Woodley Centre Surgery
Woodley Surgery
6 Headley Road
Woodley
Berkshire, RG5 4JA
Telephone: 0118 9697307
0118 9272633
Fax:
Website
www.woodleycentresurgery.co.uk
When the surgery is closed call 0118 9787811
Welcome to the Woodley Centre Surgery
Online
If you need medical assistance out of hours, please call
Westcall on 0118 978 7811.
Woodley Centre Surgery is a medium-sized practice established in 1960, when it was initially
single-handed and held in the local church hall. Today, we strive to maintain our reputation as a
family practice serving Woodley, Winnersh and surrounding areas while at the same time
endeavouring to be forward-thinking.
We have two purpose-built surgeries with seven GPs and two nurse practitioners. We also have a
full complement of nursing and administrative staff.
We were a training practice from 1994 to 2006 and then stopped due to lack of space in our old
building. We remain committed to teaching and education and aim to restart GP training in the
next few years. In the meantime we do have the occasional medical student based at the practice.
Woodley Opening Times
Monday
8.00am - 6.30pm
Tuesday
8.00am - 6.30pm
Wednesday
8.00am - 6.30pm
Thursday
8.00am - 6.30pm
Friday
8.00am - 6.30pm
Weekend
closed
Extended Hours
We now offer extended opening hours for those patients who are unable to attend during normal
surgery hours. Appointments are available to book in advance on selected weekday evenings
(usually a Wednesday or Thursday) and alternate Saturdays. Please contact the surgery for
further details.
Winnersh Opening Hours
Morning
Afternoon
Monday
9.00am - 12.30pm
2.00pm - 6.00pm
Tuesday
9.00am - 12.30pm
2.00pm - 6.00pm
Wednesday
9.00am - 12.30pm
2.00pm - 6.00pm
Thursday
9.00am - 12.30pm
2.00pm - 6.00pm
Friday
9.00am - 12.30pm
closed
Weekend
closed
closed
When We Are Closed
All out of hour calls are covered by WestCall, the local out of hours service (0118 9787811).
You may be asked to attend the Primary Care Centre in Reading, instead of having a home visit.
For many problems a telephone consultation may be appropriate.
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
Options:
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Most appointments can be booked for the day on which you ring us.
Each day we will also have some appointments available for booking up to four weeks in
advance. These can be made with a Doctor, Nurse or Nurse Practitioner.
Our successful triage service has now been expanded to cover Monday,
Tuesday and Friday mornings. F or those telephoning to request an appointment;
a receptionist will take your name and telephone number and a GP will return
your call as soon as possible. It may be the case that the GP can resolve your
query over the phone or arrange for you to come in later that morning or
afternoon. This is to enable patients to be treated more efficiently and more
appointments to be available for those who need to see a doctor face to face.
We can also offer you a telephone consultation on the same day or bookable in advance
so that you can speak to the Doctor, Nurse Practitioner or Nurse for advice at a time that
is convenient for you. In order to give you an appropriate appointment you may be asked
the general nature of your problem.
We will try to book you in with the Doctor of your choice, but this may not be possible and it
may be better for you to see a Nurse Practitioner or Practice Nurse.Please be patient with our
receptionists, they are not being obstructive.
In an emergency you contact us by phoning the usual surgery number; those phoning Woodley
should choose the emergency option.
Cancelling an appointment
If you cannot keep an appointment please let us know as soon as possible. We will always be
able to give the appointment to someone else.
Home Visits
Please try to request a home visit before 10.00am and only if it is impossible for you to travel to
the Surgery. This will enable the doctors to plan their day.
The receptionist may ask you to describe your symptoms so we can prioritise visits.
Repeat Prescriptions
Please use the computer slip for repeat prescriptions if you have one.
From time to time you will be asked to see the GP or Nurse Practitioner for a review of your
medication. Requests by telephone will only be taken between 2pm & 4pm.
Patients calling Woodley should choose the repeat prescription option.
Requests for repeat prescriptions can also be faxed to the surgery. Please remember to include
your name and date of birth on faxed requests.
All repeat prescriptions require notice of 2 working days.
Please make sure you have enough medication to cover holiday times.
