Broughton House Surgery
Broughton House Surgery
241 Tring Road
Aylesbury
Bucks, HP20 1PH
Telephone: 01296 425858
01296 393398
Fax:
Website
www.gpsbroughtonhouse.co.uk/
When the surgery is closed call 111
Visit us on Facebook
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Welcome to Broughton House Surgery
The practice consists of three doctors, who work closely with health visitor, district and practice
nurses, and our reception team to give a seam-less service. Our aim is to give the very highest
standards of care to our patients, in a climate of mutual respect.
We hope to use our surgery website as a way of presenting all our patients with an up to date
resource for all information relating to our practice. We will keep it current with any news,
developments & details that are relevant to the practice & our patients.
As well as a source of information about our Practice, the staff & the services we provide, we
hope you use the website as a useful resource with links to other reliable websites for health
related information. If there is topical health information we will also add this to the website.
Have a look around our website and please do send us some feedback. We can use your thoughts
to improve our online services & further develop the website to make it a more useful, practical
application for our patients.
Read our Flu Advice page to find out about seasonal and swine influenza
Download our latest practice newsletter
Patient questionnaire feedback 2008
Opening Times
The surgery is open at the following times:Morning
Afternoon
Monday
07:30
18:30
Tuesday
07:30
18:30
Wednesday
07:30
19:30
Thursday
08:00
18:30
Friday
07:30
18:30
Weekend
closed
closed
Please note the surgery opens at 7.30am and closes at 7.30pm for pre-booked appointments only
The telephone lines are manned between 08:00 to 13:00 and 14:00 to 18:30
When We Are Closed
A doctor is always available for emergencies. Outside normal surgery hours (6.30pm – 8.00am
next working day and at weekends and public holidays contact The NHS 111 Service - calls to
111 are free from landlines and mobiles
When we are closed for Protected Learning Times - see dates on front page there is a
seperate number that is only operational between 1pm and 6.30pm on those days 01296
850011
NHS Direct can be contacted on 0845 4647 for advice and information only.
Out of hours is now the responsibility of The Buckinghamshire PCT.
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Closed from 1pm on the following dates for Protected
Learning 2013
If you need a doctor urgently between 1pm and 6.30 pm pls
ring 01296 850011; from 6.30pm please ring the NHS 111
service - calls to 111 are free from landlines and mobiles
16th January
14th February
7th March * remaining open for midwives appointments
only
13th March
17th April
15th May
19th June
17th July
18th September
9th October
21st November *remain open for BOOKED flu jabs only
5th December
Dates for 2014
15th January
12th February
6th March
20th April
Only ONE of these people
WHERE TO GO IF YOU ARE UNWELL
Appointments
Surgeries
Appointments commence at 8.00am – but not for all clinicians. This is subject to change in the
event of annual leave or study leave. Appointments can be pre-booked up to 4 weeks in advance
subject to availability.
Half of all the day’s appointments are kept for booking on the day only – this is in response to
our patients’ requests. Please phone as near to 8.00am as possible if you need to be seen that day
and please note that you may not always see your own GP or be able to select a time.
Click Here to book/cancel your appointment online
Contact reception to register to use this sytem. Please note if you forget your password, you
will need to re-appy to use the system, as we are unable to issue password reminders.
Please note there will only be limited online booking, for each GP and you will be unable to
book for the nurses in this way
Emergencies
Monday mornings remain dedicated to urgent appointments – you can also request to be seen on
the day you request (see above). If you need to be seen, please tell the receptionist and she will
add you into a surgery – you may not been seen by your own GP or be able to specify a time.
Pre-Bookable Appointments
There are pre-bookable appointments available to book one month in advance, but these do get
taken very quickly. We have also introduced a number of appointments that are released 24 / 48
hours in advance - these may not be with your normal doctor.
