Hybrid User Forum The EU-funded RTD project “Hybrid Commercial Vehicle” (www.hcv-proejct.eu) has a goal of a 30% reduction in fuel consumption (as compared to standard diesel vehicles) – and a decrease in the costs of a hybrid system. The stop-and-go drive-cycle of urban buses is a good starting point for hybrids with recuperating brake energy technology. The HCV project established the independent “Hybrid User Forum” to obtain direct, ongoing feedback from hybrid vehicle users on the acceptance of hybrid HDVs by operators, drivers and passengers. The Hybrid User Forum membership represents a total of 62,000 buses on the road in Europe, including over a thousand hybrids. Annual workshops allow hybrid users to compare and exchange on-the-ground experience with one another. The 2013 User survey among the members of the Hybrid User Forum shows maturing technology in 12m and double-decker buses and some low level of user satisfaction with the existing 18 m hybrid buses. Fuel consumption Maintenance costs Although some reduction in fuel consumption (over comparable diesel buses) was reported, the mean was 16% – and some operators reported no reduction at all. The expected reduction in maintenance costs was not experienced. A significant number of operators reported “significantly higher” maintenance costs. In 2013, a more differentiated picture can be seen; users report different performance levels for different sizes of hybrids. Experience with 12m hybrid buses is generally good – and the market is responding positively. Maintenance costs of 12m hybrids have fallen. They now generally range between “slightly higher” (than comparable diesels) and “slightly lower”. For double decker buses, a reduction in fuel consumption of more than 20% (over comparable diesel buses) is now reality. Maintenance costs for double deckers are at levels similar to those of comparable diesel buses. There was a range of experience with 18 m hybrids. Fuel consumption went up in winter with the use of heating. The number of buses in operation was much lower than 12m and DD buses – although there is a huge demand by operators for high capacity buses. The operators of 18m hybrids reported maintenance costs that were “slightly higher” than comparable diesels, maintenance problems and a comparatively low level of availability.