A MANAGER’S DILEMMA
36.
According to the company profile in “A Manager’s Dilemma,” the idea of Gazoo.com
originated from ______________.
a. General Electric.
b. Motorola.
c. Microsoft.
d. Yahoo!
e. Toyota
HISTORICAL BACKGROUND OF MANAGEMENT
37.
Adam Smith's, "The Wealth of Nations," put forth that the primary economic advantage
by societies would be gained from which of the following concepts?
a. management planning and control
b. on-the-job training
c. union representation
d. fair employment legislation
e. division of labor
38.
Which of the following is not a reason Smith claimed enhanced productivity from
division of labor?
a. increasing worker skill and dexterity
b. saving time lost in changing tasks
c. creating labor-saving inventions
d. strict management control over worker time and motion
e. creating labor-saving machinery
39.
Which of the following statements is true regarding the Industrial Revolution?
a. It began in the 19th Century.
b. It was started in Great Britain.
c. It had a major impact on the outcome of the Civil War.
d. It was focused on increasing agrarian concepts.
e. It was an early form of "downsizing."
40.
Which of the following is not one of the four management approaches that grew out of
the first half of this century?
a. scientific management
b. general administrative
c. organizational behavior
d. systems approach
e. quantitative
SCIENTIFIC MANAGEMENT
41.
"Principles of Scientific Management" was written by which author?
a. Fayol
b. Mintzberg
c. Taylor
d. Drucker
e. Carnegie
42.
Which of the following phrases is most associated with scientific management?
a. management relations
b. one best way
c. supply and demand
d. quality control
e. machinery over humans
43.
The primary issue that aroused Taylor to create a more scientific approach to
management was
a. worker efficiency.
b. worker effectiveness.
c. worker absenteeism and turnover.
d. workplace safety.
e. worker/management relations.
44.
According to the text, probably the best-known example of Taylor’s scientific
management was the ______________ experiment.
a. horse shoe
b. pig iron
c. blue collar
d. fish tank
45.
Which of the following is NOT one of Taylor’s four principles of management?
a. Develop a science for each element of an individual’s work, which will replace the
old rule-of-thumb method.
b. Scientifically select and then train, teach, and develop the worker.
c. Heartily cooperate with the workers so as to ensure that all work is done in
accordance with the principles developed.
d. Provide managers will less work than other employees so the managers can
plan accordingly.
46.
Based on his scientific management principles, Taylor suggested which of the
following pay principles?
a. monthly salary
b. monthly salary with bonus
c. seniority pay
d. Scanlon plans
e. incentive pay
47.
Which of the following individuals became knows as the “father” of scientific
management?
a. Michael Porter
b. Frederick Taylor.
c. Frank Gilbreth
d. Geert Hofstede
48.
Frank Gilbreth is associated with which management approach?
a. General Administrative
b. Human Resource
c. Quantitative
d. Systems
e. Scientific
49.
Frank Gilbreth's best-known contribution to scientific management concerned which of
the following issues?
a. reducing the number of motions
b. pay systems
c. selecting the best worker
d. inventory control
e. management's role
50.
According to the text, Frank Gilbreth is probably best known for his experiments in
______________.
a. software development.
b. bricklaying.
c. computer chips.
d. artistic design.
51.
______________ was among the first researchers to use motion pictures to study handand-body motions.
a. Michael Porter
b. Frederick Taylor
c. Geert Hofstede
d. Frank Gilbreth
52.
A "therblig" concerns what scientific management workplace issue?
a. optimum temperature for workplace efficiency
b. basic hand motions
c. optimum speed for basic motions
d. weight/movement ratios
e. hand/eye speed
53.
Which of the following is a fundamental contribution of scientific management?
a. It could raise a country's standard of living.
b. It provided for management control, a basic management function.
c. It provided the basis for the coming rise of unionization.
d. It led to lower overall wages, thereby increasing organizational profitability.
e. It opened the door for women in the workplace.
GENERAL ADMINISTRATIVE THEORISTS
54.
General administrative theory focuses on
a. the entire organization.
b. managers and administrators.
c. the measurement of organizational design relationships.
d. primarily the accounting function.
e. administrative issues affecting non-managerial employees.
55.
Henri Fayol would be classified under which of the following management
approaches?
a. General Administrative
b. Scientific Management
c. Quantitative
d. Human Resource
e. Systems
56.
One could say that Fayol was interested in studying ___________ management issues,
whereas Taylor was interested in studying ________ management issues.
a. micro, macro
b. macro, micro
c. both were micro
d. both were macro
e. neither was micro
57.
Which of the following is not one of Fayol's principles of management?
a. division of work
b. unity of command
c. discipline
d. order
e. equality
58.
The fourteen principles of management are associated with whom?
a. Weber
b. Drucker
c. Taylor
d. Gilbreth
e. Fayol
59.
An organization that has division of labor, clearly defined hierarchy, detailed rules, and
impersonal relationships would be described as what organizational type?
a. monopoly
b. autocracy
c. democracy
d. bureaucracy
e. cooperative
60.
