Business Co-ordinator Job Description Resco Resco is an exciting venture inspired by the firm belief that every business has the opportunity to generate social impact, creating positive change in communities. Resco supports enterprises by running an employability programme, providing work experience, training and mentoring for participants seeking to get back into employment. Chiswick Furniture Centre Chiswick Furniture Centre (one of the Resco social enterprises) sells good quality second hand furniture that impacts people’s lives. We collect furniture from homes in west London and sell it at great prices. The furniture we stock is also sourced from the London Reuse Network and Furniture Reuse Network (LRN and FRN). The money generated from our sales goes into running an employability scheme enabling and empowering those with barriers to work. Main Purpose of Job To co-ordinate, streamline and develop the operational aspects of Chiswick Furniture Centre (CFC). This includes overseeing the logistics, finances and administration, in liaison with the Chiswick Furniture Centre Manager. To support the development of Chiswick Furniture Centre as a growing furniture re use business. Line Management/Position In Organisation Reports to: Chiswick Furniture Centre Manager Direct reports: None Liaises with: All internal departments CFC Manager Sales & Logistics Co-ordinator Resco Programme participants Customers Place of work: Resco House, Great West Road, Brentford, London. TW8 9AU. You may occasionally be required to work at another location as the need arises. Hours of work: 35 hours per week. Normal working hours are Monday – Friday, 09:30 – 1 7:30. However, you will be part of a rota which will require you to work some Saturdays and evenings in response to the needs of the business. Duties and Key Responsibilities Co-ordination of the business To coordinate the smooth running of Chiswick Furniture Centre. To ensure accurate records of sales, collections and deliveries are maintained and record keeping processes developed as required. To complete business related administration including finance reporting, maintaining local authority grant records. To manage the safe, petty cash and travel bursaries. To respond to customer enquiries, complaints and bookings; face to face, by telephone and email. To assist in capturing and maintaining the customer database and booking system. To streamline business activities, creating improvements to business processes and procedures where necessary to ensure the smooth operation of the business. To manage the Electronic Point of Sale (EPOS) systems. Marketing and business development In liaison with the Chiswick Furniture Centre Manager, initiate strategies for generating new business, increasing sales in line with set targets. To work with the Chiswick Furniture Centre Manager to develop the brand and execute marketing projects. To assist with the design of marketing materials and development of marketing strategies to raise the profile of CFC. To market the business through various media channels. Social Impact/Co-ordination of the Resco Programme participants In liaison with the Resco Programme Manager and other key stakeholders to co-ordinate the day to day running of the Resco Programme to retain, manage and develop the participants, ensuring strong communication channels are kept with the wider team. To work with the Sales and Logistics Co-ordinator to create an environment conducive to a positive social impact experience for Resco Programme participants. To demonstrate a coaching/mentoring approach to ensure Resco Programme participants become work ready; developing skills, confidence and a professional mindset for graduating into employment or further training. General To attend and participate in Resco events as required. To undertake ad hoc tasks as required. To be committed to personally outworking Resco’s Christian values. The post holder will be required to lead and participate in spiritual sessions of worship, prayer, Bible teaching and reflection. Person Specification Education (Eg: degree/professional qualification) Willing to undertake relevant training as necessary Experience Skills/Abilities Essential GCSE or equivalent including Maths and English. Experience of project management and operations. Experience in using Microsoft Office programmes, with a particular emphasis on Excel. Personal Qualities Excellent organisational skills Excellent verbal and written communication skills. Ability to use initiative to adapt to different work pressures and meet deadlines. Proactive approach and commitment to see projects through to completion. Excellent customer interaction and care skills. Creative thinker with good project management skills. Marketing skills. Ability to support, assist and motivate other team members. Relates effectively with people of all ages and walks of life in large groups, small groups or one to one settings. Committed Christian. An understanding and commitment to personally outworking the Christian values of Resco. Desirable Further education or degree. Experience of working with marginalised and vulnerable adults or a good understanding of the context. Knowledge of social media. Experience or an aptitude to develop skills in social media and on line sales.