We may not be able to issue a repeat prescription without adequate notice.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
From 1 April 2012, the charges are:
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Prescription (per item): £7.65
12-month prepayment certificate (PPC): £104.00
3-month PPC: £28.25
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is
£7.20, whereas a three month PPC will cost you £28.25 and a 12 month PPC £104.00.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Test Results
Test Results
It is often possible to obtain test results by telephoning the surgery between 2pm & 4pm.
Callers to Woodley should choose the results option.
Reception staff are not qualified to give some results.
Our receptionist can only provide test results by telephone that have been previously verified by
a GP and in some circumstances your test results will only be given to you by your own GP by
either a telephone or face to face consultation.
Results can only be given to the patient concerned.
X-rays
7 working days
Routine blood tests 3 working days
Clinics & Services
Clinics & Services
Minor Surgery
Dr Reeder's Clinics are normally held at Woodley.
Maternity Services
Midwife (Friday AM - Winnersh)
Doctor and Midwife (Friday PM - Woodley)
Ante-Natal & Post-Natal clinics
(Winnersh: Tuesday AM, Woodley: Friday PM)
Family Planning
Includes IUCD fitting, contraceptive implant fitting, family planning. Dr Eggleton & Nurses
(most days)
Child Immunisation
Nurse (Woodley: Wednesday 9.00 - 10.00, Winnersh: Thursday 9.00 – 10.00).
Diabetic Clinic
Doctor & Nurse (Woodley 2nd & 4th Wednesday afternoon, Winnersh 1st Wednesday
afternoon).
Asthma & COPD clinic
Asthma-trained Nurse most days.
Other Clinics available are:
Travel Clinic We offer travel health advice and vaccinations for patients and business travellers. Please contact
us for further information.
Useful Telephone numbers/Links
Please find below a list of useful telephone numbers/links, which you may find beneficial. Will
be adding to the list in the near future.
Click on the link www.choosewelltoday.com (www.choosewelltoday.com) This contains two
videos with helpful advice for parents and carers of young children and information on the Minor Injuries Units.
Keep Mobile - A voluntary organisation who provide Transport for the elderly and disabled.
(0800 756 6571)
ReadiBus - Provide mobility and independence to people with restricted mobility who would
otherwise have great difficulty in getting out and about. (01189 310000)
Woodley Volunteer Centre - Transport for elderly and disabled residents in the Woodley area.
(01189 698849)
Long-term neurological conditions :
https://web.nhs.net/owa/redir.aspx?C=484ce63e147946dcad5afdf27bc4f799&URL=http%3a%2f
%2fwww.parkinsons.org.uk%2f Tel No: 0808 800 0303
https://web.nhs.net/owa/redir.aspx?C=484ce63e147946dcad5afdf27bc4f799&URL=http%3a%2f
%2fwww.mssociety.org.uk%2f Tel No: 0808 800 8000
http://www.pspeur.org/ (www.pspeur.org/) Tel No: 0132 732 2410
http://www.msatrust.org.uk/ (www.msatrust.org.uk/) Tel No: 0207 940 4666
http://www.muscular-dystrophy.org/ (www.muscular-dystrophy.org/) Tel No:0800 652 6352
Charges for non- NHS services
Woodley Centre Surgery
Charges for non- NHS services
Non NHS Service
Charge
Comments
Private sick note
£15
Holiday cancellation form
£25
Fitness to travel letter
£15
Fitness to participate letter
£15
Private health insurance claim form
£25
HGV/PSV medical
£100
30 mins appt
Taxi cab/minibus medical
£60
20 mins appt
Pre-employment medical
Paid by employer
30 mins appt
Sickness benefit/accident benefit claim form
£40
Access to records under Data Protection Act
£10
Photocopies of records
£0.33 per page
Non- NHS consultation with GP
£40
Non-NHS home visit with GP
£60
Private prescription
£10
Lasting Power of Attorney medical and report £100
30 mins appt
Court of Protection medical and report
£120
30 mins appt
Paternity swab testing
£80
20 mins appt
Ofsted child-minding health report
£20
Adoption medical
£90
Travel vaccines:
To be paid for in advance
Yellow fever
£55
Hepatitis B
£30 per jab (x3 or 4)
Rabies
£45 per jab (x3)
Japanese B
£75 per jab (x2)
Tick Bourne
£45
ACWY (meningitis for Haj etc)
£35
Vaccination certificate
£20
30 mins appt
Fees (cash or cheque) to be payable on completion of the service please. As vaccines are ordered
in specially we respectfully request that the fee for these is paid in advance. You will be provided
with a receipt.