PLEASE NOTE APPOINTMENTS FOR THE DAY WILL NOT BE RELEASED UNTIL
8AM, WHEN THE TELEPHONES ARE SWITCHED OVER, THIS INCLUDES ANY
ONLINE APPOINTMENTS THAT ARE HELD BACK FOR ON THE DAY BOOKINGS
Home Visits
Please come to the surgery if you are able to as all facilities are to hand. If however you are too
ill to travel you may ask for a visit by phoning reception. The doctor will discuss matters with
you by telephoning you by return.
It helps us a great deal if a request for a home visit is received by us before 10.30 am although
we realise this is not always possible.
Please note that the receptionist will ask for details as to why you need the visit - this is to help
the doctor to prioritise their workload.
Please be aware that it will be the Duty Doctor who makes the visits, so you won't necessarily
see your normal doctor
Test Results
The practice has a strict policy regarding confidentiality and data protection. We will only
release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
Please also note that test results are given out after 3pm in the afternoon, as the telephone lines
are very busy in the morning.
Each GP that is working will have limited telephone appointments available.
You will be asked to leave your name and contact landline number (where possible), a brief idea
of what the call is about, if you are happy to tell the receptionist and you will be advised of a two
hour time slot that you will be called back in.
Please be aware that sometimes emergencies do crop up and the Doctor may be unable to call
back during that slot - this is normally unavoidable and we apologise in advance.
Repeat Prescriptions
Repeat prescriptions cannot be taken over the telephone, as this can lead to mistakes with
specific wording and dosage. It is important for us to eliminate the possibility of error, this
safeguards you as the patients.
This change is in line with other local practices. Repeat prescriptions will be processed in 2
working days. We will take repeat prescriptions over the telephone for patients who are
immobile/housebound or terminally ill,
A box is available in the reception area for repeat prescriptions to be placed in.
URGENT Requests
We are now unable to provide urgent on the day requests - it is the patients responsibility to
ensure they order their medication in good time. If you cant get into the surgery, then you can
order online; if you have lost your slip then please drop your details along with the names of the
medications you need into the surgery or order online. If you have no medication left, if you take
your empty boxes to your regular pharmacist, they will issue a three day supply or a number of
medications can be purchased from the pharmacist.
Warfarin Tablets
If you are ordering your warfarin medication, then we need your anti-coagulant book in, so as we
can take a copy of your last result. This is to ensure that the correct medication is being given, as
the hospital still retain the responsibility of dosing for patients, but have passed the responsibility
for prescribing to the GPs now. A prescription will not be issued without the yellow book, or a
photocopy of your last result.
Online Prescriptions
This is for routine prescription requests only, as the mailbox will only be checked once a day.
Please do not send any medical questions via this form.
Click here to access the online Repeat Prescription Form
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
From 1 April 2009, the charges are:
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Prescription (per item): £7.20
12-month prepayment certificate (PPC): £104.00
3-month PPC: £28.25
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is
£7.20, whereas a three month PPC will cost you £28.25 and a 12 month PPC £104.00.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Diabetic Clinic
All our diabetic patients are seen regularly bi-annually by the GP or Clare . Insulin dependant
diabetics have their care shared between the hospital and the practice GPs but those who are
managed with tablets or diet alone are managed entirely by the practice.
The incidence of diabetes is increasing in our communities and it is essential that this condition
is managed well in order to avoid the long-term complications of heart disease, stroke, peripheral
vascular disease, eye and kidney complications.
At the clinic patients are first seen by Clare, our practice nurse, who does appropriate blood tests
and checks weight, blood pressure and urine. She also checks other risk factors such as alcohol
and smoking status, then it"s on to the doctor who looks at the overall control of the diabetes and
weight and blood pressure, and who instigates changes in medication and encourages a healthy
lifestyle. The legs are also checked carefully for diabetic problems involving the nerves and
blood vessels.
