National Forum for Occupational Therapy in the Public Sector. Setting up a Primary Health Care Occupational Therapy Service By : Jennie McAdam Acknowledgements : : : : : : : . Revised Sue Dacre Megan Sundgren Desiree van der Vyver Shireen Omar Christa Meyer Hilda Franzsen Brenda Reddy : December 2002 Background There have been enormous changes within the public health sector since 1994, with the focus having been shifted towards Primary Health Care (PHC). It is within this context that occupational therapists working in this sector have increasingly had the opportunity to develop and deliver community based services at a primary level of care. Although this change has been long awaited within the profession, it has nonetheless created enormous challenges for clinicians. This is largely due to the fact that OT post structures within the PHC setting have made little or no provision for appropriate supervision, often resulting in new graduates being faced with the daunting task of setting up a new district service single-handedly, from scratch. Purpose This document has thus been compiled for the National Forum of Occupational Therapists in the Public Sector in order to assist O.T.’s in the setting up of services within the primary health care context. It is envisaged that this document serves as a baseline and it is hoped that it will be continually developed with the growth of the community-based field of practice. As it is essential that the district or community O.T. provides services at various delivery points, the document has been divided accordingly into setting up a service at a district hospital, and setting up a service within the community, including at community health centres, clinics, home visits and projects for disabled clients. 1. SETTING UP A DISTRICT HOSPITAL O.T. SERVICE When faced with setting up a district hospital O.T. service from scratch, the following factors should be taken into account:A. Administrative and Managerial Tasks 1. Getting started The following points apply to approximately the first month of establishing a new service:Establish communication channels with superintendent and district manager. arrange an initial meeting, particularly if they didn’t interview you. do initial marketing / raise initial, basic needs. discuss channels for regular meetings, particularly for the first few months. clarify who is direct supervisor + explain re professional support by an OT who is possibly from another district. Establish an ipr with someone who has been at the hospital for a length of time and thus is familiar with procedures etc. hospital or district, depending where actually based. Identify person/s who can take you on a “guided tours”, to orientate you to the environment. identify someone who can provide you with ongoing guidance, orientation + explanations. Establish a link with head office, especially with regard to policies etc. feel free to phone Milani directly, but preferably contact the provincial O.T. coordinator first if it is strictly an OT issue. if appropriate, explain to district management + superintendent re OT + Rehabilitation structures. NB to obtain policy documents so can cope with Management meetings etc. Establish a link with other therapists in the province. clarify who is your “supervisor” / support OT in the province - NB for regular contact, either telephonic or face to face. make contact with OT resource therapists in the province when necessary make social contact and establish a support system. find out when regional and provincial Occupational Therapy meetings occur Establish an ipr with someone who could provide support, and company etc for lunches and teas! major risk factor is burn-out, exacerbated by isolation, particularly if you are alone in a district. NB to look after your own basic needs for belonging etc. Take time to settle in and establish basic procedures before starting to treat clients. make it clear you will not start treating patients immediately. take 2- 4 weeks before starting patient treatment. Conduct a situational analysis. screen wards and out-patient clinics for a pilot period - 2-3 months (a screening form can be used) data collection can also be retrospective ie consult hospital records / stats in terms of patient statistics for a previous period. consult Dr’s, nurses, super, DPO’S etc in terms of their needs + perceptions of what the OT service should be. Obtain a suitable work space. look around hospital and decide on some options. make it clear to superintendent / district manager that some space for service delivery for patient treatment is essential. basic requirements: accessible for clients, water, central in hospital, plug points etc. Obtain essential furniture. table, desk, stationery cupboards for storage of equipment and materials, filing, cabinet telephone, shelves. extra chairs for patients, bench for waiting patients, table for treatment. 