Competency Framework for Teachers and associated Roles and
Responsibilities
Competencies, objectives and indicators
Competency 1: service delivery
Is focused on the customer’s needs and the delivery of
services to the refugee community or department within
UNRWA.
Objective 1
Articulates and ensures curriculum delivery and
recognizes the different learning needs of all
students.
Roles and responsibilities
Deliver the curriculum appropriately, recognizing the different
learning needs of all students. The teacher should, in
particular:

Indicators

1. Identifies the key concepts, content, skills and
pedagogy appropriate to the delivery of each
subject area.
2. Organizes activities and develops lesson plans
taking into account the needs of individual
students.
3. Undertakes ongoing informal assessment and
evaluation
of
students
and
responds
accordingly.
4. Engages in systematic collection, recording and
analyses of data in line with the school and
UNRWA system.
5. Discusses student performance with other
teachers and parents.
Objective 2
Uses a range of teaching methodologies to develop
knowledge, skills and positive attitudes of learners.


Develop knowledge, skills, and positive attitudes of learners.
The teacher should, in particular:

Indicators
1. Ensures the socio-cultural, ethics, values and
rights and responsibilities of the learner are
reflected in the lesson plans and class room
activities.
2. Develops and uses a range of innovative
teaching strategies and resources to engage
individual
students
and
support
their
achievement of learning goals.
3. Uses a range of teaching materials to support
children’s learning.
4. Collaborates with peers, and participates in
professional development and tries out new
methods.
5. Uses ICTs, and new media as appropriate to
further foster independent learning.
6. Ensures gender issues are addressed explicitly
and implicitly in the teaching methodology
Deliver on each subject area using relevant concepts,
content skills and pedagogy.
Identify and respond to the needs of individual
students.
Collect, record and analyse data in line with the school
and UNRWA system.
Discuss student performance with other teachers and
parents.




Reflect socio-cultural, ethics, values and rights and
responsibilities of the learner in lesson plans and
classroom activities.
Engage individual students and support their
achievement of learning goals.
Work in a cooperative manner, participate in
professional development and try out new methods.
Foster independent learning through ICTs and new
media as appropriate.
Address gender issues explicitly and implicitly through
appropriate teaching methodology and curriculum
delivery.
adopted and the delivery of the curriculum.
Competency 2: knowledge and understanding
Has the appropriate knowledge to accomplish assigned
duties and seeks out knowledge to improve
performance and to understand the purpose of the
mission of the Agency and its importance to the
recipients of services.
Objective 3
Has
appropriate
level
of
knowledge
and
understanding of the subjects he/she teaches and
the teaching methodology and is open to new ways
of working.
Indicators
1. Selects, sequences and teaches content that
motivates students to develop literacy and
numeracy and achieve learning goals.
2. Seeks and accepts constructive feedback from
colleagues and students to improve their own
professional knowledge and identify areas for
continuing professional learning.
3. Facilitates promotion of human rights including
child’s rights and responsibilities in the school
and community.
4. Organizes activities relevant to current health
issues of the child and the community and
handling emergencies.
5. Networks with other teachers and staff and
organizes extra curricular activities to support
the holistic development of the child.
6. Identifies and participates in action research
and professional learning and updates his/her
knowledge and practice for positive impact on
teaching and learning.
Competency 3: attitude and integrity
Displays a positive attitude towards work, colleagues,
the refugee community and the United Nations, and
conducts all duties with the highest level of ethics and
honesty.
Objective 4
Establishes and maintains an environment where
staff and students are treated with courtesy,
respect, integrity, justice, empathy and dignity.
Indicators
1. Complies with codes of ethics and conduct
established by UNRWA authorities, systems
and schools to maintain harmonious, nondiscriminatory and professional relationships
with the students, colleagues and parents.
2. Adopts innovative approaches in dealing with
gender, discrimination and violence through
collaboration with peers.
Accomplish assigned duty through appropriate knowledge and
understanding of the Agency’s mission, the subjects s/he
teachers, and the teaching methodology, and openness to new
ways of working. The teacher should, in particular:






Motivate students to develop literacy and numeracy
and achieve learning goals.
Support the holistic development of the child.
Improve his/her own professional knowledge by
seeking and accepting constructive feedback.
Participate in action research and professional
learning.
Promote human rights including child’s rights and
responsibilities in the school and community.
Contribute to addressing current health issues of the
child and community and handling of emergencies.
Ensure staff and students are treated with courtesy, respect,
integrity, justice, empathy and dignity. The teacher should, in
particular:




Maintain
harmonious,
non-discriminatory
and
professional relationships with students, colleagues
and parents in compliance with UNRWA codes of
ethics and conduct.
Address gender, discrimination and violence issues in
collaboration with peers.
Ensure that school is a safe and secure environment.
Engage with the school and community on key social,
environmental, health, child rights and protection
issues.
3. Works within school, system and agency
requirements and collaboratively with others to
ensure that school is a safe and secure
environment.
4. Takes a proactive role in mobilizing school and
community members and undertaking joint
activities on key social, environmental, health
issues, and child rights and protection.
Competency 4: relationships
Develops and maintains good relationships with
subordinates, peers, superiors and external people and
agencies of interest.
Objective 5
Establishes and maintains positive and proactive
relationships and networking with all relevant
stakeholders.
Indicators
1. In collaboration with others and working with
parents, undertakes appropriate guidance and
counseling activities.
2. Actively networks with the key players (schools,
NGO’s, community leaders, Governmental
agencies) towards the developmental activities
of the school.
3. Contributes to the school policy level
discussions and action.
4. Initiates and/or participates in school activities
that provide opportunities for respectful and
collaborative relationships with parents.
Competency 5: leadership and management
Ensures appropriate allocation of work to staff and use
of resources, motivates staff, and provides adequate
direction for accomplishing the mission of the Agency.
Objective 6
Manages the learning processes, contributes to the
school as a whole, and takes responsibilities within
the school for specific areas – curricular or cocurricular as appropriate.
Indicators
1. Works as a team member, adhering to the
school systems and ethos.
2. Establishes and implements routines and
practices to manage resources and physical
space to maximize students’ time on learning.
3. Collaborates with colleagues and engages in
the selection or development of systems to
collect, organize and store information to
contribute to more effective teaching and
learning.
4. Initiates and maintain links with the wider
education community and other Programmes of
the Agency to improve the performance of
Engage with relevant stakeholders positively and in a proactive
manner. The teacher should, in particular:



Provide appropriate guidance and counseling.
Contribute to school development and school policy
level discussion and action.
Develop respectful and collaborative relationships with
parents.
Contribute to the mission of the Agency and school as a whole.
The teacher should, in particular:




Work as a team member, adhering to the school
systems and ethos.
Manage resources and physical space to maximize
students’ time on learning.
Contribute to the collection, organization and storing of
relevant information.
Contribute to the improvement of the performance of
students and school through appropriate links with the
wider education community and other programmes.
students and the whole school.