It is vital that in this condition patients take responsibility for their health, and take on-board the
health advice that we try and tailor to each patient. With this successful partnership we hope to
give diabetic patients a better quality of life with a long lifespan.
Please Note: You need to make an appointment for your routine blood tests 2 weeks prior to
your diabetic review.
Asthma Clinic
This is a clinic run by Diane who has an expertise in asthma. Patients with chronic bronchitis are
also seen in this clinic and there are many patients who have a combination of both of these
conditions. The aim of the clinic is to allow the patient with the aid of education and treatment to
maximise their health and quality of life.
Chronic bronchitis is essentially in its purest state a disease, which is caused by smoking. The
aim of treatment is to persuade and support the patient to stop smoking, as this is the only
intervention, which will halt the further deterioration of this condition. Some patients also have a
degree of asthma and are able to have this element of their condition treated and inhalers
certainly make life more comfortable easing to an extent the main symptoms of cough, wheeze
and breathlessness. We have also the ability to do within the practice, a test called Spirometry.
This is an instrument, which can tell us what the severity of the chronic bronchitis is, and help us
to distinguish chronic bronchitis from asthma.
Asthma is an eminently treatable condition but asthma sufferers tend to underestimate the
possible impact of their disease and require regular review appointments to bring them abreast of
new treatments and to encourage them to take regular preventative inhalers to control their
asthma in the best possible way. We hope that with most patients they will learn how to modify
their own treatment to respond to deterioration or stability so that they remain on the least
strength of treatment.
Depending on the severity of your asthma, you will be seen annually or bi-annually for your
reviews.
Cardiovascular Clinic
This clinic is run by a practice nurse and by the GP. It encompasses the regular review of all
patients who have a range of conditions including hypertension, heart disease, strokes and poor
circulation.
The National Service Framework has set many targets for the monitoring and treatment of these
conditions which include blood pressure targets, and targets for smoking cessation and lowering
of other risk factors which are very important to these conditions such as levels of cholesterol.
Many patients have multiple risk factors which have to be addressed if we are to be successful in
reducing the incidence of heart attack and stroke in our practice. Diet and exercise are other
important factors and we are constantly promoting these.
You will be seen bi-annually by either the GP / Clare or Diana
We also offer clinics for:
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Child Health Surveillance
New patient screening
Maternity Services
Well woman clinic
Family Planning
Well man clinic
Flu immunisation programme every October/November
Foreign Travel and Immunisation (we are a Yellow Fever Centre, charges apply)
Smoking cessation
Emergency contraception (please advise reception you need to be seen on day)
Podiatry from September 08 ( PRIVATE – Fees Apply)
Download our leaflet regarding contraception
Blood Pressure Machine
We now have a blood pressure machine in the waiting room, which patients are free to come in
and use. If you prefer to come in at a quietier time, then lunchtimes between 1 - 2pm (apart from
Wednesday's) or between 6 - 7.20pm on a Wednesday evening are good times (when Dr.
Campling is doing late surgery).
The machine is very simple to use and you do not need to roll your sleeve up and there is no
need to remove jumpers or cardigans.
Take a seat in front of the machine.
You can choose which arm you use
Insert into the slot - you will feel a dip, where your elbow should be
Press the start button
You will feel the cuff tightening, as you would if one of the clinicans were performing this test
The machine will register your recording and print off a record of this
The cuff will deflate
Take the slip to the receptionist, who will ask you to put your name and date of birth on to the
top of the slip
This will then be passed to your GP to look at
For patients that attend twice yearly for hypertension / chronic heart disease clinic, you will be
asked to use this machine, instead of your six monthly simple blood pressure appointment.
Have a go next time you are in and let us know what you think
Patient Registration
Patient Registration
When you register at the practice you will be asked to complete a registration form and also a
questionnaire, this is because it can take a considerable amount of time to receive your records.
We MUST receive your registration form and fully completed questionnaire, along with your
proofs of identity before we can register you.