2. Marketing One of the most essential elements in developing a new service is marketing, and this needs to be undertaken on an active and ongoing basis. It should include educating others with regard to the role of the O.T., the type of O.T. service offered, systems and how to access the O.T. service. Most importantly, it must involve convincing others of the validity and essential nature of your service in terms of government priorities, because if your service isn’t well-known and valued, it may be overlooked in terms of budget and resource allocation. The following points should thus be addressed:Maintain communication channels with NB management personnel and ensure involvement in management activities. establish access to hospital/district management meetings. if not personally attending, find out if an Allied Health Professional attends, + if you are thus represented + if representation can rotate. you won’t make any progress if you are not represented at management level. Meet with hospital doctors. establish when/if Dr’s meetings and/or training sessions take place. organise to be invited to a meeting + do basic marketing. ? use marketing document / put posters in Dr’s tearoom etc. explain the initial service you can offer + explain reasons for your decisions. request discharge via OT for priortised cases. Meet with nursing personnel. NNB to establish good relationship with hospital matron + ward sisters. meet with nursing management + nursing attendants regularly. establish how overall referral patterns / access to OT service will function. discuss any specific ward procedures eg with burns cases etc Put up posters. in wards ie which patients need to be referred from that ward eg which paediatric cases etc. put directions to department around hospital. Establish iprs with ward staff eg clerks. implement discharge via OT. if you have good iprs with them + value of your service is achieved, they will help you with screening + referral. Establish and reinforce a referral system. ensure there are green cards in wards. make it clear what you want referred, tel ext, days available etc ( this information can be put onto the abovementioned posters in each ward). establish a diary for bookings. Draw up/use existing marketing documents (can be obtained from Witbank) orientation document for Dr’s, posters, visitor’s orientation document. invite visitors to department eg trainee nurses. have an “open day” and invite hospital staff. 3. Departmental Procedures In order to deliver an effective service, it is imperative to establish basic departmental administrative procedures. These may differ slightly from institution to institution, so it is of value to spend time finding out the specifics for your hospital and to record them in a departmental “orientation” or “operational procedures” document. The procedures established should include the following:Ordering of stock ie consumables eg - stationery - pens, pencils, stapler, appt cards, note pads treatment materials etc. - surgical stores - - pharmacy - POP, bandages, neck collars etc. acetone, tongue depressors etc. food for patient treatment etc. making equipment eg frames, plinth etc cleaning materials. - kitchen - works department - cleaning department - Note: Find out what you can obtain from various sources in the hospital:- cardboard boxes, old x-rays, sponges, pill empties, paper and cardboard offcuts, A4 paper - boxes, x-rays boxes. Telephone use. keep record of all calls made. try to get an open line. find out policy re booking call etc. get hold of list of extensions etc. use speed dials where possible. Minor works. needed for minor changes in department eg add or remove a door. repairs etc. need works order book. Photostatting find out procedure. make photostatting file with your name on it, to submit your documents in. Faxing find out procedure. make file (as for photostatting). get original fax form + make copies for department. Typing ensure access to typing pool. make typing file (as for photostatting). some departments have their own computors, but try to get administrative personnel to do most of the administrative support work, so that you can focus on O.T. - specific tasks. Circulars if there is more than one staff member in the section, organise a system where all staff are sure to receive and read important circulars Statistics try to do daily, according to statistics instruction document. submit monthly to hospital + provincial OT coordinator. analyse and change service as necessary. Personnel matters establish to whom leave forms etc must be handed. Filing system Your filing system should include the following: hospital administrative eg minutes of Management meetings, circulars etc. statistics - keep copies of your own. patient records - per year, alphabetically. ? For 5 years. Keep current pts in separate place ie on your desk but in such a way that confidentiality can be maintained. rehab issues - eg minutes, year plans etc. assistive devices - record of orders, those issued etc. personal file - keep your own + for subordinates - duty statement etc. resource documents - Management, clinical, textbooks, catalogues, etc. orders - copies of everything ordered + received. NB admin forms eg leave, claims, transport, order forms etc. assessment forms (either develop own or obtain others). reportable incident form. Inventory / stock control (assuming you have stock!) box with cardex system. record everything taken in / issued etc. inventory list (ensure that inventory clerk conducts inventory 6 monthly). Patient register record all new pt’s for every month, + ( include name, diagnosis, address, location seen etc). give each pt an OT number. Staff register recent circular which states that all sections need to have one. obtain from personnel department / stationery. record when sign in + out, leave, time off etc Departmental safety enquire re safely plan. ensure safe equipment etc + appropriate area. ensure that storage areas are lockable. 