Chapter 18 Working with E-mail
TRUE/FALSE
1. E-mail messages have a standard format that consists of three major sections: a header, a body, and
a signature.
ANS: F
REF:268
2. E-mail systems based on client software that’s installed locally are referred to as Webmail. Systems
that provide access to e-mail through a browser are called local e-mail. ANS: F REF:269
3. In order for e-mail to be routed correctly, each e-mail address must be unique. ANS: T
REF:269
4. Zipping files makes them smaller but increases transfer time. ANS: F REF:278
5. You can save an attachment on your hard disk for later use.
ANS: T
REF:280
6. Most e-mail clients offer several predefined folders, such as Inbox, Drafts, Sent Mail, Spam, and
Trash. ANS: T REF:282
7. It is recommended that legal documents that require a signature should be sent through traditional
delivery methods rather than electronically.
ANS: T
REF:285
COMPLETION
1. ________ is an electronic version of the postal system that transmits messages from one computer
to another, usually over the Internet.
ANS: E-mail
REF:268
2. At the heart of a typical e-mail system is an e-mail ________, which is a computer that acts as a
central post office for a group of people.
ANS: server
REF:269
3. Obtaining an e-mail ____ gets your electronic mailbox set up on an e-mail server. ANS: account REF:269
4. An e-mail ________ is a file, such as a document, photo, music clip, or spreadsheet, which is
attached to and sent along with an e-mail message.
ANS: attachment
REF:278
5. A(n) e-mail________ is a block of text or graphics automatically added to the end of every e-mail
message you send.
ANS: signature
REF:283
6. ________ is unwanted electronic junk mail about medical products, low-cost loans, and software upgrades
that often carries viruses and other malicious (恶意) software. ANS: Spam REF:284
MULTIPLE CHOICE
1. The term “e-mail” can refer to ____.
A. a single message
B. the system of computers and software that transmits, receives, and stores e-mail messages
C. both a. and b.
D. neither a. nor b.
ANS: C
REF:268
2. A(n) ____ is an electronic document transmitted over a computer network.
A. e-message
B. instant message
C. doc-mail message
D. e-mail message
ANS: D REF:268
3. As you compose e-mail messages, they can be stored in a(n) ____ folder until you are ready to send
them.
A. Inbox
B. Outbox
C. Sent Mail
D. Contacts
ANS: B
REF:268
4. To use an e-mail system, you need all of the following EXCEPT ____.
A. an e-mail account
B. an Internet connection
C. a browser
D. software to compose e-mails
ANS: C
REF:269
5. The software you use to send, receive, and manage messages is called e-mail ____ software.
A. client
B. server
C. either a. or b.
D. neither a. nor b.
ANS: A
REF:269
6. An e-mail address typically consists of a user ID followed by the ____ sign and the name of the
e-mail server that manages the user’s electronic post office box.
A. @
B. #
C. &
D. *
ANS: A
REF:269
7. An account for ty6072@syphu.edu.cn probably belongs to ____.
A. a web server of a university
B. an employee of a university of USA
C. a member of syphu company
D. a student of teacher at Shenyang Pharmaceutical University
ANS: D
REF:269
8. ____ is typically used to manage your incoming mail.
A. POP3
B. SMTP
C. either a. or b.
D. neither a. nor b.
ANS: A
REF:270
9. The protocol POP3 (Post Office Protocol version 3) is typically used to handle your incoming mail,
whereas ____ (Simple Mail Transfer Protocol) handles outgoing mail.
A. HTTP
B. POP3
C. FTP
D.SMTP
ANS: D
REF:270
10. When you want to read or send mail using Webmail, use ____ to go to your e-mail provider’s Web
site and log in.
A. Windows explorer
ANS: C
B. local access software
C. a browser
D. your company’s intranet
REF:272
11. When using Webmail, it is recommended that you ____.
A. log out of your e-mail account when you are not using it
security software
C. both a. and b.
D. neither a. nor b.
B. protect your computer with
ANS: C
REF:272
12. When composing an e-mail message, enter the recipient’s address in the ____ box.
A. To:
C. Cc:
B. From:
D. Bcc:
ANS: A
REF:274
13. E-mail ____ allow you to quickly, easily, and immediately share files with others.
A. header
B. attachments
C. account
D. browser
ANS: B
REF:278
14. Unread mail is usually displayed in ____, and that feature helps to ensure that you’ve not missed an
important message.
A. bold
B. red type
C. blue type
D. italics
ANS: A
REF:281
15. ____ allows you to forward messages to other e-mail addresses automatically.
A. Autoreply
ANS: B
B. Autoforwarding
C. The return receipt feature
D. Synchronization
REF:283
16. Most e-mail clients have a(n) ____ feature which automatically replies to e-mail messages, a feature
sometimes referred to as “out of office response.”
A. Autoreply
B. Autoforwarding
C. return receipt
D. synchronization
ANS: A REF:283
17. You can ask to be notified if a message has been opened by its recipient by using the ____ feature.
A. Autoreply
B. Autoforwarding
C. read receipt
D. synchronization
ANS: C REF:283