Emotional Intelligence
For most people, emotional intelligence (EQ) is more
important than one’s intelligence (IQ) in attaining success
in their lives and careers. As individuals our success and
the success of the profession today, depend on our ability
to read other people’s signals and react appropriately to
them. Therefore, each one of us must develop the mature
emotional intelligence skills required to better understand,
empathize and negotiate with other people — particularly
as the economy has become really global. Otherwise,
success will elude us in our lives and careers.
Emotional intelligence theory (EQ - Emotional
Quotient)
Emotional Intelligence - EQ - is a relatively recent
behavioural model, rising to prominence with Daniel
Goleman's 1995 Book called 'Emotional Intelligence'. The
early Emotional Intelligence theory was originally
developed during the 1970s and 80s by the work and
writings of psychologists Howard Gardner (Harvard),
Peter Salovey (Yale) and John 'Jack' Mayer (New
Hampshire). Emotional Intelligence is increasingly
relevant to organizational development and developing
people, because the EQ principles provide a new way to
understand and assess people's behaviours,
management styles, attitudes, interpersonal skills, and
potential. Emotional Intelligence is an important
consideration in human resources planning, job profiling,
recruitment interviewing and selection, management
development, customer relations and customer service,
and more.
Emotional Intelligence links strongly with concepts of love
and spirituality: bringing compassion and humanity to
work, and also to 'Multiple Intelligence' theory which
illustrates and measures the range of capabilities people
possess, and the fact that everybody has a value.
The EQ concept argues that IQ, or conventional
intelligence, is too narrow; that there are wider areas of
Emotional Intelligence that dictate and enable how
successful we are. Success requires more than IQ
(Intelligence Quotient), which has tended to be the
traditional measure of intelligence, ignoring essential
behavioural and character elements. We've all met people
who are academically brilliant and yet are socially and
inter-personally inept. And we know that despite
possessing a high IQ rating, success does not
automatically follow
So what actually is Emotional Intelligence?
Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive
ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and
defuse conflict. Emotional intelligence impacts many different aspects of your daily life, such as the
way you behave and the way you interact with others.
If you have high emotional intelligence you are able to recognize your own emotional state and the
emotional states of others, and engage with people in a way that draws them to you. You can use this
understanding of emotions to relate better to other people, form healthier relationships, achieve
greater success at work, and lead a more fulfilling life.
Emotional intelligence consists of four attributes:
Self Awareness
: You recognize your own emotions and how they affect your thoughts and
behaviour, know your strengths and weaknesses, and have self-confidence.
Self
Management
: You’re able to control impulsive feelings and behaviours, manage your emotions
in healthy ways, take initiative, follow through on commitments, and adapt to
changing circumstances.
: You can understand the emotions, needs, and concerns of other people, pick up
on emotional cues, feel comfortable socially, and recognize the power dynamics
in a group or organization.
: You know how to develop and maintain good relationships, communicate
clearly, inspire and influence others, work well in a team, and manage conflict.
Social
Awareness
Relationship
Management
Why is emotional intelligence (EQ) so important?
As we know, it’s not the smartest people that are the most
successful or the most fulfilled in life. You probably know
people who are academically brilliant and yet are socially
inept and unsuccessful at work or in their personal
relationships. Intellectual intelligence (IQ) isn’t enough on
its own to be successful in life. Yes, your IQ can help you
get into college, but it’s your EQ that will help you manage
the stress and emotions when facing your final exams.
Emotional Intelligence Effects :
Your Performance at Work
Emotional intelligence can help you navigate the social complexities of the workplace, lead and
motivate others, and excel in your career. In fact, when it comes to gauging job candidates, many
companies now view emotional intelligence as being as important as technical ability and require EQ
testing before hiring.
Your Physical Health
If you’re unable to manage your stress levels, it can lead to serious health problems. Uncontrolled
stress can raise blood pressure, suppress the immune system, increase the risk of heart attack and
stroke, contribute to infertility, and speed up the aging process. The first step to improving emotional
intelligence is to learn how to relieve stress.
