Guide Dogs Matters
November 2011
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Contents
Page
Welcome from the editor
2
* A word from our CEO, Richard Leaman
Building for the future of Guide Dogs
2
2
* Changing for the better
Exploring a better service to our clients and our
dogs through the Dog Training Location Study
Guide Dogs on escalators
3
* Guide Dogs in the news
Guide Dogs Week and the 80th anniversary
National Breeding Centre officially opens
Dog attacks on guide dogs – what next?
4
4
5
5
* Safeguarding
Safeguarding children and vulnerable adults
Changes to Forward
6
6
7
* Getting involved
Tell the world your story
There's never been a better time to Go Walkies
for Guide Dogs!
Take and opportunity to get involved
Give your time, share your story and help us tell others
about the amazing work of Guide Dogs
Support our Guiding Stars in memory of your
faithful friend this Christmas
Help them to see it your way
8
8
1
3
4
8
9
9
10
10
* Best practice
Food rewards and the importance of good hygiene
11
11
* DCR profiles
12
* Letters
13
* Contact details
15
Welcome from the editor
A very warm welcome to the November 2011 edition of Guide Dogs
Matters. Autumn is upon us already and before we know it, it will be
time to put up the Christmas decorations. The 80th anniversary year of
the first British guide dog partnerships will soon be over, but what a year
it's been! There's more about how we've celebrated the anniversary
later in this edition, and news of Guide Dogs' future is coming up next.
I hope you enjoy this edition of Guide Dogs Matters and as ever, we'd
love to hear your views. Email guidedogsmatters@guidedogs.org.uk or
you can write to Guide Dogs Matters, Guide Dogs, Hillfields, Burghfield
Common, Reading, RG7 3YG.
With best wishes for Christmas and the New Year,
Annabel Williams
Editor
Contents
*From our CEO, Richard Leaman
Building for the future of Guide Dogs
Our plans to help even more blind and partially sighted people in the
future are starting to take shape. As you know, we announced our
proposals to reshape the organisation in July, and since then we have
received hundreds of suggestions and comments about the way
forward. As a result, we have changed two of the locations where our
20 Mobility Teams will be based. Instead of Cambridge and Luton, as
originally proposed, we will now be based in Peterborough and
Welwyn Garden City. The remainder will be set up as originally
planned.
The general principle behind the locations is to have a good spread of
Mobility Teams across the UK, to reduce travel costs, but also to put
them in the right cities and towns where we can support and capture
the most service users, volunteers and supporters.
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While the Mobility Action Centres (MACs) will be the ‘administrative
hub’ for our operations, and a one-stop shop for our service users,
volunteers and supporters in their immediate area, our ‘Outreach’ staff,
placed in the more remote locations, will be fundamental to delivering
community-based services and working with our service users and
volunteers who live further away from the MACs. In essence, the
operational footprint will remain the same - we are simply reducing the
number of offices and administrative staff we currently have to pay for.
As we have always made very clear, the service we provide to guide
dog owners will continue to expand. I am genuinely excited about
Guide Dogs’ future, because I believe we can also broaden the variety
of mobility services we offer and, as a result, reach thousands more
blind and partially sighted people who currently never get out and
about.
If you have any questions on the proposed changes, please contact
Nikki Malin on 0118 983 8771 or nikki.malin@guidedogs.org.uk.
Richard Leaman
Contents
* Changing for the better
Exploring a better service to our clients and our dogs through the
Dog Training Location Study (DTLS)
Following a successful trial last year in London of community-based
training, Guide Dogs is excited to announce a nationwide pilot scheme
across a selection of Dog Training Schools and Mobility Action Centres
(MACs), starting early next year. The scheme will measure the success
of training dogs in the community, through both the Early and
Advanced Training stages. It will also test the idea of training dogs
wholly at the Guide Dog Training Schools through both training stages.
The pilot is set to measure dog wellbeing, client matching, and staff
development and engagement, as well as productivity and cost
efficiency. Guide Dog Trainers and Dog Care and Welfare staff will be
seconded to these pilot areas to support the clients and the dogs
during the trial.
We’re confident that this pilot will show many benefits to the clients,
staff and the dogs, but we’ll know much more after the 18-month trial
period. Rest assured that we’re also committed to ensuring that while
the pilot takes place, there will be no negative impact on the service
to our clients, and the welfare of our dogs will not be affected - it will
3
be business as usual for all those staff, clients and sites not part of the
pilot scheme.
