HP Authorized Service Center
Jerusalem and Ramallah
Palestine
Jerusalem Branch
HP Authorized Service Center
8 Al Masoudi St, Jerusalem
Telephone: 02-626-3090
Fax:02-627-7005
Ramallah Branch
HP Authorized Service Center
Sateh Marhaba
Telephone: 02-242-1001
Fax: 02-242-1002
HP Authorized Service Center
Who are we?
We are the HP Authorized Service Center conveniently located in Jerusalem and Ramallah and
with a mobile team that can travel to clients’ locations to provide services.
HP develops and delivers IT business solutions and services for various industries in our region.
Our unique focus on providing best in class services that meet and exceed clients’ expectations
gives us an advantage over our competitors by giving customers the right services.
Our Vision
To be recognized by industry, clients, and partners as the premier provider of IT services and
innovative IT solutions. We will earn our customers’ trust through continuous successful delivery
of optimal IT business solutions and services.
Our Mission
HP is an IT manufacturing and service Provider Company, we aim to unlock the potentials of the
IT world to improve the quality of our clients’ businesses and provide world class services for
the HP brands.
We support the main Business groups that drive industry leadership
in core technology areas:









PCs: Desktops, Laptops and Workstations
Printers: Including inkjet, LaserJet and commercial printing and plotters
Servers: Including Entry level, Midrange and High end servers
Storage Systems: Including XP, EVA, MSA and All in One storage solutions
Consultation services: To help customers choose the right solution(s)
Presales Services: IT business solutions analysis, design and budgetary financial
information
Sales Services: HP sells IT solutions from the ink cartridge to the largest storage
solutions
Implementation Services: Deploying complete IT business solutions
Support Services: provide support and repair services to clients
Services that we provide!
Authorized Service Center Services:
 Honor and repair free of charge any under warranty HP devices
 Ability to support and troubleshoot problems over the phone
 Ability to provide offsite support services
 Ability to provide onsite services and repairs
 Hardware repair includes:
o Repair and support desktops
o Repair and support Workstations
o Repair and support laptops
o Repair and support Printers
 Entry level Printers
 Multifunction printers
o Repair and support plotters
o Repair and support servers
 Entry Level Servers (for example ML350 Servers)
 Midrange Level servers (for example DL380 Servers)
 High End Servers ( Integrity servers)
o Repair and support storage systems (EVA, MSA, Storage Blades)
o Repair and support backup solutions
 Perform hardware inventory services
 Free check of current inventory warranty status for all HP equipment
 Extending warranty services
 Explain the wide range of HP service levels to clients based on IT needs
 Offer affordable repair rates if the troubled device is not under warranty
 Provide proactive services based on HP advisories (for example replacing a part that
might cause problems)
 Provide ongoing support for the entire IT department
 Install genuine HP products
 Provide direct HP support contracts for your IT environment
 Provide HP Authorized Service Center support contract for your IT environment
 Provide Imaging and Printing solutions services
o Monochrome LaserJet Printers
o Color LaserJet Printers
o Large Format Printers
o High End Printing Solutions
Business Development and Analysis Services




Provide existing system analysis (provide the current status of the IT environment)
Provide consultation services
Provide system consolidation recommendations
Provide Training services
The Benefits!







Single Authorized Service Center for all your HP products and IT needs
Service gets provided by authorized professionals
Free equipment warranty check
The ability to extend warranty for devices with already expired warranty
All products and services are backed by HP directly
HP Authorized Service Center professionals have great knowledge about the different
HP lines of business and support
Your IT Personnel can focus on their daily activities and not worry about IT support
What makes us Different?










HP Authorized Service Center is a one stop shop for all your HP needs
We are the only HP Professional Service Partner (PSP) authorized to perform
installation and startup services for enterprise solutions (Storage, BladeSystem and
backup solutions)
We are the only HP Service Partner in the Market that’s allowed to provide
maintenance for enterprise solutions (Storage, BladeSystem and backup solutions)
HP Authorized Service Center has a diverse team of authorized and certified
specialists
HP Authorized Service Center can install and maintain all HP portfolio products
including the following:
o HP Desktops
o HP Laptops
o HP Printers
o HP plotters
o HP servers (entry level, midrange and high end servers)
o HP storage solutions
o HP backup solutions
HP Authorized Service Center focuses on quality and values all clients
HP Authorized Service Center sells and installs genuine products
HP Authorized Service Center is conveniently located in Jerusalem and Ramallah
HP Authorized and certified professionals are mobile and can travel to clients locations
HP Authorized Service Center honors and repairs any HP product regardless of the
product’s purchase source
References

