To:
Itron Business Travelers
As an ongoing practice, Itron periodically reviews and updates its policies to ensure they are current with
market conditions and our business practices.
Attached you will find an updated Travel and Entertainment Policy that I would like you to review.
Changes in the policy reflect the most current practices in the travel industry, changes in our regulatory
and financial reporting requirements and our company operations. This policy was not reviewed in a
vacuum, or just with an eye toward saving money. In fact, we sought input from throughout the company
(including those that have recently joined Itron), travelers, and travel industry experts.
Most of our policy remains unchanged; however, the changes that have been made in our policy are
important. These changes reflect not only how we travel and report our expenses, but will drive the
enforcement our policy. Accounting will be diligent in ensuring adherence to expense reporting
guidelines. It is critical that we follow our policy and realize that we will be audited for compliance
Please take the time to read the attached policy and understand the changes from our prior policy. This
will not only serve as a reminder about spending our travel dollars wisely, it may also save you time in
getting your expenses reimbursed.
Thank you.
LeRoy D. Nosbaum
Chief Executive Officer
Itron Travel Policy, Updated 3/10/06
Travel and
Entertainment Policy
Itron Travel Policy, Updated 3/10/06
Introduction
General Purpose
The purpose of the Itron Business Travel and Entertainment Policy is to ensure that all travel is executed
in a safe, cost-effective, controlled, and ethical manner.
Additional Restrictions
Within these guidelines, the company and its organizations retain the right to further restrict or authorize
travel and business expense policy as required, including but not limited to:
Establishment of monetary limits
Entertainment privileges
Additional levels of approval before expending money
Exceptions
Exceptions to this policy may be made with the written approval of an Executive Team Member (Itron
CEO or one of the CEO’s direct reports) attached to an expense report.
Employee Responsibilities
Employees should have travel approval from their immediate supervisor and understand the travel policy.
They should use our approved travel agency (Global) and the corporate card (AMEX), dress appropriately,
and submit expense reports in a timely manner.
Manager Responsibilities
Managers are responsible for authorizing travel by their employees and for exercising control over travel
expenses to ensure policy compliance, cost savings and prevent abuse. Itron’s corporate card
administrator in accounting will notify managers of 60-day past due employee balances on corporate card.
Administrative Responsibilities
Administrators are responsible for auditing expense reports to ensure policy compliance, cost savings and
prevent abuse. Exceptions will be returned to individual and/or the manager for corrective action.
Itron Travel Policy, Updated 3/10/06
Page 1
Accounts Payable Responsibilities
Itron’s Accounts Payable Department processes expense reports and payment arrangements. Accounts
Payable will ensure that expense reports comply with IRS regulations.
Alternatives to Travel
Employees and managers should always consider voice teleconferencing or web meeting accesses as a
viable alternative to travel.
Consequences
Compliance with these policies and procedures is required. Failure to follow policies, or falsifying
information relating to expense reimbursement, may result in disciplinary action up to and
including immediate termination. The company retains the right to review all employee expenses
submitted for reimbursement. Any unacceptable expense found subsequent to employee reimbursement
shall be returned to the company.
Steward
The steward for this functional policy is the Itron Corporate Business Operations Manager.
Approval
The CEO, CFO, and CIO approve the policies contained herein.
LeRoy Nosbaum
Chairman & CEO
Steve Helmbrecht
Chief Financial Officer
Itron Travel Policy, Updated 3/10/06
Chuck McAtee
Chief Information Officer
Page 2
Table of Contents
General Introduction ............................................................................................................ 1
1.0 Business Travel and Entertainment Policy ................................................................. 5
1.1 Purpose ........................................................................................................................................... 5
1.2 Travel Department........................................................................................................................... 5
1.3 Key Contacts ................................................................................................................................... 5
2.0 Making Travel Arrangements ....................................................................................... 6
2.1
2.2
2.3
2.4
2.5
2.6
2.7
Travel Authorization....................................................................................................................... 6
Traveler Profile .............................................................................................................................. 6
Reservation Procedures ................................................................................................................ 6
Ticketing Procedures .................................................................................................................... 6
Travel Planning ............................................................................................................................. 7
Non-employee Business Travel .................................................................................................... 7
Personal Travel Arrangements ..................................................................................................... 7
3.0 Business Travel Payment Methods .............................................................................. 8
3.1 Corporate Card Program ............................................................................................................... 8
3.2 Temporary Itron Cash Advances................................................................................................... 8
3.3 Central Billing ................................................................................................................................ 8
4.0 Reporting and Reimbursement .................................................................................... 9
4.1 Expense Reporting: General Guidelines ....................................................................................... 9
4.2 Reimbursement and Non-Reimbursable Items ........................................................................... 10
5.0 Air Travel .......................................................................................................................11
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
Class of Service/Upgrades .......................................................................................................... 11
Lowest Available Fare (LAF) ....................................................................................................... 11
Air Travel Awards ........................................................................................................................ 12
Risk Management and Insurance ............................................................................................... 12
