DEPARTMENT OF THE ENVIRONMENT REGULATOR PERFORMANCE FRAMEWORK METRICS
Legislation
Aboriginal and Torres Strait
Islander Heritage Protection
Act 1984
KPI 1 - Regulators do not
unnecessarily impede the
efficient operation of
regulated entities
KPI 2 – Communication
with regulated entities is
clear, targeted and
effective
KPI 3 – Actions undertaken
by regulators are
proportionate to the
regulatory risk being
managed
KPI 4 – Compliance and
monitoring approaches are
streamlined and
coordinated
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Demonstrated effort to reduce
number and crossover of
information requirements
imposed on regulated entities.
Documented established
communication mechanisms
with regulated entities, including
feedback from existing
complaint mechanisms and
surveys of regulated entities.
Antarctic Marine Living
Resources Conservation Act
1981
Demonstrated engagement with
relevant international
organisations to learn from peer
experiences and share better
practices.
Environment scanning is
undertaken regularly.
Decisions are accompanied by a
statement of reasons and advice
about relevant review or appeal
mechanisms, where appropriate.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Timely decisions are
accompanied by a statement of
reasons and advice about
relevant review or appeal
mechanisms, where appropriate.
Risk management policies and
procedures are available to
regulator staff and the public.
Compliance and enforcement
strategies are published and are
consistent with agreed risk
management policies.
Demonstrated effort to
coordinate inspections with
similar regulators, where
appropriate.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Evidence of collected
information being acted upon,
stored and re-used.
Agreed quality assurance
processes are in place for staff
use.
Monitoring and enforcement
strategies that allow for a range
of regulatory responses.
KPI 5 – Regulators are
open and transparent in
their dealings with
regulated entities
KPI 6 – Regulators actively
contribute to the
continuous improvement of
regulatory frameworks
Enforcement strategy and risk
approach are published.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Advice and guidance is widely
available to stakeholders, with
feedback mechanisms in place
to support and inform
continuous improvement.
Enforcement strategy and risk
approach are published.
Performance measurement
results are published.
Documented procedures are in
place to facilitate the flow of
information between the
regulator and policy
departments.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Stakeholder events held
regularly to facilitate
participation in the development
and/or amendment of regulatory
frameworks.
Legislation
KPI 1 - Regulators do not
unnecessarily impede the
efficient operation of
regulated entities
KPI 2 – Communication
with regulated entities is
clear, targeted and
effective
KPI 3 – Actions undertaken
by regulators are
proportionate to the
regulatory risk being
managed
KPI 4 – Compliance and
monitoring approaches are
streamlined and
coordinated
Antarctic Treaty (Environment
Protection) Act 1980
Demonstrated engagement with
relevant international
organisations to learn from peer
experiences and share better
practices.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Evidence of collected
information being acted upon,
stored and re-used.
Agreed quality assurance
processes are in place for staff
use.
Monitoring and enforcement
strategies that allow for a range
of regulatory responses.
Demonstrated engagement with
regulated entities to inform them
of the nature of the risk, the
need for mitigation and the
regulators’ expectations.
Demonstrated effort to reduce
number and crossover of
information requirements
imposed on regulated entities.
Environment scanning is
undertaken regularly.
Environment Protection and
Biodiversity Conservation Act
1999
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Environment scanning is
undertaken regularly.
Environment Protection (Sea
Dumping) Act 1981
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Demonstrated engagement with
relevant international
organisations to learn from peer
experiences and share better
practices.
Decisions are accompanied by a
statement of reasons and advice
about relevant review or appeal
mechanisms, where appropriate.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Feedback is sought from
stakeholders on guidance and
advice provided by the regulator
via a wide range of
mechanisms.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Feedback is sought from
stakeholders on guidance and
advice provided by the regulator
via a wide range of
mechanisms.
Compliance and enforcement
strategies are published and are
consistent with agreed risk
management policies.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Compliance and enforcement
strategies are published and are
consistent with agreed risk
management policies.
2
Monitoring and enforcement
strategies that allow for a range
of regulatory responses.
Demonstrated effort to reduce
number and crossover of
information requirements
imposed on regulated entities.
Monitoring and enforcement
strategies that allow for a range
of regulatory responses.