We look forward to sharing the results of the pilot with you in future
issues.
Contents
Guide Dogs on escalators
Guide dog owners may be aware of media stories early last month
about guide dogs and their owners being allowed to use escalators on
the London Underground system as a result of changes to local bylaws. Our policy states that guide dogs in the UK should never be
walked or carried onto escalators and we expect guide dog owners to
respect and abide by this by using available alternatives.
However, we recognise that within the London Underground system,
there are some stations where there is no reasonable alternative but to
use an escalator. Training for guide dog owners will be important
because Transport for London staff will only allow trained partnerships
to use escalators. For this purpose, they have asked that we supply
guide dog owners with a recognised ID badge so that for the safety of
both dog and owner, they can ensure only trained and approved
partnerships go onto their escalators.
We anticipate the vast majority of requests for training will be with
teams in the south east and particularly central London. If you think
you’ll need this training, contact your local team. If you contact us, we
will arrange a training session with you at the earliest convenience but
please appreciate our staff will be accommodating this alongside their
usual commitments to provide aftercare and partnership training, so it
may take a while for them to get around to everyone.
And finally – please remember these changes only apply in London
and for those who have had appropriate training. If, in other parts of
the UK, you feel your only means of accessing a route is via the use of
an escalator, please let us know so that we can investigate alternative
options.
Contents
* Guide Dogs in the news
Guide Dogs Week and the 80th anniversary
A huge number of events – more than 400 – were held across the
country during Guide Dogs Week to celebrate 80 years of guide dog
partnerships in Britain. Staff, volunteers, supporters and clients all
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played their part by ‘going for 80’ in creative and innovative ways,
giving a fantastic boost to Guide Dogs’ national profile.
Events included having 80 guide dog owners, volunteers and
supporters cram into a London Bus in Covent Garden for a community
outreach event; a 'March of the Guide Dogs’ in Wallasey at the home
of Guide Dogs; and a vintage car rally featuring blind and partially
sighted navigators.
Guide Dogs Week received a huge amount of media coverage. There
were stories in the Daily Express, Metro and The Guardian, as well as on
Daybreak, ITV Central, Granada Reports, ITV Calendar news, STV, ITV
Meridian and BBC Look North.
BBC Radio 4's In Touch programme ran an eight-minute piece that
included an extensive interview with Richard Leaman, a tour of the
New Breeding Centre and interviews with Guide Dogs staff. We also
achieved major coverage in key regional newspapers including Bristol
Evening Post, Liverpool Echo, Yorkshire Evening Post, The Journal
(Newcastle), Coventry Telegraph and Leamington Observer.
Branches and regional offices have been extremely busy during Guide
Dogs Week with even more collections and fundraising activities than
previous years. Money is still coming in, but one outstanding example
was the Jersey Branch, which held a book sale and raised more than
£22,500.
We'd like to thank all the guide dog owners who took part whether by
organising an event, fundraising or taking part in media opportunities.
Contents
National Breeding Centre officially opens
The new National Breeding Centre near Leamington Spa was opened
by Guide Dogs' Patron, HRH Princess Alexandra, on 4 October. The
Princess and local dignitaries took a tour of the centre and met staff
and volunteers. Guide Dogs' chairman, Tony Aston, spoke about how
the centre was a key part of our ambition to grow the guide dog
service and create more partnerships. The centre will open to members
of the public early next year.
Contents
Dog attacks on guide dogs – what next?
Early in September, Guide Dogs released new figures about the
worrying increase in the number of attacks on guide dogs by other
dogs. Our research shows that attack figures have jumped from an
average of three a month in June last year to an average of more than
seven in August this year.
5
We secured coverage on the issue on more than 150 local newspaper
websites across the UK, in national newspapers, a host of specialist dog
and disability press, and on ITV 1's Daybreak, the RNIB's Insight Radio
and on website, Infosound. As a result of the media coverage, the
British Veterinary Association publicly renewed its call for the
compulsory microchipping of all dogs, something Guide Dogs is very
keen to see.
The day the story broke, Lord Henley, the Department for Environment,
Food and Rural Affairs' (DEFRA) Animal Welfare Minister at the time,
contacted our Campaigns team and acknowledged the serious
nature of the problem.