You must bring along one proof of identity and one document that confirms residency from the
lists below. Pease note we cannot register you without these being provided
Documents to confirm identity:
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Birth Certificate (Not a copy)
Passport
UK photocard driving licence
Benefit / Pension Book (Not card)
Official Tax notification
Documents to confirm residency:
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Housing contract
Utility Bill dated within the last three months (not mobile phone)
Bank statement
Residence Permit
Letter from IND or Border & Immigration Services
Official tax document (eg council tax)
Work Permit
If this is your first registration with a GP in this country, you will also need to provide a
current visa when you register. Please note that checks will be carried out with both the
Home Office and the Fraud Department to ensure that you are entitled to register as an
NHS patient.
Download a registration form (www.mysurgerywebsite.co.uk/regforms/gpregistration1.pdf)
Core Areas:
Please note that each practice has a core area to accept registrations from - we DO NOT accept
registrations from Southcourt, Mandeville, Fairford Leys, Meadowcroft, Hayden Hill, Aston
Clinton, Stone or Bishopstone. If you are registered and move out of the area, then you will be
required to re-register at a practice, which is more local to you. If in doubt please consult
reception.
Confidentiality
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases Anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Download our leaflet - You, your rights and your health records
Suggestions & Complaints
Suggestions & Complaints
A complaints leaflet can be requested at reception. We take all complaints very seriously and our
Practice Manager will be happy to try and resolve any problems you may have.
We endeavour to respond to a written complaint with 48 hours, prior to a full investigation
taking place and give you a full written response within 2 weeks.
Download our Complaints Leaflet
You can also contact the Patient Liaison Service (PALS) for help and support if necessary.
Telephone 0800 328 5640 between 9.00am – 4.00pm Monday to Friday, (excluding public
holidays) or email pals@buckspct.nhs.uk
The PALS team are based at:
Buckinghamshire PCT
3rd Floor Rapid House
40 Oxford Road
High Wycombe
Bucks HP11 2EE
Violence Statement
Violence Statement
We have a zero tolerance stance with regards violence at this practice.
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive
comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or
abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their
relatives will be reported to the police as an assault.
Patient Rights
Patient Rights
You will be treated with respect and as a partner in your care. Being a partner means you have
responsibilities too.
We will:
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Ensure our patients have 24-hour access to medical advice.
Aim for you to have access to a suitably qualified medical professional within 48 hours
of your initial contact during surgery hours, or in an urgent case, the same day.
Work in partnership with you to achieve the best medical care possible.
Involve you and listen to your opinions and views in all aspects of your medical care.
The prevention of disease, illness and injury is a primary concern.
The medical staff will advise and inform you of the steps you can take to promote good health
and a healthy lifestyle. We would respectfully ask that you:
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Let us know if you intend to cancel an appointment or are running late.
Treat staff with courtesy and respect. Reception staff may have to ask some personal
questions to assist us in providing you with the best service
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Inform the practice staff of any alterations in your circumstances, such as change of
surname, address or telephone number. Please ensure that we have your correct telephone
number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important
that you adhere to information and advice given to you by health professionals, and co-operate
with the practice in endeavouring to keep you healthy.
Download our leaflet - You, your rights and your health records
Patient Survey Results
Patient Survey Results
The practice has published the results of more than one survey on this website. Please choose a
survey from the list below to see the latest results.
Broughton House Patient Survey
(www.mysurgeryoffice.co.uk/psurvey.aspx?p=99646&v=K82608)
Patient Survey 2012 – 2013 (www.mysurgeryoffice.co.uk/psurvey.aspx?p=118560&v=K82608)
Survey Analysis July 2012 - March 2013
CQC Information
Care Quality Commission page on Broughton House Surgery (www.cqc.org.uk/directory/1553806586?referer=widget1)
Merger Update
Proposed merger between
Poplar Grove practice and Broughton House Surgery
Work has commenced on the car park
21st Oct - Building work has commenced!
