TERMS OF REFERENCE UNRWA is a United Nations agency

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated
to provide assistance and protection to a population of some 5 million registered Palestine refugees.
Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to
achieve their full potential in human development, pending a just solution to their plight. UNRWA’s
services encompass education, health care, relief and social services, camp infrastructure and
improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by
voluntary contributions. UNRWA is the largest UN operation in the Middle East with more than 30,000
Health Technical Guidelines and Protocols Consultant
In 2007, UNRWA adopted an Agency wide Gender Policy, based on a twin track approach which
associates gender mainstreaming in all services and targeted interventions with the aim of reducing
gender gaps in UNRWA’s services. In 2009 UNRWA started systematizing the work to end Gender
Based Violence (GBV) and started building referral systems for survivors’ access to services.
UNRWA’s referral system is built on a multi-sectoral approach which brings together the different
programs and services within UNRWA in addition to partnerships with external service providers to
offer holistic support to survivors. Given the regular interaction between health staff and the refugee
community, the involvement of health staff in the GBV referral system is important for the detection
and appropriate referral of GBV survivors. As such, internal health protocols and technical guidelines
are to be developed and implemented within the Agency to better systemize the detection and referral
of GBV survivors by UNRWA health staff.
The Health Technical Guidelines and Protocols Consultant will develop internal protocols and
technical guidelines for UNRWA health staff to systemize GBV detection and referral as part of their
daily interaction with patients. The Consultant will also develop a plan to implement the guidelines and
train the staff on the guidelines.
Expected Outcome:
The Consultant will provide UNRWA with:
 Internal protocols and guidelines for health staff on GBV detection and referral to be
integrated in existing technical guidelines;
 A plan for implementation and training of staff on the guidelines;
 Organizing a workshop to introduce and train health head of divisions on the newly-developed
technical guidelines.
The consultant will report to the UNRWA Director of Health (HQ) and will work closely with the Gender
Adviser in Amman (HQ) and the teams in the UNRWA fields of operations.
Description of duties and responsibilities:
- Conduct meetings with UNRWA health program staff and UNRWA’s gender unit;
- Develop internal protocols and technical guidelines for health staff for the detection and
referral of GBV survivors;
- Draft a plan for the implementation of the guidelines and integration within the existing
technical guidelines;
- Organize a workshop for the introduction and training of heads of division on the developed
- If necessary, review and adjust guidelines following the workshop.
An advanced university degree in public health or related area
5 years of experience in managing GBV intervention in the health public sector
Excellent writing skills including experience in drafting reports and technical guidelines;
Ability to work independently;
Fluency in spoken and written English;
Excellent Computer skills: MS Word, and Excel.
- Fluency in spoken and written Arabic;
- Knowledge of the context of Middle East and the Palestine refugees.
 The duration of the assignment is 3 months.
 Remuneration for this consultancy will depend on the qualifications and experience of the
Applicants should submit a cover letter, CV or UN Personal History Form via consultancy@unrwa.org
clearly indicating the title of this consultancy “GBV Health Guidelines Consultant” in the subject line of
the message.
The deadline for the submission of applications is 29/05/2014 (late applications will not be
UNRWA is an equal opportunity employer and welcomes applications from both women and men.
UNRWA encourages applications from qualified and experienced female candidates. Only those
applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.
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