4. Financial Management Although a great deal can be achieved with minimal financial resources, the ultimate ongoing development of the service will depend upon the availability of a budget. In order to obtain a budget, the following points should be considered:Refer to O.T. funding document which is available from all provincial O.T. Coordinators ensure involvement in hospital / district management activities. if you are involved in Management meetings, you will be up to date in terms of budget developments etc. hand in a realistic budget timeously. Find out what codes refer to rehabilitation equipment etc eg in Mpumalanga, there are 3 relevant codes ie :(1) therapy needs (consumables) - (incl. Splinting material, activity material etc). (2) equipment for the physically handicapped - (assistive devices) (3) wheelchairs. Try to obtain a budget for initial equipment - this is a separate budget item NB for a new department to motivate for initial essential equipment (see proposal document on essential O.T. equipment). To order new equipment for your department: Familiarise yourself with the tendering and motivation procedure + order equipment well in advance. Familiarise yourself with the condemning + replacement procedure, as this is a way in which you can sometimes get equipment more speedily get equipment if there is no budget for new equipment. Follow -up budget issues keep following up + if you get a budget, SPEND IT ASAP! 5. Basic Management Survival Tips Utilise written communication in addition to verbal communication. if you don’t have it in writing, you won’t have a leg to stand on if a problem arises. Write strong motivations. To whom it may concern Re: Background + details of request Effect if request is successful. Back up with stats, use policy + appropriate jargon. ) Keep copies of all originals, order forms and NB documents. this will keep you out of trouble, in case documents go missing. Consult other roleplayers. eg rehab colleagues, Management, consumers etc. try not to make unilateral decisions. Use assertive skills. request meetings, state your case, using well backed-up arguments use assertiveness techniques eg fogging. Consider SWOT analysis technique. examine strengths, weakness, opportunities, threats of an issue when problem solving. Approach management with suggested solutions, not only problems. more likely to listen to you / take you seriously if you make an appropriate suggestion to solve a problem. be reasonable in your requests. hold regular staff meetings if there is more than one staff member. This keeps up morale + encourages team spirit and ensures an effective working environment. Consider setting up a peer review system to facilitate professional growth. if you are a single therapist arrange to visit others and exchange ideas. B. Clinical Tasks The are no hard and fast rules about clinical tasks. It is important to take into account the type and size of area you are serving. It is also important to remember that unique role of O.T. within Rehabilitation, particularly when there are no other rehabilitation staff within the District Hospital. 1. Time Management Plan a timetable to ensure you allocate adequate time for tasks. This could include a general timetable, as well as a monthly or weekly timetable, in which specific activities are allocated. Circulate this timetable to relevant people who may need to contact you or to book patients. Time should be allocated for Ward Rounds. In-patients and out-patients, clinics , administration and management, and personal development. Important meetings should be attended, but use your discretion. The focus should be on allocating increasing amounts of time to treatment and treatment related activities as the service develops as opposed to spending increasing amounts of time on non-clinical tasks 2. Ward Rounds Enquire as to whether formal ward rounds occur, and join these where necessary. Informal ward screening should be done 1 - 2 times per week, to pick up O.T. patients that may not have been referred. These ward rounds should preferably be done when the doctor is in the ward, as this will allow an opportunity for discussing specific patients. 3. Treatment Familiarise yourself with the social model of rehabilitation and use this as your umbrella approach. An O.T. should use meaningful activities within treatment. With limited time and equipment, the emphasis should be on the clients functional ability and social reintegration. Try to obtain a wheelchair for your department so that you can bring patients for treatment. Alternately, try to get assistance from the hospital portering system. Patients that can walk may be able to come to the O.T. Department on their own. If you do not have a department or for some reason must see a patient in the ward , make you treatment area as private as possible. Group treatment is advisable when treatment aims are similar. Patients do not necessarily have to have the same diagnosis. Communication between patients should be encouraged as a form of support. Individual treatment within a group setting can be an effective approach in terms of the time management. Aims should be planned together with the patient, and you should assist them in gaining understanding and insight into their condition. Arrange with ward staff to discharge patients via O.T. or arrange follow-up appointments according to the timetable you have provided them with. 4. Support Staff If possible, one should try to get assistants. Motivations should be written to district managers for at least 1 SASO post to be allocated. Once appointed, in service training should be done, and the opportunity for formal training should be created. 