2013 IRI (OSS) System Functionality Document Copyright © 2013 CloudBPO – All rights reserved | 1 IRI (OSS) System Functionality Document 2013 Problem Statement: With the passage of time and dynamically changing telecom environment, the telecom industry is giving rise to a stringent competition. This competition is giving rise to competitive rivalry where all the Telecom operators are trying to go for decreased cost and higher quality of Service. Keeping in view this paradigm of Telecom traffic, there is requirement of a system that works on increasing cost and quality efficiency. In order for the system to work appropriately we need to have a data feed being generated by Office Support System (OSS) and they will be used for defining Customer specific statistics and extract rates and routing information. Therefore, Intelligent Routing Interconnect is a system that enables the Telecom operator to take intelligent decisions using the system based on the running statistics pertaining to different cost and quality measures. These statistics are then compared with the Rules defined at different levels in the IRI (OSS) and then based on the comparison of Rules and statistics, system intelligently performs re-routing. In the contemporary telecom market, the prime source of service provider’s competitive advantage is business agility and flexibility through cost structure optimization. Therefore, Voice Routing Management is critical in telecom enterprises that provides both macro and micro level visibility into technical and financial parameters and automates the business decision over a large network of switches. IRI (OSS) is a smart voice routing engine that facilitates a communications service provider in performing multitude of business functions such as (1) monitoring, controlling, analyzing, and configuring network components, (2) maintaining network inventory and provisioning services, (3) managing customers / vendors, and marketing activities, and (4) providing technical support, handling faults and managing switching network. With margins getting thinner and competition becoming more intense, significant pressure is mounting on the operators to employ, strengthen, streamline, and centralize their Operation Support Systems to manage activities efficiently and cost effectively. Intelligent Routing Interconnect (IRI (OSS)) is a carrier grade, scalable Voice Management with built-in intelligent routing algorithms to help carriers keep ahead in their business. With elaborate feature-set the IRI (OSS) shall enable operators to minimize revenue leaks due to routing deficiencies and Quality demands. With the help of IRI (OSS), carriers will be able to focus on expanding business without worrying about the likelihood of sending traffic through costlier routes or to ones that do not work well. In addition, IRI (OSS) shall act as the decision support system for routing in real-time thus ensuring Copyright © 2013 CloudBPO –All rights reserved 2 IRI (OSS) System Functionality Document 2013 revenue and profit maximization, premium call quality and high availability on the system, which are essential ingredients of doing successful long distance communication business. System Functionality CloudBPO is proposing to develop the state of the art Telco voice traffic routing optimization solution, known as CloudBPO Intelligent Routing Interconnect (IRI (OSS)) solution. IRI (OSS) is a carrier grade, intelligent and scalable voice traffic routing optimization and management solution that seamlessly integrate to the Telco infrastructure e.g. billing system, switches and allow Telco operator/carrier to proactively and intelligently manage the myriad factors of voice traffic routing so they can maximize the revenue and profit while offer the customer the best quality at the competitive rate. IRI (OSS) will address the current problem faced by Telco in managing the voice traffic routing in the global communication landscape. IRI (OSS) frees Telco’s back-office resources in the day-to-day management of the voice traffic routing decision by intelligently route the voice traffic based on the current network load and conditions, route availability, routing cost, quality and other business rules defined by the Telco operator. Routing factors supported by IRI (OSS) includes Quality of Service of routes (ASR, ACD, PDD, MOS, NER, etc) Quality of Service of the network (Packet loss, jitter, delay, etc) Codec support on different routes (G.711, G.729, G.723, etc) Financial aspects (Cost, Gross Margin, LLCR, etc) Commercial aspects (complex SWAP deals, credit exposures, etc) Business rules defined by users In essence, IRI (OSS) functionalities is implemented in the following modules 1. Mediation Engine 2. Routing Analytics Engine 3. Intelligent Routing Engine Copyright © 2013 CloudBPO –All rights reserved 3 IRI (OSS) System Functionality Document 2013 4. IRI (OSS) Management Console Mediation Engine is the system integration layer in the IRI (OSS) that responsible to connect to various systems and hardware such as soft switches, accounting system, CRM and billing server to extract the required information and facilitate the intercommunication between the different modules in the IRI (OSS). Mediation Engine also connects to the soft switches to collect the CDR and extract the key information in the CDR for intelligent analysis and automatic voice traffic routing. Routing Analytics Engine is the traffic analysis and forecasting engine that’s responsible to analyze the key information extracted from the CDR data such as usage, traffic and quality from different customers and vendors. Combining with the historical traffic, Routing Analytics Engine will forecast the future traffic across different routes. Then the Routing Analytics Engine generates the statistics and analytical information e.g. ASR, ACD, PDD which the information is stored in the IRI (OSS) database for Intelligent Routing Engine to generate the optimized routing table for different customer and vendor. Intelligent Routing Engine is the core engine in the IRI (OSS). This engine is responsible to generate the optimized routing table based on the statistics, forecasted and analytical information from Routing Analytics Engine, cost information from Billing server and commercial business rules defined by the user using IRI (OSS) Management Console. Intelligent Routing Engine utilize optimization algorithm by combining historical, current and future forecasted information to simulate various possibilities and discover the optimized routing table. Once the routing table is generated, Intelligent Routing Engine communicates with the Mediation Engine to push the optimized routing table to the soft switches. IRI (OSS) Management Console is the administration module in the IRI (OSS). IRI (OSS) Management Console allow user to stimulate various routing conditions, factors and business rules to visualize its effect, define various business rules for routing management, Copyright © 2013 CloudBPO –All rights reserved 4 IRI (OSS) System Functionality Document 2013 define alerts for automatic notification and perform reporting on the CDR and analytical information available in the IRI (OSS) database. Copyright © 2013 CloudBPO –All rights reserved 5