PROGRAM OF THE QUARTER
First Quarter Update – April 2004
The Program of the Quarter is a good to great project implemented by Trisha
O’Connell, Clinician for CSMA. The Program of the Quarter committee is
made up of members from the CSMA administration team representing
different functions of day to day operations. The committee meets at the end
of each quarter and reports on the status of five specific need areas
(Consumer, Staff, Paperwork, House and Program). Program of the quarter
criteria is attached to this report to provide more detailed information about
each category.
Data was collected and compiled for the months of January, February and
March of 2004. The committee members met during this time to design the
criteria sheet. A final meeting was held on March 29th to score each area and
assign each program a score. A total score of 80 points is possible. When all
the scores were calculated the top three scoring programs were selected. The
Director of CSMA was then given the scoring sheets for the three programs
and made the final decision for a winner based on the scores and input from
committee members. The Brookfield Program was chosen to receive the first
Program of the Quarter Award for 2004. They scored a total of 70 points.
High scores were noted in the Consumer and Staff sections. A perfect score
in the Consumer section was achieved reflecting 100% participation in
Community Inclusion; vocational and education activities and 100% of
Doctors appointments up to date. All daily structured schedules were
completed and implemented. They were presented a check for $75.00 to have
lunch together, a trophy filled with candy and the program name was placed
on a plaque hanging in the Shirley Office. Recognition was also given to each
individual staff in the May edition of the CSMA Newsletter.
Committee members will meet again in May to discuss their thoughts and
ideas on the process and to make any recommended changes. After that a
meeting will be held at the end of June to determine the winner of the next
award. That award will be presented at the July manager’s meeting.
A staff questionnaire is also being developed to spotlight a particular staff
person from the winning program, to be included in future issues of the
CSMA newsletter.