JOB DESCRIPTION
FUNDRAISING, MARKETING AND COMMUNICATIONS SUPPORT
Reporting to:
Director Fundraising, Marketing and Communications
Employment Status:
Part Time – 20 Hours Per Week from October to December 2015
Date Prepared:
October 2015
POSITION PURPOSE
The Fundraising Marketing and Communications Support role will work collaboratively and
cooperatively as a member of the Fundraising, Marketing and Communications Team to
achieve Mary Potter Hospice’s strategic goals and to grow support for and the profile of Mary
Potter Hospice.
The Fundraising, Marketing and Communications Support role will work closely with the
Donor Relations and Database Coordinator and the Fundraising Coordinator - Corporate,
Community and Events supporting donor relations to grow and sustain a range of funding
programmes to resource the Hospice’s non-government funded activities.
The Fundraising, Marketing and Communications Support role will provide efficient
and effective administrative assistance and support, including database and events support
to the Fundraising, Marketing and Communications Team.
RESPONSIBILITIES
In all these functions the Fundraising, Marketing and Communications Support role must use
initiative and delegated authority appropriately and maintain an open accountability and
reporting relationship with the Director Fundraising, Marketing and Communications.
Event Management Support
 in conjunction with the Fundraising Coordinator – Corporate, Community and Events, to
carry out duties required for the overall event programme for the Fundraising, Marketing
and Communications team
 support fundraising initiatives and programmes, including:
 Hospice Strawberry Festival
 Annual Christmas Raffle
 Hospice Strawberry Angel
 events initiated by Mary Potter Hospice
 events initiated by the local community and corporate groups
 provide administrative and logistical support for events and functions (according to the
Fundraising Plan), including:
 seeking volunteer support
 mail out invitations and coordinate responses
 keep event progress reports and run sheets up-to-date
 ensure communications are maintained with internal/external partners
 provide post-event follow-up
 help with preparation of promotional and communications materials
 encourage community fundraising for Mary Potter Hospice and ensure organisations are
supported and thanked appropriately
 Mary Potter Hospice brand requirements are maintained
 arrange appropriate attendance at functions.
Database Support
• In conjunction with the Donor Relations and Database Coordinator, carry out duties
required for the efficient and effective acknowledgement of donations to Mary Potter
Hospice. This includes:
 accurate processing of monetary and in kind donations received including
completion of data entry, banking, accounts, reconciliations and personalised
receipting acknowledging donations received, using the Hospice’s supporter
database (FundraiserPro)
 updating and maintenance of supporter information on FundraiserPro
 carrying out delegated duties in the absence of the Donor Relations and Database
Coordinator, as requested by the Director Fundraising, Marketing and
Communications.
Administrative Support
 provide administrative support to the Director Fundraising, Marketing and
Communications and other team members, including:
 help pre/post team meetings (e.g. agenda, minutes, logistics) as required
 preparation of general resources for presentations, displays and promotions
 maintenance of a general fundraising, marketing and communications activity
calendar
Other
 work in consultation with other team members to develop and support specific campaigns
and new initiatives
 undertake other duties in agreement with the Director Fundraising, Marketing and
Communications from time to time.
Health and Safety
 Practise within Mary Potter Hospice health and safety policies and procedures outlined in
the Health and Safety Policy Manual.
 Report all identified hazards, incidents (including near-misses) and accidents to the
Team Leader
 Contribute to ensuring that a safe working environment is maintained at all times
 Participate in mandatory health and safety training as required
This job description does not intend to cover every detail that may be required within the
role, and the expectation is that any other reasonable requests made by the Team Manager
will be undertaken.
