MID-YEAR REPORT FOR OUTCOME PROGRESS
Reporting for: July 1 – November 30 of the current year!
Agency Name: American Red Cross
Program Name: Disaster Services (2.3c)
Brief Description of Program:
The American Red Cross serves people affected by disaster and continually strengthens its own capacity
and the capacity of communities for disaster response, recovery and readiness.
1. Program/ Service Outcome (Change/ Benefit to Clients/ Community) – please refer back to the
corresponding ABF 5(O) and provide an update on program/ service outcome from July 1 to
date:
The Red Cross provides emergency disaster relief to all clients we are notified; generally within
two hours of notification. Red Cross staff-directed volunteers assisted 5 families in Story County,
of which 15 individuals, (4 of whom were minor aged children) that were displaced from their
homes due to domestic home fires or flooding. Families were provided direct financial assistance
to fulfill their immediate needs of safe shelter, food, clothing, medical and emotional support.
The harsh winter months are typically colder, and residents are prone to utilizing alternative
heating methods, of which we have seen fewer fires at this timeframe. Recent Red Cross Home
Fire Preparedness safety education and awareness in Iowa communities (need for working smoke
alarms in homes) may also play a positive role in seeing fire instances in Story County decrease.
2. Measurement Used (How Often, Tools Used) – please refer back to the corresponding ABF 5(O)
and provide an update on measurement used from July 1 to date:
All disaster case feedback and figures are processed via Red Cross Field Operations Consolidated
Information System (FOCIS); Client Assistance Services 2.0 Standards and Procedures (CAS 2.0);
and Customer & Partners Survey System (CAPPS); which calls for client satisfaction surveys and
follow-up for fire and flood cases in the country. CAPPS survey results are tabulated and provided
to chapter staff upon request. Of the 5 cases served in the first part of FY16, 2 families completed
a CAPPS survey and reported that their overall experience with disaster response was 100%
“Excellent”.
3. Measurement Update (Please provide update on measurement data collected based on the
ABF 5(O) from July 1 to date):
According to FOCIS and CAS 2.0 disaster services response summary data; five cases were opened
in Story County with a total of 15 clients (five families) having received immediate disaster relief.
Measurements are compiled monthly and reported out via Central Iowa Client Services Director.
We measure Client Assistance cases and Mass Care responses for initial and on-going financial
needs that may include -- food, shelter, clothing, rent assistance or funeral disbursements. Health
and Preparedness data is also tabulated monthly on the number of smoke alarms installed, digital
preparedness Apps downloaded and units of blood collected in Story County.
4. Outcomes Achieved (Result to Clients/ Community) – please refer back to the corresponding
ABF 5(O) and provide an update on the outcomes achieved from July 1 to date:
The Red Cross has recruited and trained 2 out of the 6 proposed Lead Disaster Action Team (DAT)
Volunteers, and have retained team leads Angie Jewitt (ISU) and Larry Jewitt. The ongoing need
to build capacity and engagement for DAT volunteers is both necessary and timely when victims
of disaster need in Story County communities need immediate assistance. Currently, we have 36
dedicated volunteers in the Story County area.
 July 27, 2015 – Nevada Fire Department notified our 211 Call Center of a fire incident in
Nevada. Two Red Cross DAT volunteers responded to the single family dwelling that
displaced 2 adults and 2 children from their home on a permanent basis. Their home was a
total loss. All needs were met including food, clothing, shelter and emotional support.
 September 2, 2015 – Story County EMA officer Keith, notified the Red Cross of flooding in an
RV park where 3 feet of rising water forced an evacuation. Victims escaped the water but
the 2 adults affected were employed at the campground and could not return home.
Trained Red Cross DAT volunteers provided immediate assistance with food, clothing,
shelter and emotional support.
 September 16, 2015 – Ames apartment fire displaced 2 adults and 1 minor child due to
smoke damage from a neighbor’s fire. Resident was unable to return home until carpets and
walls were cleaned by landlord. All immediate needs were met.
 September 16, 2015 – Ames apartment fire displaced 2 adults when their kitchen caught on
fire. All needs were met including food, clothing, shelter and emotional support.
 October 16, 2015 – Story County Deputy confirmed a home fire in Zearing that displaced a
family of 3 adults and 1 child. All needs were met including food, clothing, and shelter.
5. Barriers Encountered (please refer back to the corresponding ABF 5(O) and provide an update
on the barriers encountered from July 1 to date):
Communications with Story County Emergency Management and local fire departments has
improved with more notifications of home fires with insured and uninsured victims. Last year, we
were notified of 2 and year-to-date 2015, Red Cross DAT volunteers responded to all 5 home fires
that requested our services.
6. Clients Served (please refer back to the corresponding ABF 5 Service Statistics and provide an
update on number of clients served from July 1 to date):
At this mid-year report, Story County has not suffered a large scale tornado or major flood, but
there were 5 local families (15 individuals) that lost their homes and personal belongings. We
served residents in Ames, Nevada, Story City, and Zearing.
7. Have you had to turn any clients away that desire to participate in this program? If so, why? If
so, how many? If so, when?
The Red Cross humanitarian mission is designed so that we do not turn anyone away that is need
of assistance. We are fair, neutral and impartial to all demographic factors and we stand ready to
serve Story County communities twenty-four hours a day, seven days of the week, three hundred
sixty-five days of the year.
8. Comments:
MID-YEAR REPORT FOR OUTCOME PROGRESS
Reporting for: July 1 – November 30 of the current year!
