Welcome to the My Surgery Leaflet Demo
Welcome to Walnut Tree Health Centre
Online
This surgery leaflet is used to present all our patients with up to date news
and information about our practice. We will keep it current with any developments or
other details that we feel are relevant to you.
New patients joining our practice will be offered a consultation for a health check with a health
care assistant or one of the practice nurses.
For general medical advice NHS Direct is available 24 hours a day and is contactable by calling
0845 4647.
Please have a look around and do send us some feedback if you like. We can use your ideas to
improve our online services and further develop the content of this site.
SWINE 'FLU ALERT TO ALL PATIENTS
If you have 'flu like symptoms, please DO NOT attend the Practice. Call us on 01908
691123 or NHSDirect on 0845 4647 or the Swine 'Flu Advice line on 0800 1513513 and
you will be advised accordingly. For up to date information, please click on the
'Announcements' section on the News Box Menu and the latest information will appear
with links to the relevant NHS and HPA pages.
Appointment Reminders
We are now able to offer a text messaging appointment reminder service to our patients.
Please ask at Reception for full details of this service.
Out of Hours
Please telephone the surgery on 691123 as usual and you will automatically be directed to the
Out-of-Hours Service to obtain medical attention.
Appointments
To make an appointment, telephone our reception staff 8am to 6.30pm, Monday-Friday.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone
the surgery as soon as possible so your appointment time can be offered to another patient. If
you prefer you can use the link at the bottom of this page to cancel your appointment.
Protected Time
Please note that the Health Centre will be closed from 12noon to 5pm on Wednesday 23
September for staff training. Should you require a doctor during this time, please ring MKDOC
on 01908 201022. For medical advice, please ring NHSDirect on 0845 4647
New Diabetes Website
NHS Milton Keynes has just launched a new Diabetes website. This leaflet is aimed at
supporting local people with diabetes. Please go to the link below and click on the moving
image to enter the website.
www.miltonkeynes.nhs.uk
Practice Address and Contact Details
Walnut Tree Health Centre
Walnut Tree Health Centre
Blackberry Court
Walnut Tree
Milton Keynes
MK7 7PB
Telephone:
01908 691123
Fax:
01908 396270
24 Hour Prescriptions:
01908 396271
Web
http://www.walnuttreehealthcentre.co.uk
Appointments
Appointments and Opening Times
Monday
Closed Closed
Tuesday
Closed Closed
Wednesday Closed Closed
Thursday
Closed Closed
Friday
Closed Closed
Prescriptions
Repeat Prescriptions
REPEAT PRESCRIPTIONS
When you register with Walnut Tree Practice if you already require a regular repeat medication
you will need to make an appointment with a doctor to authorise and arrange our repeat
prescription service.
TO REQUEST A REPEAT PRESCRIPTION
1. Tear off the right hand side of the previous prescription, tick the items required and drop
into the collection box which can be found in reception.
2. Telephone the dedicated 24 hour Prescription Telephone Line on 396271. This is an
answering service. Please use this direct number instead of the main surgery number as
you will be connected straight through to the message service.
Please allow 2 working days for us to process your request, your prescription will then be
available for collection at Reception.
DELIVERY OF PRESCRIPTIONS OR MEDICATIONS
We have an arrangement with our local chemist, Cox & Robinsons, in that they collect
prescriptions from the Health Centre if you specifically request this service, and they can also
arrange a delivery of medications to patients who are immobile. Please allow 3 working days, if
using this service, for your prescription to be processed and collected/delivered by the
pharmacy.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be
processed. Any problems please telephone the surgery.
Staff Details
Practice Staff
staff_field2
Doctors
Dr Ann Howard
MBBS (Newcastle 1983), MRCGP, Dip.Obst.
Dr Dee Morrison
MB ChB (Liverpool) 1986), Dip.Obst.