Notes
The NHS provides most health care free of charge but as GPs are generally independent
contractors and not employed directly by the government they charge for certain services not
covered by their NHS contract. These fees help cover staff costs and the costs of maintaining
the building.
Examples of non-NHS services for which GPs can charge their own registered patients
include:
· Insurance reports for accident or sickness,
· fitness to fly or take part in activities,
· pre-employment medicals, HGV medicals,
· private prescriptions eg for malaria
Examples of non-NHS services for which GPs can charge other institutions:
· Life assurance or income protection reports,
· some reports for the department of work and pensions,and DVLA,
· reports for local authorities eg fostering or adoption.
It may seem that GPs are charging just for their signature but it is a condition of staying on the
Medical Register that they sign only what they know to be true, which may involve studying
the patient’s whole medical record.
If you have any questions about this please contact our practice manager on 0118 9697303
Last Updated: 29th August 2012
Owner: SE
Acupuncture
Marcus Senior
BA(Hons) Lic AC MBAcC
Acupuncture - 5 Element and Traditional Chinese Medicine
Acupuncture is now being held at our surgery all day Thursdays from 9.15 am
this is a non-NHS service
Acupuncture is a branch of Traditional Chinese Medicine. It is one of the oldest medical
systems, still practiced today. This speaks much for the efficiency of treatment and for the laws
and principles on which it is based.
In Traditional Chinese Medicine everyone has their own optimum state of health. It is said to be
balanced in body, mind and spirit. All important factors, if life is to be enjoyed to the full.
By going for acupuncture you will experience how ancient wisdom can support rigors of modern
life.
fee: £30 per session to Woodley Centre Surgery patients
www.msenioracupuncture.co.uk (www.msenioracupuncture.co.uk)
Local Workshops
Registration
New Patient Registration
We will register anyone living within our practice boundary. A map of the practice boundary is
displayed in the surgery.
Please also let us know at the time of registering if you are caring for someone.
Your First Appointment
You will need to complete a health questionnaire when you first register at our surgeries and you
will need to book a ‘new patient appointment’ with a Nurse or Healthcare Assistant.
Confidentiality
Confidentiality
As part of our commitment to patient care, we have to record personal information. This is to
ensure you get proper care and treatment. We keep these details because we may need to see you
again.
We are properly registered under the provisions of the Data Protection Act and the designated
data controller is the Practice Manager incumbent at any given time.
We may use some of this information to help us:
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Protect the health of public generally
See that the NHS runs efficiently
Plan for the future
Train our staff, pay our bills and account for actions
This information might also be used in conjunction with:
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Auditing our actions
Preparing statistics on NHS performance and activity
Investigating complaints
Helping staff review the care they provide and making sure it is of the highest standard
Training and educating staff and doctors (but you can choose whether or not to be
involved personally)
Undertaking research approved by the Local Research Ethics Committee (if anything to
do with the research involves you personally you would be contacted to give your
consent)
Everyone working in the practice has a legal duty to keep information about you confidential.
If at any time you would like to know more about how we use your information please contact
the Practice Manager.
Data Protection And Freedom Of Information
The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A
publication scheme is a guide to the ‘classes’ of information the practice tends to routinely make
available. The information you provide will be used for the following purposes:
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Updating your clinical records.
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We share with hospitals or other medical clinicians when you have been referred for
further care on a need to know basis.
The Thames Valley Primary Care Agency
It will not be used for any other purpose. The data held will be used solely by Woodley Centre
Surgery & Westfield Road Surgery. The information you provide will be kept securely and
confidentially in accordance with the requirements of the Data Protection Act (1988).
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
We are here to help you and welcome comments and constructive suggestions to help us improve
our service.
If you would like to make a comment, or if you have experienced problems please speak to Julie
Riches, the reception manager, who will endeavour to assist you.
If you are a Winnersh patient please speak to Liz Ward, the reception manager who is based
there.
If you would prefer to write, please address your letter to Mr Philip Amps, the practice manager.