Weber's bureaucracy is a lot like which other management approach?
a. Scientific Management
b. Systems
c. Autocracy
d. Human Resource
e. Quantitative
61.
Weber's bureaucratic organizational design may be difficult to implement in current
organizations because
a. it is too flexible.
b. today's organizations have little, if any, division of labor.
c. the power of employees has increased.
d. it takes away from employee creativity.
e. inevitably, it leads to lower profitability.
62.
According to Weber’s ideal bureaucracy, jobs broken down into simple, routine, and
well-defined tasks are characteristics of which feature?
a. Division of labor
b. impersonality
c. career orientation
d. authority hierarchy
63.
According to Weber’s ideal bureaucracy, ______________ is when people are selected
for jobs based on technical qualifications.
a. career orientation
b. authority hierarchy
c. impersonality
d. formal selection
QUANTITATIVE APPROACH TO MANAGEMENT
64.
Which of the following approaches to management has also been labeled operations
research or management science?
a. The qualitative approach
b. The quantitative approach
c. The experimental approach
d. The theoretical approach
65.
_______________ is a technique that managers use to improve resource allocation
decisions.
a. Linear programming
b. Work scheduling
c. Economic order quantity modeling
d. Regression analysis
66.
Work scheduling can be more efficient as a result of which of the following?
a. Linear programming
b. Work scheduling
c. Economic order quantity modeling
d. Regression analysis
67.
Decisions on determining a company’s optimum inventory levels have been
significantly influenced by ______________.
a. linear programming
b. work scheduling
c. economic order quantity modeling
d. regression analysis
68.
Which of the following would not be associated with the quantitative approach to
management?
a. information models
b. critical-path scheduling
c. systematic motivation of individuals
d. linear programming
e. statistics
TOWARD UNDERSTANDING ORGANIZATIONAL BEHAVIOR
69.
Concern for employee motivation is most closely associated with which management
approach?
a. Bureaucracy
b. Organizational Behavior
c. Scientific Management
d. Systems
e. General Administrative
70.
According to the text, which of the following early advocates of organizational
behavior was concerned about deplorable working conditions?
a. Robert Owens
b. Hugo Munsterberg
c. Mary Parker Follett
d. Chester Barnard
e. Frederick Taylor
71.
Which of the following early advocates of organizational behavior created the field of
industrial psychology, the scientific study of people at work?
a.
b.
c.
d.
e.
Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard
Frederick Taylor
72.
According to the text, ______________ was one of the first to recognize that
organizations could be viewed from the perspective of individual and group behavior.
a. Robert Owens
b. Hugo Munsterberg
c. Mary Parker Follett
d. Chester Barnard
e. Frederick Taylor
73.
Which of the following early advocates of organizational behavior was the first to
argue that organizations were open systems?
a. Robert Owens
b. Hugo Munsterberg
c. Mary Parker Follett
d. Chester Barnard
e. Frederick Taylor
74.
Which of the following four theorists are associated with the early organizational
behavior approach?
a. Owen, Munsterberg, Taylor, Fayol
b. Munsterberg, Taylor, Fayol, and Follet
c. Taylor, Fayol, Weber, and Barnard
d. Follet, Barnard, Munsterberg, and Weber
e. Barnard, Follet, Munsterberg, and Owen
75.
Robert Owen is best remembered for ________________ in contrast to Hugo
Munsterberg's interest in _______________.
a. workplace social reform, efficiency
b. job design, employee training
c. employee training, motivation
d. reducing employee workplace suffering, workplace social reform
e. psychological testing, job design
76.
Which of the following is a major contribution of Hugo Munsterberg?
a. He was a social reformer.
b. He created the field of industrial psychology.
c. He was interested in individual and group behavior.
d. He viewed organizations as social systems, requiring human cooperation.
e. He created the four functions of management.
77.
Munsterberg's work in industrial psychology is easily connected with what other
management approach?
a. General Administrative
b. Classical Management
c. Systems
d. Scientific Management
e. Quantitative
78.
Contemporary management practices that emphasize workgroups as a means to
increasing productivity can be traced to which of the following authors?
a.
b.
c.
d.
e.
Owen
Follett
Barnard
Munsterberg
Fayol
79.
Which of the following is true concerning the management beliefs of Barnard?
a. Employee ability and motivation remain fixed within a single employee, but vary
across different employees.
b. To improve productivity, management should concentrate on selecting the best
employee rather than motivating current employees.
c. Productivity is best achieved by insulating the organization from external
constituencies.
d. Organizations are social systems that required human cooperation.
e. Maintaining organizational equilibrium leads to stagnation.
80.
Without question, the most important contribution to the developing field of
organizational behavior came out of the _______________.
a. Taylor Studies.
b. Porter Studies.
c. Parker Studies.
d. Hawthorne Studies.
81.
The Hawthorne studies were initially devised to study
a. productivity levels of groups versus individuals.
b. the effect of noise on employee productivity.
c. the effect of illumination levels on employee productivity.
d. the effect of cooperative versus competitive organizational environments on
productivity.
e. individuals differences, e.g., gender, age, tenure, etc., on employee productivity.