5. Team Work Team work is essential if the client is to obtain maximum benefit. Ensure involvement of as many stakeholders as possible at all levels of treatment. Stakeholders should include all therapy disciplines, social workers, Disabled Peoples Organisations etc. If there are other rehabilitation personnel within the hospital or district, organise regular meetings and conduct annual strategic planning with all stakeholders. C. Essential Equipment List - District Hospital Equipment / Furniture Consumables Furniture 1 x desk 8 x chairs 3 x metal stationery cupboards 2 x filing cabinets Splinting splinting material velcro outrigger wire spring wire eyelets rivets vinyl thin gut / fishing gut small hooks (hook and eyes) super glue liquid soap thinners / acetone crepe bandages tubigrip (B and D) acqueous cream POP bandages Children 3 x plastic children’s chairs 1 x children’s plastic table 2 x rollers 2 x wedges therapy mat / carpet plastic ball wooden blocks rattle squeaky toy form board kids scissors ( L and R) simple puzzle coloured bead and cords for threading large therapy ball equilibrium board towel blanket Adults / General plinth MTA radio / tape-deck mirror (full length) goniometer large plastic basin adapted games saw R700 R150 ea R600 ea R120 ea R6100 R25 ea R90 R370 ea R230 ea R720 R11 R70 R7 R10 R35 R15 ea R15 R95 R600 R250 40 R100 R3348 R1900 R8500 R420 R700 R260 R100 R100 R90 R12070 Children crayons paper cardboard pritt bostik Assistive Devices wood glue sewing thread needles towelling or scrap material for washmitts wooden coathangers and sponges for extended sponges transfer boards 1-handed breadboard (examples) adapted cups + cultery (examples) wheelchair cushions scraps of sponge for adapting assistive devices Splinting double adaptor extension cord splinting pan eyelet punch revolving leather punch splinting scissors heat gun stanley knife POP scissors pliers Total approximate cost for essential equipment and furniture R13 R40 R300 R80 R50 R100 R300 R30 R150 R40 R1103 R13 036 General appointment cards assessment forms home-programme sheets. 2. SETTING UP A DISTRICT COMMUNITY O.T. SERVICE A. The following steps should be taken into account when setting up a community OT service:1. Getting to know the community It is important that the therapist spends time establishing who the various stake holders within the community are. It is advisable to gather information and establish a record of community resources, in order to develop referral and networking systems. It can be helpful to ask roleplayers already involved in the community to assist in this regard; adequate time should be spent introducing oneself to the relevant role-players, particularly those involved with disability. These can include: Disabled People’s Organisations; N G O’s; traditional healers; health personnnel; welfare personnel; volunteers / community members involved with disability issues; health promotion workers; education personnel; it is important to identify the needs of the community and therefore a needs analysis should be carried out. This can be achieved by speaking to as many role-players as possible, and by accessing relevant documents; it is imperative to maximise the community’s acceptance of the therapist, and to take appropriate steps to facilitate this process. These could include holding workshops, attending community meetings and ensuring that stakeholders are able to contact you i.e. by making yourself accessible. gather information about the geographical area involved and the existing infrastructure. 2. Deciding on the type of O.T service and selecting an entry point having conducted a needs analysis and made contact with existing resources and stakeholders, it is important to prioritise the needs and decide upon the service model to be adopted; the type of O.T. services delivered can vary, depending upon:- a) b) c) d) the specific needs of the community; availability human and physical resources; availability space for service delivery; transport availability, etc Thus, Community Based, Community Outreach or community integrated programmes may develop. It most often occurs that a combination of programme models may be developed and delivered simultaneously within a district. It is essential that an O.T. service should not be delivered in isolation and as far as possible, services should be delivered in conjunction with other rehabilitation personnel and role players, who may be involved at either level I or II of service delivery. It is of particularly importance to liase with community rehabilitation workers and community health workers, if these personnel are in existance. It is also recommended that a community O.T. has regular access to professional support from another O.T. a) b) c) d) the therapist should ensure entry into the system at both a health service management level and at a service delivery level; the O.T. should become part of the district health management team, a member of outreach teams, if applicable, and a stakeholder in existing community rehabilitation projects; if there are no pre-existing community O.T. services, a suggested entry point is at clinics or community health centres, by initiating contact with clinic sisters and health promotion workers. It is advisable to start with pilot clinics, and then adjust according to the needs; the abovementioned role-players are frequently able to then assist the therapist to make contact with existing community projects and can also serve very effectively as sources of referrals. Get permission from Health management in terms of service points selected at which to establish services. 