Your Mental Health
Uncontrolled stress can also impact your mental health, making you vulnerable to anxiety and
depression. If you are unable to understand and manage your emotions, you’ll also be open to mood
swings, while an inability to form strong relationships can leave you feeling lonely and isolated.
Your Relationships
By understanding your emotions and how to control them, you’re better able to express how you feel
and understand how others are feeling. This allows you to communicate more effectively and forge
stronger relationships, both at work and in your personal life.
Who can attend this course?
·
HR Professionals
·
Directors
·
Managers at all levels
·
Sales & Marketing Professionals
·
Customer Service Professional
·
Bankers
·
Psychologists
·
Talent pool
·
And YOU
INTRODUCING Dr. A. DORIS GREENWOOD
Dr. Doris Greenwood is a Trainer and Coach with 25 years of
experience in personal and professional coaching. She believes every
organization, business and individual can produce outstanding results
when expressing their true purpose and vision.
There is nothing more important to her than being a catalyst for
elevating the levels of respect and effectiveness in individual, team and
organizational interactions. She is committed to helping organizations
and businesses develop authentic growth and success for a more
conscious world.
She has a vast cultural background having worked and lived in many
countries throughout her career. Her love for people and passion for
communication are the foundation of her ability to overcome diversity
Dr. A. DORIS
GREENWOOD
and create cooperation. Doris believes the essence of business
success lies in the power of relationships and an organization’s ability to
communicate effectively with one another and their customers.
Her educational background, doctoral and trainer thesis all focused on
how thought language and emotion create the patterns for success.
She has studied with some of the greatest communication experts in
the world which made her develop the mind-set, skills and behaviors
necessary to produce specific and measureable training results in your
organization. Doris’s style is generous, kind and humorous. Her
trainings are hands on, interactive and effective.
For most people, emotional intelligence
(EQ) is more important than one’s
intelligence (IQ) in attaining success in
their lives and careers. As individuals
our success and the success of the
profession today, depend on our ability
to read other people’s signals and react
appropriately to them. Therefore, each
one of us must develop the mature
emotional intelligence skills required to
better understand, empathize and
negotiate with other people —
particularly as the economy has
become really global. Otherwise,
success will elude us in our lives and
careers.
Emotional intelligence theory (EQ Emotional Quotient)
Emotional Intelligence - EQ - is a
relatively recent behavioral model,
rising to prominence with Daniel
Goleman's 1995 Book called
'Emotional Intelligence'. The early
Emotional Intelligence theory was
originally developed during the 1970s
and 80s by the work and writings of
psychologists Howard Gardner
(Harvard), Peter Salovey (Yale) and
John 'Jack' Mayer (New Hampshire).
Emotional Intelligence is increasingly
relevant to organizational development
and developing people, because the
EQ principles provide a new way to
understand and assess people's
behaviors, management styles,
attitudes, interpersonal skills, and
potential. Emotional Intelligence is an
important consideration in human
resources planning, job profiling,
recruitment interviewing and selection,
management development, customer
relations and customer service, and
more.
Emotional Intelligence links strongly
with concepts of love and spirituality:
bringing compassion and humanity to
work, and also to 'Multiple Intelligence'
theory which illustrates and measures
the range of capabilities people
possess, and the fact that everybody
has a value.
The EQ concept argues that IQ, or
conventional intelligence, is too narrow;
that there are wider areas of Emotional
Intelligence that dictate and enable how
successful we are. Success requires
more than IQ (Intelligence Quotient),
which has tended to be the traditional
measure of intelligence, ignoring
essential behavioral and character
elements. We've all met people who
are academically brilliant and yet are
socially and inter-personally inept. And
we know that despite possessing a
high IQ rating, success does not
automatically follow
So what actually is Emotional
Intelligence?
Emotional intelligence (EQ) is the ability to identify, use, understand, and
manage emotions in positive ways to relieve stress, communicate
effectively, empathize with others, overcome challenges, and defuse
conflict. Emotional intelligence impacts many different aspects of your
daily life, such as the way you behave and the way you interact with
others.
