Jul 22 2005 : Gary Anderson
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McAfee VirusScan Blocked by Buffer Overflow Protection
TD 8.0 QTP 8.2 McAfee VirusScan 8.0i
Both workstations are Windows XP.
Attempting to access QTP tests in TestDirector in Expert View after 3 or 4 tests eventually gets a
buffer overflow attempt blocked by McAfee VirusScan Message. One workstation was totally reimaged
and it still got the same error.
Support hasn't heard of anything yet. Has anyone else seen anything like this?
Jul 24 2005 : GRANIER ALAIN
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McAfee VirusScan Blocked by Buffer Overflow Protection
Hi,
I have the same problem vith QTP 8.2.
Jul 25 2005 : Gary Anderson
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Buffer Overflow Protection problem user related.
Using the same PC, we have now identified 2 users that when they login to the PC experience the
problem and 1 user that doesn't so the problem appears to be in the user login scripts. We are now
checking the user login scripts
Sep 06 2005 : GopalaKrishna Veluguleti
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Buffer Overflow Protection problem user related.
I am also getting the same kind of problem after upgarding the McAfee to version 8.0i. When I am
trying to log into the Testdirector or log out, I am getting buffer overflow protection message.
Temporarily I am disabling the antivirus before logging into the Testdirector. Does anybody know the
permanant sollution for this issue?
Sep 06 2005 : Sridhar Rao Bommena
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Buffer Overflow Protection problem user related.
Instead of disabling the antivirus itself, I would recommend to disable just the bufferoverflow protection
in the Mcafee. Right click on the Mcafee icon on the desktop, and click on Virus console. Then double
click on Buffer overflow protection and uncheck the Enable Buffer overflow protection. You may have
to restart the system to see the effect. That should solve the issue.
Sep 06 2005 : GopalaKrishna Veluguleti
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Buffer Overflow Protection problem user related.
Actually that is what I did, I disabled the Buffer Overflow protection from Virus console. But the
properties of the antivirus are controlled from the server in the network. Eventhough I disabled the
Buffer overflow protection on my server, it is enabling automatically after few minutes. So I am doing it
manually every time when I am logging in. once I logged in I am ok.
Sep 07 2005 : Gary Anderson
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Virus Buffer Overflow. Will Mercury fix it?
Our IS staff allowed us to disable the buffer overflow detection but as previously mentioned, they have
it set up to automatically re-enable, in our case in 8 hours. You can further secure it by limiting it to the
dll associated with the overflow.
BUT all this ignores the fundamental problem that there seems to be an buffer overflow problem in
TestDirector.
SO please contact Mercury as they need to be aware that this problem is happening to more than one
customer and efforts need to be made to fix the cause.
Sep 12 2005 : Jason Kuper
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McAfee VirusScan Blocked by Buffer Overflow Protection
Is what I am seeing related?
QC 8.2 McAfee Enterprise 7.1.0 Win2000
No Buffer Space Available error with QualityCenter 8.2
It's been going on for a while, ever since we installed. Every week or so, we hit this error:
Messages:
Failed to connect user 'admin' to project EREM in domain DEFAULT;
Failed to find project EREM in domain DEFAULT;
Failed to load properties of project 'default::erem';
Failed to reload the instance of the data const cache information for default::erem project.;
Failed to obtain a connection to schema 'default_erem_db';
Can't create a new database connection for url 'jdbc:inetora:QCSERVER:1521:QC82';
No buffer space available (maximum connections reached?): connect;
Sep 12 2005 : Lifai Chan
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McAfee VirusScan Blocked by Buffer Overflow Protection
I agree with Jason, I am having the same issue and disabling the buffer flow has worked.
But is there other ways of doing this? Like creating a program to run every so hours to
disable it? Has anyone tried that?
Thanks.
Sep 11 2007 : Joe Schmidt
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Virus Buffer Overflow. Will Mercury fix it?
It seems rather clear that the cause of this problem is in QC and needs to be fixed by Mercury/HP. The
result is often QC data loss and lost productivity. We currently have service requests open asking
Mercury/HP to address this issue.
Due to the nature of our security requirements our IT admins are unwilling to assume the risk of
allowing us to disable buffer overflow detection. The fact of the matter is many QC customers are
reporting that something in QC's WEBCLI~1.DLL is being detected by McAfee “VirusScan” as a buffer
overflow violation.
Cautious network admins will not allow the disabling of software that works to protect their enterprise
from buffer overflow activity. In our case QC is the only application we have that generates buffer
overflow violations.
Sep 12 2007 : Peggy Kneller
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Virus Buffer Overflow. Will Mercury fix it?
We ran into the same issue, and after much head-banging and frustration, our network admins allowed
us to set exclusions on the .dll's that were causing the problems. So far that seems to have helped, but
I would also like to hear that HP plans to address the issue (we had also submitted a Service Request
for this, which has since been closed).
Sep 28 2007 : Trudy Claspill
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Virus Buffer Overflow. Will Mercury fix it?
We also ran into the same problem, though on limited workstations. I also filed a service request.
Mercury told me to reference KB20022, and to try setting exclusions for the Mercury files. IT agreed to
the exclusions solution. Mercury has closed our service request. It seems pretty clear that they don't
plan to fix this issue, at lease in QC 9.0
Oct 12 2007 : Mikhail Kouriline
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Virus Buffer Overflow. Will Mercury fix it?
Hi,
Mercury sugests use their QC browser, it can be downloaded from QC Add-ins
rds, mikhail