Woodley Centre Surgery - practice
complaints procedure
If you have a complaint or concern about the service you have received from the doctors or any
of the Staff working in this practice, please let us know. We operate a practice complaints
procedure as part of a NHS system for dealing with complaints. Our complaints system meets
national criteria.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and
with the person concerned. If your problem cannot be sorted out in this way and you wish to
make a complaint, we would like you to let us know as soon as possible – ideally, within a
matter of days or at most a few weeks – because this will enable us to establish what happened
more easily. If it is not possible to do that, please let us have details of your complaint:
Ø Within 6 months of discovering that you have a problem, provided this is within 12 months of
the incident.
Complaints should be addressed to Mr. P. Amps (Practice manager) or any of the doctors.
Alternatively, you may ask for an appointment with Mr. Amps in order to discuss your concerns.
He will explain the complaints procedure to you and will make sure that your concerns are dealt
with promptly. It will be a great help if you are as specific as possible about your complaint.
What we shall do
We shall acknowledge your complaint within two working days and aim to have looked into
your complaint within ten working days of the date when you raised it with us. We shall then be
in a position to offer you an explanation, or a meeting with the people involved. When we look
into your complaint, we shall aim to:
Ø Find out what happened and what went wrong;
Ø Make it possible for you to discuss the problem with those concerned, if you would like this;
Ø Make sure you receive an apology, where this is appropriate;
Ø Identify what we can do to make sure the problem doesn’t happen again.
Ø Explain how you can escalate your complaint if you are not satisfied with the outcome.
Cmplaining on behalf of someone else
Please note that we keep strictly to the rule of medical confidentiality. If you are complaining on
behalf of someone else, we have to know that you have their permission to do so. A note signed
by the person concerned will be needed, unless they are incapable (because of illness) of
providing.
Additional Notes
Patients have a right to complain and they can do this directly (via the practice manager) or to
Berkshire West Primary Care Trust (PCT). In either situation we will require patient consent.
Following the receipt of a complaint we will undertake an investigation which in normal
circumstances will be clinically led by Dr David Buckle (Senior Partner) and managerially led by
Mr Philip Amp (Practice manager). The findings of our investigation will be sent directly to you
or if you have complained to the Primary Care Trust it will be sent to the Complaints manager
(Mrs Susan Finch).
The PCTs will be abolished by 1st April 2013 and new organisations will take over their
functions. It is likely that patients will still be encouraged to complain directly to their own
surgery and the PCT’s Complaints Department will move to the Thames Valley office of the
National Commissioning Board. Our surgery will refresh its practice Complaints Procedure in
early summer 2013 when the details of the new changes are established.
Dr Buckle only works one day a week at the Woodley branch as he is also the Medical Director
responsible for primary care commissioning for the Berkshire PCT Cluster. Should this result in
any specific conflict of interest then he will arrange for an independent clinician to investigate
the complaint.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for
remedy’ in relation to complaints handling and involves:
1.
2.
3.
4.
5.
6.
Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
Help us to help you
Help us to help you
The care that we can provide for you depends on the partnership between patients and their
doctor. Whilst we will always strive to meet the demands placed on us there are things that you
the patient can do that will make our job easier.
What you can do for us
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Please treat all surgery staff with the same courtesy and respect that we offer.
Ask if you are not clear about your treatment, and try to follow the medical advice
offered.
Please remember that an appointment is for ONE person only.
Please book a separate consultation for each member of your family who wishes to see
the doctor.
If you feel your problem is complicated, or you have several problems, please inform the
receptionist who will book you a double appointment. This will assist other patients as it
will help the doctor run to time.
It is the patient who is responsible for keeping an appointment with any doctor or hospital
specialist. If you wish to cancel, adequate notice must be given to the practice to allow
the appointment to be made available to someone else.
Only ask for an urgent appointment when there is a real need for them: coughs, colds,
sore throats, and problems which have been going on for a week or more, rarely need to
be seen in an urgent slot.
If a doctor is running late please be patient, on another occasion it might be you that
needs the extra time. Please do not blame the receptionists.
Do be patient when your doctor is called away to deal with an emergency.
Do keep us informed about changes in your personal circumstances and in particular any
change of address.
We are all responsible for our own health and we should all take appropriate action to
prevent ill health, for instance by not smoking. If you do need advice about prevention
we are available to provide it.
Zero tolerance
Zero tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who
abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner
whatsoever, will risk removal from the practice list.
