Notting Hill Housing
Corporate Services
Post
Business Solutions Manager
Responsible to
IT Director
Responsible for
Business Reporting, Technical Solutions , Business Analysis and Programme
Management Teams
Date
September 2012
Job purpose
To lead, deliver and manage all aspects of providing business solutions from key technology
platforms. To lead and manage on all aspects of information management and data architecture.
To lead the delivery of provision of high quality application solutions from multiple technology
platforms. Responsible for all aspects of IT change from programme management to project
delivery for business applications.
Key tasks
1
Lead and manage all aspects of IT solutions, from functional resources to technical
analysts, ensuring solutions deliver first class business systemsuseability, a robust
information architecture and consistent management information systems
2
Establish and maintain relationships with business stakeholders, understand business and
commercial issues, prioritises corporate projects and deliver appropriate and robust
outcome based solutions.
3
4
5
6
7
8
9
Work directly with Business Leaders and Operations Leaders, as well as with senior officers
to deliver improved customer service, greater efficiency and improved business control
through the use of IT.
Take overall responsibility for the information management function, ensuring Notting
Hill Housing (NHH) gets best value from its data through process, people and
technology improvements.
Establish, maintain and communicate the NHH strategy for managing information, and
the policies, standards, procedures and methods necessary to implement the strategy.
Recruit and directly manage consultants on one-off pieces of work related to procurement
as required, ensuring briefs are properly defined with SMART outputs/outcomes and that
these are delivered.
Manage individual projects through a program of change that deliver improvements in
customer service, efficiency and management decision making through the
deployment of appropriate tools and information.
Ensure staff are familiar with the requirements of the NHH Safety Management System and
that required actions are implemented within your area of responsibility. Focuses on
employee development and enables professional growth.
Delegate tasks and work requirements to resources ensuring clear responsibilities,
deadlines and deliverables.
www.lovewhereyouwork.org.uk
Notting Hill Housing
Corporate Services
Key tasks
10
11
12
13
14
15
16
17
Responsible for performance management of resources focusing on outcomes,
delivery and customer service
Manage departmental human resources to ensure that staff are prope rly trained and
able to perform their duties in a safe manner whilst maintaining network security.
Engage, direct and manage suppliers and business partners to produce high quality
outcomes based on a shared vision.
Ensure suitable technologies, processes and procedures are in place to manage
business continuity risks.
Oversee a transformation programme that will fundamentally improve IT at NHHG by
simplifying the IT environment and providing robust systems that enable staff to
perform their jobs quickly and easily. This currently includes the retirement or
replacement of over half the systems currently in use as well as department and
corporate change management including processes, procedures and systems.
Manage and control multi-million pound budgets for IT resources and the
transformation programme. Ensure value for money, consistent reporting and an
adherence to budget and budget controls.
Work with the Operations Manager and external contractor (Advanced365) to
standardise technology solutions moving to best practice platforms and consistent
processes and documentation.
Manage and mitigate risk by implementing and enforcing security policies, auditing
business continuity plans and reviewing vendor contracts and commitments.
www.lovewhereyouwork.org.uk
Notting Hill Housing
Corporate Services
How do you meet our requirements?
Below you will find the skills, abilities, experience and competencies needed to do the
job you’re applying for.
Use the space under ‘How do you meet our requirements?’ on your application form to
explain how you meet these requirements. Only write about the categories that are being
assessed by the application form.
You must be able to show the following skills and abilities
How this is assessed
1
Application form/CV,
interview and assessment
through probation period
Customer Focus (Core to all NHH roles)
I find out what matters to my customers within and outside
of Notting Hill and respect their diverse needs. I find
pragmatic ways to provide excellent customer service,
treating all customers fairly, keeping in mind my job and
Notting Hill priorities. I manage customers’ expectations
and do not create dependency.
2
Team work (Core to all NHH roles)
I do what’s best for the team, building common ground and
team spirit. I share my knowledge and build on people’s
diverse expertise and contributions. I focus my and my
colleagues’ energies on team goals, and combining our
different contributions to make them a reality.
3
Make things happen (Core to all NHH roles)
I focus my efforts and energy on actions which get the
job done. I prioritise, make and implement decisions using
Notting Hill resources in a cost-effective way. I take
responsibility to deliver quality solutions and achieve
results on time. I think ahead and am flexible to overcome
difficulties that get in my way.
4
Assertive Professional Behaviour
I focus on Notting Hill goals when under pressure, expressing
my views in a calm and assertive way when challenged. I am
self-reliant and am not afraid to challenge others or say ‘no’
when appropriate, and deal with conflict and stress
constructively.
www.lovewhereyouwork.org.uk
Application form/CV,
interview and assessment
through probation period
Application form/CV,
interview and assessment
through probation period
Interview and assessment
through probation period
Notting Hill Housing
Corporate Services
You must be able to show the following skills and abilities
How this is assessed
5
Interview and assessment
through probation period
Influence across boundaries
I get things done using formal and informal contacts and
channels within and outside of Notting Hill. I work across
departments, functions and organisation boundaries, taking
account of my and others’ roles and responsibilities and
informal ways of working. I understand and balance the
priorities of different stakeholders to achieve the best for
Notting Hill.
6
Leadership
I communicate Notting Hill policies and strategies and
interpret the implications for change in my team. I clarify
goals and delegate work in ways which maximise use
of individuals’ talent and Notting Hill resources, to achieve
results. I evaluate performance, celebrate success
and support and encourage colleagues to ‘make
things happen’.
7
Planning & project management
I plan, budget and manage the achievement of specific
operational and business objectives. I create milestones
and prioritise and schedule activities, allocating work and
resources between individuals and teams, to maximise
performance. I anticipate risks and forecast future
performance, and use this to take remedial action to
achieve the right result.
8
Commercial & entrepreneurial
I understand the commercial drivers of Notting Hill
business success. I search for and leverage market and
business opportunities to the commercial/ financial
advantage of Notting Hill. I negotiate deals with different
stakeholders which are for the sustainable commercial
benefit of the organisation.
www.lovewhereyouwork.org.uk
Interview and assessment
through probation period
Application form/CV,
interview, and assessment
through probation period
Interview and assessment
through probation period
Notting Hill Housing
Corporate Services
You must also be able to or have the following
How this is assessed
1
Proven experience in delivering CRM and or MS
SharePoint solutions in a multi-service customer facing
environment.
2
Proven experience in leading performance and people
management of an IT function, including stakeholder
management at a senior level.
Application form/CV and
interview
3
Proven experience in information architecture, data
architecture,and systems improvement/change.
Application form/CV,
Interview
6
Proven experience of managing third party and outsourced
services.
Application form/CV,
Interview
7
Proven experience of managing multiple concurrent large
scale projects.
Application form/CV,
Interview
9
Experience in procurement of complex technical systems,
services and solutions.
Application form/CV,
Interview, Probation
Assessment
Desireable: Accredited Vendor Technical Qualification (eg
Microsoft Developer, MCITP (CRM) )
10
Desirable : ITIL Foundation Certificate
Desirable : Prince 2 Certified
www.lovewhereyouwork.org.uk
Application form/CV and
interview
Application form/CV