KPI 5 – Regulators are
open and transparent in
their dealings with
regulated entities
KPI 6 – Regulators actively
contribute to the
continuous improvement of
regulatory frameworks
Enforcement strategy and risk
approach are published.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Performance measurement
results are published.
Requirements of regulated
entities are open and
transparent.
Stakeholder events held
regularly to facilitate
participation in the development
and/or amendment of regulatory
frameworks.
Performance measurement
results are published.
Documented procedures are in
place to allow active and regular
engagement with stakeholders
to seek contributions to
improvement of the regulatory
framework.
100% of Regulatory Impact
Statements are certified as
compliant by the Office of Best
Practice Regulation
Documented procedures are in
place to facilitate the flow of
information between the
regulator and policy area.
Requirements of regulated
entities are open and
transparent
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Enforcement strategy and risk
approach are published.
Documented procedures are in
place to facilitate the flow of
information between the
regulator and policy
departments.
Legislation
Fuel Quality Standards Act
2000
KPI 1 - Regulators do not
unnecessarily impede the
efficient operation of
regulated entities
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Documented established
communication mechanisms
with regulated entities, including
feedback from existing
complaint mechanisms and
surveys of regulated entities.
Hazardous Waste (Regulation
of Exports and Imports) Act
1989
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Demonstrated engagement with
relevant international
organisations to learn from peer
experiences and share better
practices.
Heard Island and McDonald
Islands Act 1953
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Environment scanning is
undertaken regularly.
KPI 2 – Communication
with regulated entities is
clear, targeted and
effective
KPI 3 – Actions undertaken
by regulators are
proportionate to the
regulatory risk being
managed
KPI 4 – Compliance and
monitoring approaches are
streamlined and
coordinated
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Feedback is sought from
stakeholders on guidance and
advice provided by the regulator
via a wide range of
mechanisms, including
stakeholder surveys.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Decisions are accompanied by a
statement of reasons and advice
about relevant review or appeal
mechanisms, where appropriate.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Decisions are accompanied by a
statement of reasons and advice
about relevant review or appeal
mechanisms, where appropriate.
KPI 5 – Regulators are
open and transparent in
their dealings with
regulated entities
KPI 6 – Regulators actively
contribute to the
continuous improvement of
regulatory frameworks
Demonstrated transparency of
inspection and monitoring
arrangements.
Responses to requests from
regulated entities are provided
within specified timeframes.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Documented enforcement
strategy includes options for
graduated compliance actions
consistent with regulators’
powers.
Monitoring and enforcement
strategies that allow for a range
of regulatory responses.
Performance measurement
results are published.
Documented procedures are in
place to facilitate the flow of
information between the
regulator and policy
departments.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Evidence of collected
information being acted upon,
stored and re-used.
Reasons for information
requests are communicated
clearly and consistently.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Documented enforcement
strategy which allows for the
compliance records of regulated
entities to be considered in
determining regulatory actions.
Demonstrated effort to share
and receive information among
regulators, where appropriate.
Advice and guidance is widely
available to stakeholders, with
feedback mechanisms in place
to support and inform
continuous improvement.
Stakeholder events held
regularly to facilitate
participation in the development
and/or amendment of regulatory
frameworks.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Evidence of collected
information being acted upon,
stored and re-used.
Enforcement strategy and risk
approach are published.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Agreed quality assurance
processes are in place for staff
use.
3
Monitoring and enforcement
strategies that allow for a range
of regulatory responses.
Advice and guidance is widely
available to stakeholders, with
feedback mechanisms in place
to support and inform
continuous improvement.
Stakeholder events held
regularly to facilitate
participation in the development
and/or amendment of regulatory
frameworks.
Legislation
Historic Shipwrecks Act 1976
KPI 1 - Regulators do not
unnecessarily impede the
efficient operation of
regulated entities
KPI 2 – Communication
with regulated entities is
clear, targeted and
effective
KPI 3 – Actions undertaken
by regulators are
proportionate to the
regulatory risk being
managed
KPI 4 – Compliance and
monitoring approaches are
streamlined and
coordinated
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Demonstrated effort to reduce
number and crossover of
information requirements
imposed on regulated entities.
Demonstrated engagement with
relevant international
organisations to learn from peer
experiences and share better
practices.
