Suffolk Coastal District Council Quarterly Performance & Financial Report Quarter 2010-11
Appendix B: Report Comparison
Summary
Report part
Waveney
Suffolk Coastal
Summary
Performance against
strategic objectives
Performance against
indicators
Financial Performance
(budget monitoring)
Data quality
Risk Management
Customer complaints and
compliments
Customer service
performance
Improvement plan
Roles & responsibilities
Challenge questions
Corporate Risk
Management
LSP performance
Economic situation
Glossary
X
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X
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Narrative & appendix
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Table
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X
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
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Within narrative
X
X
X
X
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X
X
X
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Waveney
Main report
1. Performance indicators organised by R-A-G. With narrative including planned actions. Indicators
can be referred to the Performance Challenge Board.
2. Performance indicator summary by priority area and R-A-G.
3. Financial Performance Summary (Appendix D).
4. Data Quality
5. Risk Management key initiatives.
6. Customer complaints (Appendix E)
7. Customer Service performance report (Appendix F)
8. Improvement Plan
Appendices

Appendix A
Performance indicators

Appendix B
Roles and Responsibilities

Appendix C
Challenge Questions

Appendix D
3rd quarter financial summary

Appendix E
Customer Complaints summary for the 3rd quarter

Appendix F
Customer Services Performance Report
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Suffolk Coastal District Council Quarterly Performance & Financial Report Quarter 2010-11
Suffolk Coastal
Main report
1. Introduction
2. Summary
3. Main report sections by corporate objectives:
a. Develop a safe and healthy community with access to leisure opportunities
b. Support our economy
c. Protect and enhance the environment
d. Meet housing needs
e. Cross-cutting issues (services for all, green issues)
f. Delivering well-performing services
Appendices

Appendix 1: Performance against key indicators, including Customer satisfaction statistics. R-A-G.

Appendix 2: Budget monitoring report
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Appendix 3: Corporate risk register
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Appendix 4: Summary of Local Strategic Partnership performance
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Appendix 5: Overview of the economic position.

Appendix 6: Glossary
Templates
Waveney
1
Performance Management Report
2
Performance Indicators
2.1
Red Indicators
2.2
Amber indicators
2.3
Performance Indicator Summary (Appendix D)
3.
Financial Performance Summary
4.
Data Quality
5.
Risk Management
6.
Customer Complaints (Appendix F)
7.
Customer Service Performance report (Appendix G)
8.
Improvement Plan
Appendices
•
Appendix A
Performance indicators
•
Appendix B
Roles and Responsibilities
•
Appendix C
Challenge Questions
•
Appendix D
financial summary
•
Appendix E
Customer Complaints summary f
•
Appendix F
Customer Services Performance Report
44
Suffolk Coastal District Council Quarterly Performance & Financial Report Quarter 2010-11
Suffolk Coastal
INTRODUCTION Key changes and additions
REPORT SUMMARY
DEVELOP A SAFE AND HEALTHY COMMUNITY WITH ACCESS TO LEISURE OPPORTUNITIES
Community Safety; Leisure Usage
SUPPORT THE ECONOMY
PROTECT AND ENHANCE THE ENVIRONMENT
Improved Waste Management; Coast and Estuary Management
MEET HOUSING NEEDS
Access to Housing; Housing Enabling; Affordable Housing Activity
CROSS-CUTTING ISSUES
Services for All; Green Issues
DELIVER WELL-PERFORMING, EFFICIENT SERVICES
Planning Services; Housing Benefits, Council Tax and NNDR; Sickness Absence; Health & Safety;
Customer complaints & compliments; Complaints; Compliments; Petitions; Local Area Agreement
and Community Strategy; Member Briefings
Financial Performance
Risk Management
Recommendations
APPENDIX 1: performance against key indicators
Customer Satisfaction Statistics – Quarter 1 2010/11 (GovMetric)
APPENDIX 2: BUDGET MONITORING REPORT 2010/11
Revenue Spending Plans; Budget Virements; Significant Influences on Revenue Spending Plans ;
Treasury Management; Interest Rates; Cash, Borrowing and Investments; Prudential Indicators;
Cashflow; Capital; Main Reasons for Change in Plan; Capital Receipts
APPENDIX 3: CORPORATE RISK REGISTER
Including Risk Management Matrix
APPENDIX 4: SUFFOLK COASTAL LOCAL STRATEGIC PARTNERSHIP PRG FUNDING OUTCOMES
Quarter 1 (1st April to 30th June) 2010/11 (summary of full performance report).
APPENDIX 5: BACKGROUND: Economic Position
Mean house prices; House prices in Suffolk by property type; Number of properties sold in Suffolk;
Fees received: planning; Job seekers allowance
APPENDIX 6: Glossary
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