JOB DESCRIPTION
FUNDRAISING CO-ORDINATOR – SUPPORT
Reporting to:
Director Fundraising, Marketing and Communications
Employment Status:
Full-Time 40 Hours Per Week
Date Prepared:
October 2015
POSITION PURPOSE
The Fundraising Co-ordinator Support role will work collaboratively and cooperatively as a
member of the Fundraising, Marketing and Communications Team to achieve Mary Potter
Hospice’s strategic goals and to grow support for and the profile of Mary Potter Hospice.
The Fundraising Co-ordinator Support role will work closely with the Senior Fundraiser Donor
Database and Direct Marketing and the Senior Fundraiser - Corporate, Community and Events
supporting donor relations to grow and sustain a range of funding programmes to resource the
Hospice’s non-government funded activities.
The Fundraising Co-ordinator - Support role will provide efficient and effective administrative
assistance and support, including database and events support to the Fundraising, Marketing and
Communications Team.
From time to time and with suitable training that role may act as 2IC for the above positions
with suitable training provided to facilitate this.
RESPONSIBILITIES
In all these functions the Fundraising Co-ordinator Support role must use initiative and delegated
authority appropriately and maintain an open accountability and reporting relationship with the
Director Fundraising, Marketing and Communications.
Database Support
In conjunction with the Senior Fundraiser Donor Database & Direct Marketing, carry out duties
required for the efficient and effective acknowledgement of donations to Mary Potter Hospice.
This includes:
 accurate processing of monetary and in kind donations received including completion of
data entry, banking, accounts, reconciliations and personalised receipting
acknowledging donations received, using the Hospice’s supporter database
(FundraiserPro)
 updating and maintenance of supporter information on FundraiserPro
 carrying out delegated duties in the absence of the Senior Fundraiser Donor Database &
Direct Marketing, as requested by the Director Fundraising, Marketing and
Communications.
Event Management Support
In conjunction with the Senior Fundraiser – Corporate, Community and Events, to carry out
duties required for the overall event programme for the Fundraising, Marketing and
Communications team
 support fundraising initiatives and programmes, including:
 the Hospice’s two flagship events (i.e. Hospice Strawberry Festival, and Hospice
Awareness and Street Collection)
 the Entertainment Book sales
 the Annual Meeting
 events initiated by Mary Potter Hospice
 events initiated by the local community and corporate groups
 provide administrative and logistical support for events and functions (according to the
Fundraising Plan), including:
 seeking volunteer support
 mail out invitations and coordinate responses
 keep event progress reports and run sheets up-to-date
 ensure communications are maintained with internal/external partners
 provide post-event follow-up
 help with preparation of promotional and communications materials
 encourage community fundraising for Mary Potter Hospice and ensure organisations are
supported and thanked appropriately
 Mary Potter Hospice brand requirements are maintained
 arrange appropriate attendance at functions.
Administrative Support
 provide administrative support to the Director Fundraising, Marketing and Communications
and other team members, including:
 key indicator information for quarterly report to the Hospice Board
 help pre/post team meetings (e.g. agenda, minutes, logistics) as required
 preparation of general resources for presentations, displays and promotions
 maintenance of a general fundraising, marketing and communications activity calendar
Strategy Planning
 assist Director Fundraising Marketing and Communications and team members with the
development and implementation of fundraising plans as part of the Hospice’s overarching
fundraising, marketing and communications strategy
 produce relevant information and analysis to help shape future planning and monitoring
 ensure that targets for fundraising programmes are identified, agreed and achieved.
Networking and Professional Development
 ongoing professional development through:
 up-to-date knowledge of current industry practices and trends
 networking with colleagues in the profession
 attending appropriate workshops, seminars and other functions
 liaise with all staff and volunteers, particularly those who act as agents of the fundraising
process, and in particular with the Fundraising Marketing and Communications Team, the
Retail Operations, the Maintenance Manager, community teams and the Volunteer Services
Manager.
 work closely with the Senior Fundraiser - Digital Marketing to support and/or maximise
fundraising opportunities created by profile-raising activities.
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
build and maintain relationships with staff and volunteers across Mary Potter Hospice in
relation to fundraising, Marketing and Communications.
Other
 work in consultation with other team members to develop and support specific campaigns and
new initiatives
 undertake other duties in agreement with the Director Fundraising, Marketing and
Communications from time to time.
Health and Safety
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Practise within Mary Potter Hospice health and safety policies and procedures
outlined in the Health and Safety Policy Manual.