Airline Clubs ................................................................................................................................ 13
Reporting Airfare ......................................................................................................................... 13
International Travel ...................................................................................................................... 13
Dress Code ................................................................................................................................. 13
6.0 Hotels-Lodging .............................................................................................................14
6.1
6.2
6.3
6.4
6.5
6.6
6.7
Hotel Selection ............................................................................................................................ 14
Room Type .................................................................................................................................. 14
Hotel Reservations ...................................................................................................................... 14
Hotel Services ............................................................................................................................. 15
Host Consideration in Lieu of Meals and Lodging ....................................................................... 15
Lodging for Extended Stays ........................................................................................................ 15
Reporting Lodging ....................................................................................................................... 15
7.0 Car Rentals ...................................................................................................................16
7.1
7.2
7.3
7.4
7.5
7.6
Preferred Car Rental Vendors ..................................................................................................... 16
Authorized Car Rental Size ......................................................................................................... 16
Risk Management and Insurance ............................................................................................... 16
Car Rental Accident Procedure ................................................................................................... 17
Car Rental Recommended Practices .......................................................................................... 18
Reporting Car Rentals ................................................................................................................. 18
Itron Travel Policy, Updated 3/10/06
Page 3
8.0 Other Transportation ...................................................................................................19
8.1
8.2
8.3
8.4
Taxis/Limousines/Shuttles .......................................................................................................... 19
Personal Auto Use/Mileage ......................................................................................................... 19
Parking and Tolls......................................................................................................................... 19
Rail Transportation ...................................................................................................................... 19
9.0 Meal and Entertainment Guidelines ............................................................................20
9.1 Business Meals ........................................................................................................................... 20
9.2 Entertainment .............................................................................................................................. 21
9.3 Tipping Guidelines ....................................................................................................................... 22
10.0 Telephone Expenses ...................................................................................................23
10.1
10.2
10.3
10.4
10.5
10.6
Business Telephone Use ........................................................................................................ 23
Corporate Calling Card Program ............................................................................................. 23
Air Phone Use ......................................................................................................................... 23
Cellular Phone Use.................................................................................................................. 23
Corporate Pager Use .............................................................................................................. 24
Corporate VPN Use ................................................................................................................. 24
Supplemental Information-Attachments ................................................................... 25
A.
Corporate Card –American Express ...........................................................................25
B. Preferred Suppliers ......................................................................................................27
Itron Travel Policy, Updated 3/10/06
Page 4
Travel & Entertainment Policy
1.0
Introduction
1.1
Purpose
Itron's intent is to provide employees traveling on company business with reasonable
levels of transportation, lodging, meals, and other services necessary to conduct Itron
business
1.2
Travel Department
The Itron Travel Department is managed by the Corporate Business Operations Manager
and reports to the Vice President of Business Operations & Technology. The designated
travel agency’s office and staff are housed in the Travel Department at company
headquarters in Spokane.
1.3
Key Contacts
Itron key contacts and designated travel agency’s staff by specific areas of responsibility
related to Itron’s Travel Program:
Itron Travel Department
2111 N. Molter Road
Liberty Lake, WA 99019
Tel:
(509) 891-3514
(800) 545-1277
These numbers provide coverage 24/7, 365 days a year.
Fax: (509) 891-3598
travel@itron.com
Weekdays
8:00 a.m.-5:00 p.m. (PST)
Travel Consultant
Travel Consultant
Travel Consultant
Tawnja Landry
Launna Bishop
Lorri Kirstein
(509) 891-3514
(509) 891-3514
(509) 891-3514
Itron Corporate Travel Manager
Kelly.beck@itron.com
Kelly Beck
Cell Phone #
(509) 891-3215
(509) 863.2733
Other Itron Personnel Responsibility
Accounting Controller
VP Competitive Resources
Expense Reporting
Corporate Card Administration
Auto/Travel Insurance
Itron Travel Policy, Updated 3/10/06
Marni Pilcher
Jared Serff
Terri Whaley
Andrea Hagarty
Tony Klutz
(509) 891-3847
(509) 891-3303
(509) 891-3340
(509) 891-3026
(509) 891-3085
Page 5
2.0
Making Travel Arrangements
2.1
Travel Authorization
The Travel Request Form (TR) approved by the responsible authorizer is required for:
 All non-employee business travel charged to Itron
 Redemption of frequent flyer awards used for company business
 New and existing employee relocation reservations
The electronic version of the TR form is available from the Travel Department or via Itron
Intranet Travel Website.
2.2
Traveler Profile
Employees traveling at least twice per year must complete a Traveler Profile form to
ensure personal preferences are considered in the reservation process. Traveler Profile
is available from the Itron Travel department or via access to the Itron Intranet Travel
Website. Communicate any profile changes directly to the Travel Department.
