Job Description
Post:
Front-of-House Staff
(A number of part-time positions available on a casual
contract basis)
Reporting to:
No.1 Royal Crescent Administrator
Purpose of role:
To sell entrance tickets to members of the public wishing to
visit No.1 Royal Crescent and to provide information about
visiting the house and the museum shop.
No. 1 Royal Crescent is currently undergoing a major restoration project to reunite the
house with its original servants’ wing. The new museum will have a total of 10 dressed
rooms and spaces, double the amount in its previous incarnation. In previous years, No. 1
Royal Crescent received on average 50,000 visitors per year and we are expecting this to
increase to at least 60,000 per year following re-opening in June 2013. The museum is open
to the public seven days per week, closed Monday mornings.
The purpose and scope of this role will be to act as the front-of-house staff for the museum,
welcoming visitors to the museum and selling tickets to enter the main house. As the
primary point of contact for the museum staff will encourage visitors to buy a ticket for the
museum and explain the format of the visit. The front-of-house staff will also be responsible
for explaining the alternative visitor route to any disabled visitor to the museum and
providing the necessary audio-visual equipment.
Key responsibilities
Welcoming visitors
 Providing a warm welcome to visitors
 Selling tickets to enter the main house and explain the set-up of the two buildings
 Entering tickets with gift-aid
 Encourage visitors to enter the ‘Introduction Room’ before visiting the main house,
or if they are unsure about buying a ticket.
 Directing visitors through to the museum shop if required
 Informing visitors of any special events or workshops taking place within the museum
Maintaining the front desk area
 Working with the museum administrator to ensure that at the beginning of the day
the desk is fully stocked with necessary equipment, including till roll, change,
museum leaflets, children’s’ trails etc.
Desk Till
 Counting in the desk float at the beginning of each day and recording it on the
takings sheet
 Cashing up at the end of the day
Visitor Care
 In the event of a fire, acting as the primary fire marshal for the entrance area of the
museum (full training will be provided)
 Notifying the museum administrator of any issues with visitors to the museum within
the entrance area.
 Directing disabled visitors in entering the museum via the alternative entrance, and
providing the tablets containing the virtual tour for inaccessible areas.
In addition, the post holders may be required to undertake other duties and responsibilities
compatible with the overall scope of the post.
Person Specification
Knowledge:
Interest and passion for history, in particular Georgian Bath
Customer care training and/or experience
Skills:
Good Communicator
Effective team member
Self-motivated
Common sense approach
Good people skills and a tactful, professional approach
Literate
Experience:
Some experience of working in a customer facing role
Experience of till work desirable but not essential as full training will be given
Working hours:
We have a number of part time positions available on a casual contract basis to join our
team of desk staff. Half-day or full-day shifts are available based on the following shift
times:
Monday – 11.30 am – 2.30 pm and 2.30 pm – 5.30 pm
Tuesday – Sunday (and bank holidays) - 10.00 am – 1.45 pm and 1.45 pm – 5.30 pm
Basic pay – £6.19/ hour + holiday allowance