Report all identified hazards, incidents (including near-misses) and accidents to the
Team Leader
Contribute to ensuring that a safe working environment is maintained at all times
Participate in mandatory health and safety training as required
This job description does not intend to cover every detail that may be required within the role,
and the expectation is that any other reasonable requests made by the Team Manager will be
undertaken.
FUNCTIONAL RELATIONSHIPS
Internal
 Director, Fundraising, Marketing and Communications
 Fundraising, Marketing and Communications team members
 Volunteer Coordinator
 Accounts Administrator
 Receptionist/IPU Administrator
 Retail Operations Manager
 Maintenance Manager
 Senior management
 Team Leaders and community support staff
 Staff
 Volunteers
External
 Donors and supporters including individuals, community groups and corporates
 External contractors and suppliers
 Banking staff
EDUCATIONAL REQUIREMENTS
A tertiary qualification in a relevant and related area is preferable
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PERSON SPECIFICATION
The following requirements are sought for this position:
 effective verbal, written and interpersonal communication skills, with an excellent
telephone manner
 customer focus with a ‘can-do’ attitude
 demonstrates a diligent, detailed, accurate, consistent and methodical approach to
 the ability to do administrative procedures including data entry, record maintenance and
accounts
 possess Microsoft Office skills and a high level of numeracy
 ability to work autonomously, demonstrating initiative and problem-solving skills
 a knowledge of or ability with the FundraiserPro supporter database or similar
database/CRM system
 a committed and enthusiastic team member
 a high level of integrity and understanding of what this means in a hospice environment
including a commitment to the values of Mary Potter Hospice
 an understanding of the philosophy of Mary Potter Hospice and empathy for the care of
terminally ill people and their families/whanau
 commitment to absolute confidentiality in all patient and family matters, Hospice matters
and donors
 comfortable talking about death and dying
 a commitment to, and an understanding of, the Treaty of Waitangi and multi-culturalism.
CORE COMPETENCIES
Customer focus
Understands the need to build long term relationships with
internal/external customers
Continuously looks for better ways to meet or exceed customer
expectations
Liaises with other areas of work to ensure a seamless customer
service
Seeks feedback on the quality of service and takes action if
needed
Considers Maori, Pacific Island and other cultural issues when
delivering and developing customer-oriented services
Promotes customer focus in operational planning and service
delivery
Self management
Takes personal responsibility for making things happen
Prepares detailed action plans to support organisational and
team goals and clarify direction
Actively and constructively participates in discussions on own
performance, and develops themselves both personally and
professionally
Identifies strategies for and takes action to overcome barriers
Successfully adapts to changing demands and conditions
Teamwork
Accepts share of workload to help others and the team
Participates effectively in group discussions and activities and
encourages others to do the same
Shares ideas/ information, resources and experience with team
members
Actively participates in the development of team values, goals
and performance standards
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Integrity
Positive attitude
Sets and maintains high professional standards
Displays ethical and professional behaviour in all situations
Demonstrates openness and honesty when dealing with issues,
day to day tasks and people
Takes the initiative, shows a ‘can-do’ attitude
Thinks in terms of opportunities and possibilities
Looks to make improvements and is willing to challenge ‘that’s
the way its always been done’ mentality
Encourages creative ideas and solutions
Demonstrates positive interactions with others
Creates a positive and enthusiastic environment for the
Hospice’s fundraising, marketing and communications activities
In order to meet the changing needs of Mary Potter Hospice, this job description
may require change from time to time.
Signed: ............................................................... Date: ............................
(Job Holder)
Signed: ................................................................ Date: ............................
(Director)
Job Description Appendix
About Mary Potter Hospice
For 35 years, Mary Potter Hospice has provided the highest quality specialist palliative care to
people whose illnesses are incurable. We support patients and their families to deal with the
host of significant and challenging changes.
At Mary Potter Hospice our vision is that people in our communities who need palliative care
have access to compassionate and quality care, when and where they need it. To achieve this,
we work alongside our many health partners to promote and provide education on quality
palliative care and care planning services. We provide high quality specialist palliative care in
our In-Patient Unit, in other care facilities and the community. The Hospice assists patients and
their families with the quality of their life, their dying and their bereavement.
Our values are based on respect, compassion, dignity, hospitality, and stewardship.
In 2015/16, it will cost approximately $11.4 million to run the Hospice. Just less than 50% is
currently funded by Government, with the balance to be raised from the community. Nearly $2
million (gross) comes from donated goods sold through our retail shops.
Mary Potter Hospice is proud to be regarded as one of Wellington's most loved and trusted
charities.
As at September 2015
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