bpha ROLE PROFILE
JOB TITLE:
Cleaner
POSITION LEVEL:
Level 5 Standard
JOB PURPOSE:
To ensure the provision of an effective cleaning service to void properties.
KEY RESULT AREAS
REPORTS TO:
MEASURES OF SUCCESS
1.
To be able to undertake cleaning tasks
effectively in all void properties
including surrounding communal areas.
Use cleaning products safely, including
an awareness of COSHH and keep an
accurate stock record.
1.
No recalls are raised that are
linked to the standard of
cleanliness of the property.
2.
To be aware of bpha’s void standard
and to ensure that all properties
returned meet the standard. Ensure
that where appropriate key boxes are
returned to the Voids and Allocations
Team within agreed timescales.
2.
All void properties returned meet
the voids standard.
3.
To be aware of the individual needs of
each tenant, and the ability to deal
with a range of people in a polite and
courteous manner.
3.
Informing the Voids and
Allocations Team of any issues
outstanding from the void.
4.
To liaise with colleagues and
contractors to ensure that the void
process runs as smoothly as possible.
4.
Key lines of communication are
clear and consistent throughout
the void and allocation procedure
and the property attendance log is
kept up to date at all times.
5.
To carryout fire safety and health and
5.
Void properties remain a safe and
Cleaner – March 2015
Senior Voids Coordinator
PERSON REQUIREMENTS
Skills
1. MS Word and Outlook (D).
Knowledge/experience
1. An understanding of the needs of a diverse range
of people (E).
2. An awareness of issues relating to professional
boundaries (E).
3. A flexible and willing attitude to work (E).
4. Ability to use own initiative and be self motivating
particularly when working alone (E).
5. An approachable person who is responsive to
requests for help (E).
6. The ability to remain calm under pressure and
address conflicting priorities (E).
Attributes
1. As a cleaner and lone worker you will need to be
able to:
a) Walk around the building and travel between
floors using the stairs (E).
b) Use a ladder and/or steps when required to
ensure that all areas of a property are
cleaned effectively (E)
c) Keep your online calendar up to date and to
log on and off with the team on a daily basis
(E)
bpha ROLE PROFILE
safety checks at the property. To
ensure that the property concerned
and communal areas are left clean and
tidy and free from hazards.
6.
7.
To ensure that any repairs and/or
hazards are reported to the appropriate
teams promptly and to undertake any
minor repairs and improvements where
required.
hazard free site and are returned
in the same condition. Any issues
are reported promptly to the
appropriate team/s
6.
Outstanding and new repairs are
reported to the Voids and
Allocations Team or to One Call as
required.
7.
Training log up to date and
recorded.
Special Requirements
1. Be able to travel between void properties across all
counties where bpha have stock
2. Ensure that the van provided by bpha is kept clean
and tidy and maintained at all times.
In order to meet bpha’s commitment
to Continuous Improvement, you will
be required to attend regular and ongoing training.
VALUES AND BEHAVIOURS:
CUSTOMER FOCUS
‘Putting customers at the heart of everything we do’
COLLABORATION
‘It’s great working together’
ACCOUNTABILITY
‘Say what you do and do what you say’
INNOVATION
‘Make change count’
EFFICIENCY
‘Thinking, delivering, learning’
INTEGRITY
‘Passionate about doing the “right” thing in everything that we do’
Role profiles are a snapshot of requirements at the time of writing; content may change from time to time to ensure that roles
continue to meet the changing needs of the business
Employee confirmation
Cleaner – March 2015
bpha ROLE PROFILE
Signed ……………………………………………………………………………………… Date ………………………………………………
Print name ………………………………………………………………………………….
Head of Service confirmation
Signed
Print name
Cleaner – March 2015
Date