HP Authorized Service Center provides services to many major companies in our
region including but not limited to the following:
o Prime Minister Office (PMO)
o Ministry of health – Health Information Project (HIS)
o Ministry of Interior
o Global Insurance Company
o General Trading Company- Unipal
o Medical Supplies & Services - MSS
o United Nations Children’s Fund (UNICEF)
o Wataniya Mobile Palestine
o Cairo Amman Bank
o Hadara Technologies
o National Aluminum Profiles Company (NAPCO)
o Hyundai- Palestine Automobile Company
o Jerusalem District Electricity Company (JDECO)
o Several Foreign consulates
o Several None Profit Organizations (NGOs)
HP Authorized Service Center Certificates
HP Authorized Service Center Certifications
 HP Gold Preferred Partner
 HP StorageWorks Solutions Specialist
 HP Virtualization Specialist
 HP Workstations Specialist
 HP Imaging And Printing Specialist
 HP Service Sales Partner
 HP Professional Services Partner (PSP)
 HP Authorized Service Partner (ASP)
Certifications at a Glance!
HP Gold Preferred Partner
 As an HP Gold Preferred Partner, we can guarantee an unparalleled combination of
expertise, proximity and customized solutions using HP products and technology.
HP StorageWorks Solutions Specialist
 HP StorageWorks Solutions Specialists assist customers to design a storage strategy
that lets them manage, protect and optimize their data. The HP StorageWorks Solutions
Specialists collaborates with clients directly to architect solutions that put their
information to work and they enables your business to grow and adapt to change.
HP Virtualization Specialist
 Customer challenges in a changing computing landscape make it an ideal time for them
to enjoy the benefits of virtualization.
HP Workstations Specialist
 HP Authorized Service Center professionals can assist clients with:
 Recommending the right hardware for customers’ industry and unique needs and
environment
 Providing a one-stop shop for customers’ workstation needs, from purchasing to
implementation, from future planning to on-going support
 Sharing the wealth of knowledge across HP technologies to help with related
needs and cross-sell storage, networking, high Configuring hardware correctly so clients gain optimal and perfect utilization of all
resources.
HP Service Sales Partner
 As an HP Service Sales Partners, we have the expertise to make the best
recommendations for HP Care Pack Services (system warranty, to extend or upgrade
current warranty) that will complement customers’ skills, protect their business, minimize
their risk and maximize their ROI. We are fully skilled and supported by HP to grow HP
Services business. In addition, the Service Sales Specialization is a pre-condition for HP
Authorized Service Partner (ASP) and HP Professional Services Partner (PSP). When
you want success, make sure you partner with the best, team up with HP and HP Care
Pack Services for outstanding opportunities & success.
HP Professional Services Partner (PSP)
 HP Professional Services Partners (PSP) are armed with highly skilled professionals and
holds the HP Professional Services Partner stamp of approval, demonstrating that they
can meet customers’ business needs for higher value, complex and advanced solutions
and services.
HP Authorized Service Partner (ASP)
 As an HP Authorized Service Partner, we provides break-fix, hardware and software
installation, configuration and troubleshooting services across the HP portfolio; there are
great direct benefits for being an HP Authorized Service Partner including:
 We have an easy access to HP’s technical resources
 We have an easy access to HP’s spare parts
 Clients products are backed by HP directly
 We have great knowledge about the different HP lines of business
HP Authorized Service Center Staff Certifications
Staff Certifications:
Name: Eng. Rami Abdul Latif
Position: Technical Support Manager
Key Qualifications: Currently Rami is the Technical Support Manager at CMC, his
responsibilities includes managing all C.M.C’s technical support teams and support contracts.
Providing continuous staff management, development and coordinating training to ensure that
all the CMC support personnel receive up to date technological and process information to
better support clients, meet deadlines and achieve a stronger position in the IT market.
Additionally working with management and other internal functional areas to produce reports
and enhance existing support procedures.
Education:
Bachelor Degree in Computer Engineering – Austria 1996.
Experience & Certificates:
 AIS – HP Proliant Servers 2005
 AIS – HP Storage Works
 APC – HP Enterprise Storage Solutions
 APP – HP Enterprise Solutions
 AIS – HP Blade System 2007
 ASE –HP Blade System 2007
 ASE-HP Proliant ML/DL Servers 2007
 ASE –HP Proliant Servers 2005
 ASE – HP Storage Works
 ASE – HP Proliant Servers 2005
 ASE – HP Storage Works
 ASE – HP Storage Works 2005
 ASE –HP Storage Works 2005
 ASE –HP Specialty in HP Proliant Servers c-Class Blades 2008
 AIS – HP Proliant Ml/DL Servers 2007
 APS – HP Commercial Desktops, Workstations and Notebooks
 MCSE 2003 -– Microsoft Certified System Engineer 2003
Name: Eng. Walid M. Al Halabi
Position: Technical Engineer
Key Qualifications: Eng. Walid has tremendous experience in enterprise storage and server
solutions deployment in addition to consultation and implementation knowledge. Walid has rich
background working with hardware, software, networking and networking security. He has
strong analytical skills and has the ability to design system solutions and provide different
scenarios to support clients’ requirements. Additionally he is able to communicate effectively
with other team members and clients, Walid continues to research and learn more about new
changes in the IT world and increase his knowledge to benefit both CMC and clients. Since he
joined CMC, he has implemented and deployed various system solutions for major clients in the
region.
Education:
Bachelor Degree in Computer Engineering – Al Quds University.
Experience & Certificates:
 Cisco Certified Network Associate
 CCNA1: Networking Basics
 CCNA2: Routers And Routing Basics
 CCNA3: Switching Basics and Intermediate Routing
 CCNA4: WAN Technologies
 CCNP 2: Remote Access
 CCNP 3: Multilayer Switching
 Linux Red Hat 5
 MCSE – Microsoft Certified System Engineer 2003
 MCSA – Microsoft Certified System Administrator 2003
 AIS – HP Storage Works
 AIS – Specialty in HP Data Protector 2007
 APC – HP Enterprise Storage Solution
 ASE – HP Storage Works 2005
 APS –HP Blades System 2007
 APS –HP Proliant ML/DL Servers 2007
 APS –HP Proliant Storage Servers Workgroup Product 2005
Name: Eng. Ashraf Abdeen
Position: Technical Engineer
Key Qualifications: Eng. Ashraf has excellent experience in enterprise storage and server
solutions deployment in addition to consultation and implementation knowledge. He has rich
background working with hardware, software and multiple Platforms configurations, Eng. Ashraf
has long years of experience in solution setup, deployment, configuration and customer support.
Additionally, he has strong experience with the Enterprise solutions applications including and
not limited to HP Open View, HP Data Protector, HP Command View and Vitalization
applications.
Education:
Degree in Computer Engineering – Ort College / Jerusalem
Degree in Computer Engineering – New York -U.S.A
Experience & Certificates:














HP Open View Operations “Operations Manager” V8.
HP Open View Network Node Manger V 7.53
HP Open View Performance Insight V 5.3
AIS – HP Storage Works
AIS – Specialty in HP Data Protector 2007
APC – HP Enterprise Storage Solutions
ASE – HP Storage Works 2005
ASP –HP Service Sales 2008
APS –HP Blades System 2007
APS –HP Prolinat ML/DL Servers 2007
APS –HP Proliant storage
MCSE – Microsoft Certified System Engineer 2003
MCSA – Microsoft Certified System Administrator 2003
MCP – Microsoft Certified Professional 2000
Name: Eng Younous Dada
Position: HP Software Specialist
Key Qualifications: Eng. Younous has a professional experience with the Enterprise hardware and
Software Applications such as HP Open View, HP BSM, HP Data Protector, Symantec DLP, Oracle 9i and
Linux, his experience includes providing consultation, support and software implementation services.
Additionally, Eng. Younous has excellent experience with software solutions architectural design,
Enterprise Hardware configuration and IT environment integration.
Education:
Bachelor Degree in Electrical Engineering, Birzeit University, Ramallah.
Minor: Computer Science, Birzeit University, Ramallah.
Masters Degree in Business Administration, Birzeit University, Ramallah.
Experience & Certificates:
















