The NACSCORP Bargain Book Program: Ordering Guide This guide provides you with information on ordering top-quality bargain books from NACSCORP, primarily through the web site www.nacscorp.com/bargainbooks. You may also order by faxing in the forms for our Recommended Assortments and/or Custom Assortments at the end of this packet, or by phone or e-mail, as detailed in the “Order Placement Methods” section on page 3. To Find Out More To learn more, contact your NACSCORP Account Manager, watch our biweekly e-newsletter Ear to the Ground, read our Program Guide, or visit our Bargain Book Program web site at www.nacscorp.com/bargainbooks. CONTENTS OUR BARGAIN BOOK SELECTION Available Categories—page 2 Available Inventory—page 2 ORDERING TERMS Order Terms and Policies—page 2 Reorders, Backorders, and Bin & Hold Orders—page 2 Non-Duplication of Titles From Assortment to Assortment—page 3 PLACING YOUR ORDER WITH NACSCORP Order Placement Methods—page 3 Bargain Book Order Options (By Assortment & Title)—page 3 Display of Bargain Books on the NACSCORP Web Site—page 4 Bargain Book Suggested Retail Prices (BBSRPs), Your Cost, and Discount Tiers—page 4 Minimum Order Requirement—page 4 Bargain Book Order Consolidation—page 4 DISPLAY & MERCHANDISING Stickering Services for Assortments—page 5 Available Merchandising Tools—page 5 Achieving Greater Sell-Through of Bargain Books—page 5 SHIPPING & FREIGHT Ordering & Shipping Notifications—page 6 Free Freight Not Available for Bargain Book Orders—page 6 Warehouse of Origin—page 6 Shipping Lead Times—page 6 Boxes and Packages—page 6 Packing Slips—page 6 Invoices—page 7 CUSTOMER TOOLS & RESOURCES Order and Shipment Tracking—page 7 Keeping Track of Your Bargain Book Business—page 7 If You Need Help—page 7 Page 1 of 7 OUR BARGAIN BOOK SELECTION Available Categories We offer 30 categories of bargain books in a wide range of price points. From time to time you’ll be able to find bestsellers—from top-flight names like Danielle Steel and Dean Koontz—that have been remaindered by publishers from Penguin to Random House, or other books by well-known, best selling authors. Plus, we also offer exclusive titles from top publishers such as Abrams, Disney, Hachette, Scholastic, Simon & Schuster Juvenile, and more. African American Art/Photo/Architecture Biography Business Christian Cooking & Wine Craft & Hobby Easter Entertainment Father’s Day Fiction Gift & Humor Graduation Halloween Health & Wellness (incl. parenting) History & Social Issues Holiday Home & Garden Judaica Juvenile Juvenile: Young Adult Mother’s Day Reference Science & Nature Sports Travel Valentine’s Day Available Inventory At any given time, our constantly changing inventory may consist of more than 11,000 titles. ORDERING TERMS Order Terms & Policies Bargain books are sold as non-returnable and non-cancelable once finalized for immediate shipment. All bargain book orders must meet a minimum of $250 at cost. Bargain books cannot be combined with orders for other products available through NACSCORP. For a complete listing of all NACSCORP policies for bargain books, please go to www.nacscorp.com/bargainbooks/BBPolicies.aspx. Reorders, Backorders, and Bin & Hold Orders Backordering, reordering, and Bin & Holding are concepts generally incompatible with the volatile nature of bargain books. The supply of bargain books is highly dynamic, with the result that it’s largely a “here today, gone tomorrow” product category. As a result: 1) Bargain books can’t be reordered if the stock goes under zero. Our stock will change from day to day, titles that sell out will not be displayed on our web site, and we won’t know if any title currently available will be back in stock at any time in the future. Therefore, recurring titles are rare and impossible to predict, two characteristics that make reordering very impractical for bargain books. If there’s a title that’s sold well for you, you can keep checking if it ever comes back in stock, but there are no guarantees. 2) Bargain books can’t be backordered. We will show on our web site only those books that are currently in stock. If you find a title you want, you must either order it or run the risk of it being taken by someone else. Page 2 of 7 3) Bargain books can’t be ordered as a Bin & Hold. Bin & Hold is a free stock reservation service offered by NACSCORP that lets you use our warehouse to store your orders of regular books and/or technology products until you want them shipped. Given our in-flux, constantly changing inventory of bargain books, such a service is difficult to support. However, you can set up a schedule of future ships of assortments that will serve many of the same functions. Non-Duplication of Titles From Assortment to Assortment For the same reasons given in the previous section, as a rule, all the bargain book titles you receive from NACSCORP will most likely be different from assortment to assortment. PLACING YOUR ORDER WITH NACSCORP Bargain Book Order Placement Methods Online ordering capabilities are in place at the Bargain Books section of our web site at www.nacscorp.com/bargainbooks, where you can use a cart system quite similar to the process you go through now on our regular site to order assortments or by title. Or, you can fax us a sign-up sheet to order assortments—please use the Recommended Assortment sign-up sheet and/or Custom Assortment sign-up sheet (these assortments are explained in the next section). We’ll also take bargain book orders by phone or e-mail, but these must be clearly marked as bargain book orders and kept separate from orders of “regular” NACSCORP books, technology products, and software licenses. Bargain Book Order Options (By Assortment & Title) We’ve developed a menu of three distinct ordering methods that we hope will appeal and cater to stores and buyers of