BEAUMONT HOSPITAL PHLEBOTOMY DEPARTMENT In Beaumont Hospital, the Director of Nursing controls and manages the total nursing services at executive level. The Divisional Nurse Manager is accountable to the Director of Nursing for the work of Ward/Departmental Clinical Nurse Manager 2s assigned to his/her division. The Ward/Departmental CNM2s are in turn accountable to the Divisional Nurse Manager for the performance of Clinical Nurse Manager 1s, Staff Nurses, Student Nurses and ancillary staff working with Nurses on Wards or in Departments. In the Division of Laboratory Medicine, accountability for Phlebotomy is to the Laboratory Manager and the Chair person of the Division of Laboratory Medicine. JOB TITLE: Clinical Nurse Manager II - Phlebotomy Department GRADE: CNM II ACCOUNTABLE TO: Laboratory Manager HOURS: Flexible Working Arrangement: 18.75 hours CONDITIONS OF APPOINTMENT QUALIFICATIONS: 1. To be registered with An Bord Altranais in the General Division of the Register. 2. To have name maintained on the Live Register with An Bord Altranais. 3. To have a minimum of five years post registration experience, one of which must be recent experience in the speciality. 4. A management course is essential. Informal enquiries to Pauric Reilly, Laboratory Manager by telephoning 01 8092764 or e-mail pauricreilly@beaumont.ie PHLEBOTOMY DEPARTMENT PROFILE The phlebotomy department is one of the busiest in the country providing service to the needs and requirements of some 750 hospitalised in patients and to a further 350 to 400 ambulatory hospital out patients and general practice patients per day. It is expected that over 200,000 patients will have blood samples drawn during 2006. The Hospital serves the needs of acute medicine and surgery, and in addition provides National Services for Renal Transplantation and Neuro-surgery. The service is entirely nurse delivered and works closely with individual laboratories, ward nursing staff and clerical administration. The Phlebotomy Department is located on the ground floor. The staff assigned to this unit have continuous responsibility for the operation of the department on a daily basis. The unit is operational 9 hours, 5 days a week. The nursing staff assigned to the regular Phlebotomy Department are also accountable for the provision of phlebotomy services to the wards, clinics, units and general practice appointments. The CNM1 takes responsibility for the co-ordination of workload and the assignment of staff across the Phlebotomy Department services for duty shifts in the absence of CNM2. CONTRACT CONDITIONS: WTE Post Duty Roster - 5 over 7 day basis ROLE SUMMARY: The post holder is expected to demonstrate team leadership and management in the maintenance and development of a high quality service to the Clinics, Wards and Units at Beaumont Hospital. He/she will be responsible for the day to day management of the Phlebotomy Department in partnership with colleague Clinical Nurse Manager 1 Grades and non nursing staff and will be expected to lead in the development of services provided in the Unit. The job holder will:(a) Direct and co-ordinate a high quality evidence based phlebotomy service in a multi-disciplinary environment. (b) Roster and supervise staff, teach and train nursing and support staff, and ensure the economical management of resources. (c) Enable the training and development of nursing and other staff in the provision of safe and effective practice through team leadership, management and practical expertise. (d) Enable the development, implementation and evaluation of clinical practice in accordance with the Department of Nursing policy. Contributing to the development of clinical guidelines. (e) Ensure the development, implementation and evaluation of programmes of care, the setting of standards of care and the review and update of nursing policies and procedures based on current and sound practice. (f) Audit the work of the Department and evaluate outcomes of care. (g) Take responsibility for the co-ordination of workload and the assignment of staff across the Phlebotomy Department for duty shifts. DETAILS OF RESPONSIBILITIES MANAGERIAL (a) Maintain effective communication and professional relationships within the Phlebotomy department and with all areas of the Division of Laboratory Medicine, and all associated clinical and administrative areas within Beaumont Hospital. (b) Accept responsibility for the management of Phlebotomy Department, ensuring that the phlebotomy service to patients is maintained at the highest possible standard. (c) Prepare weekly duty rosters of deployed staff in such a way that best facilitates the workload needs of the unit and will ensure continuity of care. (d) Advise the Laboratory Manager when staffing levels fall below or are in excess of that considered adequate to meet the complexity and variations in workload. (e) Allocate nursing staff with appropriate numbers, skill mix and levels of experience to meet the case load needs of the Phlebotomy Department service and ensure continuity of patient care. (f) Be willing in an emergency to share personnel with other areas of the hospital (g) Guide, support and supervise the nursing staff to enable them to deliver the highest possible standard of phlebotomy care. (h) Lead and motivate staff and influence change in response to a changing health service environment. (i) Ensure that the agreed hospital and specialist policies and procedures are known to and understood by staff and are implemented. (j) (a) Ensure the maintenance of a suitable environment for patients and staff with particular emphasis on Health and Safety. This will require that relationships with the Infection Control Team, Occupational Health Department, Fire Officer, Technical and Bio-engineering staff and providers of equipment will need to be established and maintained. (b) Ensure that Viral Screening Policies for patients are implemented and that clinical practice guidelines for the avoidance of zero conversion infections and the management of patients with infections are strictly adhered to. (c) Investigate incidents and accidents involving patients, staff and visitors in accordance with hospital policy and report these verbally and in writing to Clinical Nurse Manager III and implement corrective action when necessary. (k) Be responsible for the economical ordering and utilisation of supplies for the unit, maintaining agreed stock levels and adjusting levels according to peaks and troughs in demand. (l) Establish communications with non-clinical departments (i.e. catering, contract cleaning, linen, portering, ward supplies and technical services) to ensure that the services to the Unit are provided to the highest possible