Robert L. Stallard
Consultant  Business Analyst  Project Manager  Administrator
Technical Communication  Salesforce.com/Force.com
Katy, TX 77493  Phone: 281-347-3081  Mobile: 713-870-7140
E-mail: robert@rlstallard.com
Profile Summary
Resourceful, highly accomplished bilingual (English/Spanish) information professional with more
than twenty years of experience providing cost-effective information deliverables and value-added
services that exceed expectations. Performed in multidimensional roles for global businesses in the
US and Venezuela.
 Roles Performed – Management consultant, project and functional manager, team leader,
business analyst, Force.com platform and web applications manager/developer, sales
administrator, technical writer/translator, and trainer.
 Business Areas – Consulting, oil and gas (upstream/downstream), seismic acquisition/imaging
technology, flow computing technology, hardware/software, manufacturing, training, among
others.
Core Talents & Knowledge
 Project Management & Consulting – Planning, leading, and fulfillment of sophisticated global
information and knowledge projects.
 Business Process & Management Systems Analysis – Planning, leading, and performing
information discovery and analysis of processes and practices for determining solutions to
problems.
 Business & Technical Communication – Creation, design, development, localization, and
management of information and instructional content in English and Spanish.
 Staff Supervision & Development – Job/role development, hiring, coaching (training and
supervising), and appraisal of employees, contractors, and temporary workers.
 Human Relations – Interaction with people at all levels of diverse disciplines and cultures,
including clients, vendors. contractors, staff, government officials, and others.
 Languages & Acculturation – Native mastery of both English and Spanish with a profound
understanding of U.S. and Latin American cultures, and the capacity to relate with a diversity of
cultures.
 Software Tools – Proficient in the use and configuration of many Microsoft Windows-based,
web-based, on-demand SaaS, and open source software applications and utilities:
 Force.com/Salesforce.com platform (advanced configuration and administration);
 Microsoft Windows operating systems and Linux/Apache/MySQL/PHP (LAMP) server;
 Adobe Software, Microsoft Office Suite (all versions), and OpenOffice Suite;
 Interactive authoring (web, multimedia, (X)HTML, CSS, CHM, PDF, CD-ROM);
 Graphics and video editing;
 Customer relationship management (CRM) applications;
 Content management systems (CMS) and document/file repositories;
 Collaborative tools (instant messaging, web/video conferencing, FTP, WebDAV, Microsoft
SharePoint, Microsoft Project, Microsoft Outlook, webmail, various others);
 Many more…
Updated: 10 October 2011
Robert L. Stallard
Page 2
Consultant  Business Analyst  Project Manager  Administrator
Technical Communication  Salesforce.com/Force.com
Katy, TX 77493  Phone: 281-347-3081  Mobile: 713-870-7140
E-mail: robert@rlstallard.com
Professional Experience
 Consultant Technical Communication & Salesforce.com/Force.com
Independent Contractor; Houston, TX and Venezuela.
Feb’86-Present
 Provide diversified business analysis and management consulting services in technical
communication and Force.com/Salesforce.com.
 Provided business/technical documentation and information project management services in
English and Spanish, working onsite in the Houston metro area and in Venezuela for diverse
clients, and remotely for domestic and international projects.
 Performed as management and project consultant, cross-functional process facilitator/liaison,
trainer, technical writer, editor, and language translator.
 Designed, authored, and translated processes, policies, procedures, organization structures,
job descriptions, white papers, technology briefs, hardware/software user documentation,
quality systems and QA certifications (TQM, ISO 9000, API Q1), and various other business
and technical documents.
 Contracted directly with client and as subcontractor to consulting firms contracted by clientend users.
 Client End Users:
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INOVA Geophysical  http://www.inovageo.com/
ION Geophysical  http://www.iongeo.com/
Plant Production Services (P2S), a Flour Corporation subsidiary  http://www.p2sworld.com/
Paradigm Geophysical Corporation  http://www.pdgm.com/
Geotrace Technologies  http://www.geotrace.com/
ExxonMobil and overseas affiliates  http://www.exxonmobil.com/
Petrozuata (former Conoco-PDVSA joint venture)  http://www.conocophillips.com/
 http://www.pdvsa.com/
Compaq Computer Corporation (now HP)  http://www.hp.com/
Omni Flow Computers  http://www.omniflow.com/
Valley Forge (formerly Kitba Consulting), an SPX Corporation subsidiary  http://www.vftis.com/
M&H Energy Services  http://www.mhes.com/
Renaissance Worldwide (now Aquent)  http://aquent.us/
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 Before 1997 in Venezuela: Venezuelan national oil company, its affiliates and vendors;
various Venezuelan manufacturing plants (oil & gas spiral-weld line pipe and valves, food
and beverage packaging caps, automotive windshields, among others); Venezuelan
service companies (training, hotels, tourism, security guards, among others); Venezuelan
university research projects.
 Technical Sales Representative
Jun’10-Oct’11
INOVA Geophysical Equipment Limited; Stafford, TX  http://www.inovageo.com/
(formerly Input/Output, Inc. / GX Technology Corporation)
 Analyzed, developed and delivered quotations and proposals by assessing client’s needs and
specifications.
 Prepared data and reports for sales forecasting.
 Maintain price list for all products.
 Provide technical sales support for the sales team on all products, acquiring the necessary
technical knowledge.
 Recommend improvements to processes and applications (Salesforce.com, BigMachines,
Syteline).