If you have high emotional intelligence you are able to recognize your
own emotional state and the emotional states of others, and engage with
people in a way that draws them to you. You can use this understanding
of emotions to relate better to other people, form healthier relationships,
achieve greater success at work, and lead a more fulfilling life.
Emotional intelligence consists of four attributes:
Self
Awareness
: You recognize your own emotions and how they affect
your thoughts and behavior, know your strengths and
weaknesses, and have self-confidence.
Self
: You’re able to control impulsive feelings and behaviors,
Management manage your emotions in healthy ways, take initiative,
follow through on commitments, and adapt to changing
circumstances.
Social
: You can understand the emotions, needs, and concerns
Awareness
of other people, pick up on emotional cues, feel
comfortable socially, and recognize the power dynamics
in a group or organization.
Relationship : You know how to develop and maintain good
Management relationships, communicate clearly, inspire and influence
others, work well in a team, and manage conflict.
Why is emotional intelligence (EQ) so
important?
As we know, it’s not the smartest people
that are the most successful or the most
fulfilled in life. You probably know people
who are academically brilliant and yet
are socially inept and unsuccessful at
work or in their personal relationships.
Intellectual intelligence (IQ) isn’t enough
on its own to be successful in life. Yes,
your IQ can help you get into college,
but it’s your EQ that will help you
manage the stress and emotions when
facing your final exams.
Emotional Intelligence Effects:
Your Performance at Work
Emotional intelligence can help you navigate the social complexities of
the workplace, lead and motivate others, and excel in your career. In fact,
when it comes to gauging job candidates, many companies now view
emotional intelligence as being as important as technical ability and
require EQ testing before hiring.
Your Physical Health
If you’re unable to manage your stress levels, it can lead to serious health
problems. Uncontrolled stress can raise blood pressure, suppress the
immune system, increase the risk of heart attack and stroke, contribute to
infertility, and speed up the aging process. The first step to improving
emotional intelligence is to learn how to relieve stress.
Your Mental Health
Uncontrolled stress can also impact your mental health, making you
vulnerable to anxiety and depression. If you are unable to understand
and manage your emotions, you’ll also be open to mood swings, while an
inability to form strong relationships can leave you feeling lonely and
isolated.
Your Relationships
By understanding your emotions and how to control them, you’re better
able to express how you feel and understand how others are feeling. This
allows you to communicate more effectively and forge stronger
relationships, both at work and in your personal life.
Who can attend this course?
· HR Professionals
· Directors
· Managers at all levels
· Sales & Marketing Professionals
· Customer Service Professional
· Psychologists
· Talent pool
· And YOU
INTRODUCING Dr. A. DORIS GREENWOOD
Dr. Doris Greenwood is a Trainer and Coach with
25 years of experience in personal and
professional coaching. She believes every
organization, business and individual can produce
outstanding results when expressing their true
purpose and vision.
There is nothing more important to her than being
a catalyst for elevating the levels of respect and
effectiveness in individual, team and
Dr. A. DORIS
organizational interactions. She is committed to
GREENWOOD
helping organizations and businesses develop
authentic growth and success for a more
conscious world.
She has a vast cultural background having
worked and lived in many countries throughout
her career. Her love for people and passion for
communication are the foundation of her ability to
overcome diversity and create cooperation. Doris
believes the essence of business success lies in
the power of relationships and an organization’s
ability to communicate effectively with one
another and their customers.
Her educational background, doctoral and trainer
thesis all focused on how thought language and
emotion create the patterns for success. She has
studied with some of the greatest communication
experts in the world which made her develop the
mind-set, skills and behaviors necessary to
produce specific and measureable training results
in your organization. Doris’s style is generous,
kind and humorous. Her trainings are hands on,
interactive and effective.
Credentials of Dr. A. DORIS GREENWOOD
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Director of Conscious Solutions Training and Coaching Institute
Certified Master Trainer (Society of NLP, CA & ANLP India)
Doctor of Naturopathy
Business Growth and Sales Coach
Educator for organizational wellness
Internationally recognized expert in communication and
leadership development
Master Trainer of Emotional Intelligence