Welcome to Children’s Dental Specialists: Our office is constantly making exciting changes in order to improve service and quality of care for your child so that he/she can regain and maintain their dental health as quickly and efficiently as possible. Our goal at Children’s Dental Specialists is to get unhealthy mouths well, and to prevent the well from getting sick. We also have a personal, professional, and ethical responsibility to care for your child’s dental health to the best of our ability. In order to provide extraordinary care, we make the following commitments to you: 1. We are an On Time practice. We will see your child on time and get him/her out on time unless there is an emergency. 2. When we make an appointment, it is an agreement. We prepare a room, have a doctor or hygienist and an assistant with time devoted exclusively for your child. No other patient is scheduled in that room at that time. 3. We never perform dentistry unless you understand the treatment and are aware of the fee. 4. We are very proud of the quality of our work, and we will do our best at all times to earn the right to your referrals. In return for our commitments, we need you to make the following agreements: 1. If you are unable to keep an appointment, we ask that you kindly provide us with a minimum of two business days notice. We prefer to speak directly to you regarding changes in a reserved appointment, therefore we request you call during regular business hours. This courtesy on your part will make it possible to give your appointment to another patient who needs to see the dentist or hygienist. ________ (Initial) 2. Please arrive on time or early for your child’s visits. If you are more than 10 minutes late, we may not be able to complete your child’s appointment. 3. Appointment compliance is critical to your child’s health and avoids setbacks in the maintenance of your child’s teeth and gums. REGARDING INSURANCE For decades dental insurance has been an integral part of oral health planning; however, in the past few years it has become more difficult for the dental practice to deal with insurance companies. We are a third party to the contract and the insurance companies are not obligated to share your confidential policy information with us or required to send payment to us. There are constant changes being made by your employer and insurance carriers to your coverage, deductibles and annual maximum. These changes are not being shared with us. Therefore, it is impossible for us to know exactly what your policy covers. In order for us to maintain our high level of service to your child, we provide the courtesy of submitting the claim on your behalf and supporting you with maximizing your benefits. However, we are unable to carry your insurance balance for longer than 60 days. Policy coverage, changes and follow-up on unpaid claims is your responsibility. Please be prepared to show your insurance card at the time of your visit. _____ (Initial) PAYMENT OPTIONS Your options include Cash, Check, MasterCard, Visa, and Discover. ADDITONAL CHARGES A fee of $_25.00_ will be charged on all returned checks. _____(Initial) DELINQUENT ACCOUNTS After 90 days, all accounts that are not paid in full may be sent to a third party collection agency. If your account is sent to a collection agency, you will be responsible for a collection fee of 30% of the balanced owed. ____(Initial) OFFICE HOURS: Monday Closed Tuesday 7:30 AM -- 5:00 PM Wednesday 7:30 AM -- 5:00 PM Thursday 7:30 AM -- 5:00 PM Friday 7:30 AM -- 3:00 PM I have read, understand and agree to the above Office Policies and Financial Agreement. ____________________________________ PATIENT SIGNATURE DATE _______________________________ CHILD’S NAME