2.3
Reservation Procedures
All requests for individual and group business travel (off-site meeting space, air,
hotel, and ground transportation) for employees located in the US and Canada
must be directed to the Itron Travel Department. This includes travel (for these
employees) to international locations.
Transactions through sources other than Itron Corporate Travel are not
reimbursable to the employee (International locations are exempt at this time).
All enroute itinerary changes must be made through the Travel Department. Calls to our
number will be routed to an agent 24 hours a day, 365 days a year.
2.4
Ticketing Procedures
On-site Ticketing
Electronic tickets (E-Tickets or ticketless travel) provide a trip itinerary and passengers
receipt and are the preferred method for Itron domestically. E-Tickets and Itineraries are
communicated through email or fax from the travel department
Overnight Delivery
Overnight ticket delivery is available for emergency situations only and will be billed to the
department.
Unused Tickets
Do not retain unused tickets! Voided or cancelled tickets will result in a debit and a
credit on the employee’s Corporate Card statement as well as a cancellation or change
fee. These tickets are returned and held in the travel department for potential credit
towards an employee’s next travel or negotiated with preferred airline for credit.
Itron Travel Policy, Updated 3/10/06
Page 6
2.5
Travel Planning
Billable Travel
Project travel billed to customers should be planned exercising the same prudent
business judgement used for Itron paid travel.
Trips Home
During extended stay projects (2 or more weeks), Itron will pay for air travel home every
two weeks from the project city, and every four weeks for international projects.
Passports and Visas
Passport and visa fees for international business travel are a reimbursable expense.
Contact the Travel Department, the travel website, or local post office for application
forms and guidelines.
2.6
Non-employee Business Travel
Applicant Recruiting and Relocation Travel
Please consult with Human Resources staffing when planning travel for applicants and
employee relocation. Human Resources is responsible for documenting specific financial
guidelines and forwarding the information to Accounting for reporting within IRS
specifications and will coordinate travel arrangements with the Travel Department for
applicants and relocating employees.
Contractors, Consultants and Customers
Employees of other companies traveling on behalf of Itron (i.e. contractors, consultants,
and customers) must arrange their air, hotel and rental car travel through Itron’s Travel
Department. A signed TR form is required from the hosting department manager.
Spouse and Companion Business Travel
Per IRS specifications, Itron will not reimburse T&E expenses incurred by a spouse or
other companion accompanying an employee on business.
2.7
Personal Travel Arrangements
Personal travel combined with business travel must be arranged through the Itron Travel
Department.
Incremental airfare cost due to approved personal travel will be charged to a personal
credit card before documents can be released.
Personal vacation expenses are not reimbursable. Personal travel planning can utilize
the Itron Intranet Travel Website/Leisure travel or contact Global Travel for assistance.
Itron Travel Policy, Updated 3/10/06
Page 7
3.0
Business Travel Payment Methods
3.1
Corporate Card Program
Itron’s Corporate Card program, as described below, only applies to employees based in
the United States and Canada.
Itron’s contracted Corporate Card is the preferred method of payment for all company
business travel expenses. Where it is not accepted, travelers should use a personal
credit card. Personal credit card fees are not reimbursable. Corporate Card Reward
Membership fees are not reimbursable.
Corporate Cards are issued to all employees who take two or more trips or spend $500 or
more in travel and entertainment per year, upon manager approval. To request a
Corporate Card, contact Accounting or submit the appropriate Corporate Card Application
to the Accounting Department in Spokane.
Billing Cycle and Payment Expectations
Employees must keep their Corporate Card account in a current status. Consequences
of non-conformance may include a payroll deduction in compliance to state law, as well
as possible termination. The corporate card program allows on-line billing reconciliation at
anytime.
Lost or Stolen Corporate Cards
Report lost or stolen cards immediately by calling the toll free number provided by the
Corporate Card company and notify Itron Accounting in Spokane.
Corporate Card Dispute Process
To dispute improper charges, contact the Corporate Card company using the toll free
phone number provided. The disputed charges will be suspended from the monthly
statement until they are resolved. Employees will be notified of the final outcome of the
dispute directly through their monthly statement or by phone.
3.2
Temporary Itron Cash Advances
Cash Advance Criteria
Cash advance requests are exceptions only and must be approved by the traveler’s
manager and the Controller.
3.3
Central Billing
Central billing is used for Itron business travelers who do not have a Corporate Card; new
hires or non-employees contracted for company business. Airline, hotel and rental car
charges are paid directly by Itron and charged back to the appropriate department cost
center at the time of billing. Before charges are made to the corporate card billing,
traveler’s manager (or designee) must approve them .