3. Liasing with role-players ongoing liason with all stakeholders is a key factor in the successful establishment of a community service and is in line with Batho Pele; once a clear concept of the needs and resources available in the community has been attained, it is important to plan and implement a strategy for educating the various role-players on the role of the O.T; communication channels with as many role-players as possible can be created by means of verbal communication workshops, marketing documents, detailing information about service points, referrals requested, contact numbers, service timetables; the role of the O.T.; etc the O.T. should focus on liasing with the following stakeholders:o health authorities (local and provincial); o NGO’s; o existing community based rehabilitation organisations; o o o o o o o o o o o traditional healers; private practitioners; disabled people’s organisations; other government departments e.g. welfare, labour; church groups; schools and special educational needs centres; community forums; support groups; mother and child groups; services for the aged; and child-minders. it is imperative to establish a forum where consumers can be consulted (at least) annually with regard to planning for service delivery; In establishing the O.T.’s role, the following points should be taken into consideration: in order to function effectively in community practise, good generalists skills are required in the physical, psychiatric and paediatric O.T. fields. the community O.T. needs to work within the relevant policy guidelines e.g National Health Plan, White Paper on an Integrated National Disability strategy etc, and follow a primary health care approach (while continueing with referrals to and from the secondary level). the specific role of each community O.T. may differ, because it is essential that service delivery be needs - based for the particular community being served. community O.T. practice demands good communication, networking and process facilitation skills. a flexible attitude is essential for the delivery of quality service (and for survival) - it is NB to foster and ability to adapt to an ever changing environment. the community OT needs to develop a good working knowledge of services to refer to eg DICAG, support groups, DPSA etc. 4. Planning the O.T. service / programme a number of essential factors need to be addressed when setting up a community service:the regular availability of official transport needs to be ensured. This can be achieved by motivating verbally and in writing to the district health manager and the relevant transport office. It needs to be impressed upon management that a community service cannot exist without transport; an office or base preferably with space for treatment, needs to be made available for the therapist as it is essential that this has access here to communication resources, such as a telephone, fax, clerk or answering machine and computer, as the community O.T. is often out of the office and can only be reached this way; if the service is being initiated from scratch, the therapist needs to motivate to the district manager for the establishment of a budget. If there is an existing budget, this needs to be examined by the therapist so that planning for procurement of equipment and materials can be realistic. As an interim measure assistive devices and treatment aquipment should be made from available resources; the therapist needs to address the issue of human resources. If the therapist is alone, motivating for other rehabilitation team members and support staff should be considered. The therapist should have access to cleaning and administrative personnel; depending upon the financial resources available and the priorities identified by the needs analysis, the O.T. should draw up an essential equipment and materials list, and try to build up resources by procuring these items. Attention needs to be paid to items that are easily transportable to multiple service points and essential to primary level service delivery. In order to resolve the abovementioned issues, it is essential for the O.T. to develop good working relationships with and carry out extensive lobbying to the key role-players, namely: the district health management team; the provincial health authority; the local health authority; the transitional local council; the community or clinic health committees (if these are in existance), and DPO’s. 5. Setting up the service / project / programme services need to be set up according to the prioritised needs of the specific community and within the framework of the health service policy guidelines; when initiating services, it is imperative to start with those which are achievable and sustainable, even with the minimum of available resources. Only once these are maintained for a pilot period, should further services be added; where possible, the relevant stakeholders should be consulted with regard to services being initiated. Batho Pele thus needs to be implemented. client services usually include:evaluation; intervention; education / skills training; consultation, and referrals. The therapist should develop or obtain tools and systems for achieving all these aspects of service delivery. 