From the time the report was published until 25 October, 222 people
had written to their MP asking them to encourage DEFRA to introduce
compulsory microchipping. However, there are 650 MPs, and some
have received letters from more than one constituent, so we need
more people to write to the 477 MPs who have yet to hear from us!
Lord Henley has now been replaced by Lord Taylor, so this is the ideal
time to ask your MP to pressure the new Minister. If you would like to
write to your MP, please contact campaigns@guidedogs.org.uk or call
0800 028 4348 and the Campaigns team will send you further
information, including a template letter.
Contents
* Safeguarding
Safeguarding children and vulnerable adults
Guide Dogs is committed to ensuring that children, young people and
vulnerable adults who come into contact with Guide Dogs' staff and
volunteers are treated with respect, and are free from all forms of
abuse or mistreatment. Safeguarding, which is concerned with
promoting the welfare and protecting from risk or harm any child or
vulnerable adult, was first introduced to Guide Dogs in 2008. Since then
the Safeguarding team has worked with staff and volunteers to embed
our codes of conduct, policies and procedures and ensure best
practice.
We want to make certain that ours is a safe working culture, and that
staff and volunteers understand their duty of care, as well as knowing
which behaviours constitute safe practice and which should be
avoided. Training is given to staff and volunteers who are likely to come
into contact with potentially vulnerable groups in our communities.
6
As a result of our work, the Safeguarding team has received nearly 200
referrals where our staff and volunteers have had concerns. These
concerns have included all forms of abuse including financial, physical,
sexual and psychological harm. We have also supported clients who
have experienced neglect and discrimination in their own homes and
communities. Our aim is to work with other agencies to help bring
about a positive change to the lives of those most at risk, whether they
are children or adults.
If you or someone you know is experiencing harm and would like some
advice, please do not hesitate to contact the Safeguarding team on
0845 372 7452 or safeguarding.training@guidedogs.org.uk.
Contents
Changes to Forward
We recently took the decision to stop publishing the names of newlyqualified guide dog owners in Forward magazine. We understand that
many newly-qualified guide dog owners enjoy seeing their names in
the list and we did not make the decision to remove their names lightly.
Currently, we do ask guide dog owners to let us know whether they are
happy for us to publicise their success at qualification. However,
individuals’ situations do not always stay the same and consequently
information can end up being published when they would prefer it
wasn’t. This has led to a number of complaints from guide dog owners
and is an issue we take extremely seriously, especially as these are
potentially vulnerable individuals.
To prevent this from occurring again, we have taken the decision to
stop publishing blanket information about all qualifiers. It is our intention
to remove the question on the Guide Dog Client Supporter Charter
asking if guide dog owners want to be included in Forward’s New
Partnerships section.
However, we will continue to ask guide dog owners whether they
would like to participate in publicity on qualification as we intend to do
more in-depth pieces on newly-qualified partnerships, such as that on
Greg and George that appeared in the last edition. These people can
be approached on an individual basis, enabling us to check whether
they are still happy to participate. It also enables us to know who we
can approach for other media opportunities in the future.
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We very much hope you understand why this decision was made and
are sorry for any disappointment caused. However, there are many
other opportunities to get involved with Forward and let people know
how your faithful friend is helping to change your life (as outlined later
in this edition of Guide Dogs Matters).
Contents
* Getting involved
Tell the world your story
To make sure that we keep Guide Dogs in the media spotlight, we'd
like to hear from guide dog owners with interesting stories to tell,
unusual hobbies, or simply those who don't mind talking about what it's
like to have a guide dog.
The Communications team works with journalists in local, regional and
national media to promote all aspects of Guide Dogs' work, or
anything that our guide dog owners get up to. While we are always
looking to promote guide dog partnerships, your stories don't
necessarily have to relate to you and your guide dog.
If you wouldn't mind having your story told in Forward, or a local or
national newspaper or magazine, appearing on radio or being filmed
for TV, please contact Bryony Richardson in the first instance on 0118
983 8138 or bryony.richards@guidedogs.org.uk.
Contents
There's never been a better time to Go Walkies for Guide Dogs!
Hopefully by now many of you will have heard about Go Walkies for
Guide Dogs. The event has seen huge success since its launch last
year, and there are exciting times ahead! Eukanuba pet food now
proudly sponsors Go Walkies and is committed to spreading the word
and raising more money for Guide Dogs over the next three years.