all bargain book experience levels: 1) Recommended Assortments are for those who want a nearly effortless way to quickly order an assortment; you merely tell us what size/kind of assortment you want, and we do the rest. A maximum title depth of 3-4 titles will ensure a diverse variety of books, and each assortment will be different from the last. a. Key Assortments give you the ultimate in hassle-free ordering: simply tell us what size assortment you’d like (S/M/L), and we’ll send a broad selection of titles from the campus-favorite categories of Fiction, Nonfiction, and Juvenile in 2-3 price points. Choose a one-time shipment, &/or set up future shipments to arrive in any combination of November/February/May/August. b. Special Event Assortments are focused on specific bookselling events, just like our Thematic Feature Assortments for trade books. Order any or all of eight events spread throughout the year: Holidays, African American History Month, Valentine’s Day, Spring/ Inspirational, Graduation, and Halloween. 2) With Custom Assortments, you tell us how you want your assortment customized to your store or campus needs. We still pick your titles, but you select the categories, price points, maximum title depth, and either the total cost or total quantity per category & price point combination. Choose a one-time shipment, and/or set up future shipments throughout the year. 3) Coming soon! For those with much experience with bargain books or who prefer to choose all their own titles instead of ordering assortments, Order by Title affords the maximum freedom of selection. Our online Order by Title page will be the best way to see, search, and order from our full database of bargain books. Page 3 of 7 You’ll be able to enter search criteria including title, author, publisher, ISBN or Kudzu BB Item #, keyword, category, or a BBSRP range. Any and all in-stock titles fitting your search will be displayed and will be orderable. An onscreen “minimum counter” will tell you when you’ve reached the $200 at cost minimum. As you order individual titles, your cart will be updated with a real-time quantity verification. Quantities will again be verified upon check-out, but please keep in mind that bargain book supply is extremely volatile—the longer you wait to check out, the more you risk having your titles sold out while you wait. Reorders and backorders are not possible, so the best chance to secure the titles and quantities you want is to check out and finalize your order as soon as possible. Display of Bargain Books on www.nacscorp.com/bargainbooks All in-stock titles will be searchable/displayable/orderable from an Order by Title page. (Out-of-stock titles will not be displayed because there is no guarantee they’ll ever be back in stock, and backorders are not possible.) The online database will be replenished with fresh quantities and titles daily. You’ll see a display similar to what is now shown on regular NACSCORP book searches: a jacket image along with the book’s title, author, publisher, ISBN, type of binding, category, quantity available, status as a new title, Bargain Book Suggested Retail Price, original SRP, and your cost at the base 50% discount. Bargain Book Suggested Retail Prices (BBSRPs), Your Cost, and Discount Tiers The Bargain Book Suggested Retail Price is a rough estimate, made by NACSCORP and its partners, of the appropriate retail price. You are not bound to follow it; you may choose to sell each bargain book at any price you see fit. Your cost for each bargain book purchased through NACSCORP is at a base 50% off the BBSRP. A tiered pricing structure will allow you to attain higher discount levels based on order volume. You’ll receive a 52% discount off the Bargain Book Suggested Retail Price for each bargain book in your order when you reach $750 at cost, and 54% when you pass $1,500 at cost. Minimum Order Requirement The minimum requirement for any bargain book order—through any combination of Titles and Assortments ordered for immediate shipment, and for each future scheduled assortment shipment—is $200 at cost. Online, a running “minimum counter” will tell you when you've reached the minimum and can check out. Bargain Book Order Consolidation You may combine individual bargain book title(s) with a bargain book assortment to make the $200 requirement, as long as the assortment order in question is for immediate shipment (i.e. excluding any future scheduled assortment shipments). Bargain book orders cannot be combined with orders of non-bargain books, technology products, or any other products available through NACSCORP. Bargain book orders will be fulfilled by our bargain book partners, not NACSCORP. Due to that reason and other factors such as the preclusion of free freight, we ask you to finish your order on either the regular NACSCORP site or the Bargain Books section of our site before switching to the other to place a separate order. Page 4 of 7 DISPLAY & MERCHANDISING Stickering Services for Assortments Any Key, Custom, or Special Event Assortments you order will have the books prestickered at no additional charge. Stickers will be applied to cover the original UPC/ISBN with a bargain book scannable barcode showing the BBSRP and month/year of shipment. This date stamp will allow you to differentiate between old and new titles/assortments as they come in, and assist you in marking down remaining stock that does not sell through. You will eventually have the option to choose stickering or not for assortments and titles. Available Merchandising Tools You can order large or small wire display racks for $199.00/$150.00 each. The large rack is 57" H x 48" W x 18" D and holds around 275-325 books; the small rack is 60" H x 24" W x 24" D and holds around 175-250 books. To promote your display of bargain books, we