standards which will ensure economical utilisation of such services. (m) Ensure that staff receives cardiac resuscitation training, lifting and handling training, fire drill and are familiar with the hospital disaster plan. (n) Contribute to the development of operational and strategic plans to the Phlebotomy Department services and to the wider issues relating to the development to the Phlebotomy Department (o) Convene regular ward meetings to encourage a positive staff environment and participation in the development of Phlebotomy Department Services. CLINICAL RESPONSIBILITIES To be an effective Practitioner able to establish and maintain a high quality evidence based nursing service. Direct, supervise and support the nursing and other staff in the management of the department i.e. provide professional and specialist advice on the provision of phlebotomy procedures and participate in the delivery of care. Ensure clinical competency of nursing staff and other in performing clinical procedures and introduce new clinical practices and techniques in an appropriate manner. Promotes the concept of primary nursing care and nursing delivery systems. STANDARDS AND QUALITY OF CARE: Takes all steps possible to safeguard the welfare of patients through actively leading in:1. Quality initiatives within the Unit with the aim of improving patient care and promoting the further development of Nursing within the speciality. 2. Identifying areas of practice which require review and update and lead in the development of evidence based practice in consultation with staff. 3. Ensure the establishment of departmental management and clinical standards within realistic targets and explicit limits as set by Laboratory Manager. 4. Judge on the quality of care provided i.e.: Monitor and evaluate outcomes of care for individual patients. Check the quality of work done by individual members of the phlebotomy team. 5. Maintain an audit of the adequacy of phlebotomy service and the incidents of non conformance with practice guidelines. 6. Participate in the collection and collation of statistical and clinical data. EDUCATION - STAFF DEVELOPMENT 1. Create and maintain an environment conducive to evidence based teaching, learning and practice. 2. Act as an effective role model, mentor and leader of staff i.e. leading by example. 3. Take all possible steps to promote the development of staff nurses and others with the aim of facilitating staff to be autonomous and expert practitioners. 4. Lead in the training and development of the Non-nursing Assistant role in the Phlebotomy Department setting in collaboration with Laboratory Manager. 5. Identify training and development needs of individual staff assigned to the Unit and set objectives for such learning. 6. Facilitate appropriate study days for nursing and support staff in accordance with Department of Nursing policy. 7. Identify and utilise teaching, learning and practice opportunities in the clinical setting and encourage problem based learning strategies based on patient health problems. 8. Participate in the Induction/Orientation Programmes. 9. Ensure the availability of appropriate information/educational resources for patients and families aiming to encourage independence, the prevention of illness and the promotion of health for all patients. 10. Actively seek research findings, which will support clinical practice and participate actively with research opportunities within the Unit. 11. Participate in annual joint review. development, implementation and evaluation of Training Programmes and Continuing Education PERSONNEL MANAGEMENT 1. Maintain a high level of staff morale, promoting team spirit and job satisfaction among nursing, multidisciplinary and support staff within the practice area. 2. Ensure that all staff practice nursing within the code set for the profession by An Bord Altranais. 3. Take all possible steps to safeguard the welfare and safety of the staff. 4. Receive with courtesy, visiting professionals and lay visitors to the Unit. 5. Monitor sick leave and late attendances, receive calls from staff reporting sick and implement the sick leave regulations in consultation with Laboratory Manager and Human Resources Manager. 6. Handle staff complaints, grievances and disciplinary matters in accordance with hospital policy and report to Laboratory Manager as necessary on serious or unresolved issues. 7. Carrying out development and performance review interviews with individual post-graduate nursing staff, using job performance review in accordance with unit policy. 8. Ensures that the work of the ward clerical staff is carried out to the required standard and liaise with the Laboratory Administration Manager with regard to training and development needs of staff. WARD AUXILLARY STAFF 1. Supervise, support and encourage auxiliary staff in the implementation of their role and ensure that nursing staff know and understand these roles. SELF DEVELOPMENT 1. Have a creative outlook enabling progress to be made towards the ultimate objective of reaching standards of excellence in the delivery of nursing care and in the co-ordination of multi-disciplinary care. 2. Maintain and update knowledge of relevant professional development and all current trends in the speciality of renal nursing, and an awareness of future trends. 3. Develop personal skills in nursing with "hands on" nursing commitment. 4. Attend and participate in staff development programmes and represent Phlebotomy Department as a speciality at meetings and conferences, as required. 5. Discuss present performance and future needs with Laboratory Manager, using Job Performance Review in accordance with unit policy. ADMINISTRATIVE 1. Ensure the correct completion of unit records and reports. 2. Actively promote the utilisation and further development of clinical and administrative computerisation. 3. Assist in the preparation of the Annual Departmental Report. 4. Participate in the administration of unit budgetary/management. The job description represents the main functions of the role and is subject to review and amendment to reflect the needs of the service. TO APPLY If you are interested in the above post please forward a curriculum vitae (4 copies, unbound) together with the names and addresses of two referees, one of whom should refer to a current employer, to the: Recruitment Section, Human Resources Department, Beaumont Hospital, Beaumont Road, Dublin 9. Closing date for receipt of all applications is 5.00 p.m. Friday, 25th July, 2008. A panel may be formed from which vacancies that may arise over the next 12 months may be filled. Visit our website: www.beaumont.ie or www.hospitaljobs.ie Beaumont Hospital is an equal opportunities employer