If you and your dog haven’t yet taken part in a Go Walkies event, now
is the time. What makes Go Walkies unique is that it’s the only
sponsored walk of its kind where your dog gets sponsored, rather than
you. To say thank you, each doggy participant receives a dog tag for
their collar and as of next year, will also receive a free Eukanuba
goody bag!
It’s really easy to take part in Go Walkies and help raise vital funds for
Guide Dogs. Events are held up and down the country throughout the
year, so you can either find and register for one that’s local to you, or
simply organise your own. Brian Magnall and his guide dog, Iona,
8
recently organised a Go Walkies event in Derby. He had nearly 30
people take part and managed to raise an incredible £1,568. Brian
said: “It was a brilliant day and the support from local people was
fantastic. It feels great knowing that Iona and I have helped Guide
Dogs, simply by going for a walk, something we do every day
anyway!”
If you don’t fancy organising your own Go Walkies, visit
www.gowalkies.org.uk to find and register for your nearest event. For
more information on how you and your dog can help, please call 0845
600 6787 or email gowalkies@guidedogs.org.uk.
Contents
Take an opportunity to get involved
Guide Dogs is looking for enthusiastic and eager volunteers. As an
organisation, we need to raise more money so we can develop and
provide more dogs and services to blind and partially sighted people.
Instead of putting more pressure on existing volunteers who carry out
such important roles for us, we are looking for more volunteers and are
opening more fundraising groups. We have roles to suit everyone
including branch chair, branch treasurer or branch organiser.
If you're interested in any of these opportunities or would like to find out
about other opportunities in your area, please give our National
Volunteer Office a call on 0845 371 7771 or email
volunteer@guidedogs.org.uk. Thank you!
Contents
Give your time, share your story and help us tell others about the
amazing work of Guide Dogs
Telling a story can be a truly life-changing experience. Share your
Guide Dogs story and help change another blind or partially sighted
person’s life. Our committed team of more than 1,000 volunteer
speakers are a vital part of Guide Dogs' work in helping to raise funds
and awareness of Guide Dogs in your local communities.
New speaker training and resources are now available for all speakers,
whether you are an experienced Guide Dogs speaker or are interested
in becoming one. You are our ambassadors and we want to make sure
you have everything you need to share your Guide Dogs story.
The two-day speaker training programme will enable you to find out if
speaking is for you, and to learn and practise public speaking
techniques. We’ll also help you tell the Guide Dogs story, share your
experiences and provide an opportunity to meet other speakers.
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Existing speakers can attend both days or just the refresher course. This
is a great opportunity for you to polish your skills, pick up new ideas and
techniques and share good practice. On completion of the refresher
course, speakers will receive their new pack. This contains
presentations, prompt cards, giveaways – all the resources to help you
make your talk a success.
To find out more about becoming a speaker for Guide Dogs, please
contact your local fundraising team on 0870 600 2323.
Contents
Support our Guiding Stars in memory of your faithful friend this
Christmas
Guiding Stars is back again this Christmas. The idea behind the appeal
is very simple and provides a unique way of honouring a beloved
guide dog while supporting our work, by hanging a personalised star
on one of our special Christmas trees in their memory.
Due to the success of last year’s appeal, and the generous support we
received, we named a guide dog puppy ‘Hope’. Hope was born in
June this year and was one of a litter of seven puppies. From the
support received in 2009, we named a puppy ‘Star’. Star was born in
April last year and is now in her advanced training in London.
You can decorate your Christmas star in any way you choose, or simply
write a message, a memory, or just your much-loved dog’s name on
the star and return it to us. There will be Guiding Stars Christmas trees at
the Guide Dog Training Schools in Forfar, Atherton, Leamington Spa
and Redbridge and at our Head Office in Reading and the National
Breeding Centre in Warwickshire, so you can tell us where you would
like your star to be hung.
For more information about the appeal and to request your Guiding
Star, call Joette Emerton on 0118 983 8385.
Contents
Help them to see it your way
Help make sure every blind and partially sighted person has access to
the same range of information, advice and practical support by taking
part in 'Seeing it my way'.
Seeing it my way is a new initiative developed so that every person
with sight loss across the UK gets the support they need. It sets out a
range of outcomes that people have said are important to them, such
as the need for emotional support, mobility and independence.
