FAQ's - Duplicating Events:
 Why did my participant receive the error: “The username is already in use.”?
 Usernames are Sphere-wide. The participant will have to auto-fill the form
with their previous year's user name.
 If the participant never registered in the past, they will have to create a new
username and password
 Do team names carry over to the duplicated event?
 No. Teams must be recreated.
 Can I move participants to other events?
 Yes. You can move a participant to another event by going into the
Bookkeeping section > Manage Initiative Records section and clicking on Edit
beside the name of the participant. Go to Edit Event Information to move.The
“move to” event must be in Active state and in the same Sphere account as
the “move from” event.
 How do I change the front-end information for the new event?
 Within the Website Creation Checklist, click on Front Page Customization
 If you are using the Custom Cookie and custom HTML, you will need to edit
the design within the HTML section
 If you are not using custom HTML, simply change the graphics/text/etc…
 Is it possible to duplicate other Events in Sphere, such as Registration or Donation
form?
 Absolutely. Follow the same process as described for the Friends Asking
Friends duplication procedure. Check the name of the event, and then click
duplicate.
 Some features do not copy when you use the Duplicate feature. Check your
payment methods section to re-enable ACH and PayPal in the new copy, if you
use these payment types.
Check your participant email templates and Event Info to make updates for the
new event.
 Will I lose the donation and registration information for last year’s event?
 All of the information will remain for last year’s event. Duplicating does not
delete any of the prior event’s information.
Your new event is fresh however, with no registered participants or donors until
you start using it.
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Encourage your returning fundraisers to use the same login from last year when
they register for the new event. This will ensure that they can run a donation
history report and have access to their address book contacts from last year.
 Can I report on multiple events?
 You can run reports for multiple events within Control>Report Center. There
are multiple reports that allow filtering from specific event(s).
 If you run multiple events, please ask us about using Event Groups. This can
streamline your reporting, and provides other great feature for clients who run
multiple events each year.

If I “unregister” or delete a participant from my event, does that delete their
username and password from Sphere?
 No. If you delete a participant registration, you only remove the person from
that particular event. It does not delete their username and password from
Sphere, nor does it delete the participant from your database.
If you delete the contact record, it will delete the username and password from
Sphere.
 Do I have to customize my forms each time I copy an event?
 No. Forms are copied exactly as the form was configured in the previous
event, including all Profile and Event fields.
 Are Poll results combined when events are duplicated?
 No. The Poll remains a separate entity within each event. Answers are
recorded per event. Only the name and options of the poll are copied between
events.
 Do I have recreate email templates for each event?
 Email templates are copied over from event to event, when using the duplicate
process.
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