Updated: 10 October 2011
Robert L. Stallard
Page 3
Consultant  Business Analyst  Project Manager  Administrator
Technical Communication  Salesforce.com/Force.com
Katy, TX 77493  Phone: 281-347-3081  Mobile: 713-870-7140
E-mail: robert@rlstallard.com
Professional Experience, continued
 Manager Logistics Applications
ION Geophysical Corporation; Houston, TX  http://www.iongeo.com/
(formerly Input/Output, Inc. / GX Technology Corporation)
Sep’05-Feb’09
 Managed a small department responsible for designing, developing, deploying and managing
global web-based database applications developed on the Force.com platform for the Imaging
Solutions Division (spanning Houston, Denver, EAME, and Latin America), including related
processes, practices, procedures, budget, training, user support, staff, and vendor relations.
 Translated and edited (English/Spanish) various documents and portions of company website.
 Dramatically reduced the time spent by sales managers and executives preparing revenue
and other reports to about one tenth by consolidated multiple disparate spreadsheets and
reports used in sales operations into a single web-based, database-driven application.
 Promoted twice in the first two years from CRM & Sales Coordinator to CRM Application
Manager at GX Technology and subsequently, to latest position.
 Force.com applications and Prototypes:
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Salesforce.com Customer Relationship Management (CRM) app, highly customized
Facilities and asset management
Quality, Health, Safety, and Environment Management System (QHSE-MS)
Human Resources Management System (HR-MS)
Electronic file/document repository
Integrated enterprise portal
 Sales Administrator, Services USA
Paradigm Geophysical Corporation; Houston, TX  http://www.pdgm.com/
Jul’04-Sep’05
 Managed sales information including CRM database (Pivotal), forecasts, statistics, and
reports.
 Designed, developed, and owned electronic reports, forms, spreadsheets, proposals, sales
presentations, web-based information, multimedia interfaces, and interactive CD-ROM
publications.
 Technical Writer/Translator
Aug’99-Feb’02; Mar’97-Feb’99
Omni Flow Computers, Inc.; Stafford, TX  http://www.omniflow.com/
 Rehired to continue performing technical writing functions as before (see below).
 Lead and developed technical documentation projects targeted to end users of proprietary
electronic flow measurement technology.
 Authored more than 3000 pages and over 1000 topics published as user manuals, technical
bulletins, context-sensitive HTML-help (software user assistance), and computer-based
training (CBT) user and administrator guide.
 Translated (English/Spanish) marketing literature, technical articles, and numerous other
documents.
 Elected by coworkers as the "Highly Innovative Employee" for 1998, receiving a plaque.
Updated: 10 October 2011
Robert L. Stallard
Page 4
Consultant  Business Analyst  Project Manager  Administrator
Technical Communication  Salesforce.com/Force.com
Katy, TX 77493  Phone: 281-347-3081  Mobile: 713-870-7140
E-mail: robert@rlstallard.com
University Education
 Bachelor of Business Administration in Industrial Management
Universidad de Oriente, Núcleo Anzoátegui; Venezuela  http://www.udo.edu.ve/
 Graduate of a six-year licentiate program (BBA degree equivalent).
 Served two years as Director of Culture for the Committee of Cultural, Social, and Sport
Activities of the School of Management Sciences.
 Thesis: Business Philosophy and Policy as the Foundation of Management: A Proposal for the
Small and Medium Industry.
Professional Development
 Thousands of hours of professional-level training and autodidactical learning in the following:
 Force.com/Salesforce.com administrator and developer instructor-led workshops, advanced
training, conferences, webinars, and self-learning.
 Web development self-paced, web-based courses and.
 Presenting Data and Information; Edward Tufte and Graphics Press, LLC.
 Developing Business and Technical Communications; Information Mapping, Inc.
 How to Write User Manuals: A Technical Writing Workshop; Keye Productivity Center and
American Management Association.
 Supervision Techniques for Continuous Improvement; Gestión Gerencial, C.A.
 Employer-provided training on leadership, team building, human relations, managing change,
efficient work practices, sexual harassment awareness, others.
 Many more…
Updated: 10 October 2011
Robert L. Stallard
Page 5
Consultant  Business Analyst  Project Manager  Administrator
Technical Communication  Salesforce.com/Force.com
Katy, TX 77493  Phone: 281-347-3081  Mobile: 713-870-7140
E-mail: robert@rlstallard.com
Professional References
 Peter Jones
Phone: 281-731-6435
Email: pjones@vector-seismic.com
 Occupation: CEO at Vector Seismic Data Processing.
 Relationship: Former supervisor, colleague, and client.
 Duration: More than 14 years.
 John Tinnin
Phone: 281-781-1117
Email: john.tinnin@iongeo.com
 Occupation: Director, Reservoir Solutions - GX Technology at ION Geophysical Corporation.
 Relationship: Client and former colleague.
 Time Acquainted: More than 10 years.
 Arnold DelToro
Phone: 832-264-0730
Email: adeltoro@epco.com
 Occupation: Flow measurement technology consultant and technician.
 Relationship: Former colleague.
 Time Acquainted: More than 10 years.
 Ken Ashworth
Phone: 281-795-4222
Email: ken1014@swbell.net
 Occupation: Entrepreneur and IT specialist.
 Relationship: Former colleague.
 Time Acquainted: Approximately 4 years.
 Tony Sabatino
Phone: 281-781-1100
Email: tony.sabatino@iongeo.com
 Occupation: VP Planning & Logistics at ION Geophysical Corporation.
 Relationship: Former supervisor.
 Time Acquainted: Approximately 3 years.
Other Information
 LinkedIn community member  http://www.linkedin.com/in/rlstallard
Updated: 10 October 2011