Itron Travel Policy, Updated 3/10/06
Page 8
4.0
Reporting and Reimbursement
4.1
Expense Reporting: General Guidelines
The Itron Expense Report is used for reimbursement of travel and entertainment
expenses incurred on behalf of Itron. The reason for the trip must be noted in the
appropriate field on the expense report.
Submission Time Frames
Expense reports should be submitted to the authorizing manager for approval within 15
business days after a trip is completed. Expense reports that are improperly completed or
missing necessary documentation may be returned to the employee.
Receipt Requirements
Itron prefers that an original receipt for all expenses be attached to the expense report.
Expenses over $50.00 require that an original receipt (or credit card billing statement if
original receipt is not available) be attached to the expense report.
Foreign Exchange
The expense report must be completed in US dollars. Convert any foreign exchange
expenses at the appropriate conversion rate (an exchange report is available from the
Accounting Department) and document the US dollar amount and exchange rate used on
each receipt. Submit documentary evidence such as bank receipts.
Itron Travel Policy, Updated 3/10/06
Page 9
4.2
Reimbursement
The Accounting Department will reimburse amounts via direct deposit within five business
days of receiving the properly completed and approved expense report. If a check is
requested, it will take up to 14 days. Any adjustments in the amount due an employee will
be documented by the Accounting Department on an Expense Report Discrepancy Form.
Items Not Reimbursable
Parking tickets and traffic fines
Personal auto towing and locksmith fees
Personal items stolen from cars
Auto supplies, repairs, oil change service and maintenance
(except for Itron leased vehicles)
 Personal phone calls (other than one call home per day or
emergency)
grades
-room movies,
etc
r bills, prescriptions, and other medical services covered by
insurance
amusement parks, concerts, art galleries, etc. (Except in
entertainment situations)
ousekeeping and security services
Itron Travel Policy, Updated 3/10/06
Page 10
5.0
Air Travel
5.1
Class of Service/Upgrades
Itron's standard for business travel is to book discounted coach, excursion fare airline
tickets. If other types of fares are available at comparable prices, they may be booked
with the approval of the travel manager.
The Travel Department will reserve upgrade requests if airline space is available;
expense will be employee’s responsibility through mileage points.
5.2
Air Carrier Selection
The Travel Department will always identify and offer the Lowest Available Fare based on
the criteria listed below:
 Using our preferred contract carriers
 No more than two-stop connecting flight
 Flight must leave and arrive within a two-hour window; meaning two hours
on either end of the preferred departure or arrival time.
 Flight will not increase the travel duration more than two hours in each direction
 Unrestricted fares vs. restricted fares
 Meeting fare discount availability
 Airfare difference of $300 between preferred and non-preferred carriers
 Alternative airports
Use of connecting flights and alternate airports that provide material savings over nonstop flights and fares requiring a Saturday night stay are encouraged, not required. Itron
will reimburse, within policy guidelines, all additional hotel, rental car and a meal
expense incurred by an employee who chooses a restricted airfare that requires a
Saturday night stay.
Itron Travel Policy, Updated 3/10/06
Page 11
5.3
Air Travel Awards
Participation in frequent flyer programs will not influence flight selection and is not
reimbursable.
Denied Boarding Compensation (DBC)
Voluntary denied boarding compensation should not interfere with Itron Business. These
cash awards, free tickets or certificates are offered for voluntarily deplaning from oversold
flights or when flights are canceled. DBC certificates are not reimbursable. Itron permits
employees to keep DBC certificates but will not incur any expenses that may occur due to
the chosen delay.
5.4
Risk Management and Insurance
Employees Traveling Together
For insurance and liability requirements, no more than three Key Executives* or more
than 12 employees should travel on the same flight. The CEO and CFO should never be
on the same flight together.
*Key Executive list approved by CEO, CFO, CIO and maintained by the
Travel Manager
Use of Private or Chartered Aircraft
Employee use of private aircraft for business is prohibited because of liability risk.
Business Travel Accident Insurance
Itron provides travelers with life insurance as part of the employee benefits package. The
Corporate Card program provides additional Business Travel Accident Insurance for up to
30 days when using the Corporate Card. For trips longer than 30 days, insurance
covers the return trip home, including airport transit. Additional flight insurance
purchased for business travel or personal itineraries is not reimbursable.
Baggage Insurance
Baggage lost, delayed, or damaged by airlines is typically covered by some airline
insurance. For lost luggage, the Corporate Card provides up to $1,250 primary carry-on
baggage insurance and up to $500 secondary checked baggage insurance when tickets
are purchased using the Corporate Card (there is no AMEX coverage for delayed
luggage). Itron covers company property.
Itron Travel Policy, Updated 3/10/06
Page 12
5.5
Airline Clubs
Itron will reimburse membership fees to airline clubs approved only by VP of the
applicable organization.
5.6
Reporting Airfare
Business airfare is charged to the employee’s Corporate Card or the central billed
corporate account for non-cardholders. Submit trip itinerary or e-ticket with the
expense report. Document central billed items by circling the charge and add the
expense in the "Summary of Charges to Company" box on the expense report.