Useful telephone numbers
Woodley Centre Surgery (from abroad)
0870 975 069
Thames Valley Police
0845 850 5505
Royal Berkshire Hospital
0118 3225111
Wokingham Hospital
0118 9495000
Boots, Crockhamwell Road
0118 9695253
Lloyds, Crockhamwell Road
0118 9693573
Social Services (Woodley—Family/Children)
0118 9445300
Social Services (Reading—Adult & Disabled Children) 0118 9746800
PALS (Patient Advice and Liaison Service)
0118 9822829
Berkshire West Primary Care Trust
0118 9503094
Thames Valley Primary Care Agency
0118 9183333
Help Lines
Age Concern
0118 9011702
Alcoholics Anonymous
0845 769 7555
Alzheimer’s Disease Service 020 7306 0606
Childline
0800 1111
Citizens Advice Bureau
0118 9598059
Crimestoppers
0800 555 111
CRUSE Bereavement Service 0870 167 1677
Department of Sexual Health 0118 322 7202
Earley Volunteer Care Bureau 0118 9666234
Job Centre/Benefits Agency
0118 9524400
National Blood Service
0845 7711711
Number 5 (Youth Counselling) 0118 9015668
Rape Crisis Line
0118 9575577
Red Cross
08444 122750
Relate (Marriage Guidance)
0118 9876161
Samaritans
0845 790 9090
Staff Details
Doctors
Dr David
Buckle
(Part-time at Woodley Surgery) MBBS FRCGP DRCOG
Dr Buckle’s interests are:
Diabetes and Cardiology.
Dr Rupa
Joshi
(part-time at both surgeries) MB. BS. MRCGP. DCH
Dr Joshi’s interests are:
Ante-Natal and Post-Natal care, Paediatrics & Mental health.
Dr Catherine (part-time at both surgeries) MB. Ch.B DRCOG.
Reeder
Dr Reeder’s interests are:
Minor Surgery & Ante-Natal care.
Dr Susan
Eggleton
(part-time at both surgeries) BA. BM. BCh. MRCGP DRCOG DCH
Dr Eggleton's interests are: Diabetes, Infertility, Sexual health (men
and women), Contraception and Menopausal health.
Dr Bumi
Oso
(part-time at both surgeries) MB. ChB. DRCOG. MRCGP
Dr Oso is interested in Women’s Health.
Dr Claire
Gruchy
(part time at both surgeries) BSc(MedSci), MBChB, DRCOG,
DFSRH, MRCGP
Dr Gruchy's interests are Women's health and Family Planning.
Dr Michael
Hillier
Dr Hillier works part- time at both surgeries as a locum doctor while
Dr Oso is on maternity leave. He completed his GP training last year
and is particularly interested in mental health.
Dr Shirin
Shakur
Dr Shakur works part-time at Woodley Surgery. Her interests include
rheumatology and family planning.
Nurse Practitioners
Beverley Chiles
Melanie Alford
Nurses
Nurse Shena Gray
Nurse Patricia Ruddlesden
Healthcare Assistants
Kim White
Phlebotomists
Lesley Champion
Practice Management
Philip Amps MBA DMS FCMI MCIM MIHM
Practice Manager
Carolyn Stevenson
Assistant Practice Manager
Lynda Ewens
I.T Manager
Administration
Susan Thomas
Julia Wicks
Marie-Claire Mellor
Joanna Gerken
Beverley Prouton
Christine Vaughan
Reception
Liz Ward
Winnersh Surgery Reception Manager
Mandy Kingsland
Woodley Surgery Reception Manager
Lynn Abraham
Woodley Surgery Senior Receptionist
Catrina White
Woodley Surgery
Lesley Champion
Woodley Surgery
Karen Rowing
Woodley Surgery
Gill Kendall
Winnersh Surgery
Janet Hennell
Winnersh Surgery
Jessica Bradbrook
Winnersh Surgery
Sam Smith
Winnersh Surgery
Shelly Quirk
Woodley Surgery
Rebecca Ruddlesden
Woodley Surgery
Community Nurses
Sarah Cleaver, Josie Pinchin, Jo Bayliss-Binks, Emma Mcadden-Evans and Lyn
Seager.
(Contact Telephone Number - 0118 9691808)
Health Visitors
Based at Twyford Surgery (Tel: 0118 934 6699)
Counsellors
Limited service available by referral.