Oct 2013 - We are pleased to announce that building works will commence later this month on
the current Poplar Grove site (21st Oct). The first phase will be the new car park and this will
take approximately nine weeks. We will keep you updated as the building works continue
Stop Press..... 21st August 2013 Contracts for the land have now been exchanged and planning
permission granted. Work should start on site at the end of September / October 2013
Over the past five years, we have explored options with the local Primary Care Trust (PCT) to
see how and if we could extend our current premises, as we have literally out-grown them and it
can no longer meet the needs of a growing and developing practice. Currently, all the clinical
staff have to hot desk and move from room to room.
A merger would bring with it the opportunity for developing services, where patients can be seen
in the community, rather then having to attend hospital for some of their investigations. The
Partners and nursing staff would be able to share their clinical knowledge and skills which would
be for the benefit of patients as it is becoming clear that small practices are becoming
unsustainable because of the demands imposed upon them.
The merger is not just attractive to the practices in clinical planning and management terms; it
also allows the growing patient lists of over 4,300 at Broughton and 13,000 at Poplar Grove to be
catered for in a new, efficient purpose built single building that minimises space loss for
circulation and service areas. This is a more effective space solution than maintaining two
buildings.
The practice merger and the enlarged building provide solutions to these issues, including
succession planning. The opportunity for the practices to come together in one building provides
a number of simultaneous benefits, while offering new and improved facilities that meet all
health & safety, clinical & access requirements & guidelines, including Care Quality
Commission registration & infection control standards.
As well as providing the existing practice populations with quality primary care facilities that are
currently needed, the project represents a cornerstone in the strategic development of services in
Aylesbury. This is because the rising population numbers require all practices to provide more
facilities over time, as part of a rolling programme.
Both practices consulted with their patient poplulation in September 2011 and various meetings
have been held with Local Councillors, the Overview and Scrutiny Committee, AVDC Planning
Department and the PCT. An application was submitted to AVDC on the 19th July and
acknowledge on the 30th July. We should receive a decision on the application by the 24th
September. The plans submitted have been updated and are available to view at the practice.
Thank you
Partners
**Please note we are still waiting for planning permission - we are hopeful of a positive response
by March 2013. In the meantime the two surgeries are both working towards the planned merger
with regard to IT.
Please have a look at the following documents:
Proposed Services
Site Plan
Landscape Plan
Elevation Plan 1
Elevation Plan 2
Floor Plan
CareData and YOU
Care Data extraction begins from GP clinical systems soon. Confidential information from your medical
records can be uses by the NHS to improve services offered so we can provide the best possible care for
everyone. This information along with your postcode and nhs number (not your name) are sent to a secure
system where it can be linked to other health information. This allows those planning NHS services or
carrying out medical research to use the information from different parts of the NHS in a way which does not
identify you. YOU HAVE A CHOICE - If you are happy for this to happen you do not need to do anything. If
you have any concerns or wish to prevent this from happening, please speak to our practice staff.
You can find more information at www.nhs.uk/caredata (www.nhs.uk/caredata)
Technology To help You/Online Booking
Did you know that:
When you arrive, you can check in via our new automated check in system to save you having to
wait at the desk . You will also get given information on how long your approximate wait will be
and also in time, be asked to input answers to some questions that we have for you
Register for online booking, either at reception or you can now sign up online at
http://http://www.patient.co.uk/patient-access.asp (www.patient.co.uk/patient-access.asp) Once
you have registered on line you will need to still bring in ID so as reception can complete your
registration, as you will only be able to make one booking. Please note that these are for Doctor
appointments only. There will be a mixture of pre-bookable and same on the day availability which will be released at 8am when the phones go over
You can also download an app to book your appointments from your phone
You will also be able to change your details and order your repeat medication using this service
Video of how to register (www.patient.co.uk/patient-access.asp)
You can still also order your prescriptions online via the prescribing tab on this website
Let us have your mobile telephone number, so as we can text you a reminder of your
appointments - please advise us if you wish to opt out of this service
Practice Based Commissioning
Broughton House Surgery has been a member of Aylesbury Vale Clinical Commisisioning
Group ( Formally United Commissioning LLP) since its inception. United Commissioning LLP
was formed in May 2006 as a legal not-for-profit entity representing the practice based
commissioning interests of all GP practices in the Vale of Aylesbury - it changed its name to
AVCCG in 2012.