Exchanges
Exchanges will cost Itron money to process. This is reimbursable to the employee.
Submit this receipt with the expense report.
5.7
International Travel
Itron will not allow employees to travel where US State Department “travel warnings” are
in effect (or relative warnings from country of origin). If there is a “travel advisory” to a
specific location, an employee will be informed and allowed to choose whether or not to
travel.
5.8
Dress Code
Travelers must comply with the dress code policy for Itron. Itron has a "business casual"
dress policy. Slacks and "dress" jeans, as well as collared shirts/blouses, are intended to
be the norm. When you travel on Itron business, it is imperative that you are representing
Itron in a professional manner.
Itron Travel Policy, Updated 3/10/06
Page 13
6.0
Hotels-Lodging
6.1
Hotel Selection
The Travel Department will always recommend the lowest available hotel room rate,
balancing location, drive time, safety and availability of Itron preferred properties located
at frequently traveled destinations.
When visiting customers, please ask if the customer has negotiated hotel rates available
to Itron and advise the Itron Travel agency. International subsidiary and distributor offices
are often able to assist in locating reasonable accommodations near their locations.
6.2
Room Type
Itron's room type guideline is single occupancy standard corporate rate rooms. At trade
shows or group events with 25 or more Itron employees in attendance, double occupancy
is suggested.
6.3
Hotel Reservations
Late Arrival Guarantees
It is Itron’s policy to guarantee hotel reservations for late arrival using the traveler’s
Corporate Card. Travelers without a Corporate Card should provide a personal credit
card for late arrival guarantee.
Early Check Out Fees
Some hotel properties may ask guests to verify their departure date at check-in. Guests
who choose to depart before the verified date may be assessed an early departure fee,
which will be billable to the department and reimbursed to the employee on the expense
report.
Cancellations
Guaranteed hotel reservations may be canceled without penalty as long as the hotel is
notified by the specific cancellation deadline noted on the travel itinerary. Contact the
Travel Department before the cancellation deadline. After hours, contact the hotel directly
or call either Itron travel phone number and you will be routed to an agent. Request a
cancellation number and name of the individual who accepted the cancellation.
No-Show Charges
It is the traveler's responsibility to notify either the Travel Department or the hotel of the
cancellation before the hotel's deadline. No-show charges are not reimbursable when the
traveler has failed to properly cancel a hotel reservation and the hotel does not waive the
no-show charge.
Immediately dispute the debited amount with the Corporate Card company using the 24Hour Customer Service phone number.
Provide a copy of the statement and details of the no-show circumstances to the Travel
Department. Include the name of the individual who accepted the cancellation and/or the
cancellation number.
Itron Travel Policy, Updated 3/10/06
Page 14
6.4
Hotel Services
Telecommunication
Business calls should be used with cellular or Corporate Calling Card.
Laundry
Reasonable laundry expenses up to $40 per trip/per person will be reimbursed when
traveling out of town for more than three consecutive working days.
Exercise Facilities
Exercise facilities are generally free or negotiated into the price of the room. For
instances where this is not the case, Itron employees are allowed to expense the hotel
exercise facility charges. These expenses must be included on the hotel bill.
6.5
Host Consideration in Lieu of Meals and Lodging
Reasonable consideration to a host or hostess providing Itron employee’s meals and
lodging where the employee would otherwise stay in a hotel is allowed. Typically,
consideration to a host or hostess is a gift of an evening at a restaurant not to exceed $25
per recipient, per day, or a maximum of $100 per trip for IRS deductibility. (Refer to
Section 4.0 for documentation instructions).
Original receipts must be included with the expense report.
6.6
Lodging for Extended Stays
For extended stays (two weeks or more), it may be economical to rent a furnished
apartment rather than stay in a hotel. In such cases, Itron will pay reasonable rent,
laundry, grocery, and twice-monthly housekeeping charges. The Itron Travel Department
will assist in locating apartments and in negotiating rent.
6.7
Reporting Lodging
Lodging
The detailed original hotel receipt is required documentation for lodging expenses.
Include the final receipt with the expense report. For tax purposes break out daily
lodging (100% deductible) and meal costs (50% deductible) as required on the expense
report. Document central billed items by circling the charge and add the expense in the
"Summary of Charges to Company" box on the expense report.
Itron Travel Policy, Updated 3/10/06
Page 15
7.0
Car Rentals
7.1
Preferred Car Rental Vendors
When renting cars, travelers should use Itron's contracted preferred vendor(s). If these
companies are unavailable, the Travel Department will recommend the best available car
rental alternative. The minimum renter age is 21. Renters under age 25 may be
assessed an additional fee, which is reimbursable by Itron.
7.2
Authorized Car Rental Size
Itron's standard car rental size is mid-size, unless complimentary upgrades are available.
