Programme Manager - Job Description
MAIN PURPOSE:
Responsible and accountable for the delivery
of a specific area of SPEAR’s service provision
REPORTS TO:
Chief Executive
SALARY / HOURS:
£32,000 – £34,700 per annum, 37.5 hours per week
PRINCIPAL RESPONSIBILITIES:
1.
Service Delivery and Evaluation
To be responsible and accountable for the effective delivery of a distinct area of high quality services for homeless and
vulnerable people, in line with SPEAR’s mission statement, business plans, policies and procedures.
2.
Resource Management
To be responsible and accountable for the effective management of the financial and human and other resources for the
delivery of a distinct area of SPEAR’s service provision
3.
People Management
To be responsible and accountable for providing leadership, support, motivation, performance management and
direction to staff working in a distinct area of SPEAR’s service provision
4.
Relationship Management
To be responsible and accountable for ensuring effective relationships with commissioning and partner agencies, the
public and other members of the wider community in which SPEAR services are delivered
5.
Service Development
To be responsible and accountable for the improvement and development of a distinct area of SPEAR’s service
provision, in line with client needs, organisational plans, and the commissioning environment
6.
Corporate Responsibilities
To effectively report required management information to the SPEAR Senior Management Team. To be an effective
member of the Senior Management Team, contributing to the wider management of SPEAR
SPECIFIC DUTIES:
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Service Delivery and Evaluation
To ensure services are delivered to a high quality
To ensure services are contract/funding compliant
To ensure services are compliant with SPEAR’s mission statement, business plans, policies and procedures
To ensure clients receive a high quality of customer service
To ensure effective information sharing and joint working with SPEAR colleagues
Resource Management
To ensure that service budgets are set realistically and services are consequently delivered within budget
To prepare robust business cases for changes to existing resources or for the allocation of new resources.
To ensure that all housing, utility, phone and other equipment expenditure in the line of service delivery is utilised
efficiently, economically and effectively
To work effectively with SPEAR colleagues responsible for volunteering, skills development and fundraising to
support service delivery and development
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People Management
To undertake or ensure effective line management of staff, including 121’s and appraisals
To ensure effective regular and professional team meetings take place
To ensure adequate learning and development opportunities support effective service delivery
To ensure policies and procedures necessary for effective service delivery are fit for purpose
To participate and/or facilitate adequate on call cover
Relationship Management
To ensure effective relationships are developed and maintained with commissioners, funders, and other service
stakeholders including other organisations SPEAR works in partnership with to deliver services
To ensure SPEAR enjoys a positive reputation with members of the public and all members of the wider
community within which SPEAR operates
To ensure effective relationships are maintained with other SPEAR colleagues and teams
Service Development
To identify and prioritise new initiatives, service improvements and other developments to improve service
performance and client benefit
To deliver new initiatives, service improvements and other developments
To ensure that service developments are fully informed by client experiences and client involvement
To ensure service developments support partnership arrangements with other agencies
To contribute to tenders and other proposals for new services
To work effectively with commissioners and funders to effectively address any areas of concern raised
To work effectively with commissioners and funders to inform wider strategic developments and to ensure service
provision is aligned with wider strategic objectives and best practice in the sector
To ensure that service developments are implemented to deliver SPEAR’s business plans, including organisational
wide initiatives such as Progression to Employment and Client Involvement
Corporate Responsibilities
To ensure that all required reports of service activity and performance are submitted to the SPEAR Chief Executive
or Resources Director in a timely fashion
To participate in and contribute to the development of SPEAR through pro-active membership of the Senior
Management Team and subsequent projects and tasks
To respond to and investigate complaints by service users according to SPEAR’s policies
To contribute to Trustee Board and Sub-Committee meetings at the request of the SPEAR Chief Executive
To undertake other duties as required by the SPEAR Chief Executive in keeping with the purpose and principle
responsibilities of the post
Programme Manager - Person Specification
SKILLS:
Essential:
 Strategic planning and problem solving
 Influencing and negotiation
 Communication and relationship management
 Leadership and management
 Client engagement
 Best practice in person centred and/or Recovery based services
 Good IT skills
 Good report, e-mail, and letter writing skills
Desirable:
 Financial Management
 Tender writing and/or other business report writing
KNOWLEDGE: Essential:
 Best practice in homelessness and/or supported housing services
 Supporting People and/or local authority commissioning and procurement
Desirable:
 Best practice in one or more of the following:
 Mental Health
 Substance Use
 Young Peoples Services
 Housing Options
QUALIFICATIONS:
Desirable:
 Management, Voluntary Sector or other relevant qualification
EXPERIENCE:
Essential:
 Managing services for vulnerable adults
 Working collaboratively as part of a management team
 Line management
 Recruiting, developing, supporting and managing teams
 Managing a group of services or teams
 Developing and managing budgets
 Service development or implementation
 Strategic or business planning
 Using performance management systems to improve service standards
 Using quality systems to monitor service delivery
 Developing and maintaining effective working partnerships with external agencies, including
commissioners or funders
 Leading projects with colleagues from other departments, (i.e. fundraising, finance etc)
Desirable:
 Negotiation of service contracts
 Designing service specifications and/or Service Level Agreements
 Designing and/or delivering quality assurance projects
 Designing and/or developing policies and procedures
 Leading strategic or business planning