AVCCG is leading on the development of local processes for improving patient services and
providing value for money through the redesign of patient pathways. AVCCG is collaborating
with NHS Buckinghamshire Primary Care Trust and all relevant health and social care
organisations, and is consulting with practice staff and service users.
To get more information on Aylesbury Vale Clinical Commissioning Group, click here to go to
their website:
http://www.aylesburyvaleccg.nhs.uk/unitedcomm/ (www.aylesburyvaleccg.nhs.uk/unitedcomm/)
Ethnicity and Language
Please download the form below and return it to the practice
Ethnicity and First Language Form
Useful Links
The GP's feel that patients may find the following links useful.
http://www.patient.co.uk/ (www.patient.co.uk/)
http://www.healthtalkonline.org/ (www.healthtalkonline.org/)
http://www.qintervention.org/ (www.qintervention.org/)
www.nhs.uk/news (www.nhs.uk/news)
http://www.cancerresearchuk.org/ (www.cancerresearchuk.org/)
http://www.childhealthbucks.com (www.childhealthbucks.com)
Change of Address
Please let us know as soon as possible if your address changes.
Change of Address Form
Please notify us in writing of your new contact details. Please be aware that if you move out of
our core area, then you will be requested to register with a local GP surgery.
We do not cover the following areas (updated regularly)
Meadowcroft Stone
Southcourt Bishopstone
Hayden Hill Aston Clinton
Fairford Leys Mandeville
Change of Name:
if you change your name then the Practice needs to see the official certificate (eg marriage
certificate), as Thames Valley Primary Care Agency will not accept any amendments without
this.
Change of Name Form
Disabled Access
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GP Training
Medical students and Nursing students attend the practice from time to time. We hope that you
will co-operate with us and help the students to learn about general practice. However, you will
be informed of their presence in advance, and if you do not want them to be present at a
consultation, your wishes will be respected. This will not affect your treatment in any way.
We also have Foundation Year 2 (FY2) doctors assigned to the practice for periods of four
months. These doctors are all qualified and have been working in local hospitals; as part of their
training they come and spend four months in Primary Care. These doctors are fully supervised by
one of the Partners.
Choose and Book
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Flu Advice
BROUGHTON HOUSE SURGERY
FLU CLINICS 2013
WE ARE NOW BOOKING FLU APPOINTMENTS FOR THIS YEAR, IF YOU FALL INTO ONE OF THE
AT RISK CATEGORIES, PLEASE BOOK IN.