Consult with the Itron Travel Department when special rentals (i.e. 4-wheel drive or large
vans) are required, as they may not be covered by some insurance plans. Larger
vehicles may be considered for transport of equipment or multiple passengers (i.e. four or
more).
7.3
Risk Management and Insurance
Car Rental Insurance within the U.S. and Canada
Itron maintains liability insurance for employees within the United States and Canada.
Coverage for physical damage to the vehicle is provided Itron. Travelers should never
purchase Collision Damage Waiver insurance (CDW, also known as LDW or PDW) or
any liability coverage offered by the rental car agency when renting in the United States
and Canada.
Car Rental Insurance outside the U.S. and Canada
Itron maintains liability insurance coverage for international car rentals. However, it is
required that travelers purchase the minimum liability insurance required by the
respective country in which the rental occurs. The Travel Department will help identify
these situations.
The Corporate Card program (some restrictions apply) provides coverage for physical
damage to the vehicle. In the event the Corporate Card is not used, accept the Collision
Damage Waiver from the car rental company; please consult the Travel Department prior
to the trip.
Additional Liability Coverage
Itron provides accident liability coverage and personal life insurance when traveling on
company business as part of the employee benefits package.
Itron Travel Policy, Updated 3/10/06
Page 16
Safe Driver Criteria
Itron may periodically review employee safe driving records. Rental privileges may be
denied by some car rental vendors if a driver's license is expired, suspended, or the
renter's driving record includes one of the following in the past three years:
 Reckless or careless driving resulting in bodily injury or property damage
 Driving under the influence or driving while intoxicated
 Three or more moving violations
 Two or more accidents
 Leaving the scene of an accident or failure to report an accident
 Operating a motor vehicle without insurance
 Possession of a stolen motor vehicle
Driver Liability
Drunken driving, excessive speed or driving without consideration for local traffic
regulations constitute gross negligence and are the personal liability of the employee in
which may result in disciplinary action up to and including removal of car rental privileges.
7.4
Car Rental Accident Procedure
An Accident Report Card is provided through the Itron Intranet Travel Website or from
the Itron Travel Department.
1. Contact the local police to file a report. If the police indicate the accident is not
serious enough to warrant their presence, proceed with gathering information from all
involved parties.
2. Report the accident to Tony Klutz. Insurance contact information is:
Marsh Advantage America. - Emergency Claims
Phone: (509) 358-3900 or (800) 525-7012
Policy Information: ST Paul Fire & Marine Fleet Coverage
Policy Number #TE08400864
3. Contact the car rental company and complete an accident and/or damage report.
4.



Provide the following information to Tony Klutz:
Completed accident report card and police report, if one was completed
Car rental agreement
Estimate of damage, if available
Email Tony at tony.klutz@itron.com or fax (509) 891-3577
Itron Travel Policy, Updated 3/10/06
Page 17
7.5
Car Rental Recommended Practices
Employee Identification
Carry your company identification (i.e. employee badge or business card) to present in
case a car rental agent requests proof of employment.
Cell Phone Rentals
Cellular phones reserved from car rental suppliers are not reimbursable.
Vehicle Inspection
When picking up and dropping off rental cars, conduct a vehicle inspection before leaving
the parking lot. Any damage found should be noted on the rental agreement before
accepting or releasing the vehicle.
Refueling
Employee is responsible for refueling the vehicle before returning to the rental
location at the most economical cost. If refueling options are available and best
option for employee, this has to be noted in advance of rental car leaving the
location. It is not automatically selected at time of reservation.
7.6
Reporting Car Rentals
Include the original car rental receipt with the expense report. Document central
billed items by circling the charge and add the expense in the "Summary of Charges to
Company" box on the expense report. All gas receipts should be attached and expensed
on the fuel line of the report.
Itron Travel Policy, Updated 3/10/06
Page 18
8.0
Other Transportation
8.1
Taxis/Limousines/Shuttles
Airport and hotel shuttles, taxis, or public transportation may be more practical and
economical than rental cars if business is confined to a large metropolitan area or when
traveling internationally as differences in some country's driving conditions may present a
higher risk for accidents.
These expenses require an original receipt for reimbursement.
8.2
Personal Auto Use/Mileage
Employees will be reimbursed $0.445cents per mile for business use of a personal auto.
To constitute business use, the auto must be used to transact Itron business and does
not include the employee’s work commute.
Airport Commutes
Offices to airport one-way mileage standards are:
Itron Office to Airport
Miles Itron Office to Airport
Miles
Boston, MA
20
Philadelphia, PA
5
Dallas, TX – (DFW)
20
Alameda, CA
10
Long Island, NY – La Guardia
35
San Diego, CA
20
Long Island, NY – Kennedy
35
Columbus, OH
10
Liberty Lake, WA
24
Atlanta, GA
35
Waseca, MN
75
Oconee, GA
50
If employee residence to airport commute is less than office to airport commute,
the lesser mileage shall be used for reimbursement when leaving from home.
