Delhi Government E-governance Roadmap
E-Readiness Questionnaire
Objective - The objective of the questionnaire is to assess the current state of Departmental IT
infrastructure, E-Governance as-is and challenges faced in implementation of e-Governance initiatives.
Distribution list – To be filled by the Nodal IT Officer of the Department or equivalent
Note –
 Please be as specific as possible in your answers.
 Please tick the circle wherever applicable.
 Please provide copies of the following list of documents for the Department –
1.
2.
3.
4.
Annual Report (2005 – 06)
Citizen Charter
Reform Committee Recommendations; and
Any Consultancy/ assessment reports related to the department
 In case of any further clarifications kindly contact–
Vibhor Jain
+91-9810494200
vibhor.jain@in.ey.com
sait@nic.in
Department
Name of Contact Person
Designation
Contact
Details
(Nodal IT
Officer or
equivalent)
Official Address
Telephone Number
Mobile Number
E-mail id
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Delhi Government E-governance Roadmap
I. Current state of Information technology (IT) Infrastructure/ Organization of the Department-
1
How would you categorize the Departments’ IT infrastructure capabilities (Please tick the applicable
circle)?
О
О
О
О
О
2
No computers
Few standalone computers used for word processing
Few networked computers used only for email and maybe MIS
Fully networked department with applications on central server in departmental data center
Fully networked department with applications on central server in state data center
What is the IT penetration Ratio of the Department?
(IT Penetration Ratio = Total number of computers/ Total Number of Employees)
Total No. of Computers
Total No. of Employees (Clerks
and Above)
IT penetration Ratio
3
What are the allocated IT budgets for the Department over the following periods?
Budget Period
o
o
o
o
Allocated Budget in Rs.
Actual IT Expenditure in
Rs.
Area-wise IT
expenditure (E.g.
Hardware
procurement,
Application
development etc.)
2002-03
2003-04
2004-05
Current year
Has the allocated IT budget been fully utilized to your satisfaction, if no, then why?
__________________________________________________________
__________________________________________________________
__________________________________________________________
4
Is there an IT organization in the Department? If YES, then please provide the IT Organizational
Chart.
o Yes
o No
5
How many IT trained staff (in numbers) are there in the Department under the following categories?
(In-house means staff employed in the department)
Category
o
o
o
o
o
o
o
o
Number of trained IT staff
(In-House)
Number of trained IT Staff
(Outsourced)
Only Basic Computer Email/ Word Users
Advanced Computer Software Users
IT Project Managers
Database Administrators
Software/ Application Developers
Network Administrators
Helpdesk/ Desktop Management
Website Management
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Delhi Government E-governance Roadmap
6
Is the management of the IT infrastructure of the Department outsourced to a third party?
О Yes
О No
О Partly
If Yes, Please provide the following details:
Function
In-House
Outsourced
Application Development
Application Maintenance
Database Administration
Helpdesk and support services
Network Management
Website Services
7
Does the Department maintain database of citizens in any form?
О
О
О
Yes
No
Partly
Database Name
8
Purpose
of the
database
Number of
Records as
on date in the
database
How many records are
available in electronic
format?
Is this
database used
by any other
department?
Can this database
be of use to any
other department
and how?
Does the Department have its own automated Management Information System (MIS)?
О
О
Yes
No
If YES then, please provide the following details Application Platform:
__________________________________________________________
__________________________________________________________
Database Platform:
__________________________________________________________
__________________________________________________________
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Delhi Government E-governance Roadmap
9
What is the list of major Software applications being used by the Department with modules? Also
provide details of the Operating system and application and db platforms on which these
applications are running. Categorize them as Central/ State/ Department/ Standalone.
S.No.
Application
Name
Application
Function
DB
platform
Application
Platform
No of
Users
No of
physical
Locations of
application
usage (e.g. 5
Buildings)
Type of
access
(LAN,
Web
based,
Dial-up,
Leased
Line)
Type
(Centralized /
decentralized
Standalone)
1
2
3
4
5
10 Where does the Department conduct its IT training sessions for the employees? List names of
training facilities wherever applicable.
Type of Institute
o
Private Training Institute
o
Department Training
Facilities
State recommended
Training Facilities
Department of Information
Technology
o
o
o
Basic IT skill set
Name of the Institute
Departmental
Application Training
IT Management
Training
None
11 Are there any guidelines issued by the IT department w.r.t. individual IT architectures of departments
that they need to conform to? If YES, then please provide the copy of the guidelines.
О
О
Yes
No
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Delhi Government E-governance Roadmap
12 What role does NIC and Department of IT, Government of Delhi play in the Departments’ IT
operations? List the functions –
NIC:
__________________________________________________________
__________________________________________________________
Department of IT:
__________________________________________________________
__________________________________________________________
What are the expectations from NIC and Department of IT to improve delivery of IT services?
NIC:
__________________________________________________________
__________________________________________________________
Department of IT:
__________________________________________________________
__________________________________________________________
13 How often are the websites of the departments being updated?
__________________________________________________________
__________________________________________________________
What are the existing bottlenecks in ensuring timely updation of the website?
__________________________________________________________
__________________________________________________________
II. Current level of E-Governance of the Department
14 List the current Computerization and E-Government Initiatives of the Department and the function
it performs? What is the service delivery channel (Kiosk/ Intermediary/ Internet/ Telephone) of this
E-Government initiative?
Initiative
(Example – Online Registration)
Channel
( Internet)
What services of the department could be bought under the purview of Citizen Service Bureau?
____________________________________________________
____________________________________________________
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Delhi Government E-governance Roadmap
15 Are there any E-Governance initiatives that are currently being planned?
o Yes
o No
If YES then, list the initiatives ____________________________________________________
____________________________________________________
____________________________________________________
16 What is the approval process for e-Governance initiatives of the department?
____________________________________________________
____________________________________________________
____________________________________________________
17 Are there any IT Security or Disaster Recovery/ Business Continuity Policy of the Department? If
YES, then please provide the copy of the policies.
o
o
Yes
No
18 WHAT are existing roadblocks in implementing IT/ E-Governance initiatives?
(Example –
-Internal Roadblocks - Lack of adequate manpower, State Policies/ Acts, Inter-departmental
dependencies, Monitoring of schemes, Corruption, Accounting, Budgetary Allocation, etc;
-External Roadblocks - Funds/ Grants, GOI Policies/ Acts, Infrastructure, Delivery channels, Demand/
Supply mismatch, Relationships with other States, Role of NIC, and PPP models etc.)
- Internal to the department –
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
- External to the department –
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
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