Janice Wimsatt
338 Roanoke Drive SE • Leesburg, Virginia 20175 • 703-870-4033 • janice.wimsatt@gmail.com
Accomplished and results oriented Management Professional with experience in planning, developing, and
implementing solutions that facilitate corporate growth. Offers experience in strategic operations planning,
innovative team development, and has a superior understanding of customers’ needs. Self-motivated and
dynamic professional with diverse credentials which combine solid & tactical leadership expertise with a
strong industry background, an ability to work collaboratively, committed to achieving corporate goals.
Demonstrated ability to develop/implement strategic plans to ensure growth. Focused on achieving continuous
and improved business performance. Dedicated to maximizing profits, providing impeccable customer
services, and creating an atmosphere of exceptional employee morale. Reputation for consistently meeting the
most challenging organizational goals with unequaled success. Qualified to re-engineer processes and
streamline operations to ensure maximum efficiency. Familiar with various Computer Programs.
 Leadership/Motivation/Teamwork
 Cost Containment and Budgeting
 Provides Training and Education
 Business Planning and Analysis
 Company/Operations Development
 Communication/Customer Relations
 Staff Training and Development
 Builds & Maintains Relationships
 Program/Project Management
 Event Planning/Coordination
 System Design & Development
 Resource Planning
PROFESSIONAL EXPERIENCE
Engagement Manager/Account Management
2010 to Present
Verizon, Incorporated
Ashburn, Virginia
• Interface with Account Managers, Program Manager and Fios Staff to position property plans and
develop relationship for on-going demand
• Established and maintained professional and productive relationships with customers and employees
• Developed and implemented strategic marketing campaigns which increased brand identity and sales
• Conducted successful negotiations with vendors, utilizing persuasive communication skills/strategies
• Maintained extensive knowledge of all products and services offered to accurately assist customers
• Recommended improvements to operations, customer service, and sales teams to increase sales/service
Project Manager / Operations Manager / Principal
1995 to 2009
Wimsatt Consulting
McLean, Virginia
• Launched and managed the day-to-day operational activities of the successful consulting firm which
provided services in areas such as systems installation, database development, and user training
• Supervised, motivated, coached, and evaluated a team of 36 and facilitated effective training programs
• Established and maintained professional and productive relationships with clients and employees
• Identified client needs and proposed solutions to achieve their goals while maintaining profitability
• Negotiated & closed contracts with corporate clients & conducted research for state/private contractors
Key Accomplishments and Contributions as the Operations Manager at Wimsatt Consulting:
• Improved customer relations/satisfaction and retained 25 new clients which increased revenue
• Streamlined project testing by developing an A/I program which effectively tracked progresses
• Reduced contract issues by developing a communication network with senior management and
contracts which ultimately increased employee production and morale and reduced downtime
• Decreased corporate expenses and eliminated the need to hire consultants to conduct onsite
visits by implementing 4 expert AI systems, creating prototypes, and providing technical design
• Reduced the costs of vendor assisted issue resolution by 80% for People’s Drug Store by
deploying an issue tracking system which incorporated advanced troubleshooting techniques,
resulting in substantial savings by significantly reducing fraud and abuse within the locations
Director of Training Management – Project Manager
1989 to 1994
Technology Management and Analysis Corporation (TMA)
McLean, Virginia
• Created, launched, and managed the training division for TMA, a large reseller of Oracle products
• Developed and implemented the layout for the training facility, designed and developed coursework,
generated training materials, surveys, and evaluation forms, and created and analyzed proposals
• Oversaw and directed event planning and execution activities, memberships, and consulting services
• Developed and implemented strategic marketing campaigns which increased brand identity and sales
• Established and maintained professional and productive relationships with new and existing clients
• Defined budgetary goals and created, monitored, & maintained budgets and profit and loss statements
• Prepared and presented financial reports to the CFO, finance committee, and the board of directors
• Facilitated and conducted innovative and effective training and orientation programs for employees
Key Accomplishments and Contributions as the Director of Training Management at TMA:
• Increased corporate participation by developing a training catalog which included a full-line of
courses and training programs and incorporated & offered incentives for long-term participation
• Created a comprehensive training program for Army engineers, consisting of 300+ participants
• Spearheaded research and development for new product lines, mastering the techniques
required for customized training modules; successfully improved quality and participation
• Gained international recognition through enhanced work product quality through training
program development and selected to join the company’s business partner’s team
• Achieved optimal outcomes by identifying & correcting potential issues before implementation
• Led the program to generating over $1.3 million in revenue and reduced overhead expenses,
VAR award,
Program Manager / Senior System Analyst
1988 to 1992
People’s Drug Store
Springfield, Virginia
Managed and supported the accounting and business systems of the pharmaceutical retail chain
• Oversaw and directed the daily operations and performed system analysis/knowledge engineering
• Supervised, motivated, mentored, and evaluated 36 support analysts and facilitated training programs
Key Accomplishments and Contributions as the Program Manager / Systems Analyst at PDS:
• Improved business operations by leveraging the needs of nationwide pharmacists who called
the helpdesk which resulted in an average cost savings of $75.00 per hour
EDUCATION AND TRAINING
BUSINESS MANAGEMENT / ADMINISTRATION AND COMPUTER SCIENCE CURRICULUM
University of Kentucky – Lexington, Kentucky – Core College Coursework Completed/BS Degree
Excellent Professional References and Recommendations Available Upon Request