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Developed by the sight loss sector, Seeing it my way is endorsed by the
UK Vision Strategy, a partnership of organisations including Guide Dogs,
formed to transform eye health and sight loss services.
So that Seeing it my way can really make a difference in changing
sight loss services across the UK, we need the feedback of as many
blind and partially sighted people as possible to make sure we have
the right outcomes.
To take part, blind and partially sighted people can complete the
online survey at http://www.vision2020uk.org.uk/ukvisionstrategy. This
link will also give you access to further information and a response form
in both Word and PDF formats. Alternatively, call Stephanie Village at
the National Blind Children's Society on 01278 764 771 for a copy of the
document or to give feedback by phone. The closing date is Friday, 16
December, 2011.
Contents
*Best Practice
Food rewards and the importance of good hygiene
Guide Dog Mobility Instructors often recommend using food rewards
for improving and maintaining a guide dog's behaviour, such as a
good recall response. Recommended rewards are pieces of kibble
from the dog’s daily ration, to reduce the risk of obesity. Food rewards
tend to be stored either in a pocket or a reward bag, but both storage
options provide a warm environment with restricted air flow, factors
which tend to promote the growth of bacteria such as Campylobacter
and E Coli.
The Canine Research team recently studied food reward bags
belonging to Guide Dog Trainers at a training school and puppy
walkers at a puppy class, and E Coli was found in some bags. When
combined with food rewards' storage conditions, dog and human
health may be at risk from bacterial infection.
Due to the risk that certain bacteria can pose to human health, it is
sensible to ensure that good hygiene is practised with regards to food
reward storage. Food reward bags should be emptied every day, with
the contents thrown away and replaced with fresh food the following
day. It would also be sensible to wash food reward bags on a weekly
basis, or perhaps more frequently in warmer weather. The risk of faecal
contamination of the contents and the risk to human health is reduced
by washing hands as soon as is practically possible after clearing up
dog faeces.
Contents
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* DCR Profiles
Beverley Muldoon – District Client Representative for Central
Midlands, Northants, Leicester & Rutland
I was born with Cone Dystrophy, so my sight is worse in bright sunshine. I
had to use a long cane at school but I never had much confidence in
it and didn't like using it. When I reached 16, I stopped using the cane
and never went anywhere alone, relying on friends and family to take
me out.
When I had children, I wanted to be able to take them to places on
my own, to walk them to school. I got my first guide dog, Worthy, about
17 years ago, and she made an awful lot of difference to my
confidence and mobility.
But Guide Dogs has changed my life in another way – I met my second
husband, Paul, while I was on class! He's a Rehab Worker for Guide
Dogs at Exhall Grange, a special school in Coventry. We've been
together for 16 years, and I have five children, Lee, Mark, Rebecca,
Molly and Joe, who are aged between 11 and 24. We also have quite
a few pets – four other dogs, five cats, a parrot, two rabbits and a
hamster! My retired guide dog, Greg, passed away earlier this year.
I also volunteer at Exhall Grange, where there are youngsters with
additional needs and life-limiting conditions. I help them with their
maths, their reading and basic skills such as cooking. Seeing what they
have to deal with makes me realise that all I have wrong with me is my
eyes.
Contents
John Watson – District Client Representative for Merseyside
I developed diabetic retinopathy when I was 29, losing the sight in my
right eye when I was 37 and in my left when I was 40. After I lost my
sight, I sat around the house and said 'I'm not going out of the door
again'. But my social worker had heard of a place called the
Christopher Grange Visual Rehabilitation Centre, so she took me down
there one day. By the end of the day, I was exhausted from trying out
all the different things they have to help people with sight loss!
After a year, they asked me to volunteer, teaching things like living skills
and Braille. The local Guide Dogs was based behind the centre, and
someone came in one day to see if anyone might like to try for a guide
dog. I didn't think I'd be eligible because I still had some vision, but they
told me to put my name down. Six months later, in 1997, I got Dalton.
I'm on my second dog now, a Labrador/German shepherd cross called
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Regie, who's one of the biggest guide dogs in the world! He's famous
throughout Liverpool and though he looks scary, he's as soft as a brush!
I'm now on my second stint as a District Client Representative. People
at Christopher Grange always used to ask me about Guide Dogs, so
when the opportunity came up to be a DCR and act as a point of
contact for people with questions, I took it.
