Kintbury Surgery
Patient Reference Group
Meeting 4
Monday 22nd October 2012
MINUTES
Present
Dave Hughes (Stand-in Chair / Secretary), Glenda
Heaton, Sally Mitchell, Roy Green, Merle Manson,
Claire Montague
Apologies
John Tyzack, Bridget Hickey, Patricia Pamflett,
Andrew Jameison, Karen Blunden
1) Welcome
A warm welcome was extended to Roy Green and apologies
received as above
2) Previous Minutes ( follow up)
- GP’s to book own appointments – CM confirmed that this was
being done. SM requested that this service should also be
instigated by the Practice nurses – ACTION KB
- SM enquired as to why the nurses were not working full day and
CM advised that the lack of Government funding was the
effectively the cause. Funding is limited, with no allowance for
inflation and the combined Wooten Hill and Kintbury Practices’ can
only afford 3 nurses / 1 health worker on part time terms. It was
agreed that the PRG should lobby our local MP – ACTION RG
- Minutes on Website – These are not being displayed as stated and
this needs to be corrected – ACTION KB (KB Post Meeting Note:
These are on the website:
http://www.kintburyandwooltonhillsurgeries.co.uk/ppg.aspx)
Kintbury Surgery
Patient Reference Group
- Practice leaflet available on front desk – This had been done but
unfortunately had been hidden behind other leaflets in the display
stand. It was agreed that corrective action would be undertaken to
provide an exclusive display stand for the Practice leaflets going
forward. – ACTION KB
- Board with staff photographs – This action item has been tabled
since February but has still not been implemented. After debate a
compromise was agreed for this to be done by 31st December
2012. – ACTION KB
- Website – CM confirmed that photographs of the GP’s will be
displayed on the website.
- Kintbury Parish Magazine – There was a possibility that updated
Surgery details would be included but too date this has not
occurred. – ACTION MM / KB
3) Meeting Format
The prime remit for the PRG is to monitor the services provided by
the Practice, through feedback and observation, and to then
communicate and suggest improvements to the healthcare
provision provided.
The priority areas agreed by the Practice and PRG (refer website)
are as follows:
a) Appointments and Prescriptions – appointment system,
prescription ordering and collection, services and clinics
b) Amenities – current and proposals for improvement
c) Communication and Information – website, waiting room display
screens, notice boards, leaflets
DH suggested that the PRG should set target metrics to measure
and where possible improve on the already excellent services
provided. DH felt that the PRG needs to question current
Kintbury Surgery
Patient Reference Group
paradigms for example the telephone answer message content /
time, the prescription minimum delivery time of 48 hours etc.
Some issues were then debated but no resolution or agreement on
the proposition was achieved.
4) Patient Survey 2012
The Practise issued a Patient Survey in 2011 with questions
covering the priority areas – appointments / prescriptions,
amenities, communications / information (as outlined in item 3
above).
They would like comment on the current format and / or
suggestions from the PRG as to the questions to be asked in the
forthcoming 2012 Survey. - ACTION ALL (KB Post Meeting Note –
I would appreciate suggestions ASAP as this survey needs to go
out before the next meeting)
It was also agreed that the Survey should also be available on the
counter. – ACTION KB
5) Care Quality Commission
CM explained that all NHS organisations are asked to comply with 28
Essential Standards of Quality and Safety that people who use services
have a right to expect from April 2013.
Once registered the surgery will be monitored via inspections which
focus on the experiences people have when they receive care
6) A.O.B.
- Arising from the details of the CQC requirements a request was
expressed that Dr. Coakley should walk down the passage to
summon patients from the waiting room and not shout their name
from his rooms.
Kintbury Surgery
Patient Reference Group
- SM advised that the outside door bangs and is in need of attention
to resolve this problem – ACTION KB (KB Post Meeting Note: This
is an ongoing problem which is receiving attention, the hinge has
been replaced once but failed again and we’re finding it difficult to
source an alternative that works)
- In answer to a question CM advised that the Practice could not
accommodate all requests for help, particularly from non –
patients. Unless the requirement can be categorised as
“immediate necessary surgery” the patient will be referred to
alternative solutions.
7) Date of Next Meeting and summary Action Points
Monday 28th January 2013
Actions
Responsibility
1) Nurses to book appointments
KB
2) Lobby Mr. Benyon
RG
3) Minutes on website
KB
4) Practice leaflet display stand
KB
5) Staff photographs
KB
6) Kintbury Parish magazine
MM / KB
7) Patient Survey question input
ALL PRG
8) Survey available on counter
KB
9) Fix outside door bang
KB