Positive Partnerships 2014
An Action Plan to reflect The Care Act 2014 and ‘Making a Difference’
Introduction
Positive Partnerships 2014 was drafted and debated at the same time as The Care Act 2014 was passing through Parliament and
Hampshire Adult Services Department began preparing its responses – in particular ‘Making a Difference’ and ‘Thinking Differently’.
It is the case that the successful implementation of response to the Care Act will deliver the outcomes for Positive Partnerships.
Reading the Action Plan – The action areas and the proposed actions and methodology has been developed by the Positive
Partnership working group in response to the consultations. Each Action area and proposal is linked to an action to be undertaken
by HCC Adult Services Department working in partnership with people in Hampshire with a disability and the strategic partners in
both the Health sector and the Voluntary sector.
Action Area
Proposed Action
Proposed Method
HCC ASD Action
1a.Information & Advice
Access to information & advice
based on a dialogue & will
meet all information needs
Customer Care Training
Joint Information providers for
health & social care
‘Making a Difference’ & ‘Thinking
Differently’ programmes.
Care Act Information Strategy links.
Improved dialogue is part of the
assessment process.
1b.Information & Advice
Research & maintenance of
information sources
Dedicated team
Continuing development of Hantsdirect
as a primary information source
Improved customer care
1c.Information & Advice
Promotion of information
source to all people in
Hampshire
On-going public
communication
The developing information strategy in
response to the Care Act will include
public promotion.
1d.Information & Advice
Improved partnership with peer HCC ASD to facilitate and
groups & their organisations
promote appropriate for a
Currently in development with condition
specific organisations in Hampshire
Action Area
Proposed Action
Proposed Method
HCC ASD Action
2a.Customer care
Training based on respect,
empowerment and choice
relating to whole life needs
Co-produced and delivered
with customers
Making a Difference programme
2b.Customer care
Improved partnerships with
peer groups and their
organisations
Promote and facilitate
appropriate fora
Proposed involvement and engagement
strategy & its continuing development
3a.Planning Support &
Care
Improved customer care
Continuing training for all staff
‘Making a Difference’ & ‘Thinking
Differently’ programmes
3b.Planning Support &
Care
Raise awareness of all
conditions amongst staff
Training & Provision of
Information Sources
‘Making a Difference’ & ‘Thinking
Differently’ programmes
4a.Support & Care
Hampshire 5 CCG to consider
in partnership with HCC ASD
All partner agencies develop
published action plans
Continuing liaison with both the CCG’s
and voluntary sector agencies.
4b.Support & Care
Access to information, advice
& alternative options
Improved information & advice
systems and customer care
‘Making a Difference’ & ‘Thinking
Differently’ programmes
5a.Employment
People with a disability to have
access to HCC internship
programme
Liaison with internship
programme in partnership with
people with a disability
Establish the necessary link
5b.Employment
An employers forum to
consider disability issues
Liaison with HCC Economic
Development, Children’s
Services and HPCN
To be determined following initial liaison
6.Transport
Local access groups to
continue their activities
HCC ASD to liaise with access
groups and Community
Transport
HCC ASD to establish formal links with
access groups and community
Transport
Action Area
Proposed Action
Proposed Method
HCC ASD Action
Provide specialised training on
independent living
People with a disability
championing improvements
Local FE colleges and HCC
day centres to provide training.
Access groups and other local
fora
Promote existing courses through Direct
Payments support
Support with the provision of improved
information and advice systems
9.HCC ASD
HCC ASD to positively use its
influence to improve the quality
of life for people with a
disability
To encourage all strategic
partners to draft action plans in
response to Positive
Partnerships
In progress with health commissioners
10a.Independent
Monitoring
Annual customer survey in
Annual survey of recent
respect of 1st contact to identify Hantsdirect users
how strategy is being
implemented
10b.Independent
Monitoring
Annual customer survey of all
people who have written a
support plan to identify how
strategy is being implemented
Annual survey of recently
started service users
10c.Independent
Monitoring
Annual public event with HCC
Adult Services and strategic
partners
Using surveys to monitor
effectiveness hold HCC ASD
and strategic partners to
account.
Continue the dialogue on the
future direction of services
10d.Independent
monitoring
Establish a new co-production
working group to lead on
Positive Partnerships
The co-production group to
advise, prepare, support &
review the surveys &
determine the agenda for the
annual event
7.Education
8. Environment & Local
Community
Establish a co-chaired Positive
Partnerships Board. The Board should
consist of customers, strategic partners
and providers. The Board to decide and
arrange in respect of Positive
Partnerships –
 How the implementation of the
strategy should be monitored
 How the agencies should be held
publically to account
 How customers and those yet to use
services can be involved in holding
the agencies to account
 To negotiate and arrange customer
involvement
 To provide 1st comment on issues
arising from Positive Partnerships
 To determine its membership and
future arrangements for membership
change