Contents
* Letters
Letter from Ann Yates, guide dog owner and secretary of the Circle of
Guide Dog Owners
In return for a subscription, the Circle of Guide Dog Owners (COGDO) is
made up of guide dog owners or anyone interested in guide dogrelated matters. Non-guide dog owners, either blind or sighted, can
become associate members for half the subscription.
COGDO is an independent organisation which exists to promote
fellowship among guide dog owners. Early each October, we have an
annual general meeting and social weekend, giving members the
chance to meet old friends and make new ones.
We also provide help and advice and give guide dog owners the
chance to exchange ideas through our magazine, News & Views.
News & Views is published three times a year on cassette and contains
reports and information provided by members on any topic. CODGO
also promotes guide dog owners' and other blind and partially sighted
people's welfare by making sure we are represented on outside bodies
with similar aims and objectives to our own.
The more members CODGO has, the greater its voice on all subjects,
leading to a better life for blind and partially sighted people. So why
not join CODGO and make it a more active organisation? To find out
more, please contact our Treasurer, Steven Hassall, at 89 Bisley Road,
Stroud, Gloucestershire, GL5 1HQ, telephone 01453 740 773 or mobile
07981 760 019.
Contents
Letter from guide dog owner, Alma Swarbrick
I write in response to the letter which appeared in the last Guide Dog
Matters regarding the disability minister, Maria Miller. I am totally
stressed that Ms Miller thinks that guide dogs simply guide visually
impaired people! It seems very obvious to me, having had the great
honour of using and loving guide dogs for forty years, that they do
much more than that.
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These wonderful dogs have made my life so much better in every way.
It is quite obvious that an animal of such great standards cannot feed,
help us dress, make us hot drinks, etc. But for goodness' sake, what on
Earth gives the minister in question the idea that visually impaired
people are not capable of dressing, eating, drinking and running a
home? Some even bring up children a lot better than some sighted
people!
I could go on and on about the wonderful places my guide dogs have
taken me and the wonderful things these clever animals can do for us.
My favourite saying is "I prefer my wonderful dogs to a lot of human
beings"!
I feel so upset that a person who is supposed to understand disabilities
can have such a narrow view and, from what I imagine, very little
knowledge about the capabilities of our wonderful 'eyes'. As far as I am
concerned, it is an insult if Ms Miller thinks that all Guide Dogs workers
do is train dogs to guide visually impaired people like myself around.
Contents
Letter from John Welsman, guide dog owner and Guide Dogs' Transport
Policy Officer
I was presenting the issues faced by guide dog owners using taxis at a
convention of Taxi Licensing officers and came across a company
promoting a free app for iPhone and Android smart phone users.
In essence, the app determines your geographical location and
presents you with a list of phone numbers for taxi operators in the
vicinity. The app will also allow you to select a location and find taxi
company phone numbers for that area.
I located the app, called Metro Cab Finder, on Apple's App Store and
installed it on my iPhone. Much to my delight, it worked. All phone
numbers and buttons spoke to me.
While there are other taxi apps on the market, I liked this one because
it’s a simple interface which is not difficult for blind iPhone users like me
to use. The Android app has not been tested.
Contents
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* List of phone numbers and contact details arising from articles
Building for the future of Guide Dogs
Call: 0118 983 8771 (Nikki Malin)
Email: nikki.malin@guidedogs.org.uk
Dog attacks on guide dogs
Call: Freephone 0800 028 4348 (Campaigns team)
Email: campaigns@guidedogs.org.uk
Safeguarding children and vulnerable adults
Call: 0845 372 7452 (Safeguarding team)
Email: safeguarding.training@guidedogs.org.uk
Tell the world your story
Call: 0118 983 8138 (Bryony Richards)
Emails: bryony.richards@guidedogs.org.uk
Take part in Go Walkies
Call: 0845 600 6787 (Events team)
Email: gowalkies@guidedogs.org.uk
To volunteer for Guide Dogs
Call: 0845 371 7771 (National Volunteer Office)
Email: volunteer@guidedogs.org.uk
Volunteering to be a speaker
Call: 0870 600 2323 (you'll get through to your local fundraising team)
Support Guiding Stars
Call: 0118 983 8385 (Joette Emerton)
Help them to see it your way
Call: 01278 764 771 (Stephanie Village)
Circle of Guide Dog Owners
Call: 01453 740 773 or 07981 760 019 (Steven Hassall)
Contents
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