HP Open View Operations “Operations Manager” V8.
HP Network Node Manger V 7.53
HP Performance Insight V 5.3
HP Business Availability Center V8.
HP Business Services Management V9.
HP Data Protector Express.
Symantec DLP 11.
Working with Cisco ACS software and AAA for authentication and authorization.
Configuring Cisco PIX firewall.
Configuring Cisco Wireless Access Points
CCNA certified valid through august 20, 2005.
CCAI (Cisco Certified Academy Instructor).
MCP Windows 2003.
Microsoft ISA server.
Oracle 9i Administration I and II.
Linux, UNIX operating systems administration “intermediate”.
Name: Eng. Walid Dajani
Position: System Engineer
Key Qualifications: Eng. Walid is a very dedicated person with great abilities to support and
develop Software and Hardware systems. He has unique expertise with hardware and software
support, troubleshooting and repair. Additionally he can provide Oracle support and serve as an
oracle database administrator, developer and designer
Education:
Degree in Electronics Engineering – Princess Sumaya University for Technology,
Amman, Jordan
Experience & Certificates:
 2003 Oracle Data Base Administrator (DBA)
 2000 Oracle Designer: Forms Design & Generation
 2000 Oracle Designer: server Design & Generation
 2000 Oracle Designer: System Modeling
 1998 Oracle Developer/2000 (Reports 2.5)
 1998 Oracle Developer/2000 (Forms 4.5)
Name: Eng. Rami Zien
Position: Technical Support Engineer
Key Qualifications: Eng. Rami is responsible for implementation network solutions from the
ground up, he has great experience designing and planning different network solutions that
meets clients’ expectations and supports their business. Additionally setting up network
cabinets, switches, hubs, routers and cabling, performing network configuration, testing and
providing customer support related to network issues.
Education:
Bachelor Degree in Electronics Engineering Misr University for science & technology /
Egypt
Experience & Certificates:
 Cisco Certified Network Associate (CCNA)
 Microsoft A+ computer maintenance (software)

Microsoft A+ computer maintenance (hardware)
 HP Desktop, Laptop, workstation and thin client maintenance
Name: Eng. Mohammed Ahram
Position: Technical Support Engineer
Key Qualifications: Eng. Mohammed is a highly motivated person, with great knowledge in
different IT fields including desktops, laptops and printers. He has excellent skills and specialty
in supporting Monochrome, Color LaserJet Printers, Large Format, and High End Printing
Solutions. Eng. Mohammad is able to troubleshoot, diagnose and repair hardware utilizing
standard industry techniques and best in market methodologies in addition to utilizing effective
communications with clients and team members.
Education:
Bachelor Degree in Computer Engineering – Ort College
Experience & Certificates:
 APS – HP Color LaserJet Low-end and Mid-range.
 APS – HP Monochrome LaserJet Low-end and Mid-range
 APC – HP Large Format Printing Technical Consultant
 APP – HP Imaging and Printing Solutions
 APC – HP Imaging and Printing Solutions
 LINUX Administration Training Course At Birziet University
 MCSE - Microsoft Certified System Engineer 2000 & 2003
 MCSA - Microsoft Certified System Administrator 2002 & 2003
 MCP – Microsoft Certified Professional 2000
Name: Eng. Mahdi Abu Rmaileh
Position: Technical Support Engineer
Key Qualifications: Eng. Mahdi is the manager of the Technical Support Lab at CMC, he has
in depth knowledge of support and load management due to his intensive experience and long
years of service. Eng. Mahdi has special technical skills in supporting customers, addressing
issues related to hardware and software, providing best in class service and ensures timely
delivery of services and products to meet SALs. Additionally, he manages the technical Lab
operations, assist team members with their daily activities and hold internal training sessions to
ensure that all team members receive proper training and the most recent technology
information.
Education:
Bachelor Degree in Electronics Engineering- Al Quds Open University
Experience & Certificates:
 APS – HP Commercial Desktops, Workstations and Notebooks
 APS – Accredited Platform Specialist in HP Desktop Computing.
 APS – HP Monochrome LaserJet Low-end and Mid-range
 APS – HP Color LaserJet, Low-end and Mid-range
 ASP –HP Service Sales 2008
Name: Eng. Mohammed Ahram
Position: Technical Support Engineer
Key Qualifications: Eng. Mohammed is a highly motivated person, with great knowledge in
different IT fields including desktops, laptops and printers. He has excellent skills and specialty
in supporting Monochrome, Color LaserJet Printers, Large Format, and High End Printing
Solutions. Eng. Mohammad is able to troubleshoot, diagnose and repair hardware utilizing
standard industry techniques and best in market methodologies in addition to utilizing effective
communications with clients and team members.
Education:
Bachelor Degree in Computer Engineering – Ort College
Experience & Certificates:









APS – HP Color LaserJet Low-end and Mid-range.
APS – HP Monochrome LaserJet Low-end and Mid-range
APC – HP Large Format Printing Technical Consultant
APP – HP Imaging and Printing Solutions
APC – HP Imaging and Printing Solutions
LINUX Administration Training Course At Birziet University
MCSE - Microsoft Certified System Engineer 2000 & 2003
MCSA - Microsoft Certified System Administrator 2002 & 2003
MCP – Microsoft Certified Professional 2000
Name: Eng. Ibrahim Al-Hasanie
Position: Technical Support Engineer
Key Qualifications: Eng. Ibrahim specializes in supporting the Imaging and Printing Solutions
including Plotters, Printers, Monochrome, Color LaserJet Printers, Large Format Printers, High
End Printing Solutions and Fax machines. He has a wealthy knowledge in installing, configuring
and troubleshooting imaging and printing solutions devices. Additionally, Eng. Ibrahim has the
ability to provide consultation services related to the Imaging and Printing Solutions and provide
printing support services to empower business solutions.
Education:
Bachelor Degree in Computer Engineering – Al Quds University.
Minor in Electronic Engineering
Name: Eng. Mamoun Abbasi
Position: Technical Support Engineer
Key Qualifications: Eng. Mamoun with his long history as a technical support engineer at CMC
has proven himself to be of great knowledge and expertise in many fields of IT. He specializes
in the technical support of Desktops and Laptops as well as Monochrome and Color
LaserJet Printers, Large Format Printing Solutions and Networking. He has very good
knowledge in Network Configuration as well as Installation.
Education:
Bachelor Degree in Computer Engineering – Al-Quds University
Experience & Certificates:
 APS – HP Commercial Desktops, Workstations and Notebooks
 APS – Accredited Platform Specialist in HP Desktop Computing.
 APS – HP Monochrome LaserJet Low-end and Mid-range
 APP – HP Imaging and Printing Solutions
 APC – HP Imaging and Printing Solutions
 APS – HP Design Jet Solutions
 LINUX Administration Training Course at Birziet University
 MCSE - Microsoft Certified System Engineer 2000 & 2003
 MCSA - Microsoft Certified System Administrator 2000 & 2003
 MCP – Microsoft Certified Professional 2000
Name: Eng. Ahmad J. Qunbor
Position: System Engineer
Key Qualifications: Eng. Ahamd has great experience in supporting multiple IT product lines
including hardware and software setup, configuration and troubleshooting. Additionally network
setup, configuration and problem diagnostics. Ahamd provides customer support on daily basis
to ensure IT environment stability.
Education:
Bachelor Degree in Computer Engineering- Al Quds University
Experience & Certificates:
 MCSE
 ASP.NET
 ADO.NET
Name: Eng. Shaher Abu Hasan
Position: System Engineer
Key Qualifications: Eng. Shaher has extensive experience in hardware, software and network
support. Shaher has great knowledge in hardware, software setup troubleshooting and
configuration in addition to network setup and configuration. Also Background in multiplatform environment supporting workstations, servers, network components and backup
solutions. Additionally Engineer Shaher has the ability to support environments that utilizes
different hardware brands and has the ability to integrate the IT environment successfully.
Education:
Bachelor Degree in Computer and Software Engineering Misr University of Science and
Technology
Experience & Certificates:




MCSE Windows Server 2003
Exchange Server 2003
ISA 2004
A+
Name: Eng. Mohammed Khatib
Position: System Engineer
Key Qualifications: Eng.Mohammed currently supports various service offerings including
software, hardware installation, configuration, troubleshooting and providing customer support
related to IT components.
Education:
Bachelor Degree in Communications and Computer Engineering- Philadelphia UniversityJordan
Experience & Certificates:
 Communication and Wireless Generation (at Technopal)
 ICDL
Name: Eng. Shaher Abu Hasan
Position: System Engineer
Key Qualifications: Eng. Shaher has extensive experience in hardware, software and network
support. Shaher has great knowledge in hardware, software setup troubleshooting and
configuration in addition to network setup and configuration. Also Background in multi-platform
environment supporting workstations, servers, network components and backup solutions
Education:
Bachelor Degree in Computer and Software Engineering Misr University of Science and
Technology
Experience & Certificates:
 MCSE Windows Server 2003
 Exchange Server 2003
 ISA 2004
 A+
Name: Thaer Kalbouneh
Position: Presales & Implementation Specialist
Key Qualifications: Experience with project management, process and solution development,
budgets and cost models, vendor management, vendor negotiations, customer support, metrics
reporting, Service Level Agreement (SLA)/Statement of Work (SOW) development, contract
review, asset management, IMAC (Install, Move, Add, Change), procurement, monitoring and
solutions implementation.
Education:
Bachelor Degree in Computer Science - Oakland University, MI-USA
Experience & Certificates:
 ASP- HP ProCurve Networking Professional
 ASP- HP Accredited Sales Professional 2010
 Project Management
 Solution Development
 Technical Analysis
 Staff Development
 Contract Negotiation
 Call Tracking System Implementations
 Metrics Reporting
 Service Level Agreement Development
 Asset Management
Name: Abd Aljabbar Alqady
Position: Senior Network Engineer – Data & Security Specialist
Key Qualifications: Engineer Abd Aljabbar has unique experience with network solution
deployments. Abd Aljabbar has solid experience with Presales activities, network solution
design and network deployment including physical equipment installation and configuration of
network devices including core switches, routers, firewalls, Intrusion prevention systems and
security solutions. Abd Aljabbar has great experience with the different network protocols and
topologies and has the ability to support and maintain production networks, troubleshoot and
resolve network problems, provide maintenance and ongoing support related to network devices
and deployments.
Education:
Bachelor of Science in Information Technology / Communications and Networks
Al‐Quds University - Jerusalem, Palestine
Experience & Certificates:






Cisco Certified Internetwork Expert (CCIE®)
Written & working on LAB Cisco Certified Information Security Specialist®
Cisco Certified Firewall Specialist®
Cisco Certified Network Professional (CCNP®)
Cisco Certified Network Associate (CCNA®)
Cisco Certified Voice Professional (CCVP®)
Alaa Aldawadeh
Position: System Engineer
Key Qualifications: Engineer Alaa has a diverse experience with Information Technology; he
has strong experience with IT solutions design and systems implementations. Engineer Alaa
has strong experience with antivirus applications deployment and configuration in addition to
enterprise solution deployment including servers, storage systems and backup solutions.
Engineer Alaa has a wealthy knowledge in configuring network devices such as Cisco routers,
switches and Juniper firewalls.
Education:
Bachelor of Computer Engineering (Spec. Computer & Communication Eng).
Palestine Polytechnic University-Hebron.
Experience & Certificates:




Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
Name: Ibrahim J Izgari
Key Qualifications: Providing professional support services for Enterprise IT solutions
including installation, configuration, troubleshooting and technical support services. Strong
experience with network design, solution deployment and system integration including
Hardware and software. Furthermore, Engineer Ibrahim has strong experience with providing
onsite technical support services including servers, storage and backup solutions installation,
configuration and ongoing maintenance services.
Education:
National Institute for Information Technology
Experience & Certificates:




Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
Name: Yousef M. Rabi
Key Qualifications: Engineer Yousef has a solid experience with IT solutions design and
deployment including setting, configuring and implementing Enterprise solutions including
servers, storage systems and backup solutions. Additionally, he has the ability to provide onsite
support service including performing diagnostics, troubleshooting and hardware repair.
Engineer Yosef has a wealthy knowledge in setting up and configuring virtual environments,
Enterprise solutions and software deployment.
Education:
Bachelor of Computer Engineering An-Najah Natioanl University
Experience & Certificates:
 Cisco SMB (642-176) and Cisco SBCS (650-178) certificates