GROUPS:
YOU ARE AGED 65 OR OVER
YOU ARE CURRENTLY PREGNANT
YOU ARE AGED OVER 6 MONTHS AND HAVE A CHRONIC RESPIRATORY DISEASE
YOU ARE AGED OVER 6 MONTHS AND HAVE A CHRONIC KIDNEY DISEASE
YOU ARE AGED OVER 6 MONTHS AND HAVE CHRONIC LIVER DISEASE
YOU ARE AGED OVER 6 MONTHS AND ARE IMMUNOSUPRESSED
YOU ARE AGED OVER 6 MONTHS AND HAVE DIABETES
YOU ARE A CARER
-----------------------------------------------------------------------------------------------------------CLINICS WILL BE ON:
SAT 5th OCTOBER 8.30 -12.00
SAT 19th OCTOBER 8.30 - 12.00
**IF YOU ARE BOOKING FOR A CHILD AGED 15 OR UNDER, THEN YOU NEED TO BOOK IN
WITH CLARE, THE PRACTICE NURSE**
YOU CANT JUST TURN UP, YOU MUST HAVE A BOOKED APPOINTMENT. IF POSSIBLE PLEASE
WEAR CLOTHING WHICH HAS SLEEVES THAT ARE EASY TO ROLL UP
New For 2013
Influenza for children aged 2 -3 years. The Government have included children born between 2.9.2009 and
1.9.2011 to the flu vaccination programme this year. You will be receiving a letter from us as these will be
administered in a seperate clinic, unless your child currently has the vaccination because of an underlying
condition. This is part of a rolling programme and will be extended to older children as the programme gets
rolled out over the country
Shingles vaccinations will be offered to patients aged 70 ys or 79 yrs as of 1st September 2013. This is a rolling
programme and will be offered to patients who have turned 70 years old, for a while it will also be offered to
those who have turned 79 years as part of a catch up campaign. This will be given as a single injection and
can be given at the same time as your influenza vaccination.
Further Information can be found here (www.nhs.uk/conditions/vaccinations/Pages/vaccination-schedule-agechecklist.aspx)
Flu Symptoms are as follows:
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High temperature (38C or over) plus two or more of the following
Cough
Excessive tiredness
Chills
Headache
Loss of appetite
Severe nasal congestion
Muscle aches and pains
Sore throat
Vomiting and diarrhoea
All patients with any flu like symptoms should follow the following advice:
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Avoid contact with other people as much as possible
Cover your nose /mouth when sneezing or coughing - use a tissue and dispose of
promptly and carefully
Maintain good hygiene by washing hands frequently with soap and water to reduce the
spread of virus
Clean hard surfaces (eg door handles) frequently with normal cleaning products
Make sure that your children follow this advice
NEWS AND UPDATES
NEWS AND UPDATES
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Flu clinics are now booking - see FLU TAB
Children aged 2-3 are now being called for flu - see FLU TAB for more details
Shingles vaccinations for patients aged 70 yrs OR 79 yrs - see FLU TAB for more details
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Please let us have your mobile telephone number, we can then send you a text reminder
of your appointments
Register for ONLINE booking - please speak to reception
Let us know how we are doing - we are always keen to hear feedback so as we can
improve the service that we provide to you
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). The
Summary Care Record is meant to help emergency doctors and nurses help you when you
contact them when the surgery is closed. Initially, it will contain just your medications and
allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ –
SCR), other staff who work in the NHS will be able to access it along with information from
hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS
databases.
As with all new systems there are pros and cons to think about. When you speak to an
emergency doctor you might overlook something that is important and if they have access to
your medical record it might avoid mistakes or problems, although even then, you should be
asked to give your consent each time a member of NHS Staff wishes to access your record,
unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish
to keep your information at the level of this practice. Connecting for Health (CfH), the
government agency responsible for the Summary Care Record have agreed with doctors’ leaders
that new patients registering with this practice should be able to decide whether or not their
information is uploaded to the Central NHS Computer System.
For existing patients it is different in that it is assumed that you want your record uploaded
to the Central NHS Computer System unless you actively opt out.
26th November 2012
All patients age 16 and over will be receiving a pack over the next ten days or so asking them if
they wish to have a summary care record.
The details that this record will comprise of will be:
Name, address, date of birth and NHS Number
Your current medications and any acutes you may have had in the past 12 months
Any allergies
Any adverse reactions
If you dont want this to happen YOU MUST COMPLETE THE OPT OUT FORM SENT
TO YOU AND RETURN TO RECEPTION WITHIN 12 WEEKS. If we dont hear from
you we will assume you have given impled consent.