Ozone Protection and
Synthetic Greenhouse Gas
Management Act 1989
including


Ozone Protection and
Synthetic Greenhouse
Gas (Import Levy) Act
1995
Ozone Protection and
Synthetic Greenhouse
Gas (Manufacture Levy)
Act 1995
Product Stewardship Act 2011
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Demonstrated engagement with
relevant international
organisations to learn from peer
experiences and share better
practices.
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Environment scanning is
undertaken regularly.
Feedback is sought from
stakeholders on guidance and
advice provided by the regulator
via a wide range of
mechanisms, including
stakeholder surveys.
Relevant staff trained in risk
management policies,
processes and procedures.
Feedback is sought from
stakeholders on guidance and
advice provided by the regulator
via a wide range of
mechanisms, including
stakeholder surveys.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Demonstrated effective
mechanisms for responding to
stakeholder engagement /
complaint.
KPI 6 – Regulators actively
contribute to the
continuous improvement of
regulatory frameworks
Responses to requests from
regulated entities are provided
within specified timeframes.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Enforcement strategy and risk
approach are published.
Performance measurement
results are published.
Documented procedures are in
place to facilitate the flow of
information between the
regulator and policy
departments.
Demonstrated effort to share
and receive information among
regulators, where appropriate.
Guidance materials comply with
government accessibility
guidelines.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Demonstrated effort to
coordinate inspections with
similar regulators, where
appropriate.
KPI 5 – Regulators are
open and transparent in
their dealings with
regulated entities
Demonstrated engagement with
regulated entities to inform them
of the regulators’ expectations.
Feedback mechanisms to seek
stakeholder views on inspection
and monitoring regime.
Responses to requests from
regulated entities are provided
within specified timeframes.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Documented enforcement
strategy includes options for
graduated compliance actions
consistent with regulators’
powers.
Monitoring and enforcement
strategies that allow for a range
of regulatory responses.
Reasons for information
requests are communicated
clearly and consistently.
Documented procedures are in
place to facilitate the flow of
information between the
regulator and policy
departments.
Demonstrated avenues for
stakeholders to provide
feedback and processes or
policies to incorporate/consider
this when tailoring approaches
to risk.
Feedback mechanisms to seek
stakeholder views on inspection
and monitoring regimes.
Reasons for information
requests are communicated
clearly and consistently.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Demonstrated effort to store and
retrieve information among
regulators, where appropriate.
Performance information is
made publicly available, where
appropriate.
Stakeholder events held
regularly to facilitate
participation in the development
and/or amendment of regulatory
frameworks.
Documented enforcement
strategy which allows for the
compliance records of regulated
entities to be considered in
determining regulatory actions.
4
Legislation
KPI 1 - Regulators do not
unnecessarily impede the
efficient operation of
regulated entities
KPI 2 – Communication
with regulated entities is
clear, targeted and
effective
KPI 3 – Actions undertaken
by regulators are
proportionate to the
regulatory risk being
managed
KPI 4 – Compliance and
monitoring approaches are
streamlined and
coordinated
Water Efficiency Labelling and
Standards Act 2005 including
Regular, ongoing review of
policies, procedures and
requirements, including through
consultation and engagement
with stakeholders, independent
experts and industry
associations.
Demonstrated appropriate
consultation with stakeholders
prior to significant regulatory or
policy changes.
Compliance and enforcement
strategies are published and are
consistent with agreed risk
management policies.

Water Efficiency Labelling
Scheme (Registration
Fees) Act 2013
Documented established
communication mechanisms
with regulated entities, including
feedback from existing
complaint mechanisms and
surveys of regulated entities.
Decisions are accompanied by a
statement of reasons and advice
about relevant review or appeal
mechanisms, where appropriate.
Documented enforcement
strategy which allows for the
compliance records of regulated
entities to be considered in
determining regulatory actions.
5
KPI 5 – Regulators are
open and transparent in
their dealings with
regulated entities
KPI 6 – Regulators actively
contribute to the
continuous improvement of
regulatory frameworks
Demonstrated effort to share
and receive information among
regulators, where appropriate.
Responses to requests from
regulated entities are provided
within specified timeframes.
Documented procedures are in
place to allow active and regular
engagement with stakeholders.
Demonstrated transparency of
inspection and monitoring
arrangements.
Reasons for information
requests are communicated
clearly and consistently.
Documented procedures are in
place to facilitate the flow of
information between the
regulator and policy
departments.