Information for health professionals
Nelson Health Centre, Kingston Road, London, SW20 8DB
www.mertonccg.nhs.uk/nelson
Contents
Outpatient services
Making a referral
Eligibility
Diagnostic services
What to expect as a referrer
Benefits of referring to the Nelson
Transport advice for patients
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page 3
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Useful phone numbers
Nelson Health Centre general enquiry line
020 3668 3300
Nelson Health Centre Outpatients Appointments
Hotline for GPs
020 3668 3337
St George's University Hospital NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust
(ophthalmology)
020 3668 3341/2/3
(enquiries) 020 8725 1794
(appointments) 020 8266 6332
Nelson Pharmacy
0208 540 6141
Sutton and Merton Community Services
0845 567 2000
SWLStG Older People’s Memory Clinic
020 3513 6301
SWLStG Merton Recovery and Support Team
020 3458 5596
SWLStG Eating Disorders
020 3513 6747
Outpatient services
Outpatient services at the Nelson are provided by St George’s University Hospital NHS
Foundation Trust and Moorfields Eye Hospital NHS Foundation Trust (sub-contracted by
St George’s), giving access to a wide range of consultant-led services locally to the
community in Merton.
The Nelson Health Centre provides a world-class setting for the people of Merton to
receive high-quality secondary and tertiary care outside of hospital.
Outpatient services available
Anti-coagulation
Ophthalmology
Cardiology
Plastic Surgery
Colorectal surgery
Respiratory
Dermatology
Rheumatology
Diabetes
Trauma and orthopaedics (see below)
Gastroenterology
Upper G.I.
Endoscopy (see Diagnostic Services)
Urology
Gynaecology
Vascular
Trauma and Orthopaedics clinics currently available are:
 Hand, wrist and elbow
 Soft tissue knee and knee replacements
 Foot and ankle
 Hip and back
 Hip and knee
Making a referral
You can refer to outpatient services using Choose and Book (excluding endoscopy – see
over) or referral forms available on the Merton CCG intranet and website.

Intranet:
http://nww.mertonccg.nhs.uk/Primary%20Care/Nelson%20Referrals/Forms/AllItems.aspx

Merton CCG website:
http://www.mertonccg.nhs.uk/Local-Services/the-nelson/Pages/GP-information.aspx
Referrals (excluding Ophthalmology) can be emailed to stgh-tr.ref1@nhs.net
Ophthalmology referral forms should be emailed to meh-tr.nelsonmoorfields@nhs.net
Patients with suspected cancer should not be referred to the Nelson Health Centre
and should be referred through the usual 2WW channels.
Contents correct as of January 2016
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Eligibility
Diagnostic services are available to all Merton CCG patients aged 16 years or over (with
the exception of phlebotomy, which can see younger patients, and endoscopy, for which
patients must be aged 18 or over).
All other services are available to all Merton CCG patients aged 18 years or over
Diagnostic Services
Diagnostic services are provided by St George’s University Hospital NHS Foundation
Trust.
With the exception of endoscopy, the diagnostic services listed below can be requested
electronically using TQuest, the St George’s Ordercomms system, which most practices
now have installed. Using this service, the results are returned to the practice
electronically.
Diagnostic services available
Phlebotomy




Echo and
electrocardiogram


Endoscopy
(OGD and flexi
sig)

A walk-in phlebotomy service is available Monday to Friday
8am-8pm, and Saturday mornings.
Blood tests (for the SWL Pathology service) can be requested on
TQuest.
The service also accepts the St Helier Hospital DART forms, with
these samples being sent to St Helier Hospital Pathology services
for testing.
The service is available for patients aged 10 and over, although
children over the age of 5 and under the age of 10 can be seen if an
appointment is pre-booked.
In addition to TQuest, this service can also be requested using the
referral form on the Merton CCG intranet or website
http://www.mertonccg.nhs.uk/Local-Services/the-nelson/Pages/GPinformation.aspx
The service is available for patients aged 16 and over.

Please use the referral form on the Merton CCG intranet or website
http://www.mertonccg.nhs.uk/Local-Services/the-nelson/Pages/GPinformation.aspx
The service is available for patients aged 18 and over.
Ultrasound


Ultrasound can be requested on TQuest.
The service is available for patients aged 16 and over.
X-ray

A walk-in X-ray service is available Monday to Friday
8am-8pm, and Saturday mornings.
X-Rays can be requested on TQuest.
The service is available for patients aged 16 and over.

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Contents correct as of January 2016
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What you can expect as a referrer

Patients will be seen and treated in consultant-led services with the same clinical
teams that they would be seen by at St George’s Hospital.

Diagnostic services can be requested electronically using the St George’s Ordercomms
system, TQuest, and the results are returned to the practice electronically.

Within five working days of attendance at the Nelson Health Centre, there will be
written communication, to both the patient and referring clinician, of the assessment
findings and the subsequent management plan.

Any follow-up procedure, investigation or appointment which forms part of the
management plan agreed with the patient should be scheduled with the patient as part
of the consultation, or immediately following it.

If a Specialist Service recommends a new or urgent (needed within 14 days)
medication for the patient then they will be provided with a prescription for four weeks’
supply.

All medication is prescribed on FP10.

If the Nelson Health Centre rejects a referral as being outside of the scope of the
services offered there then this will be communicated to the referring clinician within
two working days of receipt of referral.
Contents correct as of January 2016
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Benefits of referring to the Nelson

Waiting times are generally shorter than at other providers in South West London

Outpatient services in the Nelson Health Centre are consultant-led

Consultants have access to on-site diagnostics

Patients who have already used the services have rated them as exceptional

There is an on-site pharmacy designed to complement the services on offer in the
Nelson

Patients have access to a modern, award-winning building with state-of-the-art
facilities

Due to local pricing agreements, the Nelson offers fantastic value for money,
supporting our wider improvement plans for primary healthcare in Merton

The Nelson is available to all Merton CCG patients regardless of where in the
borough they live
Financial Benefits
The tables below show the locally negotiated price comparisons for referrals to the Nelson
in five high-volume specialties. Utilising our Nelson contract fully will mean more money to
spend on other patient services both now and for the future.
First outpatient attendance
StG
ESTH
KH
Nelson
Trauma and orthopaedics
£144
£142
£144
£121
Ophthalmology
£126
£124
£126
£113
Cardiology
£199
£196
£198
£168
Dermatology
£126
£124
£126
£100
Gynaecology
£159
£156
£158
£138
Trauma and orthopaedics
£85
£83
£85
£64
Ophthalmology
£72
£70
£71
£61
Cardiology
£112
£110
£111
£85
Dermatology
£82
£81
£82
£56
Gynaecology
£97
£95
£97
£79
Follow-up attendance
Contents correct as of January 2016
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Transport advice for patients
Please note that information leaflets aimed specifically at patients can be ordered from
Merton CCG.
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The centre is a 5 minute walk from Wimbledon Chase train station and a 10 minute
walk from Merton Park tram stop.
The centre is easily accessible by bus from Wimbledon, Sutton, Morden, Tooting and
Mitcham; buses 152, 163, 164, K5 stop directly outside the centre.
There is parking on site; car parking charges are lower than at local hospitals.
Contents correct as of January 2016
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