For further information visit the Connecting for Health Website
(www.connectingforhealth.nhs.uk/systemsandservices/scr)
www.nhscarerecords.nhs.uk (www.nhscarerecords.nhs.uk) or telephone their information line on
0300 123 3020
If you choose to opt out of the scheme, then you will need to complete a form and bring it along
to the surgery.
Download the opt out form >>>>
(www.connectingforhealth.nhs.uk/systemsandservices/scr/staff/aboutscr/comms/pip/
optout.pdf)
Staff Details
Doctors
Dr Helen
Beesley
Mb ChB 1987 Bristol, MRCGP DCH BA Hons
Dr Beesley normally works:
Tuesday - Morning (Extended hours 7.30 - 7.50 am)
Wednesday - Morning and early afternoon
Thursday - All day
Friday - Morning (extended hours 7.30- 7.50am)
This will alter to cover another Partners absence
Dr Christine
Campling
Mb ChB 1987 Birmingham 1980
Dr. Campling normally works:
Monday - All day
Wednesday - All day (extended hours 6.30-7.20pm )
Friday - All day.
This will change to cover another Partners absence
Dr Helen
Taylor
Mb ChB 1987 Birmingham 1985, MRCGP
Dr. Taylor normally works:
Monday - Morning and Early afternoon (extended hours 7.30 7.50am)
Tuesday All day
Thursday - Morning
Friday -morning (extended hours 7.30 - 7.50am)
This will change to cover another Partners absence
Dr Kate
Parnell
Dr Kate Parnell is joining the team for an initial three months, to
cover one session a week for Dr. Campling. These sessions will
normally be a Monday or Friday morning
Nurses
Mrs
Clare
Stroud
Practice Nurse Clare is normally available: Tuesday - Morning
Wednesday - Morning and alternate early afternoons (alternates with baby
clinic) Thursday - Morning
Mrs
Diane
Alley
Practice Nurse Diane is normally available: Monday - All day Alt
Tuesdays - Mornings and Early afternoon (Alternates with Thursdays) Alt
Thursdays - Afternoons (Alternates with Tuesdays) Friday - Mornings
Healthcare Assistants
Mrs Diana Health Care Assistant Diana normally works: Monday - Morning
King
Wednesday - Morning Thursday -Morning Friday - Morning
Practice Management
Miss
Paula
Martin
Practice Manager Paula is responsible for the overall management of the
practice and is happy to speak to patients if you have any comments or
suggestions to make about the practice. She isn't available on a Thursday
afternoon.
Administration
Mrs Sue
Thomson
Office Administrator - Sue is responsible for 'front of house' and the
reception team. She is happy to speak to patients should you experience
any problems when booking appointments. Sue also now does notes
summarisation
Mrs Julie
Harthill
Admin Assistant. Julie does all the typing at the surgery; if you need to
speak to her she is only available in the mornings from 9am -12
Reception
Mrs Dana Deans
Receptionist
Mrs Eleanor Clelland
Receptionist
Ms Moira Connor
Community Midwives
Sister Kim
Ferguson
Sister Kim Ferguson is the midwife attached to the practice. Her
clinics run on a Thursday afternoon.
Useful website for children aged 0 - 5 years
http://www.childhealthbucks.com (www.childhealthbucks.com)
Community Nurses
Ms
District
Nurse
Team
The District Nurses are now being working from a central base and will
cover localities, so we have no named nurse working at the surgery
anymore. To contact the DNs please ring 01296 564306, your call will be
taken by a member of the team and passed on to the appropriate nurse
covering the area that you live in. Please do not call the surgery, to leave
messages for the DNs, as they no longer call in on a regular basis
Health Visitors
Ms Health Elaine Tranter is currently covering the surgery and is based at Poplar
Visitor
Grove Surgery. Clinic day to see Elaine at clinic is Thursday 10-12 at
The Broughton Children's Centre
Narbeth Drive
Aylesbury
Useful wbsite for children 0 - 5years
http://www.childhealthbucks.com (www.childhealthbucks.com)