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FUNCTIONAL RELATIONSHIPS
Internal
 Director, Fundraising, Marketing and Communications
 Fundraising, Marketing and Communications team members
 Volunteer Coordinator
 Accounts Administrator
 IPU Ward Clerk
 Retail Manager
 Maintenance Manager
 Senior management
 Team Leaders and community support staff
 Staff
 Volunteers
External
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Donors and supporters including individuals, community groups and corporates
External contractors and suppliers
Banking staff
PERSON SPECIFICATION
The following requirements are sought for this position:
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effective verbal, written and interpersonal communication skills, with an excellent
telephone manner
customer focus with a ‘can-do’ attitude
demonstrates a diligent, detailed, accurate, consistent and methodical approach to
the ability to do administrative procedures including data entry, record maintenance
and accounts
possess Microsoft Office skills and a high level of numeracy
ability to work autonomously, demonstrating initiative and problem-solving skills
a knowledge of or ability with the FundraiserPro supporter database or similar
database/CRM system
a committed and enthusiastic team member
a high level of integrity and understanding of what this means in a hospice environment
including a commitment to the values of Mary Potter Hospice
an understanding of the philosophy of Mary Potter Hospice and empathy for the care of
terminally ill people and their families/whanau
commitment to absolute confidentiality in all patient and family matters, Hospice
matters and donors
comfortable talking about death and dying
a commitment to, and an understanding of, the Treaty of Waitangi and multiculturalism.
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CORE COMPETENCIES
Customer focus
Understands the need to build long term relationships with
internal/external customers
Continuously looks for better ways to meet or exceed
customer expectations
Liaises with other areas of work to ensure a seamless
customer service
Seeks feedback on the quality of service and takes action if
needed
Considers Maori, Pacific Island and other cultural issues when
delivering and developing customer-oriented services
Promotes customer focus in operational planning and service
delivery
Self management
Takes personal responsibility for making things happen
Prepares detailed action plans to support organisational and
team goals and clarify direction
Actively and constructively participates in discussions on own
performance, and develops themselves both personally and
professionally
Identifies strategies for and takes action to overcome barriers
Successfully adapts to changing demands and conditions
Teamwork
Accepts share of workload to help others and the team
Participates effectively in group discussions and activities
and encourages others to do the same
Shares ideas/ information, resources and experience with
team members
Actively participates in the development of team values,
goals and performance standards
Integrity
Sets and maintains high professional standards
Displays ethical and professional behaviour in all situations
Demonstrates openness and honesty when dealing with
issues, day to day tasks and people
Positive attitude
Takes the initiative, shows a ‘can-do’ attitude
Thinks in terms of opportunities and possibilities
Looks to make improvements and is willing to challenge
‘that’s the way its always been done’ mentality
Encourages creative ideas and solutions
Demonstrates positive interactions with others
Creates a positive and enthusiastic environment for the
Hospice’s fundraising, marketing and communications
activities
In order to meet the changing needs of Mary Potter Hospice, this job description
may require change from time to time.
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Signed: ................................................................... Date: ............................
(Job Holder)
Signed: ................................................................... Date: ............................
(Director)
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Job Description Appendix
About Mary Potter Hospice
For 35 years, Mary Potter Hospice has provided the highest quality specialist palliative care
to people whose illnesses are incurable. We support patients and their families to deal with
the host of significant and challenging changes.
At Mary Potter Hospice our vision is that people in our communities who need palliative care
have access to compassionate and quality care, when and where they need it. To achieve
this, we work alongside our many health partners to promote and provide education on
quality palliative care and care planning services. We provide high quality specialist
palliative care in our In-Patient Unit, in other care facilities and the community. The
Hospice assists patients and their families with the quality of their life, their dying and their
bereavement.
Our values are based on respect, compassion, dignity, hospitality, and stewardship.
In 2014, it costs around $10 million a year to run the Hospice. Just under 50% is currently
funded by Government, with the balance to be raised from the community. Nearly $1.5
million (gross) comes from donated goods sold through our retail shops.
Mary Potter Hospice is proud to be regarded as one of Wellington's most loved and trusted
charities.
Mary Potter Hospice is proud to be regarded as one of Wellington's most loved and trusted
charities.
As at January 2015
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