THOMAS E. ORR
2569 Cole Rd. Wexford, PA 15090  (724) 934-2873  tomorr@nauticom.net
CAREER OBJECTIVE
To obtain a position in service management that is challenging as well as
rewarding. I want to become actively involved in an organization that provides
a quality product in a growing field and to service customers in an organization
that recognizes the benefits of company/customer partnerships.
PROFESSIONAL EXPERIENCE
Senior Field Service Engineer
1996 - Present
Equitrac Corporation  115 Evergreen Heights Drive, Pittsburgh, Pennsylvania
Configure, setup, install and service systems for professional firms to track copies, faxes,
telephone calls and other office disbursements. Software is installed on Windows 2000
servers which are connected via WAN to remote offices and interface with practice and
financial management and accounting systems. As sole representative of Equitrac
Corporation in Pittsburgh, I am responsible for maintaining the office including inventory
and providing customer support.
Recognized as Equitrac Employee of the Month, February 1999 for the successful
installation of the Equitrac cost recovery system in the home office of one of the nation's
largest law firms. Received mentions in weekly company newsletter for outstanding
service from client feedback. Received March 2006 “Living the Core Values” award.
Consultant
1996 - 2000
Killam Associates  100 Allegheny Drive, Warrendale, Pennsylvania
Provide part-time assistance to this environmental engineering firm in all facets of
computerization. Set-up and maintain client’s Novell 100 station network and Windows
NT server and network. Principal responsibilities include selection and installation of
workstation hardware and software as well as installation and maintenance of server
installed software.
Laboratory Manager
1989 - 1996
Killam Associates  100 Allegheny Drive, Warrendale, Pennsylvania
Responsible for laboratory operations for $3M in annual sales and staff of 15. Supervised
the technical application and quality of testing procedures by laboratory personnel
according to state and federal regulations. Maintained laboratory certification programs
as well as PC-based laboratory information tracking and reporting system. Management
activities included budgeting, employee hiring/firing, project scheduling/monitoring and
capital acquisition. Reason for leaving: laboratory closure.
EDUCATION
Bachelor of Science
University of Pittsburgh  Pittsburgh, Pennsylvania
Master of Public Health/Master of Business Administration
Tulane University  New Orleans, Louisiana
PROJECT EXPERIENCE
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Involved in configuration and installation for over 20 Equitrac systems
Preparation of system specifications
Coordination of installation in remote offices
Management of schedules including system preparation, shipping, installation and
testing
Maintenance of inventory of Equitrac hardware and software installed in Pittsburgh
Evaluation, installation and testing of software and hardware updates
Training of users and system administrators in system maintenance and reports
Effective client communication and rapport
Independent worker
Troubleshooting and dispute reconciliation