Agency Name: American Red Cross
Program Name: Services to the Armed Forces
Brief Description of Program:
9. Program/ Service Outcome (Change/ Benefit to Clients/ Community) – please refer back to the
corresponding ABF 5(O), provide an update on program/ service outcome from July 1 to date:
The American Red Cross offers confidential services to all active duty military personnel, Veterans
and Reserves, and their families by connecting them with Red Cross and community resources
through our network of chapters in communities across the United States and offices on military
installations worldwide.
Local Red Cross Chapters develop and maintain relationships with key community partners.
Military families rely on the Red Cross to help them identify their needs and connect them to the
most appropriate Red Cross and community resources. This vital Red Cross service ranges from
responding to emergency needs for food, clothing, and shelter; to referrals to crisis counseling
(e.g., financial, legal, mental health), respite care for caregivers, and other resources that meet
the unique needs of local military members, veterans and their families.
When a military family experiences a crisis, the American Red Cross is there to help. Wherever
their military service takes them, service members can rest assured that the Red Cross will deliver
notification of an emergency such as the death or serious illness of an immediate family member,
as well as the good news of the birth of a service member’s child or grandchild.
Twenty-four hours a day, three hundred sixty-five days a year, the Red Cross relays urgent
messages containing accurate, factual, complete and verified descriptions of the emergency to
service members stationed anywhere in the world, including on ships at sea, remote locations,
and government embassy stations.
Even if the service member receives an email or phone call from home, a Red Cross-verified
message assists the member and his/her commanding officers with making a decision regarding
emergency leave back to the United States.
Knowing in advance that verified communication links are available 24/7, and knowing access to
financial assistance, information, and referrals is available to military families back home; brings
peace of mind to service members and the separated family members.
10. Measurement Used (How Often, Tools Used) – please refer back to the corresponding ABF 5(O)
and provide an update on measurement used from July 1 to date:
Computerized record keeping administered at the national level provides state and local chapterby-chapter detailed data needed for Client Survey results, emergency communications, follow-up
with family referrals and information, verification, and locator services when needed. Red Cross
Chapters utilize Field Operations Consolidated Information System (FOCIS) summary data to keep
track of each military family that receives initial and follow-up services, counseling and referrals.
Measurements can be monitored for reports on a monthly basis.
11. Measurement Update (Please provide update on measurement data collected based on the
ABF 5(O) from July 1 to date):
Total SAF Cases
Total SAF Case Services
SAF Emergency Services Cases
SAF Non-Emergency Services Cases
SAF Family Follow Up Services
% SAF Cases Followed Up
Get to Know Us Briefed
SAF Resiliency Courses
Total Non-Emergency Services
SAF Emergency Services Surveys Completed
SAF Emergency Services Clients who rated American
Red Cross service as excellent
SAF Community Services Survey
SAF Community Services Clients who rated American
Red Cross service as Excellent
6
16
3
3
5
83.3%
3
0
0.0%
0
0.0%
12. Outcomes Achieved (Result to Clients/ Community) – please refer back to the corresponding
ABF 5(O) and provide an update on the outcomes achieved from July 1 to date:
We assisted 6 military members and their families with (3 emergency, 3 cases non-emergency)
communication messages. Each communication message that is delivered by the American Red
Cross trained workforce involves 1) the service member, 2) who the message is about, and 3) it
involves the person who delivers the message. With that, at minimum 18 people were affected
by urgent messages that were personally delivered to a member of our Armed Forces.
 One case involved a service members’ wife being diagnosed with pre-eclampsia in her highrisk pregnancy. She was grateful that we were able to contact her husband so they could
discuss their situation and make necessary plans. Red Cross-verified messages are reported
to commanding officers, delivered discretely, and are provided with immediate counseling
support as needed.
 Another case contained the sudden passing of a loved grandparent. The Red Cross was able
to verify the message for the commanding officers discretion and offer financial assistance
to help the service member return home for the funeral.
13. Barriers Encountered (please refer back to the corresponding ABF 5(O) and provide an update
on the barriers encountered from July 1 to date):
Our main barrier is getting the word out in a county that does not have a large military presence.
We have received information about a new ISU teaching community that is focused on veterans
that we intend to contact and partner with to determine ways that we can collaborate services.
Dena Howard, Service to Armed Forces (SAF) Director was hired full-time to provide resources to
the entire Iowa Region and garner engagement opportunities for Story County SAF volunteers.
14. Clients Served (please refer back to the corresponding ABF 5 Service Statistics and provide an
update on number of clients served from July 1 to date):
6 military families (18 individuals) received emergency communication messages and resources.
15. Have you had to turn any clients away that desire to participate in this program? If so, why? If
so, how many? If so, when?
The Red Cross humanitarian mission is designed so that we do not turn anyone away that is need
of assistance. We are fair, neutral and impartial to all demographic factors and we stand ready to
serve Story County communities twenty-four hours a day, seven days of the week, three hundred
sixty-five days of the year.
16. Comments:
The Red Cross has a new online option to give military families more flexibility and expanded
access to help during times of crisis. People can now request help online at
www.redcross.org/HeroCareNetwork or by calling the toll free number 877-272-7337.
• This new and secure online option is easy to use and can be accessed from computers, tablets
or smartphones.
• The online option is available 7 days a week, 24 hours a day, 365 days a year.
• In addition to starting an emergency message, online users will be able to monitor the status of
their message as it goes through the verification and delivery process.
• With more people preferring to use online platforms for many types of services, this is a natural
evolution of our emergency communications work; but people can always depend on the Red
Cross to relay urgent messages to service members serving anywhere in the world.
Staff Use Only:
Change/ Benefits demonstrated for client/ community?
Quantifiable Outcome Measures?
Outcomes Reported?
Yes
Yes
Yes
No
No
No