken
links, library
access
passwords,
access to articles,
etc)
Eds online
queries
(technical,
connectivity,
usernames and
password, etc)