COMPETENCY GUIDELINES
FOR SPECIALIST CLASSIFICATIONS
INSTRUCTIONS: The Competency Guidelines is used by supervisors when: determining position and employee competency levels, establishing performance expectations, and evaluating employee performance. It
is a guide for developing position-specific attributes and must be customized for individual positions and employees. For additional information, see the Information Technology Program Manual.
CL1 TECHNICAL KNOW-HOW AND/OR
SUPERVISORY ATTRIBUTES
CL2 TECHNICAL KNOW-HOW AND/OR SUPERVISORY
ATTRIBUTES
CL3 TECHNICAL KNOW-HOW AND/OR SUPERVISORY
ATTRIBUTES
DEPTH OF KNOWLEDGE - basic knowledge of specialty area
demonstrated by an understanding of and ability to apply
general principles and terminology associated with the work
specialty.
DEPTH OF KNOWLEDGE - functional working knowledge of the specialty
area demonstrated by an ability to apply standard principles and practices
pertinent to the specialty.
DEPTH OF KNOWLEDGE - advanced & comprehensive knowledge
of the work area demonstrated by an understanding of the advanced
principles, theories & practices of the work specialty.
INTEGRATION & SCOPE - ability to understand a broader scope of work
within the specialty area and to coordinate elements within the specialty
work area. Limited ability to integrate elements from other specialties to
address work assignments.
INTEGRATION & SCOPE - working knowledge of other related
work specialties and the ability to integrate and apply this
knowledge to achieve innovative solutions.
INTEGRATION & SCOPE - ability to work in a limited area
within the specialty.
TECHNICAL ABILITY AND JUDGMENT - basic understanding
of the standard technology and systems applicable to the
work specialty. Ability to support and operate this
technology at a fundamental level.
SUPERVISION - demonstrated ability to manage daily
workload, employee relations and personnel functions.
CL1 CRITICAL THINKING ATTRIBUTES
PROBLEM SOLVING - limited problem-solving through
problem recognition, identification of possible causes, and
resolution of routine problems. Refers most problems to
more senior staff. Ability to solve problems related to
simple, routine occurrences.
ABILITY TO ORGANIZE - requires detailed instructions for
work assignments.
TECHNICAL ABILITY AND JUDGMENT - demonstrated ability to apply
standard technology applications. Demonstrated ability to independently
apply technical judgment to problems ordinarily encountered within work
specialty.
SUPERVISION - demonstrated ability to manage daily workload, employee
relations and personnel functions.
CL2 CRITICAL THINKING ATTRIBUTES
PROBLEM SOLVING AND REASONING - recognizes a problem exists, uses
reasoning & logic to determine causes from available information, applies
standard principles and practices to determine and implement solutions.
May solve problems outside of normal occurrences.
ABILITY TO ORGANIZE - demonstrated ability to develop own work
schedule, monitor progress against defines parameters and coordinate
efforts with other staff members and departments. Requires instructions
for new lines of work.
ABILITY TO ACQUIRE KNOWLEDGE - able to assess own knowledge and
abilities and to identify learning resources, but needs direction to achieve
learning objectives.
CL1 INTERACTIVE SKILL ATTRIBUTES
COMMUNICATION SKILLS - demonstrated work ready skills
in reading, writing and speaking. Ability to locate and
understand written documentation and to write
understandable basic reports and recording data. Limited
ability to understand highly technical, complex
documentation.
CL2 INTERACTIVE SKILL ATTRIBUTES
COMMUNICATION SKILLS - demonstrated ability to interpret and present
information and ideas clearly and accurately in writing or verbally and
preparing reports and other written materials.
TEAM SKILLS - demonstrated ability work as a team member
by doing own share of work.
LISTENING SKILLS - demonstrated reflective listening skills in working
with others to identify needs and requirements and develop successful
conclusions.
TEAM SKILLS - ability to coordinate with others on shared projects to
achieve established objectives.
LEADING & TEACHING SKILLS - demonstrated ability to assist others in
completing work assignments and to provide basic work direction; ability
to train others on new skills/procedures.
CL guidelines specialist/revised 070197
TECHNICAL ABILITY AND JUDGMENT - demonstrated ability to
apply standard and nonstandard technology applications. Ability to
apply independent technical judgment to complex technical
situations within the specialty area.
SUPERVISION - demonstrated ability to manage daily workload,
employee relations and personnel functions.
CL3 CRITICAL THINKING ATTRIBUTES
PROBLEM SOLVING AND CREATIVE THINKING - understands
problems from a broad interactive perspective and is able to use
reasoning to discern underlying principles when problem solving.
Ability to apply creative thinking to develop new solutions to
problems.
ABILITY TO ORGANIZE - demonstrated ability to monitor and track
highly detailed and/or moderately complex to complex data,
information, systems and/or projects.
FUTURE THINKING - proactively recognizes needs, anticipates
outcomes and consequences of different approaches and makes
necessary modifications to action plans to achieve desired
outcomes.
ABILITY TO ACQUIRE KNOWLEDGE - independently recognizes
and uses various learning techniques to apply and adapt new
knowledge and skills in related, different or changing situations.
CL3 INTERACTIVE SKILL ATTRIBUTES
COMMUNICATIONS SKILLS - demonstrated written and verbal
competence in presenting ideas, concepts and instructions clearly
and using persuasion and negotiation to build consensus and
cooperation.
LEADING/TEACHING SKILLS - ability to teach others new skills
and knowledge beyond procedures and using advanced competence
and leadership skills to provide individual and team work direction.
TEAM SKILLS - ability to lead team efforts and to resolve conflicts
and differences.