In Lieu of Air Travel
If a personal automobile is used in place of air travel for employee convenience, the
employee will be reimbursed for the cost of personal automobile mileage reimbursement.
Damage to personal autos resulting from accidents while on Itron business and
commuting to airports are the employee's responsibility.
8.3
Parking and Tolls
Parking is a reimbursable expense in connection with Itron business. Long-term
economy parking is considered for business travel over five days to help minimize
expenses. In lieu of extended stay (2 weeks or more), consider taking a cab or shuttle to
and from the airport if it would reduce expenses in parking. Valet parking is not
reimbursable.
Tolls are reimbursable with original receipt.
8.4
Rail Transportation
Rail travel may be used when it is less expensive than air travel or mileage
reimbursement and it is timelier than driving.
Itron Travel Policy, Updated 3/10/06
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9.0
Meal and Entertainment Guidelines
9.1
Business Meals
The average daily meal allowance will be $50 per person.
Personal meals are defined as employee meal expenses incurred by the individual when
traveling on business at least one full day.
Reimbursable Business meals are meals at which there is a business benefit gained or
expected to be gained. Standard practice dictates the senior ranking employee present
pay the bill.
Reporting Business Meals
Business meal expense must be explained on the expense report. Please specify:
Date of meal
Full name(s), company and business relationship of individual(s)
Location and description of activity
Business purpose or reason for entertaining (be specific)
Amount (include original receipt)
Alcoholic Beverages
Responsible behavior is expected from all Itron employees when consuming
alcoholic beverages at any company sponsored event or business related
situation.
Itron Travel Policy, Updated 3/10/06
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9.2
Entertainment
Entertainment expenses include events and meals involving an Itron customer where a
business discussion takes place before, during, or after the function. Entertainment
expenses are reimbursable if they are essential to the transaction of Itron business. To
meet this criterion there should be an expectation of deriving income or other Itron
benefits from the expenditure and explained as such to the manager. As a guide, the
ratio of Itron employees to customers should not be more than two to one.
The functional vice president or authorized management signature must approve
entertainment expenditures.
Reporting Entertainment
Entertainment expenses must be explained on the expense report. Please specify:
Date of entertainment activity
Full name(s), company and business relationship of individual(s)
Location and description of activity
Business purpose or reason for entertaining (be specific)
Amount (include original receipt)
Gifts
Gifts (max value is $150) are where the Itron employee purchases an item to be given to
a customer or other employee in conjunction with a legitimate business purpose. This
limit is specific to gifts and does not apply to entertainment (as described in the preceding
paragraph). Report gifts on the expense report as follows:
Date of gift
Full name of recipient(s)
Gift description
Business purpose or reason for gift (be specific)
Amount (include original receipt)
Itron Travel Policy, Updated 3/10/06
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9.3
Tipping Guidelines
Tipping should be based on the quality of service received. Please check local customs
for appropriate tipping when traveling internationally. Itron only reimburses meal gratuities.
General guidelines are as follows:
Baggage Handling
Baggage handling tips for ground transfers/porterage are usually never more than $1.00
per bag. Trade show luggage may be an exception. These tips are reimbursable.
Housekeeping
Domestic custom is $1/person per day. These tips are not reimbursable.
Meal Gratuity
Meal tips are reimbursable; the standard guideline is 15-20%.
Shuttle/Cab Drivers
Service with assistance with luggage, guideline is 10%. These tips are reimbursable.
Itron Travel Policy, Updated 3/10/06
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10.0 Telephone Expenses
10.1
Business Telephone Use
Itron will reimburse employees for business telephone expenses incurred while
transacting out-of-town company business. Calling home once every day is considered
an acceptable business expense except in case of emergency. General calling guidelines
are as follows:
 If you are not at an Itron location and are calling an Itron facility

10.2
use the 800 numbers.
When on-site at Itron locations it is more economical to use direct
dial numbers.
Use the corporate calling card to obtain Itron discount phone
rates for all other calls.
Non-cardholders may use a personal calling card.
If cell phone plan is more economical than hotel costs, utilize cell
phone for long distance calling
Corporate Calling Card Program
Always use the Itron Corporate Card Program for long distance business calls. Corporate
Card usage is strictly for business only. Charges are billed directly to the company.
To request calling card privileges, request from IT Telecommunications.
Personal Calling Card
Business calls on personal calling cards are reimbursable only if an itemized phone bill is
submitted with an expense report. Note the customer/vendor name next to the number
called.
10.3
Air Phone Use
Air phone use is not reimbursable.
10.4
Cellular Phone Use
Cellular phone usage is covered under the Itron Cellular Policy and Procedure. Please
refer to this policy for questions regarding Cell phones.