82.
What scientist is most closely associated with the Hawthorne Studies?
a. Adams
b. Mayo
c. Lawler
d. Barnard
e. Follett
83.
One outcome of the Hawthorne studies could be described by which of the following
statements?
a. Social norms are the key determinants of individual work behavior.
b. Money is more important than the group on individual productivity.
c. Behavior and employee sentiments are inversely related.
d. Security is relatively unimportant.
e. While groups are an important determinant of worker productivity, the individual
him/herself is most important.
CURRENT TRENDS AND ISSUES IN MANAGEMENT
84.
According to the text, the fastest growth in the U.S. workforce will be among
______________.
a. African workers.
b. Asian workers.
c. Turkish workers.
d. German workers.
e. Australian workers.
85.
______________ is the process whereby an individual or a group of individuals uses
organized efforts and means to pursue opportunities to create value and grow by
fulfilling wants and needs through innovation and uniqueness, no matter what resources
are currently controlled.
a. Management
b. Administration
c. Bureaucracy
d. Entrepreneurship
86.
Which of the following is NOT one of the three important themes that stick out of the
definition of entrepreneurship?
a. The pursuit of opportunities
b. The theme of innovation
c. The potential of failure
d. The theme of growth
87.
______________ is a comprehensive term describing the way an organization does its
work by using electronic (Internet-based) linkages with its key constituencies in order
to efficiently and effectively achieve its goals.
a. Electronic commerce
b. Electronic business
c. Virtual business
d. Technologically impaired
88.
According to the text, ______________ is any form of business exchange or transaction
in which the parties interact electronically
a. electronic commerce
b. multidimensional commerce
c. radio frequency commerce
d. linking commerce
89.
Which of the following is NOT mentioned in the text as a type of e-commerce
transaction?
a. business-to-business
b. business-to-consumer
c. consumer-to-consumer
d. government-to-business
e. government-to-government
90.
All of the following are mentioned in the text as categories of e-business involvement
EXCEPT:
a. e-business enhanced
b. e-business enabled
c. total e-business
d. theoretical e-business
91.
A traditional organization that sets up e-business capabilities, usually e-commerce,
while maintaining its traditional structure is called a(n) ______________.
a. e-business enhanced organization
b. e-business enabled organization
c. total e-business organization
d. theoretical e-business organization
92.
According to the text, which of the following is NOT an example of an e-business
enhanced organization?
a. Merrill Lynch
b. Office Depot
c. Starbucks
d. Whirlpool
e. Levi Strauss
93.
In which of the following categories of e-business involvement does an organization
use the Internet to perform its traditional business functions better, but not to sell
anything?
a. e-business enhanced organization
b. e-business enabled organization
c. total e-business organization
d. theoretical e-business organization
94.
According to the text, Levi Strauss & Co. is categories as which of the following ebusiness involvements?
a. e-business enhanced
b. e-business enabled
c. total e-business
d. theoretical e-business
95.
An internal organizational communication system that uses Internet technology and is
accessible only by organizational employees, to communicate with its global workforce
is called a(n) ______________.
a. extranet.
b. local area network.
c. intranet.
d. hypernet
96.
An organization whose whole existence is made possible by and revolves around the
Internet is categorized as which of the following e-business involvements?
a. e-business enhanced
b. e-business enabled
c. total e-business
d. theoretical e-business
97.
In a survey about what makes an organization valuable, ______________ was placed at
the top of the list.
a. organizational structure
b. innovation
c. organizational systems
d. technology
98.
According to a recent study, all of the following are mentioned as among the most
innovative companies EXCEPT:
a. Intel.
b. Procter & Gamble
c. America Online
d. Boeing
99.
______________ is the generic terms used to describe the quality revolution that swept
through both the business and public sectors during the 1980s and 1990s.
a. Ethno quality management
b. Total quality management
c. Hyper quality management
d. Partial quality management
100. According to the text, ______________ is a philosophy of management driven by
continual improvement and responding to customer needs and expectations.
a. ethno quality management
b. total quality management
c. hyper quality management
d. partial quality management
101. All of the following are characteristics of total quality management EXCEPT:
a. intense focus on the competition.
b. concern for continual improvement
c. improvement in the quality of everything the organization does.
d. accurate measurement.
e. empowerment of employees.
102. A ______________ organization is one that has developed the capacity to continuously
learn, adapt, and change.
a. virtual
b. learning
c. traditional
d. bureaucratic
103. ______________ involves cultivating a learning culture where organizational members
systematically gather knowledge and share it with others in the organization so as to
achieve better performance.
a. Systems management
b. Software management
c. Technical management
d. Knowledge management
104. All of the following are characteristics of a learning organization EXCEPT:
a. “if it was invented or reinvented here, reject it.”
b. “if you aren’t changing, it won’t be working for long.”
c. “ability to learn; knowledge and expertise.”
d. “control others.”
105. According to the text, ______________ is the recognition of an inner life that nourishes
and is nourished by meaningful work that takes place in the context of community.
a. workplace religion
b. workplace dynamics
c. workplace separation
d. workplace spirituality