Dr Nessan Carson
MBBS, MRCGP, DRCOG, DFSRH, DOCCMED
Dr Sue Baxter
MB ChB (Hons) (Bristol) MRCGP, DRCOG, DCH(RCP) DFSRH
Dr Keith Thomas
BMBCH (Oxford 1993), BA, MRCP, MRCGP, DFSRH
Dr Cathy Bruce
BSc, MBBS (London 1997), DRCOG
Dr Karen Philbin
MB Bch (Wales)
Nurse Practitioners
Specialist Nurses
Nurses
Karen Freeman
Practice Nurse
Maria Snee
Practice Nurse
Belen Plaza
Practice Nurse
Health Practitioners
Healthcare Assistants
Kim Chapman
Senior Health Care Assistant
Lynn Malins
Health Care Assistant
Phlebotomists
Anne Mortimer
Phlebotomist
Practice Management
Diane Mitchell
Practice Manager
Julie Lyman
Reception Manager
Jayne Atack-Lee
Finance Manager
Administration
Ms Debi Hogg
Medical Notes Summariser
Mrs Dorrie Eden
Cervical Screening Co-ordinator
Insurance Clerk
Receptionist
Mrs Angela Golightly
Childhood Immunisation Co-ordinator
New Registration Clerk
Receptionist
Mrs Pamela Handley
Minor Operations Co-ordinator
Receptionist
Mrs Lena Isherwood
Ante-natal Clinic Administrator
Receptionist
Mrs Sarah Martucci
Senior Receptionist
Diabetes Care Planning Co-ordinator
Staff Training Officer
Mrs Lesley Smith
Solicitor's Request Administrator
Receptionist
Linda Clark
Secretary
Sandra Doe
Secretary
Reception
Mrs Luci Tilsley
Ante-natal Clinic Assistant
Receptionist
Mrs Lisa Wong
Receptionist
Mrs Claire Bralant
Receptionist
Mrs Laura Donovan
Receptionist
Pharmacists
Community Midwives
Community Nurses
Counsellors
Dispensers
Health Visitors
Macmillan Nurses
Attached Staff
Clinics & Services
Clinics and Services
Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to
make one home visit. There are also better facilities for examining and treating patients at the
Health Centre.
Confidentiality
Confidentiality
We keep a strict code of confidentiality. Please do not ask for information, e.g. details of
appointments booked, or results relating to a relative other than young children; we will be
unable to help you.
Medical Records
All staff employed by this practice abide by our Code of Confidentiality and we operate a policy
on information security.
Test Results
TELEPHONING FOR RESULTS
Results of tests initiated and interpreted by general practitioners can be accessed by the
Reception staff and relayed to you over the telephone. This service is available between
11.00am and 3.00pm. Please allow at least one week for blood, urine or swab results, and two
weeks for x-rays or scans.
Please note investigations requested or arranged by hospital doctors are not usually available
unless by prior arrangement with the hospital staff.
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Complaints & Comments
Compliments, Complaints and Suggestions
Walnut Tree Health Centre treats all patients' complaints extremely seriously. Complaints can
be the result of misunderstandings or poor communication and it is the aim of the Practice to try
and resolve any complaints directly with the patient in the first instance.
Patients may wish to complain either verbally or in writing and these should be referred to the
Practice Manager for resolution.
If the patients formally writes to the Practice, the Practice Manager will acknowledge receipt of
the complaint within 3 working days giving an indication of when a response should be
expected. The Practice Manager will investigate the complaint and respond with a full
explanation or offer a meeting if this seems more appropriate.
Alternatively the patient may wish to complain to Milton Keynes Primary Care Trust who
commission Primary Care Services for Milton Keynes. The Primary Care Trust will acknowledge
receipt of the complaint, if written, in 3 working days. The Primary Care Trust will contact Walnut
Tree Health Centre in order to investigate the complaint whilst liaising with the patient
concerned in order to reach a satisfactory conclusion.
If you wish to complain to the Primary Care Trust please call the Complaints Office on 01908
363051 or write to:
Patients Complaints Office, Milton Keynes Primary Care Trust, Hospital Campus, Eaglestone,
Milton Keynes, MK6 5NG.
Should the patient still be unhappy with the response of either Walnut Tree Health Centre
and/or the Primary Care Trust the complaint can be taken to the Parliamentary and Health
Services Ombudsman.
The Ombudsman Helpline telephone number is 0345 015 4033
Or email phso.enquiries@ombudsman.org.uk or fax on 0300 061 4000
The Helpline is open 8.30am to 5.30pm Monday to Friday
Or write to the Ombudsman at:
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P
4QP
Any comments or suggestions you may have on how to improve the service offered by Walnut
Tree Health Centre are always welcome and can be put in writing to the Reception or Practice
Manager. There is a box in reception to post your comments in or you can email the Health
Centre on: WalnutTreeHC@mkpct.nhs.uk
Any compliments you may have about the service received at the Health Centre are also
gratefully accepted and can be put in writing to the Reception or Practice Manager and posted
in the Suggestions Box in the main reception area. Alternativley you can email your comments
to: WalnutTreeHC@mkpct.nhs.uk
PALS
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex
organisation providing a broad range of services. It is not surprising that sometimes you or a
loved one may feel bewildered or concerned when using the NHS. And this can be at times
when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS
expects all members of staff to listen and respond to you to the best of their ability. But
sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS
listens to patients, their relatives, carers and friends, and answers their questions and resolves
their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their
loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
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Provide you with information about the NHS and help you with any other health-related
enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent
help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups
outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS
locally
Improve the NHS by listening to your concerns, suggestions and experiences and
ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying
problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the
standards it should strive to achieve , follow this link.
When We Are Closed
Please telephone the surgery on 691123 as usual and you will be asked to call the Out-of-Hours
Service to obtain medical attention or you can choose to go to the Walk-In Centre at the
Hospital which is open from 7.00am to 10.00pm Monday to Sunday.
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