also have an 8.5" H x 11 W" clear acrylic sign holder that will fit both racks, available for $15.00 each, along with professionally designed color signs, available by free download, to fill sign holders. Signage selection includes signs for Special Event Assortments, popular categories and price points, and general bargain/discount messages. For even more help in your advertising efforts, the Merchandising section of our Bargain Books web site gives you access to sample e-mail messages that you can use to let customers about your bargain books. Achieving Greater Sell-Through of Bargain Books Bargain books that hang around on your table too long get stale and start eating away at your bargain section's profitability. Units that aren't selling through must be priced to move by following a structured markdown schedule based on the length of time titles have remained on the floor. Our suggested 4-phase cycle starts with a 45-day period (from first receipt/display of the books) selling at the full BBSRP. Our suggested cycle predicts profit margins of around 25-40%,* provided you reach sellthrough targets for each period of 65-75% during Phase I, 50% during Phase II, and 30% during Phase III. In Phase IV, you should liquidate any stock left after 90 days by moving it forward on your bargain table and selling it at “a buck a book.” (One of the assumptions of this model is that you will have books left over at the liquidation phase; this is an accepted, expected fact of the bargain book business model.) *As an average for the program overall; please contact your Account Mgr. for a breakdown Page 5 of 7 SHIPPING & FREIGHT Ordering & Shipping Notifications After you have placed your order through the NACSCORP Bargain Book Program, you will receive the following notifications: Order Confirmation—quickly confirming we’ve received your order for processing o All bargain book order types will receive an e-mail confirmation Purchase Order Acknowledgement (POA)—(sent 2-4 hours after order placement) confirms your order is being processed o POAs will be sent via e-mail to the contact and e-mail address on the order, or to the contact name and address stored in our database Advanced Shipping Notice(s) (ASN)—once your order is ready for actual shipment, you will receive an ASN with detailed purchase order information as well as tracking numbers, ship methods, and carrier links. o ASNs will be sent via e-mail to the contact and e-mail address on the order, or to the contact name and address stored in our database Free Freight Not Available for Bargain Book Orders Bargain books do not qualify for free freight. Warehouse of Origin Your bargain books will be shipped from the facilities of our bargain book partners. Shipping Lead Times A "one-time/ship-now" Recommended Key or Custom Assortment will be shipped within 7-10 business days from order placement. Recommended Special Event Assortments will ship at a pre-determined date for each assortment that will give you enough time to receive, process, and set up the books for whenever they are to be displayed. Orders of individual titles will be shipped within 7-10 business days from order placement. If you combine assortments and individual title orders, the books will ship together and the lead time will be as for “ship-now” assortments. Bargain Book Boxes and Packages Your boxes may be blank or they may be marked with the price point (AKA Bargain Book Suggested Retail Price) of the bargain books inside. The shipping label will clearly identify the contents as a NACSCORP bargain book shipment coming from our bargain partner’s facility, to differentiate it from regular NACSCORP shipments coming our facility in Oberlin, Ohio and regular book shipments coming from any of our four regional (IBC) warehouses. Packing Slips Your bargain book packing slips will look quite similar to what you receive now from NACSCORP (for an example, please see our sample shipping document page at www.nacscorp.com/store/ShipDocs/ShipDocs.asp. They will include only information on bargain book orders, because shipments will release from our bargain book partner’s facility and bargain book orders will not be combinable with other NACSCORP orders. Page 6 of 7 Invoices Your bargain book invoices will come from NACSCORP (for a sample invoice, please see our sample shipping document page at www.nacscorp.com/store/ShipDocs/ShipDocs.asp. CUSTOMER TOOLS & RESOURCES Order and Shipment Tracking The account tools on the Customer Service section of our web site (www.nacscorp.com/store/custserv/custserv.stm) can be accessed 24/7 and include an Order Status/History search and a shipment-tracking assistant. Keeping Track of Your Bargain Book Business Through This Program Our online Customer Scorecard (www.nacscorp.com/store/custserv/custscorecard.asp) tracks your year-over-year business in book and technology products from NACSCORP. Your bargain book business through NACSCORP will soon be added to this valuable ata-glance tool as a third category. Help With Orders/Shipment Difficulties Please contact the NACSCORP Customer Service Department at (800) 321-3883 or service@nacscorp.com. To Find Out More To learn more, contact your NACSCORP Account Manager, watch our biweekly e-newsletter Ear to the Ground, read our Program Guide, or visit www.nacscorp.com/bargainbooks. NACSCORP Account Managers Charles Brenner: 800-622-7498 x2261 cbrenner@nacscorp.com Dave Hammersmith: 800-622-7498 x2222 dhammersmith@nacscorp.com Annette Reichard: 800-622-7498 x2389 areichard@nacscorp.com Steve Reyes: 800-622-7498 x2421 sreyes@nacscorp.com Terri Squires: 800-622-7498 x2338 tsquires@nacscorp.com Tim Watson: 800-622-7498 x2224 twatson@nacscorp.com Matthew Marshall: 800-622-7498 x2615 mmarshall@nacscorp.com Rick Dempsey: 800-622-7498 x2212 rdempsey@nacscorp.com Page 7 of 7