District Nurses
The District Nurses attached to the practice are based at
Green Wrythe Lane Clinic Carshalton SM5 1JF. They
provide nursing treatment and advice to the
housebound and patients recently discharged from
Hospital.
Contact Number 0208 544 2020.
Health Visitors
The Health visiting team are also based at Green
Wrythe Lane Clinic. They provide information, advice
and support to families with small children. Their role
is also to provide routine developmental screening.
Contact details as above.
Baby Clinic
Health Visitor led Child Health Clinical based at Green
Wrythe Lane Clinic Wednesdays 9:30 - 3 available for
weighing and general advice.
Community Midwives
Based at Green Wrythe Lane Clinic Thursday
afternoons 1:30 – 3pm by appointment 0208 296 2990.
Useful Telephone Numbers
St Helier Hospital
St Georges Hospital
Green Wrythe Lane Clinic
Anna Pharmacy
Boots Pharmacy - Circle
MPS
Primary Care Support Services
NHS Sutton & Merton
020 8296 2000
020 8672 1255
020 8544 2020
020 8640 0404
020 8648 2726
020 8644 8142
020 8335 1400
020 8251 1111
ZERO TOLERANCE
The practice supports the Government’s NHS Zero
Tolerance Zone Campaign.
191 Bishopsford Road Morden Surrey SM4 6BH
Tel: 0208 648 3187 Fax: 0208 640 3157
www.bishopsfordroadmedicalcentre.nhs.uk
Violence and abuse is a growing concern. GP’s and
their staff have the right to care for others without
fear of being attacked or abused.
Violent patients will be reported to the police and
removed from the GP’s list.
We ask that you treat your GP and practice staff
properly without violence or abuse.
Patient Records
We keep patient details on our computer system
subject to the provision of the Data Protection Act.
Sharing of Information
Please ask to see a copy of the NHS Your health
information, confidentiality and the NHS Care Records
Service leaflet
Complaints
The practice deals with any complaints in
confidence following the NHS Sutton & Merton
Guidelines. Please ask to speak to the Practice
Manager, or if you prefer please write in with your
comments or complaints
Patient’s Rights and Responsibilities
Please ask to see a copy of the NHS Constitution
Handbook, this outlines the roles we all have to play in
protecting and developing the NHS and will help you to
understand your rights and responsibilities.
We are committed to providing the highest standard of
family care for all our patients.
Dr Satish Durgam (M) MBBS, MRCGP, DFSRH
PG Cert Med Ed, PG Diploma - Diabetes
Dr Pragya Gupta (F) MBBS, MRCGP, MRCPCH,
DRCOG
Dr Rubarany Sukumar (F) MBBS, MRCGP,
DFSRH, DGO
Practice Nursing Team
Suan Cheung RGN RNB ENB 346, Asthma Diploma
Diabetes Diploma
Sue Bagwell
Health Care Assistant
Practice Manager
AMSPAR Diploma
Gillian McCarry
PDHPM Certificate
Administration Team
Clerical Officer
Cheryl Henden
Secretary
Caroline Hall
Senior Receptionist
Receptionists
Sheree Gilbert
Sally Jones
Dawn Clark
Carole Miller
Connie Deacon Dawn Retter
Consultation Times
Consultation Times (inclusive of telephone advice)
Monday – Friday 8.30am – 1pm 2pm – 6.30pm
Alternate Tuesday/Wednesday 6.30 – 8.30pm
Urgent Medical Problems
Please ring soon after 8.30am – you can always be seen
at the end of the morning surgery if you feel that your
problem cannot wait. You will be seen by whichever
doctor is available and fitted in at the end of the
morning surgery.
Such consultations will, by
necessity, be brief to avoid long delays for other urgent
cases.
Surgery Opening Hours
8am – 6.30pm – Monday – Friday
8am – 8.30pm Alternate Tuesdays/Wednesdays
The Surgery is not open Saturdays Sundays or Bank
Holidays.
Disabled Facilities
We have both access and toilet facilities for the
disabled
HOW TO SEE THE DOCTOR
Routine appointment – please telephone the surgery on
0208 648 3187 all consultations are by appointment
and may be made by calling in at the surgery or by
phone. Please book well in advance for routine
appointments.
If you are unable to keep your
appointment, please cancel it as appointments are in
great demand, and someone else can use it. IF YOU
CANT KEEP IT CANCEL IT.
Telephone Consultations
If you require advice from a clinician regarding a
medical query, please contact reception. The duty
Doctor will call you back. Please give as much detail as
possible and ensure we have the correct contact details,
your name and a brief message will be documented for
reference.
OUT OF HOURS SERVICE
For emergency treatment or advice when the surgery is
closed please telephone:
111
Home Visits
Please, if possible, attend the surgery as we have
better facilities for examination and treatment and
you would be seen earlier. REQUESTS FOR
HOME VISITS SHOULD BE MADE BEFORE
10.00 AM. Please give a clear description of the
problem. This will help the Doctor to decide how
soon to visit. If the patient has a temperature or a
rash, coming to the surgery will do no harm to
others. Please inform the receptionist on arrival.
For emergency visits after dark, please ensure your
house displays a light and an easily seen name of
number.
Test Results
Please telephone the surgery between 2-3pm &
allow at least one full week for results to arrive
from the Hospital. To ensure confidentiality,
results can only be given to the person concerned,
or the guardian in the case of a minor.
Repeat Prescriptions
If your doctor agrees you can obtain prescriptions
for long-term medication. These can be obtained
by written requests or by computer printout.
Repeat prescriptions will not be issued for
tranquillisers, sleeping tablets and hormone tablets.
PLEASE GIVE AT LEAST TWO FULL
WORKING DAYS NOTICE.
Please remember to allow for bank holidays. You
may post the request with a self addressed
envelope but please allow extra time. We regret
that, to avoid error, we cannot accept any
requests over the phone.
It is the responsibility of the patient to order
repeat medication in a timely manner.
Services
The practice offers a full range of general health
services including, antenatal, postnatal, diabetic
reviews, asthma reviews, cytology, immunisations,
wound dressings plus many more please ring
reception with your enquiries or to book an
appointment. We also offer the following: by
appointment.
Stop Smoking clinic
Thursday afternoons 3-6 walk in clinic no
appointment necessary.
Travel
Advice if you are going abroad. Please complete a
questionnaire (available from reception) eight
weeks before departure. This will allow the
Doctor to recommend the appropriate vaccination.
Weight Management
By appointment with the Practice Nurse