Itron Travel Policy, Updated 3/10/06
Page 23
10.5
Corporate Pager Use
If employment responsibilities require that an individual be contacted via pager, the
following guidelines apply:
 Justify the pager use in writing and obtain manager approval.
10.6

Consult the IT Help Desk in Spokane.

Pager expenses will be billed to the individual's department.

All pagers purchased by Itron are considered company property and must be
returned prior to leaving Itron.
Internet use for VPN (Virtual Private Network)

Itron will reimburse employees for reasonable Internet expenses indicated on an
original bill submitted with an approved expense report within 15 days of billing date.
An approval form, available from the Technical Services Helpdesk, must be
completed and submitted prior to expensing any such charges. Equipment costs,
monthly access charges and liability for required equipment is the responsibility of the
employee and organization.

A purchase of new or upgraded equipment and accessories for business purposes is
reimbursable up to $150 (including applicable taxes). In the event of a reduction-inforce by Itron, a 12-month penalty fee is reimbursable up to $250.
Itron Travel Policy, Updated 3/10/06
Page 24
Supplemental Information-Attachments
A.
Corporate Card – American Express
24-Hour Customer Service
800 528 2122
Outside of the United States call collect
623 492 5450
Call this primary number for any billing, service, referral assistance or questions.
24-Hour Lost or Stolen Card Hotline
800 528 5122
Outside of the United States call collect
623 492 5450
If the American Express Card is lost, stolen or destroyed call the numbers listed to obtain a
replacement card by the next business day or the same day through most of American Express
Travel Service Offices.
Club Assistance (No additional cost)
Outside of the United States call collect
Passport and visa requirements
Customs regulations
Currency exchange rates
Local weather conditions
Translation services
800 528 5122
623 492 5450
Club Rewards Assistance
Assistance for disabled travelers
Medical referrals
Replace lost or stolen luggage
Travel assistance i.e. travel documents
Business Travel Accident Insurance Claims
At no additional cost, cardholders are protected 24 hours a day throughout their entire business
trip for up to 30 days. Travelers are covered on the ground, in the air, in hotels and restaurants.
Also covered in the plan are personal side trips made while on a business trip and charged to the
American Express Corporate Card. On side trips, $350,000 Travel Accident Insurance protects
cardholders when they travel on common carriers (regularly scheduled land, sea, or air vehicles).
To Report Car Rental Loss/Damage Claims
Marsh Advantage American Insurance Brokers
Policy#TE08400864 509 358 3900
On weekly or daily rentals (42 days or less) cardholders are covered up to $50,000 for rental
automobile loss or damage due to collision, fire, theft or vandalism. Loss of use and towing are
also covered. Coverage is automatically activated whenever a covered cardholder rents an
automobile from a commercial rental agency in the U.S. and at international destinations, pays for
the rental charge with the American Express Corporate Card and declines the collision damage
waiver or similar option offered by the rental agency.
Itron Travel Policy, Updated 3/10/06
Page 25
To Report Baggage Insurance Claims
800 645 9700
Outside of the United States call collect
303 273 6498
Cardholders are automatically insured for lost baggage and certain personal effects in case of
physical loss, theft, or damage when traveling on a common carrier where the ticket is charged to
the American Express Corporate Card. This plan covers losses as follows:
 Primary coverage: Checked baggage up to $500.
 Secondary coverage: Carry-on baggage up to $1,250 while the baggage in on
the common carrier.
 Baggage is also covered for up to $1,250 when a cardholder travels directly
to or from a common carrier terminal by bus, train or scheduled helicopter.
Emergency Hotel Check In
Cardholders may still check into a hotel even if the American Express Card is lost or stolen. The
hotel and cardholder need only call American Express to report the lost or stolen Card and have
the cost of the room authorized. American Express assures that the hotel will be paid and
arranges for an emergency card sent to the hotel or to be picked up at one of American Express
Travel Service Offices.
Termination of Corporate Card Agreement
Corporate Card agreements will be terminated immediately upon notification of termination of
employment. Any balances on Corporate Card account for terminated employee will be deducted
from final paycheck. American Express has a right to terminate a corporate card based on
delinquency, per employee agreement terms.
Itron Travel Policy, Updated 3/10/06
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B.
Preferred Car Rental Suppliers
Avis Rent A Car is Itron’s primary rental car supplier in Domestic and International
markets.
C.
Preferred Airline Suppliers
Northwest Airline is Itron’s primary travel partner in business travel.
D.
Preferred Hotel Suppliers
Hotel and Extended Stay providers are location specific; the Itron Travel Department will assist in
the best accommodation for the business travelers needs. Local hotel contracts will be preferred,
however Itron’s national chain preference is Marriott (and its affiliates) and Hilton (and its
affiliates).
Itron Travel Policy, Updated 3/10/06
Page 27