6. Running and maintaining the programme / service / project. services should as far as possible take place on a predictable, regular basis, so that clients and referral sources can access the service with minimal difficulties; the therapist should evaluate the services on an ongoing basis, and where possible, facilitate community involvement in this process. It is important that all stakeholders establish whether or not the aims and objectives of the project are being met, and if not, that appropriate adjustment are made; the therapist should make regular progress reports to the district health management team and other important stakeholders; where the O.T. has a management function in a community project, ongoing attention needs to be paid to personnel management, supervision, training and the administrative and financial procedures being carried out; the establishment and maintanance of referral systems needs to be addressed. The therapist should consider compiling a document detailing the locations and dates of services delivered, as well as the nature of the service delivered within the community, and send this to potential referral sources within the district or nearby districts, the province, and to neighbouring provinces if appropriate; networking between neighbouring provinces and major centres should also be facilitated on an ongoing basis in order to ensure the continued development and improvement of the district community O.T. service; the OT should where possible avoid taking a large portion of the management and administrative responsibilities at a project, as this has negetive implication in terms of the sustainability of the project. 7. Conclusion In conclusion, it is felt that the overriding priority and principle that must be adopted by the community O.T. during all steps in setting up a service client - centred and needs - based approach must be followed. B. Essential Equipment Lists (a) Community Health Centre Equipment / Furniture Furniture 2 x filing cabinets 1 x desk 4 x chairs 1 x small table 2 x metal stationery cupboards Children therapy mat / carpet rattle plastic ball wooden blocks kiddies scissors (L+R) blanket towel squeaky toy coloured beads + cord for threading Adults / General full-length mirror plinth / examination table large scissors large plastic basin adapted games wheelchair repair kit sewing machine mini-metal assessment basic tool kit hammer Consumables R1200 ea R700 R150 ea R400 R600 ea R5300 R720 R7 R11 R70 R15 ea R100 R40 R10 R95 R1083 R700 R1900 R60 R100 R100 R200 R1700 R600 R150 R40 R5550 Splinting splinting material tubigrip (B and D) velcro crepe bandages eyelets rivets vinyl thin gut / fishing gut small hooks (hook + eye) super glue liquid soap thinners / acetone acqueous cream POP bandages Children crayons paper cardboard pritt bostik Assistive Devices towelling or old material for washmitts wooden coathangers + sponges for extended sponges transfer boards 1-handed breadboard (example) wood glue sewing thread needles wheelchair cushions scraps of sponge for adapting assistive devices Splinting heat gun splinting pan stanley knife splinting scissors POP scissors revolving punch eyelet punch double adaptor extension cord pliers Approximate total cost for essential equipment and furniture R300 R300 R30 R100 R150 R50 R80 R13 R40 R40 R1103 General appointment cards home-programme sheets screening assessment forms R22621 Implications for Student Training The successful implementation of occupational therapy services at a PHC level within the context of the social model has numerous implications for student training: It is essential that generalist skills be emphasised at an undergraduate level; It is essential that all undergraduate OT students have clinical exposure within the PHC context; It is essential that OT students be equipped with adequate management skills; It is essential that students be guided appropriately to develop realistic expectations of practice within the public sector, including that at a PHC level. Closing Remarks The development and delivery of OT services within a Primary Health Care setting is an extremely exciting and challenging emerging field of practice in South Africa. Through equipping OT's to form appropriate partnerships with community stakeholders, our profession is in a unique position to contribute significantly to the transformation of health care in our country. (b) Outreach Services ie Clinics, Community Projects, Home Visits Equipment Consumables Children squeaky toy rattle plastic ball Assistive Devices wheelchair cushions wash mitts small extended sponges stock scraps of sponge for adapting assistive devices coloured beads + cord for threading wooden blocks General map wheelchair repair kit mini-mental assessment scissors kit bag (to make equipment easily transportable) R10 R7 R11 R95 R70 R193 R50 R200 R600 R20 R70 R940 bostik rolls of mutton cloth (for overhead suspension etc in clients homes) Children crayons paper Splinting POP bandages tubigrip (B and D) crepe bandages acqueous cream General screening assessment forms home-programme sheets appointment cards Total approximate cost for essential equipment Splinting double adaptor extension cord splinting pan eyelet punch revolving leather punch splinting scissors heat gun stanley knife POP scissors pliers Total approximate cost for essential equipment and furniture R1133 R13 R40 R300 R80 R50 R100 R300 R30 R150 R40 R1103 R13036 wheelchair cushions scraps of sponge for adapting assitive devices General appointment cards assessment forms home-programme sheets